I been waiting for over an hour. When I walked in I was not even acknowledged by the staff to let me know we will be with your shortly. One of the employees was helping another customer that came later after me. It just makes me wanna take my business somewhere else a different company that would be more professional and helpful. This store it sucks.

Omar was awesome and professional. It took 4 months before i was reimbursed for my Verizon e gift card. However, it was Verizon’s problem not this retail store’s. During this whole time, Omar was patient and helpful at all times.

I spent almost two hours on line trying to switch to Verizon. Nothing but frustration. From the minute I walked into the Hayward store I felt better. Omar was fantastic. There was no pressure. I left with exactly what I wanted. My metro phone made over 35 calls last night while I was asleep on a phone only 2 weeks old pressured into buying. Good bye Metro hello Verizon. If I could rate higher than 5 stars I would

Lisette was awesome from the moment I called the location to ask for office hours. Came in, checked in and was told the wait would be 45 minutes, to my surprise we were seen within 15 minutes prior to checking in which was awesome. Lisette greeted us with a smile and was very interactive with explaining the phones, plans and everything we needed to know before opening up our new account. She is a great asset to the company and appreciate her warm enthusiastic personality. So kudos to you!!! You made it worth switching carriers.

Lizette was WONDERFUL! Very professional and fast! She made me feel welcomed, safe & cared for. I called the store b/c I was literally going to get to the store 10 minutes before closing, literally just to pickup my online order. I was commuting from LA, visiting family for the weekend. When i met with her, she voiced that she would of stayed and wait for me! Her costumer service skills are BEYOND! I would recommend to request her. Checking in to be assisted is easy, fast & safe.

Great experience there! I switched from sprint to Verizon they made it super easy they were patient made sure to carefully explain everything to me! All around great service thanks!

Some communication problems on both ends on price, plan and down payment. But, things were worked out. Spoke to employee who said he was sorry things did not go smother.

Omer greeted me and very professional. He gave three options available on phone upgrade I wanted. He answered questions I had. His explanation very simple to understand. Thanks!

I came here early Nov to buy a new phone but left with having purchased a screen protector and battery they had told me were included with the phone. They intentionally mislead you in order to make a sale. Shame on me for believing something that was too good to be true I guess, but I also found out when I saw the bill for the month that I had been signed up for a Verizon protection plan that they had not even mentioned to me. I did not give permission to the salesperson. I looked this up online and found out this was a common occurrence. Question everything and ask for receipts. Better yet, just buy things online where you can read everything carefully. These people have horrible, unethical business practices. In fact, just check glassdoor where youll see Sales Reps are encouraged to lie to customers to sell phone accessories. Great job guys. You made the sale.

5 years since my last phone so I decided to take advantage of the new phone deal Verizon was offering. Lizette was knowledgeable and easy to talk with. Made the 45 minute process of setting up a new phone easy.

I called in orginally to ask questions. Angelito answered was super patient. I went in to see how it was going to turn out switching services for 4 phones. Im already a really indecisive person, so I dont do well with someone pressuring me. Angelito was the BEST. He was patient didnt feel like he was forcing me into any decisions, was up front about all the costs and everything he was doing step by step, answered all my questions. Even though it was a little more then I was expecting, my experience was amazing with Angelito. So much professionalism. I will add, I do not know him personally. Hes just that good. I love my new phone and his name.

Went in for a transfer of data for my wife’s phone, Liz was informative and patient w our needs. Thank you

Omer is a real true great asset to your business. Its not often and quite rare to have such a great service experience from so kind and receptive a person as Omer. Ive used Verizon for 20 years now almost and this patient man has been by far the best.. Real gold.. Thank you Omer!

I love my new service with Verizon, and Lizette help us with the transition, she was very informative, and kind, I would totally recommend her.

Lizette was so sincere and knowledgeable in all aspects that I needed to know. She offered all the solutions and process was completed in an very efficient and quick way. Thanks.

Omer was so helpful and patient to answer all the questions.I definitely recommend this Version store.

Omer at the Hayward Southland store was fantastic He was very easy to work with, broke everything down very easy. I dread going to cell phone stores but he made the process very easy.

Omer remembered us as soon as we walked in, we came in a few weeks ago asking about our plan and options avaliable. He was efficient and ensured someone would follow up with questions about my business account that store personnel are not always equipped to answer. Well be back for holiday sales and look forward to working with him again.

The sales associate was thorough and clear and got things done in a timely manner. To the point and done

My representative was very friendly and helpful. He assisted me with everything I needed & went the extra step to help make sure I had everything I went in for.

Tyler was patient, professional and demonstrated problem solving skills that go above and beyond the norm. I will visit this store again.

I understand its covid times but my experience was absolutely terrible. I got a text message right next to dude he said nobody was in here first come first serve and Im standing in front of them the only person in the store and he says he has to help other people that are not there first come first serve means first one there receives help first.

Lizette was super friendly and VERY helpful!! One of the best sales reps I’ve seen!! :)

Great experience! Will gladly be a customer. Mohammad and Claudia were very friendly and helpful. My wife and I both feel we received the best deal and company to do business with.

I went in and I was delightfully surprised. Store is very clean and organized. I was greeted as soon as I walked in by Cindy. She was very knowledgeable and helpful. After asking her tons of questions I was able to make a decision based on what I wanted and needed.

Extremely slow, nonsense slow, took over 30 mins to checkout just few items, prepare 40-50 mins wait if you are coming here.

Excellent customer service Omer was very professional and helpful

Loved it they were very helpful and got us in and out quickly

Omer he is so good and. Very friendly and talkative

Great location, customer service was great and this branch is not super busy like some of the other locations. Val was very friendly and helpful to my needs as well as the female manager. I will definitely continue my business with this location. Plus the Mexican saleswoman was cute and nice to look at.😉👍🏻

P cash means nothing in this world anymore do they charge you to pay with cash this worlds about either your rich or poor and thats it and I said it a minute and represented have a blessed day

Ariel was pleasant, professional and thorough. I had multple questions about several lines and she addressed each so I could make informed decisions. She also went to bat with technical folks who did not see an offer in my account that we saw until it disappeared. Select her as your agent. Dr. C

Mohammed was extremely helpful. We were asking him to do many things and he kept up with each request. Very patient, thorough and helpful. In other words, excellent customer service. The manager Claudia was also very helpful.

Mohammed was extremely helpful. We were asking him to do many things and he kept up with each request. Very patient, thorough and helpful. In other words, excellent customer service.

Ariel was a great customer rep. She was very informative and made the process of becoming a member of the Verizon family a great experience. God bless her and I hope you get her when you go to this Verizon.

Dude working on 08Feb21 was rude over the phone. Im glad I didnt go in person first. Little things like this are pushing me away from Verizon slowly.

Do an amazing job helping customers . And are very understanding. As well as kind. I can’t explain how much gratitude I have towards all the time Mohammad gave me and my family while helping us.

The store was low staffed & quiet when I entered. I was approached around 5 minutes and asked If I needed help and then it took another 5-8 minutes to conclude my business. Overall a good experience.

Clean, organized and very helpful staff. Its very large and its orientation is appropriate. Highly recommend.

Great customer service, we a a lot of questions with multiple accounts to activate and a new phone to purchase. Thanks for taking the time to help us get everything taken care of!

He waited with us patiently even After Verizon closed. he was sweet and showed no attitude

Very nice polite they try to help you the best they can.

Claudia is very knowledgeable, very professional explain everything in detail and got us what we need it thank you claudia for all your help. Best service ever

Received very quick, helpful, and responsive service from the associate Cindy at this authorized retailer!

The young guy Cameron was a huge help he was very patient as well as professional. Also had a very good attitude. Assisted everyone as they approached him thanks.

Jailine was excellent and patient with me and took the time to explain all my questions.

I waited for almost 2 hours only to not be told they were closing. Im appalled by this. Bad customer service.

The female fat manager is so rude.I was there to get a line, the first time they told me one price for the plans and activation fees, as soon as they found that, I am getting a line they started changing the price.They told go get your own phone, we will give you $150 credit, so I went and bought a phone. When I got to store they said no you do not get $150 credit that’s if you port in a line from another carrier.I said but you guys said so an hour ago, they go oh sorry we can’t do that.Not recommended at all.

Personal attention, appreciated the professional ambience and unchallenged patience....we really needed this attention...great thanks to this person..

Lizette was very nice.

Yama was so polite and helpful. Made it a super easy transition getting a new phone

So happy to meet Yama! He quickly solved a texting problem on a Samsung phone when other Verizon (store and toll free customer service reps) could not identify the issue. Then he explained what caused a problem with my Pixel 3 XL screen. He definitely is very knowledgeable, good natured and patient. He also does an excellent job explaining the features of the new phones and the Victra Verizon policies. I highly recommend that you stop by their Southland store (not in the mall) when youre ready to buy a phone or when you have questions about your current phone or contract. We appreciate your great customer service, Yama!

Everything went great, props to Cam for being super helpful

If you are planning to visit this location, pack lunch and patience cancel all your appointments, keep your day open, expect to spend a lot of time here. The employees are to busy playing an their cells instead of trying to learn their job so they do not even what do they have on their inventory or how to activate, add, or get any of the equipment they sell to work. I hate coming to this place.

Young woman working the counter was incredibly rude and even hostile. If this owner cares anything about his business he should let her go immediately. I recommend everyone avoids this store while they continue to employ people who disrespect paying customers.

He was professional, fast, and courteous.

I tried to exchange a case for my phone that is clearly having issues with defective material. The first case I had for this phone lasted about 3 months so I took it in and exchanged it no problem the guy that helped me was really nice. Less than a month later my case falls apart again so I went down thinking that they would exchange it the company warranties this against defects so Verizon not losing anything by exchanging it. But instead of doing so they called me a liar said I had damage the phone case myself that things like this dont happen. Well Ill tell you they do. I work from home I hardly ever leave the house and my phone basically sits on my nightstand or the table or as gently held in my hand when using it. I never put it in my purse or my back pocket I carry it in my hand when I leave or if I have a hoodie itll go in my pocket. Honestly I dont ever want to shop at this location again its not the first time Ive been treated rudely and it was done by the gal that greeted me to check me in and also her manager. Very bad customer service.

Fast and helpful

Cameron was extremely helpful and help me get what i needed

Austin had great customer service. Im probably going to go get some more stuff if hes there. cool store

I dont really recommend this store. I waited there for 40 minutes for them to receive their late shipment and another 30 minutes for someone to go look for a box with my phone I ordered, they opened one box and got distracted by a new customer walking in. I understand you want to attend all your customers but how can you have twice as many employees as customers in the building yet no ones helping me out while Im watching 4 employees standing around idly shooting the breeze and drinking Redbull? I had to leave to go to work and have to come back tomorrow but thatll be the last time for me.

Wow im never going to this location ever again because of one of the workers. Shelly gave treated me horribly by making me feel stupid. Shelly had such a bad attitude. If you cant treat loyal customers with respect than you should go into a different profession. I am seriously reconsidering my choice of company. i spend thousands a of dollars on this company. I shouldnt have put up with this.Not cool, I dont recommend going to this location at all. 0/10 experience here.

BEWARE!!!!!! THIS is NOT NOT NOT a REAL CORPORATE STORE!!!!IT IS AN AUTHORIZED 3RD PARTY HELL HOLE!SHAK said I had 30 days to return a new purchased device. I specifically asked him if I had 14days and he told me and my son, No you have 30 days I said oh wow other providers give you only 14. He then said, no we give 30 but you really have 13. Not a FULL 14 days which is a shady trick!The manager Jose is rude and refused to help me on the 14th dayAlso, they are nice when you buy but COLD HEARTLESS when you need to return! I left the feeling completely VIOLATED & went straight to another mobile provider all together. Verizon, you should NOT let these authorized 3rd party stores RUIN your reputation.And to all go DIRECTLY to a REAL Verizon store!!!!

BRIANA WAS AWESOME SALES ASSOCIATE. VERY SMILEY AND HELPFUL

She was awesome!

The female manager is extremely rude and pushy. Our salesman (Jesse) was fantastic but unfortunately he was working under her. She pushed me into getting the screen protector put on at the store...after I kept telling her I would figure it out at home. She made me feel like I would screw it up. Upon seeing that I already had an otterbox (with a screen protector), she asked if I wanted to remove the cover on the otterbox. I wasnt sure if I should (this is my first time dealing with protectors and cases) but she kept saying this other protector was better, so I told her it was ok. Big mistake. It didnt even fit properly under the otterbox cover.I realize I told her that she could take the cover off, but as a professional she gave me terrible guidance and didnt seem like she cared at all. I left the store baffled at why in the world someone would do this to a customer (she didnt have anything to gain from it). I will never go back there nor will I suggest others go there until this woman is not the manager anymore. Its unfortunate for two of the other gentlemen that work there and are professional.

I got awesome help and it was quick and easy

Food selection is great, very tasty food and friendly services.

Very small store. Not a good variety of accessories either.

Dont come here if you dont want to be treated like you are stupid. These scammers will lie to you without blinking their eyes.

Cindy is great! Cool location, clean, fast and friendly service.

All one star reviews are accurate.

Excellent service every time I go there.

Basically they will ignore you waiting for a loooong time and no one caress. Worst customer service 👎

Waited long for customer service but got what we need with discount form the Manager

The female manager is very rude and unprofessional. I really feel sorry for the owner of this business.

Quick attention. Better plan

Good customer service, staffs friendly and helpful

Doesnt accept returns unless its from that store

Really bad service. Called earlier today never answered the phone

No comment. Not a happy customer.

Great customer service

Caring CSRs!

Poor service. All about pushing for sale

Basic phone sales

Worst place for service ever.

Very unprofessional and rude employees.

Excellent service

Good

Handled it

I do not recommend that they come to this town, there is only one person attending and there are many people waiting and the person who is attending is more likely to get people to leave. Do not go to that town, it is the worst that I know

Estovo very good

Excellent