Very helpful and friendly. Kept my daughter laughing while helping set up her phone. Someone has always greeted us when we go into the store and offers help. Great team and service with a smile.

Was helpful, but like most other stores they had nothing in stock.

We had a great experience. They acknowledged us within seconds of entering the store. We were trying to contact customer service via the Verizon help service phone number, but we had no success in resolving our issue. We went to the Verizon store where we were helped by, Shane, who was very quick to answer our questions. We wish we had not wasted our time calling the Verizon help line. We should have just went into the store, and let them fix our issue.

Store was really understaffed today, as many stores currently are, and several customers were just really grumpy with them, but the Verizon associates (only three there - and one of them borrowed from another store two hours away), were working so hard to meet customers needs. They were slammed but so very helpful. Caesar (in Chicago by phone helping process my purchase), with Joey and Michael in-store helping clarify my questions requiring seeing the merchandise. Together, they got me set up and out the door. Thanks to them for such teamwork and patience, and for an all around good experience despite the challenges! I really appreciate them.

The agent that was working the desk when I asked a question regarding something was quite rude. The manager had to step in and correct the situation. I would have bought there had it not been for the smart comment from the employee.

Awesome Service by KenThank you for helping me KenKudos

The employee greeted me as soon as I walked in and immediately helped me resolve my phone problems. He was very nice and polite. Thank you Verizon for hiring great employees.

They were very fast and thorough, was in and out in less than 5 minutes. Thanks.

This is the worst customer service that I have EVER experienced! Absolutely rude! 3 different time and 3 different people. No excuse at all...I have been in customer service for 30 years. Rude! Going Going to AT and T.

Tess was very helpful. She took time with us trying to figure out which deal and phone may be best for us.

Very disappointing experience. My elderly father managed to lock himself out of his new smartphone and the phone was useless. I made an appointment and came in for assistance, and I was advised by Blake that there was nothing they could do. The only suggestion he had for me was to go to a cell phone repair store and see if they have any software they can install to give us access to the phone. I even asked about doing a factory reset but he said there was nothing that could be done by Verizon and that I would need to go to the repair shop. I was dismayed that there was nothing they could do to assist me, so I left with a useless phone and went to the repair shop. The tech at the repair shop was super helpful and did a factory reset within a couple of minutes, at no charge to me. Within a short time I was on my way and the phone was fully functioning. Thanks for nothing, Verizon.

Tess was very knowledgeable and helpful in my selection of my new Samsung phone. She didnt steer me to the most expensive but listened to my needs and helped me from there.Great service goes a long way in keeping me a Verizon customer.Go to the Indian lake store and see Tess. Tell her hey from John.

Staff was super helpful. We decided to stay with Verizon because of the help we received here.

They will lie to you ..... while

Finally got to a store that could help me get my phone working betterm

Service was okay. The lady up front was more helpful than the ones inside.

Scheduled an appointment online as requested due to COVID. Setup appointment for 7:00 to 7:30pm. I arrived at the store, as requested, and the store was closed an hour beforehand at 6pm.Why would you schedule people to come into a closed store. I understand that conditions change due to COVID, but you are my phone provider Verizon.... why didnt you call me to notify.Gets better, spent the next 2 hours on the phone trying to contact Verizon, getting disconnected twice! Neither time did I receive a call back, even though they again, had my number to call.Tech came to fix my wifes phone today (which only had a cracked screen and still working) at our home, which was nice, but the tech BROKE the phone! Then she spent 2 more hours on the phone with Verizon to order a replacement!!!Absolutely ridiculous!!

Talked down to my husband. Basically accused him of being a liar.

Store closed temporarily sign on door states.

Not very helpful only have I phones

Awful service. Went there to pick up my new phone and they didnt wanna help me transferring the service to the new phone. Been a verizon customer since 2015 and its never been this bad

Stopped in because phone wouldnt charge. Two employees playing on phones. No other customers around. They took every bit of two minutes to access the problem and pronounce phone can only be replaced. Cost $200 after insurance.Said might try UbreakIfix and might be able to repair for $200.Left and took it there.They were able to repair it! For free! Turns out that it had a bit of trash in port. Verizon wanted me out of store asap, UbreakIfix fixed it good as new. They have a customer for life. Im anxious to see alternatives to Verizon.

Hear that this store may be closing down, and I guess they might as well, because the customer service in this store is almost non-existent. Already had to drive further than I wanted as they closed the one closest to us. I wanted to look at tablets for my daughter for Christmas. Didnt need any assistance, just wanted to look (at a physical product, not a picture on a screen). Was told by a man at the door that I could not go in unless I had an appointment or a phone emergency (although he gave the guy 2 spots in front of us an appointment time, he told us he had no appointments). I understand COVID has changed some things in todays society, but this was beyond ridiculous. They are only letting like 3 people in the store at a time. I dont believe that that they dont have the capacity for more. Also, their front door said that they did. Ot open until 12. We arrived at 11:30 to find out they had already been open for half an hour and that could have made a difference in whether we were able to go in or not!! Beyond frustrated and seriously debating switching to AT&T. I think nearly ANY level of customer service could easily beat Verizon.

Blake the manager was very rude and I left without purchasing a new phone. He should not be in the customer service industry.

This store did not have as many phones and items to view as bestbuy. Also, on December 24 I called to buy a phone at the Verizon store and was told I had to order it through the call center and make an appointment to do instore pickup or curbside. The Verizon representative said that was the new way of interacting with the store.

Great customer service! We came in about 45 min before close for what we thought would be an easy service. Turns out it wasn’t & we had to stay past close. They were so helpful and didn’t rush us out the door and finished our problem tonight! Appreciate the kindness and help!!

Is everyone here was so helpful the gentleman that helped us find my moms new phone shot straight from the hip and he was very funny.

Sometimes its a long wait. Sometimes they have more than enough people to wait on you. I feel like they have hidden charges all the time. My bills never the same.i ask if I could pay a phone off. They said yes. Then I tried to give that phone to my mother in law because her phone craped out. She took it to her carrier and they told her it was locked. When I contacted them about it. They said the phone had not been paid off. So I paid more money. Then she tried again to hook it up. Still locked.i called again. They said I still owed money on it. I paid again and told them to remove it. It still showed up on my bill. I feel like they just rip you off.

Very rude guy worked with me. Un professional...So Im going to another store from now on..I pay for many accounts with Verizon for my businesses.. Wont be back..Jason Woodard

Do NOT go in to cancel your account. Get them via Social Media. Dont bother calling either, get them via Social Media. Staff here is nice enough but they cant help to cancel your account.

Always have what I need

Love this store! Been to at least 6 local stores over the last 7 years, and the Hendersonville location is my absolute favorite! So friendly, helpful, and all of them seem to want to help you best, not just line their pockets. I had 2 come back 3 different times due to snags on my end, and not once did any of the employees seem as if I was a burden. Almost wish I had more reasons so I could stop by more often. Great management, awesome employees.

Appointments only with no notification on their website is extremely poor service when people are driving from long distance to purchase items ....

Employees need to be retrained on CUSTOMER SERVICE! Or fired...main reason this store doesn’t have a lot of traffic as it is

Mac took care of us, and my Husband and I left chatting about how effortless and enjoyable he made the whole purchase experience. He greeted us (store was pretty busy) the moment we walked, quickly directed us to the area to look in while we waited and never missed a beat waiting on the person he was with, multitasking in a friendly, at ease way. He even went the extra mile to help us as my husband lost phone while making burial arrangements for his Father, and had last pics of Dad on there not backed up😢. So overall, amazing service from Mac. There need to be more people like this guy, he went way above and beyond in helping us. Thanks!

I got lot to say about the store in there just gonna keep it sample very unwelcome and unprofessional

Ok

Greg is absolutely amazing! He isn’t pushy and knows what he’s talking about. Extremely welcoming and the best Verizon experience I’ve ever had.

I have been a customer with Verizon for 13 yrs (& before that with Alltel whom they bought). On Thursday, I with a very nice rep about getting a smart phone & told him I would talk to my kids about the plan and come back to get one. I showed up on Friday and the store was barred & closed (no sign why). I went home and made an appt for Monday. I received a text reminder on Sunday about the appt. I received an email reminder about the appt. I showed up for my appointment on Monday...and the store was still barred & closed with one sign about safety first & reclosing some stores.I dont have a problem with reclosing some stores....what I have a problem with is NOT LETTING ME KNOW MY APPOINTMENT was CANCELLED. Very unprofessional (even if it is a robo-app confirming the appts). Otherwise, I have always liked Verizon but this really, really infuriates me (Verizon obviously knew they were going to close some stores, so their website should not have let me make an appt for a closed store).

Great store, kinda of hidden in middle of shopping center, great help, I needed a charger for a Droid turbo, had it, price was good. Check out quick and smooth. I will be a customer again. Looked around great selection of phones an accessories.

Drove 40 miles with a 2 pm appointment only to be turned away at the door. Being turned away wasnt the problem. It was the absolutely rude and curt behavior of the employees at the door. Will not recommend this store to any Verizon customers.

Just a bunch of college kids in there when I went. They didnt have adequate answers for my technical and educated questions. Went here looking to move from contract service to prepaid but there were no reasonably priced phones for cash purchase. Cheapest one was $300. They didnt know much about their prepaid service. Verizon phone service while it is the best, it is way too expensive.

Had fun time with the staff thanks for the fast friendly service

Guess the employees are uninterested in selling anything other than phones.. I saw 4 people standing around doing nothing and 3 were behind the counter. Not one of them came to ring up the charging pad I attempted to purchase. Bad customer experience. Every sale should matter big or small. I put the item back on the shelf and left..will be purchased at another location.

Went to the Hendersonville store 14 days ago..i sat on this review..& still want to post it. All i wanted is to add a device to my account. 20+ year customer of Verizon w 7 current devices.. The Hendersonville store had over 6 employees + a security guard. After a brief discussion with each customer, they turned most people away. including me with a phone number to Verizon somewhere in tim-buck- two . I sat on the phone for over an hour an just gave UP!!! now back to the retail store:I never saw one consumer allowed to enter the store. and I sat in the parking lot for over 30 minutes to observe. My question is this, why have anyone there at all? just put a sign on the door and say were temporarily closed contact Verizon at this GOOD phone number. What is going to happen at this store when the stores in Tennessee are supposed to be allowed to open back up?My first order of business if I was the regional manager of Verizon would be to have a sit-down with the Hendersonville store manager to have a discussion about the attitude of the long haired brunette with tattoos...even if shes the store manager which is the way she was acting..a good regional manager can interview current employees to shake out the inconsistencies of their employees attitude to see if they have the correct disposition to interact with retail consumers. She had no customer skills & rude to the core. Listen, I was a call center manager. The first thing I would do would bring her back in for a discussion and possibly retraining. if she couldnt be retrained she would be dismissed. I know the effects that covid-19 is having on corporations. In our own company, we have employees calling in because they make more money being laid off with stimulus money from the state and US government than the base pay of $16.52+ an hour we are paying our call center agents.. Maybe the female Verizon employee I encountered was experiencing the same thing. She didnt want to be there, so it was her subconscious disposition to act rude to the consumers who by products that keep Verizon in business. Im going to bring this up in Mondays morning action meeting, get with Mary to review our consumer reports for the last 30 days,& see if this is whats going on in our call center. If our customer service agents are acting in the same manner of this female Verizon employee I encountered, Im going to suggest ethics retraining for all employees who interact with our retail consumers. Thats all I have to say

I had two questions to ask at the Verizon store. The customer service rep was a college age young man. He was extremely helpful and polite in answering both questions. With one of the questions he directed me to resources outsode the store.

The staff here has always taken great care of me. Friendly, happy, and quick at solving any issues you might have

The guy who tried to switch over our phone wasnt able to do it. I took it to ubreakifix and he had no problem.

I have Always dreaded going in to get a new phone, because of the amount of time and the headache remembering your passwords. And well...the time suck that it takes. I actually enjoyed getting a new phone for the 1st time I can remember. So a big thanks to Mickey aka Marx and Johnny; you guys were great! Thanks from Maria & Disa

Great location and very helpful staff. Would definitely recommend using their services.

The guy that helped us was very unfriendly like he didnt want to help us. He sold us a new phone and didnt even take it out if the box. Use to Verizon always active the phones when we bought new phones. If our phones every go down again we will change phone companies. Phone price are getting ridiculous high. Not many elderly people can afford your prices.

I went in today to get a new phone and was provided excellent service. The wait in the past has been terrible but not today. Tristan Phillips really took good care of me. He went above and beyond.

Great team working here. They were able to get me in and out helping my replace my phone.

I had excellent customer service at this store. There was something stuck in my charging port and he took the time to fix it for me. There was no wait which is rare for this store because they are always busy. I was in and out under 10 min.

Have been going here since 2005. People here really help me with any problem I have with my service.

A very good corporate store. Polite, helpful, knowledgeable staff. I do most of my business with Verizon online or over the phone for convenience, but when I do go to a brick and mortar storefront, this is my store of choice.

Friendly customer service. Very knowledgeable.

I guess theyre blaming it on the coronavirus, I had to set up my own phone with the assistance of a second cell phone I had available to me so that I could call their info line to walk through persistent problems with me in the next 2 hours, all my contacts were not transferred (I guess as usual) ...

Awesome salesman he got my phone to charging again and took many viruses off..I dont know much about him but he served 4 years in the marine corps..he explained what I needed to do to my phone and got me on my way. He was able to simply spray can air in my phone and Wow it started charging again..THANK YOU .....

Tess is extremely helpful. Great service!

Best Buy lots betterPeople knows more and very friendly

Very professional and helpful!!

Marx was excellent! He helped us with everything we needed. If you need a new phone or help with anything, hes your man.

Terrible store! I was treated like a subhuman! Blake should be reprimanded for his poor attitude! Never going there again!

Great service, courteous and knowledgeable staff, short wait.

Shane and Johnny went ABOVE and BEYOND to make my first Verizon experience an enjoyable one. They have made a lifetime customer of me. Thanks for making a crazy hectic Black Friday a great one for me and my kiddos.

Everyone in this store was helpful and attentive. They answered all my questions while being polite and thorough.

Joey was very knowledgeable, helpful and respectful of my time. I called ahead of time and he had everything ready for me when I arrived. Saved me a lot of time during a busy Saturday.

Great customer service thanks Paul

Michael at the Indian Lake Branch Hendersonville educated me made me feel comfortable hes my stressed and did his job I was so impressed with him God took his advice at a high-level and told him to leave me his name so I can put a great review in for him cuz sometimes you walk into a phone place like that stressed out and sometimes its up to the rep to really put things in perspective I was highly impressed

The in store stock is very limited and that makes it very difficult to compare so that makes it very difficult to make an educated decision on which product or products to purchase.

Annie is super smart, fast and helpful. Great team you have over there.

Wost place Ive ever been to. The sales people kept trying up sale me to a phone that is pretty much useless to me so I left and ordered what I came in to get . Then I go back up there to have my phones swapped out and to get the screen protector put on the sales guy told me to do it at home .. he ended up swapping sims cards but refused to put on the screen protector on after removing the janky factory one. Take your business somewhere else .

Stopped in to play with a Pixel. The sales reps werent pushy and thats all they needed to be that day. Thanks guys!

Verizon in Hendersonville TN is by far the best store ever!!! Great customer service!!

Staff is not very knowledgeable. Will tell you what you want to hear to get you out of the store. I ended up having to visit website and call Verizon to get correct info.

These guys were Awesome!! I am not a Verizon fan..usually had to wait, got in got out this time!! THESE GUYS WENT OVER AND BEYOND TO HELP ME😃😃😃

Go somewhere else, nothing in stock after you wait in the parking lot for an hour, after they tell you about 30 minutes

Usually very busy but service staff is always diligent and willing to help resolve all issues I have with equipment or any other matter.

Phone case and screen protector. Easy peasy. Great in store customer service .

Knowledgable employee, quick problem resolution!

Good.no problem....would like to get a in store up date.. s10 hope

THE WORST SERVICE AT A VERIZON STORE THAT I HAVE EVER RECEIVED.My name is Bryan. My girlfriend and I visited the Verizon store in Hendersonville Tennessee on Indian Lake Rd across from the Super Walmart today Sunday June 30 2019. I looked the address on line and saw that they opened on Sundays at 12:00. We arrived at about 12:30 and were promptly greeted by a Verizon store employee named Paul. As we introduced our selves I noticed that Paul was talking very fast. Now at the time I just thought he was just nervous meeting new people because when I looked him in the eyes as we were talking I noticed that he would not look directly at me and when he looked at me he would blink his eyes at me really fast. However I didnt really hit me it was odd until later. We wanted to upgrade 2 iPhones from a 6s to the latest iPhone Xss. We were the only customers at that time in the building. I have been with Verizon Wireless since 2004 so I thought I would get a pretty good deal in the past like I got in 2015 when we upgraded to the then new 6s. Back then we were able to get a couple of things that we wanted for our phones a cover, and screen protector for free because we were getting two phones. In 2015 I opted to add that cost of the phone to my monthly bill, so all I had to pay was a small transfer fee and we got the other things for free. After we made our selection we asked Paul who was still talking so fast, what the total was including trading in our iPhones 6ss for a amount that would be subtracted from the total. He gave us a price that I had to pay today lets just say it was almost $400.00. I asked him for a discount and he told me that was including the discount and adding the rest to my monthly bill when I said that I have been a customer for so long. Paul said really fast and still blinking that I am buying them for what they paid for them, that was cost. I was not prepared to pay that much money today. I felt he was lying to me about the price. When people lie to you, they wont look you in the eye. Plus I felt like we were being rushed and Lied to from the very beginning because he Paul was talking really fast and acting very nervous. I remembered that the Best Buy at Rivergate in Madsion carried Verizon and iPhones. The total from Best Buy was still more than I expected but only $139 including all taxs.Verizon Store, shame on you! I cant believe that you would seriously treat a long time customer like that and charge me a little over $250.00 more by flat out lying to me saying that this was cost.If you are using Verizon, Do Not Go To This Store. Go to Best Buy, they were very kind and a lot less money.My reply to whoever said they were Sorry. Did you even read this up above? I said my name is Bryan. And you are referring to me as Zarrett. I can see that nothing is going to change from response.

Store very nice but associate needs training or another job. His disinterest was glaringly obvious; I received no useful info at all.

Great service, no silly tablet sign in and wait 45 mins....seen a person immediately.

My experience with Shane at the Hendersonville location is why we stayed with Verizon. His courtesy, compassion, professionalism and expertise gave me hope that sometimes people really do want to or are willing to help.

I think the sales associates there are great, theyre friendly very professional and give the best service so you can.

Went in with a problem, walked out with a solution. Actual Solution arrived next day air.

Most of the times we have been there, we have had great service. However, I recently upgraded from a iphone 5s to a 6s, went in to transfer all my data to my new phone before leaving the country on a 10 day trip. The young man who waited on me, breathed a sigh of relief as the regional manager just walked out the door, and gave me a paper to figure the transfer out on myself. Now I am not a tech savvy person, and I was on a time crunch, so I left the country without my phone being set up. Even my son who is tech savvy couldnt do it ( the paper said Android, and he just marked through Android and put iphone) I will go back and tell them I want them to set my phones up! Disappointed..

I never have to wait when Im here, and the staff are very knowledgeable about all of their products.

My customer service rep was outstanding. Paul couldnt have been better....the service from verizon itself was horrible

Very helpful. Paid a bill. Friendly. Respectful.

Very helpful employees, not a very long wait

Excellent service. Solution Specialist Cliffion was very helpful.

Great! Theyve remodeled and theyre very helpful

In and out in less than 10 minutes to update my plan!

Great customer service. Sometimes a wait, but its definitely worth it.

This is a pretty good location with friendly staff. Its right by the Lakes so its in a pretty good area

For 10 years these folks have delighted me with their products and with their service!

Great staff, very helpful.