Dr. Melanie Kovacs was amazing she helped me out with getting my vision to the right prescription! She made sure she knew my history and explained everything I really needed! I also was helped by Julissa who helped me pick out my eyewear and was super helpful and kind. I really enjoyed coming here and didn’t feel like just another patient. The hours are great and I like how they had the option to book your appointment! I was also helped right away with a greeting and didn’t have to wait long to get serviced!

Dr. Alongi is amazing at explanations and he makes each visit fun. He was able to explain why my last eye doctors prescription was thrown off by them only relying on computer measurements. Now with the prescription change I can see like normal again! Love this place.

Horrible customer service! After being stalked to come in and spend my hard earned money! I was met by some creature whom made it very clear I was early! Then demanded I wear one of their masks! I came in wearing a mask that was more protective then the one she tried to give but she didn’t ask why! In a very smug tone told me I couldn’t be seen ! I’m certified by John Hopkins University in COVID-19. I will never spend another dime with this company again because of her! Clearly she was having a bad day ! But the other day when I came in and made the appointment she said nothing of the sort!

3 times theyve made lenses and all 3 have different issues and I cannot wear them. Either the lab is not making what the dr. prescribed or the prescription is off. 3 times and I am now going somewhere else as none of the glasses could i use. all have different issues. 2nd set i waited over a month for. Not happy at all. will not go back or recommend.

The receptionist working Wednesday morning was kind of rude. I would never go back again.Dont know how to treat their clients

Been cared for by Dr Alongi at Gurnee Eye Care since 2003. Best eye care ever. I drove there from Wisconsin, now travel from Chicago. Good care, great glasses, good doctor!

Ive picked this as my go to eye doctor because of the great service and helpful staff. Very clean and comfortable office and they have coffee!

Dr. Alongi rocks. Ive been a client for over 10 years. Hes consistently thorough and up to date with technology. Funny too always a plus.

I gave them my original prescription from a different vendor to this place but they misplaced it, and didnt make an attempt to retrieve it. So I had to get a copy of the prescription from the other vendor.When I went to pick up my glasses, the receptionist was having a loud friendly chat with a friend on the phone, and continued her chat without even backnowledging me.

Excellent care, very friendly and humorous employees

Personally, I had a very bad experience with the lens making service. For 1 month I had my childs glasses made and they never gave me the correct ones. They gave me some temporary frames that I dont even use and 3 weeks have passed and they dont make the change. Likewise, the last time I went and called the young woman who attended me was very hateful. They have bad customer service.