Last weekend, I went to the Bath and Body Works at the mall in Hickory, because they have this scent called Ocean that I really like. At any rate, a sales lady named Kat was super helpful and went out of her way to make sure I could take advantage of their buy three get three sale. The body spray I wanted looked like it was out of stock, so Kat scoured the store and ended up finding me three bottles of the stuff. I also got the body wash and moisturizer and I get compliments on it all the time now. It was an awesome sale experience with a helpful, knowledgeable, and friendly associate who guided me through the experience. As a man, I don’t go into places like that often, but Kat made it a great experience for me. I’ll definitely be back for more!

Love their stuff!! There was a young lady spraying samples on white cards for customers to smell the scent, to give us an idea what they smelled like. I loved that!! Very helpful staff!! Enjoyed shopping there.

Great products with variety and quality customer service. Will keep coming back

Staff made my online exchange easy and pleasant.

Too much wonderful to choose from. Love it all! From the lotions to the hand soaps to the candles. ALL WONDERFUL!!

Had some great after holiday sales 😁

Got some of the smells out there omg!! Candles, body creme, body mists, you name it!!

I’m in love with sooo many different scents from BBW!! I have been a repeat customer for so many years and I’ve never walked out the door empty handed!! They have some scents ((mainly from the newer products)) that I don’t care for much at all, but not too many... Sadly, a lot of my most favorite scents have been “retired” over the years!! 🥺 So far, I haven’t really had too much trouble getting my hands on my favorite retirees though. It’s only at certain times during the year, but it’s not impossible to find them back in stock sometimes... I always stock up anytime I shop at BBW!! Bulk Buying is probably the best way to shop at BBW anyways though, because that’s usually how you get the best deals!! They usually always have this special sale going where you buy three body care items and then you get two for free.

Always stocked up and the ladies are nice and welcoming besides the cashier today. But other thatmn that very great place to get all your smell goods

Probably one of the biggest B&BW Ive been to, especially in size and product variety. Besides the former, the store was clean and employees were friendly and helpful :)

Sarah was awesome helping me find my coconut smelling lotions. Store was neat and orderly. Very well stocked

Every store is different. This was a cool little place. My wife of course found a new scent of lotion. It rubs the lotion on its skin else it gets the hose again!....lol sry yall its one of our favorite movies...

Other than the prices, it smells great in there!

I love this place! The candles are amazing and they always have great sales. Always friendly staff and the store is very organized.

Im in love with aromatherapy!! The oil in it keeps my skin so soft!!! Im in that store so much!!!

My wife Loves it so I Love it. Buy from here all the time.

The summer boardwalk candle smells AMAZING. Good deals.

I just love it but the prices, geez

Hickory, North Carolina has the most awesome Bath and Body Works Store. They always keep the best products in stock. They are so friendly and helpful. The rewards program is great. I just went and used a $16.50 reward to get a free Diamond Shimmer Mist which is amazing! I also receive coupons in the mail. I had a 20% off and for $205, I got so much product I could barely carry it to the car! Shopping in this store is a must! Especially during the holidays!

I love Bath & Body Works however, the last few times going in-store shopping Ive noticed the employees trying to up sale entirely too much. As I was browsing I was approached numerous times to smell something they were promoting. It was a aggravating shopping experience.

Store is very clean and friendly staff! Would definitely recommend to anyone looking for soaps, hand sanitizer, lotions, etc.

Love BBW, awesome staff

Everything in stock and got checked out very quickly by friendly associate..

Ladies we already know there all the same and wonderful

I absolutely love this store. Better yet Ive got my husband involved. We had a great time shopping there today. He found him a small he loved and I got mine. Wonderful products and very affordable!

Always a pleasant experience there

Sales, sales, sales!😊 Associates were knowledgeable and super friendly!

I try to avoid going out as much as possible, but I went in today and was greeting so kindly! I wish I remembered the names of the two guys that were in there today. Extremely nice staff!

The staff was very helpful and friendly.

Best place to get lotion and candles or any body sprays. I have recently started getting the car scents as well as the hand soaps. I absolutely love this store and using their app I get rewards when I shop and receive a free item when I spend so much or from time to time there will just be a free item in the wallet on the mobile app.

Only time I go there is when they have the annual sale twice a year. Too expensive!!!!

I love this store! Its large and has a variety of products and scents!

I didnt intend to go into the store with one bag and end up needing two.. but when I went to the cash register she rang me up.. and didnt think to ask if Id like to have another bag. Meaning. Not entirely her fault I shouldve known to grab two and I didnt. She didnt ask me. So I walked out with one very heavy and full bag and my hang hurt so much by the time I got to my car

Great store with friendly and helpful employees ! They have specials most of the time and allow coupons to work with them .

Cant beat their coupons! Great staff

Bought girlfriend and I some body wash and perfume/cologne, $100+ amount of items was only $45, talk about a great deal.

Staff was super friendly and very helpful. Love the vibe from this store, have been to other locations that cant compare to this one. Thank you!

I was in the bath and body works store today at Valley Hills Mall in Hickory and this will be the last time I visit this store. I walked to the White Barn area that was open and was smelling the candles had not fully entered the store and a sales clerk raised her voice at me that I had to go around toward the food court to come in! Mind you I technically was not even in the store at this point. So I thought maybe she is not speaking to me so I walked away and walked toward the entrance where the fragrance area was this same clerk come over from the White Barn entrance to me and once again spoke to me loudly in front of other customers that I had to go out and enter around by the food court. I realize there are rules in this day of promoting socialism but there is a way to handle yourselves with a little more professionalism than raising your voice to your customers It was very embarrassing to me and to others that did what I had already done There was only one clerk who was a male that was friendly. Wished now I would have just walk out and come home and ordered off line. In the future this is what I will do. Customer service is an important part of any business. And in times like we are in a little kindness goes along way. If you have a certain way for customers to enter your stores than you should close off the areas that customer are not allowed to enter. And get rid of your obnoxious clerk who obviously is not customer oriented!!! I do shop this location very frequently but now I will order on line through internet. And it was just not myself that this clerk raised her voice to it was everyone just like myself did not realize that I could not enter through the white barn area. Again this area should be roped off to stop the confusion! And by the way I did buy merchandise today but no more not in this store!!

Love all the smells great deals

I love all the free samples from the bottles marked try me.

Super helpful staff

Smells nice

Rude cashier and I spend a lot of money here, I dont need Rude!

The staff was very friendly and helpful. They pointed out additional sale items but were not pushy at all.

Of course its amazing. The staff are so nice and they have some of the best sales. ❤️

Amazing holiday scents as always staff was super friendly and helpful when I had a million questions they didnt get aggravated not one time

It was crowded, but forgot because of this years events? But they are well stocked. And taking precautions.

Great friendly staff

Great store, helpful staff

I love this store! I love all there products. My favorites are in the stars, champagne toast, a thousand wishes, and a bunch more!!!

Store is opened with COVID protocols. Great sale going on, fall scents out foe candles and wallflowers. Great cheerful staff.

Always heavily populated, if you dont like strong smells I dont recommend going.

Always enjoying the visit to bath and body works store any time

My wife and daughter would have loved this place! Next time!

Very friendly staff, an overall great place to shop

It was amazing staff ever helpful smiling

Friendly associates! Always helpful

Awsome

Love this place

The store was a mad house and we got there pretty near opening time. We went in, I smelled the new scents and got the one my hubby liked best on me. Then, got out of there. I could have stayed much longer. I love smelling all the scents! Gingham is the new scent for this season. Oh! It smells so good! Thank you, Lord! Bless these people! I ask this in Jesus name.

Crazy but great deal!!

This place is the best

Great smells

I love the mens shower gels.

Heather sale associate, was super helpful picking dents for air freshener.

A great place to take your dog.

Store was busy but still clean and well stocked.

Great store

As a former employee at another location this store is doing it right! Most everyone seems to be friendly and they always have a great selection. They always are willing to help if you cannot find what you need. The store itself is clean and is a BBW/White Barn combo. My only recommendation is to take advantage of the cash wrap on the White Barn side usually there are plenty of people to justify having those registers open. Overall I am satisfied with this store.

Service was great. Friendly workers

Staff is always friendly and helpful.

Store was packed you couldnt move without bumping someone

Employees were very nice and polite and happy to help me in anyway,

Always love B&BW! But I have to admit no one actually attempted to assist. I got my bag to carry my items . I admit they asked for I need assistance, but that was it. Theyll do better. I have confidence in them. 😊

Great selection. Appreciate the specials.

Love, love this place! Always friendly, helpful employees!

Great help!

Did not ask me for my rewards phone number, did not tell me about promotions on certain items. Just poor customer service

Friendly staff is always willing to help but a bit pricey for my taste. Expense aside they have a good variety of scents. Not a place to go if youre sensitive to strong perfumes and smells.

Who is an addicted to bath & body works? I went in on this visit and three wake candles were on sale for 10.50 each I bought four plus they allow you to start coupons so I ended up only paying $5.65 per candle. If you want a great smelling deal this is the place to go! Also dont forget to download the bath & body works app and join the rewards program to get great free products!

Great place . Great Customer service.

Always smells great. Very helpful staff. Lots of a variety. Love the seasonal changes of scents yet at the same time they keep the popular or favorites around all year.

Love this place. Get all my body care here, even my plug in refills in my favorite scents to make my house smell great. Love their semi annual sales. Really stock up then.

Hi my name is Jessica and I have an addiction to bath and body works... Especially this location. :)Always a fantastic experience! Staff is so great! Products are awesome! Yeah I could stay here all day! Hehe

Went here for the shower body wash special sale. The staff was friendly and the store was abuzz with customers. 3 girls running the registers and a slight wait to check out. I also had a coupon for $10.00 off over $ 30.00 so I got a great deal. I will go back again when I need more supplies

Love this place

So after spending a certain amount of money you get a free $16.50 gift; however, you cannot purchase multiple items as your free gift. It has to be one item thats $16.50 or less which eliminates your choice. I had to choose something I didnt even want because the salesperson told me their registers arent set up so they can allow the 16.50 off of a higher price. Then they tell me you will no longer get the free gift of $16.50 after purchasing $50.00 worth because that amount is being raised to $75.00. I most likely wont shop here again.

I love this store. I love their bath products. I always keep a container of their body butter on hand. They have the best shea and coconut products. Lots of other good smelling stuff to. I definitely put them on the top of my list.

Great price for product

Great store, great product, the staff is amazing! They go out of their way to help you! They had someone personally assist both of my kids as they searched for their new scents also. I am in there a lot and it never fails me, the customer service is above everything! Great staff!!!!

Best lotions EVER!! It’s worth to go on sale days. It does get packed but the sales are worth going for. You won’t be disappointed! 😉

Good deals

Got candles, soaps and lotions. Great place to shop. Excellent customer service. Will return.

Love this place it always smells good

My wife loves to shop here. She bought some stocking stuffers and a few Christmas presents. Great sales!!!

This store has some scent for everyone. From fun and fruity, to clean scented to manly scents. And the plug ins called wallflowers are fantastic. The sales staff is very helpful and friendly

Friendly people

Associate named Julie is the best. Shes helpful and friendly. She goes over and beyond to assist you.

Nice store, sometimes the promotion signs are confusing. You needed to place those signs with the products that can be used in the promotion, if you place a buy 3, get 3 free sign with a selection of fun sized products, I think that means the promotion is for fun sized products (but it wasnt, really embarrassed at the counter when I found out).Also its really crowded, but almost all B&BWs are. It feels like I suffocating with all the fragrances and people.

Love Bath & Body Works! I always get greeting with a welcoming smile when I walk in and I always leave with several items. Great smells and great products.