My husband and I have been in the market to trade in our 2011 Chevy Cruise for a new car for a few weeks, after finding the perfect contender, we drove from Beaufort (1.5 hours) on a Saturday to hopefully finalize the deal. Michael immediately helped us, showing us several options, he made us feel welcome, unlike anywhere we had previously been. We are both young in our 20s, which sometimes gets us the short end of the stick in situations like this, but Michael treated us with respect and like family.Stokes offered well over what other dealerships had on our trade, and honored our pre approval with Capital One with ease. Emily in finance was also super knowledgeable and helpful in answering all of our questions regarding our auto loan as well as the process for the state since we moved from Ohio, and things are a bit different. We weren’t rushed even though the dealership had closed by this time and Michael personally cleaned the our new 2021 Rio S to the best of his ability since the car wash people had left for the night. We will definitely be back for any future needs and service, and are so thankful for the help we received.

Josh and Cole are always so helpfulThey go out of their way to make sure I am fully satisfied with my service . Whenever I call to set up my appointment Linzie makes sure to work around my schedule. This team is very customer oriented and knows what it takes to get the job done. No matter what time of day when you walk in your greeted with a smile from all three

I purchased a 2014 Kia and had an issue with the indicator lights, not knowing what it meant. I took my car to Stokes Kia in Goose Creek and was greeted with a smile by Service Advisor Josh Balliet. He immediately diffused the problem, explained exactly what was going on and had the matter taken care of. He also went a step further and had my car checked for any other issues and advised it was time for an oil change which I did not hesitate to have it changed. I appreciate the patience and kindness that I received. I believe that Josh will be going up the ladder with Kia if he continues to provide the great customer service and assistance that I received to others.

Very impressed with the professionalism, courtesy and most of all the speed of the service department. Josh Balliet greeted us with a smile and provided us with realistic expectations. He communicated with us as soon as information was available. He under promised and over delivered and I was very impressed! Great job!

Strom and his team at Stokes Kia made our buying experience delightful. From the moment I arrived and started working with Steve to the moment I finished all the paperwork with Emily and drove away in our dream car, they were always straightforward and great to deal with. Would happy do business here again!

Scott Koontz was the best sales man!! Absolutely recommend when looking for a vehicle! Such a great experience and will definitely come back in future if needed!!

My fiancé and I bought our car through stokes Kia and had an amazing experience. Owen was phenomenal to work with and made the whole process extremely easy, I highly recommend! Also, thank you for showing me the service department!

I cant say enough good things about Brian Nascar! He is not just a great car salesman, he really cares about his customers . I have known Brian for years. He is honest and kind. He is a straight shooter, He will get you the best deal .Go see Brian at Kia, you will not be sorry !

BRIAN NASCA WAS A GREAT AND HONEST HELP TO ME DURING MY CAR BUYING PROCESS. I WOULD HIGHLY RECOMMEND BRIAN TO ANYONE LOOKING TO PURCHASE A NEW OR USED VEHICLE.

I had the pleasure of working with Jason Orvin as a sales rep. Friendly, knowledgeable and not just looking to get the sale. But to earn your trust!! Which to me is very important in a big sale. Even though I did not complete my purchase with Stoke Kia due to the exact model I was looking for. I would definitely go back to work with Jason on future purchases!!Thanks for all your help!!

So far I’ve bought 2 cars from Brian Nasca, and both times he was so helpful, knowledgeable, and a pleasure to do business. He is the best! I’ll be looking up Brian at Kia of Goose Creek for my next vehicle.

Im am so glad to see Brian Nasca over there with you guys at Kia. His Customer Service skils is as genuine and I appreciate how he took his time to make sure that I was pleased. He will definitely be an asset to the Company. I will definitely purchase my next vehicle with him and you guys!

Love, love my Kia!!!! Steve Hester assisted me when I was looking for a new car and helped me get the best deal and financing. We test drove several and he was so patient, informative and knowledgeable about each vehicle. He made my buying experience easy, comfortable and fast. Definitely go see Steve Hester at Kia in Goose Creek!!!!!

I purchased a GMC Arcadia from Bryan Nasca and he was so helpful and extremely pleasant. I haven’t received that kind of treatment from any other sales person in all the years I’ve been shopping for cars and trucks he couldn’t have been any better at solving questions or getting information to me he’s the very best!!!

Wanted to give an amazing shout-out to Stokes Kia of Goose CreekWe had Micheal A. Tucker as our sales associate and he was absolutely amazing. Very personable,energetic and made this purchase easy and enjoyable. Definitely recommend him and Stokes Kia to Anyone interested in purchasing used or new.

Michael Tucker helped me out to his best and hooked us up! Thanks to him I’m driving a brand new 2022 K5! I am forever grateful with how awesome he is and thank you so much.

Cole provided excellent customer service in my recent visit to Kia. I have been doing business with this location for many years and will continue with this due to the great experience provided by Cole.

Micheal Tucker was the absolute best! There was no sales pressure. We were given the information we needed to make an informed decision. We were in and out in no time at all. Shop Stokes Kia. You will not regret your decision!

Jason Orvin was awesome! Perfect experience. Thank you

I highly recommend getting a vehicle here. Bill was our sales person and he went out of his way for us. He made sure to call us as soon as the carnival van was in. Made sure we were aware of everything that came with the package and van. Made the process and all the paperwork smooth and quickly. We were in an out and also turned around and bought a kia soul that same day. This is my go to dealership.

My family and I always have a very pleasant experience working with Jason Orvin. I have always gone to Jason for the 4 cars I have purchased from Stokes Kia (5 total the last 20 years) and its always a pleasure to work with him. Jason is very professional and easy to work with. I would highly recommend him for your next purchase of a car.

The service dept at Stokes Kia is the best. Thanks again Dale and Cole. Highly recommend this store.

Low pressure, and a great car. Our first hybrid, and a plug-in at that! Kia makes wonderful cars. If you are of a certain age, that might be quite a surprise. But this particular Gen-Xer is really looking forward to this technological marvel of a family travel vehicle/commuter car

Great, quick and easy service, my service advisor Cole Rymer always takes care of me and gets me in and out.

JoshBalliet and Cole Rymer are to of the professional agents that I have encountered the kindness with knowledge cant be beaten.There are always doing what is in the customer best. Your company should be proud to have them represent you.

I have been here on multiple occasions and Cole Rymer always makes the process seamless. Anytime I have a question or issue he never hesitates to answer or lose patience with me!

I had to call the parts department, to try to locate a part for an elderly friend of mine. The customer service was very professional and friendly and extremely helpful and knowledgeable. Good job team!

This is the best place, hands down. Josh was super helpful!

For your car shopping needs talk with Brian Nasca! He is a veteran in the business and knows how to get you into the right vehicle at the right value!

Thank you Dale Javis for what you do for the service department. You always take care of my wife and I when we need our car serviced. I can see why you have the #1 customer satisfaction rating in the country. I am glad I always schedule my services a month in advance because I see how busy your department is. Thank you again for taking care of us.

Mr. Steve Hester was very professional and highly helpful. It was an excellent experience and service. Thank you!!!

I want to Thank Brian Nascar Nasca for helping our family again! This is our 4th vehicle we bought from him. Thank you Brian and Stokes KIA OF GOOSE CREEK!

Scott Koontz is a great person and sales man, he has got my business. Stokes kia is a great experience as well.If you are going to buy a new or used car ask for Scott hell take great care of you.

Steve Hester was a great salesman. I enjoyed working with him. He is very helpful and knowledgeable on the KIA models. I will use him when I purchase my new KIA.

If you are in the market for a KIA you need to see the absolute hands down best ever guy to deal with to help you with ALL your KIA needs. That would be JASON ORVIN this guy is AMAZING. I have purchased 2 Kia Souls from him and my Mother has purchased 1 Kia Optima from him. So PLEASE dont settle for less in your car shopping experience when you can have THE BEST in JASON ORVIN. 🙂

I initially purchased a Kia Soul from here from salesperson Owen. The price was very competitive compared to other local options and they vehicle history showed only one owner and that the vehicle has been serviced through Stokes Kia. Excellent!A week later, the vehicle ended up having an issue with one of the censors. This particular part is electrical...there would have been no way they couldve caught this issue before it happened.Even though Stokes Kia sold me the car as-is, they went ABOVE AND BEYOND to get this issue fixed...and even quicker than I wouldve thought! A special shout out goes to Mr. Dale with the service department for reaching out to me and making it all happen.Honestly, I was amazed. Stokes Kia has set the bar for car dealerships VERY high. They are redefining what it means to buy a used car. I have been burnt by car dealerships in the past and it has left me wary and stressed whenever I find myself in need of a new vehicle.Stokes has changed that...not only will I be going to them first in the future, but I would recommend anyone else do the same. My wife now has a reliable vehicle with working A.C., and I couldnt be happier with my experience.

Scott Koontz was so helpful and had answers to all of our questions! We absolutely love our Kia telluride. He is the man to go to to get a vehicle!! Thanks so much Scott!!

My seatbelt wouldn’t retract and Stokes Kia wouldn’t even take a look at it. You’d think, considering this was an important safety feature, that they would at least try to work with me. NOPE! I respectfully do not recommend this place handle your service. I went to another dealership (KIA) located near west Ashley and they were swamped but insisted that the vehicle be fixed NOW.. ya know.. because they care. Thank God for KIA Country.

Wanted to share an awesome experience at stokes Kia because of salesman Steve Hester. He truly made the experience enjoyable ! I would recommend and have recommended Steve to several people . Keep up the good work Steve!!!!!!!! Denise

Whether its the sales department or the service/parts, these guys wont let you down! Im never going anywhere else!

Scott Koontz sold me and my husband a used 2012 Kia Soul in great condition for a very good price. He was very professional and friendly 10/10

Jason Orvin is the best salesman Ive ever met. Ive bought several KIA Souls for there! Awesome

Thank You Strom and Eddie for Welcoming Me to the Stokes Kia FAMILY.

Got a great deal from my friend Brian Nascar. Hell do you right!!

Best ever experience buying a car! Thank you Jason Orvin for all your hard work. Ill be back again!

The entire service team was wonderful and took great care of me and my car. They were friendly, informative and efficient. Highly recommend!

I was recently helping my mom look for a new car to replace her 2014 Honda. Salesman Steve Hester was exceptionally patient and helpful and answered all of her questions. In the future I’ll refer my friends and family to Steve at a Stokes Kia!!!

Ordered my new 2022 Kia Telluride and it came back in lightning time! Im super impressed by the service, i highly recommend Michael Tucker! Hes the man that will makes it happen!

Steve Hester is extremely knowledgeable and was so helpful in our search for a new car. I would highly recommend him if you are searching for the right vehicle.

I was in a troubling situation. They helped me with great customer service and a great solution. Very well run.

Had a wonderful experience buying a new to me Sorento today. Worked with Jason Orvin, gave him what I was looking for and parameters I wanted to stay within and he delivered exactly what I needed. I highly recommend working with Jason for any car buying needs.

Amazing service, awesome staff, and all around enjoyed my experience with these folks especially mr.Michael Tucker who kindly showed me all the awesome features of my new 2022 Kia Soul!

Josh was the very best!!!Honest and straightforward.

I have had my car worked on twice so far at Stokes Kia in Goose Creek. I must say they have done an amazing job. The staff and mechanics there are by far the best!

Cole in service always does a great job!

I love my Kia!!! I had the best experience I have ever had purchasing a car!!! Scott Koontz made it easy and got me the best deal!!! I will always buy my kias from him!!!

I had a great experience at Stokes Kia. From the beginning to the end, Steve made everything so easy about the sale that I will be sending more people his way.

This is my 3rd time buying my car from Kia with Michael Tucker. He is the best I will be back again

Great experience at stokes kia in goose creek today. Steve Hester is the best!!

Steve Hester at Stokes Kia is the best. If your in the market for a new Kia, see Steve! Helpful snd knowledgeable! Thanks Steve!!!!

After all the advertising you hear on the radio, I was excited to go and look at a new KIA.They were nice and welcoming online to schedule me in for a test drive. Thats where the good service ended.I was interested in a Kia Soul GT or Turbo. They only had the GT on the lot.The car was freshly delivered and still coated in plastic, I was only permitted to drive around the parking lot.I then asked how much how they would offer for my old car. I got a quote from them looking at the outside of the vehicle.The quote I got for financing the Soul came off as we dont care about you and dont really want to sell you this car.I was told that this was a luxury car and that I should expect to pay luxury prices. Last I checked the Soul was the lower priced of the Kia SUVs.I had the option to transfer the turbo from another dealer.We scheduled a test drive at the other dealer and proceeded to purchase from them as their attitude as amazing.Stokes Kia, you lost my business. Maybe put a little more effort into the sale? Dont judge a book from its cover.

I was in town for work and looked online to see if they had a specific car in stock, it said it was there. I called for 3 days to confirm it being there, no one ever answered. I tried the chat with us function on their Website, got a robot (one that also said the specific car was on the lot). I drove across town only to find a very bare lot (which I don’t hold against them)— a salesman sitting in a chair outside watching me ride by and walk around… never once got up to help me or anyone else for that matter. Very terrible customer service all the way around

Once they sale you a new car they are pretty much wash their hands of all the issues that they’re service department has. Service department no appts available for month or more no professionalism whatsoever so basically they sale you a car and extended warranties that they have no service professionals to do the work. That’s FRAUD!!!!!

Stever hester was looking for a car and Steve Hester was very nice and knowledgeable about what I was looking for.

My car is in for a new engine. It was a recall issue. Could possibly take weeks. I was told that they had no cars to loan/rent me. If I wanted to rent a car elsewhere, they would reimburse me $35 per day.First off, why should I pay anything at all? Its a recall!I pay my car payment and keep up with maintenance. This was a manufacturing error.Stokes Kia, Im so disappointed. This is my second car purchased from you. You can bet there wont be a 3rd. I always liked you, you did right by me.. but you are clearly not taking customer service to the level it should be in this case. You are not taking full responsibility for this .

Great customer service. Quality work.

A friendly environment and Steve was alot a great help!

Was a great experience with Steve Hester and Bill Dockendorf. Absolutely happy I chose to do business with Stokes Kia of Goose Creek.

Great people, treated me very well!! Will definitely be back!

The most pain free car buying experience we have ever had. Owen worked with me via email and explained options thoroughly and helped me understand the process completely. My husband and I appreciate all of their hard work and incredible customer service. Big thank you to Owen and Matt!

I had 3 recalls done on my 2013 kia optima sxl on July 30th 2021, on August the 3rd my car went in limp mode......took it back to stokes was in informed that I needed an engine, the only good part about this whole situation is that the engine is under warranty but the turbo charge is on back order......I have been without a car for 2 months, no loaner car and it will take 6 to 8 weeks to get some of my money back for a rental.......this has been one of the worst experiences in my life....customer service is horrible, no updates on my vehicle have been given not less I called to check on the status and their attitude is very nonchalant.....very disappointing

The overall experience was unpleasant and second-class. It must be a privilege to buy a vehicle from the dealership, that is certainly how I felt leaving the place of business. See below pricing, the vehicle was priced to us above the 36k threshold, they said take it or leave, weve been selling all day.. it will sell..also, the 34k pricing was said to us as not suppose to be on there.Best advice: dont look at any online pricing, it will not be honored at the dealership. False advertisement at its best! Said pricin, the excuses... thats just the MSRP for that vehicle, it says see stokes for pricing, the dealership looks to take advantage of the consumer given the current market. Not the place to strike the deal!

Terrible service was very bad for me .. on the first visit the seller was super rude then he would show me a super dirty car with broken glass seats broken ask the seller if they fixed that since I went there for photos from the internet and the car He did not look like that and he was quite curt with his answers .. they approved the credit for the purchase and I saw the car from afar and it is already perfect but I will really look for another stokes where they can take it since I am not going to return to this site! very bad service. And if you want the car and I have it approved, just go and sign .. but the attention was so bad that I prefer to buy it in another agency

Wow. Did my son get taken. My son needed a car so I brought him to Kia. I would have had more to do with the sald, but was getting over Multiple Myloma. I will take some blame because I couldnt drive the car. But it now needs a new transmission and the tires need to be replaced. I know when I go for a new car next week, it wo t be to Stokes KiaShame on uou!

Terry Bacon helped me trade in my 2013 Toyota Sienna for a brand new 2021 Kia Sorento. He was kind and patient. I am not the easiest person to work with on large purchases, but he worked with me and got me a great deal. He also called me a couple of days later just to thank me again for my business. I will be back when my daughter needs a car!

Thank you Josh and the great employees in the service department. The door handle fell off our Sorrento rear passenger door where the baby sits. After calling Kia of Charleston and they would not even consider working us in. We called Stokes Kia. We were concerned that first responders would not be able to get the baby out. Josh and the crew at Stokes Kia got right on it even though they were as slammed with cars. They realized how concerned we were and fixed our Sorrento in thirty minutes.Thank you guys for all you do.

Scott Koontz is the best and goes above and beyond !

Owen was absolutely the best sales man I have ever dealt with. He was not pushy with me and he let me take my time in responses to him. He did everything over the phone through texting for me because I was at work the whole time. When I came in he had everything ready to go for me and I spent only an hour vs 4 or 5 hours compared to my normal experience buying a car. He checked up on me a few days later and I feel like he really does care about his job a lot.

Had my car towed there because that was closest dealership. After a week found out the engine needs replaced, which according to service could be a use engine. No rental or loaners and rental company, whom i was told i am on wait list, doesnt know anything about my request. Like going to Dr with broken arm and being told we will fix but cant give you a cast while it heals. Wish i gone somewhere else. So far a miserable experience. No car for what could be a month unless i find rental and pay because kia/fidelity (warranty company) not honoring there word. Needed to update my review. Cole managed to find me a loaner/ rental to use. Great help. Also managed to get fidelity warranty company to not use a used engine instead will be rebuilding.

Cole in service does a great job!

Stokes Kia took care of my cars issues. Credit to the crew there. i know the are busy being all the problems the car industries has today in the world we live in. i highly recommend Stokes Kia and their professional staff.

Cole rymer in service a fantastic job

If I could give no stars I would. They took my car and stated that under a recall my engine failed and I am out a car until they get a new engine in. They refuse to give me a Courtisy car and refuse to help me any farther. I am a driver for a living and have 3 kids. They think its okay for you to be out a car of your cars engine fails, and they wont give you a loaner due to lack there of. Yeah okay. I highly advise against buying a kia from stokes kia. 👌

Would have a problem driving 40 mins to have my vehicle serviced if it wasn’t for the great service provided at Stokes Kia …shout out to Josh my favorite service rep!!!

I love my service team!

We have bought several used cars from Jason Orvin at Stokes Kia. He is patient, kind, and works very hard to get you what you want.

Do not i repeat DO NOT buy a car here!! I bought my car here last year (certified preowned) and 2 weeks after I bought it and drove it off the lot it had an AC issue. It was fixed and now a year later the entire AC system doesnt work again. I bought extended warrantee and service package with them which means NOTHING apparently because they wont see me for at least a month (unless I want to drop my car off with them for MINMUM 3 business days) and they want me to pay $225 just to have my AC issue diagnosed. Geralds will do for HALF THE PRICE!! Seriously, dont go here.

Love my Kia Seltos!! Worth the wait!!

I purchased a 2021 Kia Sportage back in November of 2020. I called today to schedule my service appointment, and I was hung up on 3 times by Cole and Shelia. They had no availability until late April to service the vehicle which is fine however I have several trips planned and wanted to make sure that if I was a couple hundred miles over that they wouldn’t void my warranty or maintenance package. Shelia was unable to help me and gave me an extension to call back instead of transferring me. Then when I called the extension and explained my concerns to Cole, I asked if my car had to be serviced at this location or if I could take it to any Kia since my maintenance package is with Kia not this specific dealership and Cole hung up on me. So I called Kia Country in West Ashley and they were more than accommodating and got me schedule for a service within 5 days.

My new car! See Jason Orvin at KIA6 months later in for service with service advisor Josh Ballot. Service department is great. With Josh customer service is awesome. Very professional and friendly. I would recommend this service department to anyone. Still live my Soul.

Was a fantastic experience. Stress-free and easy enough. Highly recommend Scott Koontz.

Sales department here is lazy. They will just sit there and stare at you (or their phones) and will not offer any help. Would not reccomend buying a vehicle from here.

I have used thier service dept numerous times, josh and Cole are absolutely awesome, they are upfront and straight forward

Not only were they friendly with no pressure, but I felt comfortable. Free water and snacks. Went to look at a vehicle and ended up buying it! Pleasure doing business with you people. Even the man himself came and thanked us. Best warranty around. Thanks Francisco!

I love this dealership!!!! Everyone but one man is nice at this place . I adore Mr. Altman ! They have really treated me well. I recommend Stokes to everyone!

Steve Hester is always my go to when I want a car!

Had a major engine failure on I26 east and had my vehicle towed to Stokes Kia in Goose Creek where I met a great Service person named Cole. He explained everything and took care of my Kia. He called me with updates and when I returned, he even took my rental and had it returned to Enterprise. From a customer service experience to showing concern for my issue, he exceeded all of my expectations. Great job over here at Stokes Kia.

A friendly environment and Steve helped me out a lot

Josh and Cole, in the service department, are so helpful and accommodating!

Great service department!