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Mattress World Northwest Gresham
1160 NE Burnside Rd, Gresham, OR 97030, United States
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Mattress World Northwest Gresham
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di
Review №1

I am very happy with mattress very good quality and half the price of other dealers. A very relaxing environment, no high pressure to buy. Jerry was very informative and i loved his accent lol. The men who brought the mattress were very good also...Just a great experience for us!!!!!Thanks Jerry.

Mo
Review №2

I’m so disappointed with the experience I had today. I wanted to exchange our bed because the bed we purchased is just way to soft, we need something firm and from the moment I walked in and told Jerry I was looking for an exchange he instantly tried to persuade me to wait and exchange it with the salesperson that originally sold us our bed. I wanted to take care of it today, I didn’t want to keep waiting.. he wasn’t helpful what so ever and all he kept saying was to talk to the salesperson who sold us the bed, then began to tell us we only had a $1,700 credit for a bed when we spent $3,200 on our bed. It made absolutely no sense and I feel like we were totally scammed.

Ch
Review №3

Want to give this store in Gresham a 5 star revue! Came in with a client several weeks a go I care-give who had gone through an absolutely horrible experience with another local mattress store who took his money, and promised 4 times over a 2-3 week period his mattress and box springs were going to be on a truck to be delivered to him, only to find out the set would probably never come. Now he must wait 7-10 days or more for his refund!!! Too long a story, but from the moment my husband called this store, we had a good feeling things would come out alright, and indeed they did! My client found a LOVELY, top quality mattress and box springs, MUCH better than the one he had just lost, and, at a terrific savings besides! Thank you, Mattress World for your selling true quality in every sense of the word, for your kindness, & professionalism! My client LOVES his beautiful set and we couldnt be happier or more grateful! I promise, when we upgrade, my husband and I will be visiting your store ourselves! Sincerest thanks and continued success!!!

Ma
Review №4

I am SO IMPRESSED with these guys!! I have evacuated because of the fire & needed a bed at the house Im staying. Brendon, on the phone, looked at everything he could to find the best option for me... but it couldnt be delivered for MAYBE, best case, 2 days. The owner, Sean, happened to be at the warehouse & got wind of the conversation. He took it upon himself to load the set up in his own pickup & bring them to me!! He set it up & even put the mattress cover on for me.The beyond the job description kindness they showed blew me away. PLEASE help me thank them by giving them your business & tell anyone you know thats looking to find these guys 😁

Ly
Review №5

The service was very nice I love the mattress &box spring I bought very comfortable

De
Review №6

Dont buy nothing from them. They do not care about you. You leave the store you leave your money. No satisfaction

Sa
Review №7

Thank you Ryan for helping us choose our new bed! Ryan was very patient with us while we decided on our mattress and frame. He went out of his way to show us the different features of the sleep number bed, and even helped keep our five year old entertained. If you are in need of a new mattress, I would highly recommend Mattress World Gresham!

ma
Review №8

Thank Ryan Bailey I love my new bed!After looking at several different places I ended up at mattress world where I found the far more options to choose from, an overall great experience! Ryan was very helpful, patient, and knowledgeable. to top it all off the delivery guys were great and my bed is fantastic.

me
Review №9

Thank you so much Ryan Bailey, you were so helpful in helping us pick out our mattress!! we went to so many stores and honestly started to dread this process until coming into mattress world and meeting you. We will be sending our friends & family that need a mattress to Ryan!!

HU
Review №10

I have been looking for a Mattress for a long time. Everywhere I went it was high pressure, but when I went to go see Ryan Bailey. He made it very easy and comfortable for me to buy one. If you are looking to buy ask for him he was great .

Su
Review №11

Mattress World NW in Gresham and Robert Waters in particular have provided the VERY BEST service I think I have ever had with a retail store. I have purchased 3 bed sets, mattress, box spring, frame and mattress cover for each and have never had any issues. Robert is extremely helpful and knowledgeable about his industry. The deals have been outstanding. I will not go anywhere else!

Mo
Review №12

Robert was the BEST! I was moving and needed a new bed as the place I was moving to was smaller and needed a queen with height restrictions to the mattress (bought a Murphy bed). I spent over 2 hrs trying all kinds of beds in the store, but finally he steered me to the one I ended up with; I have to say, one of the best I tried. I also bought another full mattress for my son, since it was about time. Both, out-of-this-world suggestions and his patient to get it just right was the defining factor in where I purchased my bed. We bought both beds, mattress covers and pillows. When we got home, we noticed a defect in the queen protector cover but as his character showed the entire time; he took care of it, hassle free. TO TOP IT ALL OFF HE DELIVERED IT FOR FREE TO CASCADE LOCKS! Cannot get no better than that! I will be sending all my business to him, GUARANTEED!

Ab
Review №13

Awesome experience! I would definitely recommend this store to anyone looking to buy a new mattress, Robert was very helpful and professional with showing me what he had, he was very knowledgeable and showed me what was within my budget and was not pushy against it. In the end I was very happy with my purchase and now I know exactly where to go and send others for mattress needs.

Ka
Review №14

Our experience was with Ryan He is very personable and helped us get an awesome mattress!Every time we talked with him he was extremely nice and easy to work with! Thank you Ryan! We appreciate your help and are enjoying our mattress

Ju
Review №15

I had a great experience here! Robert was super helpful! It had been forever since I purchased a mattress so I had no idea what I needed. He was really knowledgable and showed me all the possible options. I can 100% say I landed with a mattress that I LOVE that without his help I wouldnt have known it was the right one for me! 5 stars!

Ch
Review №16

Had a great great experience at Mattress World Gresham... Ryan Bailey you were very helpful and very informative. I killed you with questions and you answered all of them. Great serviceHighly recommend this location for all you sleeping needs. I love my matress!!!! Thank you again Ryan for your help.. 😁😁😁😁😁

Ly
Review №17

I was moving and needed a mattress. Went to Mattress World in Gresham and Ryan Bailey helped me work within my budget. I really appreciated his customer service and knowledge. I would recommend him & mattress world to anyone.

Me
Review №18

My husband and i went into your store in Gresham and Robert helped us. He is an amazing specialist that answered every question we had. Amazing customer service and great outgoing personality! Ive already told friends and family about our experience!

Ti
Review №19

Robert Was Very Proffessional!Got Great Service And Was In And Out In No Time With An Amazing Mattress! I highly Recommend Checking Out Mattress World! Best Mattress, Also The Best Deal! Thanks Again!

Ro
Review №20

Thank You Robert. I am going in for hip surgery and needed a new (better) bed to aid in my recovery. You demonstrated some great options and helped us select one that will be perfect!! Excellent service and a new friend. Ron

LU
Review №21

Another successful experience working with Ryan Bailey at mattress world, its safe to say at this point Ryan is my guy when it comes to anyone needing a mattress.

J
Review №22

Went in the store to test out a mattress I was planning on buying online. After meeting Robert, I decided to go ahead and give Mattress World NW my business. When someone is upfront and honest with me 9.9 times out of ten I will give them my business. Robert was just that and worked very hard to make a deal that I couldnt refuse. Great Job!

fa
Review №23

We have just purchased our second bed from here. Robert was extremely helpful and made sure we got a great deal for the bed we really liked. Great place to go if you are thinking about getting a new bed!

El
Review №24

Really good experience. Guys were very helpful in picking out what would be most comfortable for me and helped assemble My frame :)

Ev
Review №25

Good service! Good bed! Great deal! Robert knows his beds. Thank you Mattress World.

be
Review №26

We love, love our new bed! And it is true about the satisfaction guaranteed. After 3 weeks the first mattress just wasnt for us. The exchange process was simple and fast. Thank you both for your help!

Da
Review №27

Bought a bed for my wife and myself through mattress world Gresham recently, and had a good experience. Prices are reasonable, and the salesmen are helpful and informative. Rob definitely worked with us on the pricing of our bed, so we plan to come back in the near future for our spare bedroom.

Jo
Review №28

This is the best store weve been to. Robert gave us an amazing deal on a bed I strongly recommend this store to anyone. thanks again mattress world!

Te
Review №29

Robert is the guy to ask for if you are looking for a mattress. He doesnt hover and is very knowledgeable. He answered all my questions fully and gave me plenty of time to shop. I didnt feel rushed, and he made my first time buying a mattress an easy experience.Do note that if you want the mattress shipped at a specific time you have to tell that at the time you buy the mattress and make sure your sales person puts in a time.....you dont tell the delivery guys. I was informed differently, but luckily it all worked out.Very happy with my mattress so far. :)

Ry
Review №30

I bought a mattress from Robert and I have never slept better in my life. Great buying experience and great product. Thanks again Rob!

Ve
Review №31

I recently went searching for a new bed and had gone to previous stores with salesmen who werent willing to work within my price range. Fortunately I came to mattress world Gresham and had the opportunity to work with Rob. He found beds in my price range, and they were excellent quality beds. This is the place to go for your new bed!

Ho
Review №32

My husband and I just bought the mattress of our dreams and we havent slept this great since before kids and we owe it all to Rob Waters. He made our experience quick and easy and fun it felt like we were dealing with a friend he is so knowledgeable and personable and thats what we wanted, we dread having to go buy anything big knowing sales people are going to annoy us. But honestly we would buy from Rob everyday hes hilarious and a Real Human lol! We suggest buying from Rob any day and anyway, if you want an amazing fun yet professional experience go see him!:)

Ma
Review №33

I have been wanting a new mattress for the last few months, so yesterday I was out and about and decided to stop in Mattress World Northwest. Robert was very helpful and knowledgeable with helping me pick out a new mattress. I absolutely love my new bed! A+

Sa
Review №34

Mattress shopping can be quite a headache but the staff at this store does a great job helping you through the process. I would definitely recommend this place to my friends and family. Thank you Robert and Skyler!!

JA
Review №35

I recently bought a Sleep Number bed and quickly realized it wasnt for Me, So I returned it and started the process over. On recommendation I went to See Ryan Bailey at MWNW, I described to him what my issues were and instantly he started to describe what might work best to resolve these issues, while being thorough & patient he quickly narrowed me down to the most comfortable Mattress I have ever felt! I couldnt be happier with my Experience Here with Ryan & My Mattress choice! and for those wondering what that mattress is, you must try the Aireloom Preferred collection they have is amazing:) I went with the luxtop plush with an adjustable base.

Na
Review №36

After 3 failed attempts finding the right mattress at Costco, we went to Mattress World in Gresham. Sleep deprived with achey joints we thought it was hopeless. Then we met Ryan! He listened to our needs and helped us narrow down our choices and explaining the different types of mattresses. He is so knowledgeable and patient! It really is a long process to find the right mattress ! We chose a Sealy with the payment plan, and had it delivered in a few days. 3 weeks into it, still wasn’t the right fit for us. Called Ryan back, he showed us some higher end models and we decided on the Airloom plush with the moveable base. The best investment we ever made!We highly recommend Mattress World for their selections and Ryan to get you in the right mattress! He’s not pushy and understands your needs. He’ll go the distance to help you! Thank you Ryan!

Ja
Review №37

We had the best experience with Rob. He gave us great advice and was very knowledgeable. I will recommend multiple people to this location. Thanks Rob!

sa
Review №38

We got a great deal on a mattress. truly great service and i highly recommend this place to anyone. Cant thank you enough.

An
Review №39

Robert Waters was amazing during my visit. He guided us to an affordable and quality product for our sons new bed.

Br
Review №40

Lots to choose from. Helpful salesPeople.

An
Review №41

Had the most wonderful sales experience with Tom who helped us stay well within our budget and find the most mattress for our money. And we absolutely love our new mattress!

Me
Review №42

Got a good deal. Love my mattress!

Az
Review №43

The manager Robert really knows his stuff. He saved me money and a bad back from my very crappy mattress. I would totally buy from them again.

St
Review №44

I worked with Robert for several years. Hes very client motivated. Good mentor & dedicated to the company

Pa
Review №45

Went looking for a mattress and ended up buying two for a great price. I highly recommend you ask for Robert, hes the best!

Ka
Review №46

Came in last week to get a new queen sized bed for my guest room. Was helped by Robert who gave me am awesome deal and greAt costumer service . Going to recommend this mattresses world from now on to everyone I know !

Em
Review №47

Robert took the time to help me find my ideal sheets. It was a wonderful shopping experience. Thank you Robert!

He
Review №48

Robert W. Was awesome. He was very helpful and nice. Would buy beds from him in the future.

Qu
Review №49

I had two unsuccessful mattress buying experiences before coming here. I bought a mattress online from Nest that I returned and one from Mattress Firm which I also returned. Both were medium hybrids that gave me excruciating hip and back pain as a side sleeper. I went to Bedmart and was going to buy a bed there until the salesman lied to my face about a bed I was looking at. I came here and Ryan Bailey helped me out. The service I received from Ryan was exceptional! I picked out the Englander Hathaway Pillowtop in Cal King, got it for under 2k, and from the very first night I slept like a baby. It is so comfortable! I had an Englander mattress prior to this for 10 years and it was the best mattress ever, so I am brand loyal from here on out for sure. They have lots of models in the store that you can try out and I love that this store is locally owned. Stop here first if you are looking for a mattress.

li
Review №50

Not only have I purchases one mattress from Robert, I have purchased 5 and have been very happy with each one. I was impressed enough with Robert that I had him chose 3 of them without my even seeing them and he did a great job.

Ch
Review №51

Rob waters was excellent and very attentive to my needs and wasnt just trying to sell me the most expensive bed I would highly recommend going through him and recommended my friends as well

Ma
Review №52

I worked with Ryan on a exchange for my dad and his customer service was fantastic. The exchange went great and the results exceeded my expectations.

Mi
Review №53

Robert waters was amazing helped me find the right bed that fit my needs and I will definitely be going back and sending my friends and family

Je
Review №54

Thanks Rob for helping us the other day. You are a great customer survise rep and I will recemend your store to all my people. Thanks for the bed

Ab
Review №55

Was very pleased with my experience at mattress world last week in Gresham. Robert found me a great deal and did nothing but make me feel comfortable and satisfied !

Ca
Review №56

Robert gave me Great service! Awesome price on my new mattress set, and Im so super happy with my shopping experience.

As
Review №57

Worst Customer service EVER! he based my price off of what I drove. Ridiculous. Dont go to this location unless you want to be told you have enough money to spend on an expensive mattress because you own a nice car. Thank you Ryan( Guy that looks like shaggy if youve ever seen Scooby doo) for totally misjudging me and my wallet

Jo
Review №58

Although we didnt ended up buying, Robert was very helpful in answering all our questions and gave us all the information that we needed. We will definitely be coming back.

al
Review №59

My wife and I went in and we were helped by the manager. He did a great job, at no time did I feel pressured to make a decision. We ended up buying our mattress!!

Je
Review №60

I recently purchased a matress from this location and was very pleased. Robert helped me, he was extremely helpful and very knowledgeable.

Pe
Review №61

I am so happy with my experience at mattress world in Gresham, Rob is the best....be sure to ask for him!

Ke
Review №62

Got a great deal on our sons first bed, quick and painless.

Mi
Review №63

Robert was great very helpful and kind not like most salesmen really helped us get just what we were looking for thanks for the great mattress!!!!

Al
Review №64

Couldnt be happier with my experience at Mattress World. Went in a little skeptical as Im not a fan of people up selling me, but Robert was fantastic. He listened to my needs and got me exactly what I was looking for. Would highly recommend this store to all of my friends and family.

An
Review №65

Great customer service and sales representative is awesome thank mattress store for my mattress

Da
Review №66

Thank you Rob for excellent customer service and a great deal on three beds.

Br
Review №67

This gentleman knows mattresses and customer service. We havent had a shopping experince like this ever. Ryan Vande Griend (our salesperson) spent as much time necessary to get us into the mattress my wife and I could agree on. Thank you Ryan Vande Griend, we will definately recommend you to our friends and family.

Ta
Review №68

I came in not sure what I was looking for, Robert helped me find exactly what I needed! Highly recommended.

Da
Review №69

Great deal! Robert did an awesome job!!

So
Review №70

Lack of options for families but friendly service

Er
Review №71

Dontneed to go in there

Ca
Review №72

Very helpful and friendly

Sa
Review №73

Robert helped us so much with the decision & selection of our mattress! Well ask him for help next time too!

Information
27 Photos
73 Comments
4.7 Rating
  • Address:1160 NE Burnside Rd, Gresham, OR 97030, United States
  • Site:https://mattressworldnorthwest.com/
  • Phone:+1 503-907-0296
Categories
  • Mattress store
Working hours
  • Monday:10AM–8PM
  • Tuesday:10AM–8PM
  • Wednesday:10AM–7PM
  • Thursday:10AM–8PM
  • Friday:10AM–8PM
  • Saturday:10AM–8PM
  • Sunday:10AM–8PM
Service options
  • In-store shopping:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Assembly service:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • Credit cards:Yes
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