Multiple times at this kingsbridge location recently Ive had terrible service. Last night I waited for 15 minutes or longer to get help in plumbing. I had one lady condescendingly tell me to just look for the orange aprons in plumbing and they would help me. Theyre wasnt anyone. Finally someone called for an employee to assist in plumbing and another ten minutes went by and nothing. Tonight there was a fire alarm going off and we all had to leave the store before buying it stuff. I have been extremely disappointed in this location lately.

Always accommodating staff, quick check out, and have to check out their items on sale! Before and after the Holidays. ✨🤗Want to check the plants, herbs and small trees as well as lawn tools.

I just ran in to get some keys copied (surprising amount of copying kiosks are down around me...) and I was directed to the right aisle by the nicest lady at the door and when I got there, one of the passing associates stopped to help me make the copies.Just by being there less than 30 min, I could see they were fully staffed and the associates were busy, but attentive. I could have probably stood in any aisle looking confused, and an associate would have found me and asked what I was looking for.

Great for anything you need and helpful people around

Christmas is in HIGH GEAR (Displays). The usual well stocked & organized machine (store). They have a few openings as of early October.

Mr. Randy from the customer service desk is a Godsend. After returning an air conditioner because it didnt have what we needed, he helped us unload it, took it back AND helped us choose the correct one. This is customer service at its finest, and you dont see friendly, kind, helpful associates like this very often at any store.

The worst Home Depot I ever been too. Not only do they not deliver your products even though u paid extra for delivery to have it delivered on a precise day and a 4 hour window. We had to go in person to cancel transaction and re purchase product. They will not help you inside the store neither . Their online website said they had plenty of the product we were looking for and they would not go with us to show us exactly where it was since it wasn’t on the aisle posted online. The lady working there said she didn’t know where they were at and didn’t even want to get us a manager or any help. We went up to several employees and they were like “that’s not our department “ they were extremely rude, no eye contact. Just a nasty look! It was a nightmare! Our client was waiting on us for 3 days to get material over to them and now it’s going to rain this afternoon and we won’t be able to do the job. We haven’t worked this entire time since waiting for products to arrive.

Love their Ryobi Tools. Excellent tools for the DYI home owner. Here are some of my more popular tools in my garage

Awesome Customer Service from Maria and Jesse. Maria really made my visit easy. Thanks

Been spending alot of time here lately so much I know employees in the paint department by name. Shes always the most knowledgeable about any painting tips I need. Shes makes sure to ask the appropriate questions so she recommends the appropriate products to really get the job done the first time!!

I called the store to check product availability; the phone was never answered.Drove to the store, went to the appliance department and the employee on the phone wouldnt even acknowledge that I was there. I went and bought the item at Best Buy

Home Depot store #0585 Houston, TexasI hope this comment reaches Home Depots page, on the excellent service i received from Chuck on Tuesday July 20, 2021. Hes Amazing, he shared so much Empathy and Compassion for the long frustrating day i was having!!!! He really went above and beyond with instructions on how to setup the hitch for my car, on the Penske moving truck I rented. Without him patiently standing in the hot sun with me, theres no way my Aunt & I couldve done that alone, (we even shared shared a brief discussion of our Military history)...I also want to Thank Ana for assisting with the paperwork (checkout) it was such a pleasure to work with them both...They really need to be recognized for how they care for Customers. ⭐⭐⭐⭐⭐ #IndiaStewardCustomer

The employees all had acceptable attitudes and the store in general was very well organized. I also had two employees approached me offering assistance!

Today I purchased 2 Indoor ZZ Plants, Mexican Heather, Asiatic Jasmine, and Mexican Petura?. I am surrounded by those who love me. The aisles were labeled, selections were great. The person at checkout gets 5 stars. I dont know if it was. COVID measures or what, but the staff left me to wonder by myself 😱😢😵😣🤔

This location is convenient for me, close to work and on my route. Stopped by today for a few things. Was greated on my way in, had several associates along the way ask if I needed help. Was a good experience. Ill definitely be back.If only the current state of affairs didnt make things so scarce!

This location have everything that you need It for you project. Good store for contractors and pro.

Home Depot is always on point but this day.. I got some paver sand and the top of one of the containers was cracked. So had to get another one but they were out of stock of that colour so had to end up mixing colours. But the lady at the PRO counter was super helpful would have cancelled the whole order save for her

Home depot!! 😡👎 I order few tools last Friday!! And the lady work there!! She send my stuff the old address 🤦‍♂️They need a good training, the waiting line was 20 minutes because the employees they just talking and dont take care for the customers!! 😡👎

Recently purchased an appliance from the Home Depot and it was a very educational experience. The appliance was damaged upon delivery and I did not accept it. Informed the driver I would go back to the store in person to sort it out. Upon telling them about it at customer service they explained that they could not give an updated delivery date and may or may not be able to give me my money back immediately because they were waiting for the vendor to update their system which takes 24 hours. Bottom line is that Home Depot did not have any answers for me and could not help me the day of delivery. You as the consumer need to know these details because Home Depot does not have direct control over inventory, vendors, or their logistics. Take that into account when you are shopping.When I did call their appliance hotline they rescheduled delivery but did not offer to expedite or hotshot a new unit to me just explained that it was up to Frigidaire.My message to Home Depot is that we no longer are in an era that things take twenty four hours and when you make a mistake you should rectify it at your expense not make excuses and blame the vendor or your logistics operation meanwhile wasting your customers time.

My favorite HD location!! I have found pretty good deals on their Clearance section

The service representatives were knowledgeable and courteous. The warehouse was cleaned and neat. Everything I was looking for, was in stock. Great Service!!!

Quick trip for drawer pulls. Nice selection in stock. Cashier was pleasant

Picked up 6 items here based on an online order. Everything was in stock, but the clerk had to go retrieve one item that was being held in another department (lumber).

Im actually glad that this home Depot has a helpful staff. Bless from the Garden department is such a helpful person. Thanks!

The return person was very helpful and had me on my way quickly.

If Home Depot had only one store, they would have lost all my business. Having been a local customer at the same store since 2004, the last three encounters with store personnel at W Houston #0585 was very disappointing and beyond discourteous. Can you imagine, asking where a product is that you bought a month ago and having an Orange Apron telling you, on the way walking by, that It is where it has always been. Me either. And had it been there, I would have found it. Then there was Orange Apron Julie, whom I attempted to get to help to find the new location. Again, further rudeness, like I was in her way, and then, after no help finding what I needed, she comments to another Orange Apron in tow, Come on, we have work to do., to which I commented to their backs as they walked away, Isnt helping Home Depot customers work? and all I saw was their backs as they walked away. I walked away, found a substitute for what I needed and went to pay out. No, the manager needed to know about this. I went and requested the presence of the store manager, and Manny arrives after a delay. He may have been a supervisor, but he certainly was no manager. The conversation with him was fruitless and sealed my decision. His demeanor held no hint of listening or helping. I did walk away, and That Home Depot will not see any further of my business. Well, I can now understand why the Orange Aprons carry on the way they do, but that is no longer my worry. Too bad.

The Home Depot hwy 6 and Richmond is a joke. They have over 20 ppl walking around with orange shirts and when you ask questions about their merchandise that’s not in place they all say let me get an associate. That’s fine but when they page the associates 10 times and waiting for 30 minutes for a simple 100 amp breaker that’s ridiculous. I also work in customer service and Home Depot need to improve on how to manage there associates. I would give them a zero star but I have to choose a one star. Very disappointed.

Nice, clean store. Helpful employees. But the in stock selection of tools could be better

Great store customer always good so is my experience.

For the storm we went here to purchase most of things we needed like water, candles, batteries and toilet paper. All the staff was sweet, attentive and assertive!

Just bought an appliance that I needed from an unfriendly staff. There was no greeting of hello or good bye.I asked a young person at the customer service to speak with the manager. He said there isnt one.Recommending the management to retrain a few individuals for better customer service.

Close and convenient with staff that are there when you need them.

Here is were I allways the emplyees are ready to help specially manuella from hwy 6 exelent service

Great place to improve your house.

I always find what Im looking for and a few things I didnt know existed. Good prices. At a different location I even got some instructions from the person cutting wood I needed to build a coat rack.

Good store. Well laid out. Shelves in electrical department were a mess. There were a lot of empty boxes on the shelf.

Always find what Im looking for and the staff is great

Nice HD. Well stocked and neat. Have shopped here several times when in the area. Would return.

Okay so Im usually not one to write reviews and If I was this store would have a million bad ones from me because all the experiences Ive had have been bad BUT this time....I set up a curbside pickup and let me tell you it was a quick process, easy and BOB was the sweetest guy ever! Why couldnt he be the one to help me all the time! He should be running the place there. Give him a raise...thats all I gotta say.UPDATE 12/7/20 got a pickup order again and guess who it was, Bob. We need more of him in this world, hes the sweetest and I hope I continue to get him when I go. GIVE HIM A RAISE!

Friendly staff. Very helpful. Online order was ready as promised. Will return!

I meet my dad that left me at 7 and now there back together

I love shopping for plants and looking for home improvement projects.

Friendly, helpful associates. Smaller store than others

I bought warranty in a equipment for nothing. Dont buy warranty is a theft. Very dissapointed. Dont want to accept return or give me my money back. They are stealing me.

Fast, quick and easy checkout as well as separate return checkers. Buy batteries now while in stock. They have new items. Drive up check area. Rent or buy. Stroll to see what you may need to buy. Snack items, masks, handy drills, plants, etc.

I went shopping at Home Depot today and had some questions about one of the products. Usually it’s very hard to find anyone to ask questions but today was my lucky day. Tom the store manager assisted me. His customer service skills were impeccable. I too work in the service industry and Tom really was a 5 star performer. He rallied his team to assist me with my purchase, truck rental, and loading into the truck. Well done Tom and team!!!!

They would not have such long RETURN lines if they had a semblance of QUALITY CONTROL. They prefer to refund rather than do their job.

I have previously smack talked home depot in my lowes review but i went here today and nobody asked me if i need help so im pleased with my experience....THIS TIME....

Reliable source, but limited specialty products!

My boyfriend rented a van there. When he got into the van, the tire light was on. He was in a rush thinking probably it was just low tire pressure, and since he didnt know much about the van, he didnt do much. After arriving home, he got sometime to inspect the van and noticed a nail in one of the tires was the reason why the light was on. Of course he couldnt drive the van to pick up some stuff as he planned, and shouldnt be paying for repairing the nail. Since it was already past the store close time, he returned the van to the store hoping to get an exchange. However, the store told him it was the only van they have, and made him pay $120 for renting it over night. He argued with them, stating they should have done the inspection before providing the van. At least, even they were not able to find a replacement, the bottom line is that he shouldnt have been charged. Store manager was called and nothing was resolved.Never going to Home Depot again. Good thing we still have Lowes.

Good, well kept location. Curbside pickup is fantastic.

Manny the store manager is an excellent example of how customer service should be .He went over and beyond to help us with our exchange. It amazes me how there are still people out there like him caring about customer service as a number one priority !And to say the less he was ending his shift and on his way out still took that time to help us! Im so thankful and so were my parents who eventually made the previous purchase.With Warm regards, Lizet Silva

Great!.Things are easy to locate and Employees are always ready to help.

Beautiful Roses on home depot, affordable price.

We got lovely flowers here

Very good selection. Staff was helpful.

Very good prices, sometimes hard to find help, but other than that very good.

Organized and clean. There is always someone to help you if you need it. Friendly staff

This is probably the worst home depot Ive been to everI got here at 8:30 amI asked for help since their PVC is placed like on racks instead of standing up.It is now been 15 mins and also was asked if I needed anything but this is bad service...Mrs Diana which was more than kind was able to tell me that there was no 2 1/2 schedule 40 and also notice her hand was injured. I asked what it was and she said Carpal tunnel. I then asked if she would allow me to pray for her. My guess is that the holy spirit brought me here so that I could do Gods will and be able to lay my hands on her and be able to pray for her.Although i came here for one reason I left with understanding that the holy spirit led me here.

Home Depot is always great. I love the place. Parking was easy. The staff was quite helpful. I got what I needed. Self-checkout was actually fun.

Found everything I needed and then some! Friendly and helpful staff.

Home improvement paradise. Nuf said. 5*****

No long line waiting... Found what i needed at a good price.....

It has not been 6 month. they need help and was trying to get a pastime job.

They always have anything I need and the people that work there are so knowledgeable

Horrible customer service. No one cares to help you and on top of that employees complain about doing their job. Waited over half an hour just to get a carpet cut out.

Got to meet Chief neef and Mr.Clean there!!

Good experience. Not too many customers. Went straight to self check out.

What to expect..its Home Depot. If you need to find something, get ready to start looking. Tonight,the young man was less than helpful. No matter how staffed they are, there is never anyone to assist.

Rude rude rude ......Terrible customer service from all employees

Always have what you need when you need it.

Everyone is helpful if you can fix nd someone..From my get pain By the Non english speaking lady !!!! Did get a $300 refund For her Mess up. So free paint and $300 Norman Manager was helpful with refund . . And they keep her there!!!!!Why!!!!!!???!?!

Found parts for my off-road Toyota SR22.

Came to cut my new office blinds and Eduardo from the flooring and blinds the department was very helpful to get what I want thank you eduardo for helping me out.

Employees are always helpful.

Finding the very special piece you need. Sometimes you need a place you can invest your time in.

Jesus an Jerry from Lumber Department were true professionals, They have completely changed our opinion about Home Depot Customer Service !!!This will be our favorite location now!!!

Always has everything I need and the employees are super helpful

I wish I could give them negative 5 stars Ive been here three days in a row the first day I waited in the windows and glass department for 45 minutes for somebody to show I had to leave the next day I came same thing no help I waited over an hour everybody calls somebody over the phone nobody Thursday I came no help nobody I asked for help they said the glass and windows guy would be back in the department never came Im done I will go to Bellaire and the beltway home Depot for now on even though its way out of my way back here is home Depot is absolutely unorganized very messy and uncoordinated

Very friendly staff I was able to find everything I needed 😌

Always have a wonderful time while walking around the store.

Well stocked, knowledgeable staff, friendly cashiers. All of this and lots of secure parking.

Everytime I come here the employees are always helpful and understand what Im looking for. This place is ran well with great employees

Walked in found area in which I was searching, received great customer service in finding they exact product I was looking for.

Always found what I wanted

They didnt have what I needed in stock. Well, I think they didnt. The ladys phone was dead so she couldnt check her stock. It was easier for her to just tell me they didnt have it.

If youre okay with having to locate identify and find items on your own then this is the place where you however if you need help assistance with anything youre best off going to Lowes.

Helpful staff. Clean storea

Went here a specific item advertised as buy one thing get the other thing free..the item youre supposed to buy they are out of...but everything you get for free is piled up in the front of the store...

Easy in and out, got everything I needed

Great location and all my needs are meet usually without needing help.

The store had the flooring I wanted, but my contractor was not impressed with the paint department.The matched color was off, and the employees just said that to remix it would cost and if they tried to fix the paint mixed, that paint would just get darker and really not match.? Their screw up, our problem. Huh.

Ive had my ups and downs with home depot over the years but we were so glad to see Malcolm back because he is the best home depot associate ever! Also want to commend the gentlemen at the paint department who went completely above and beyond the call of duty to help us out with a 5 gallon bucket of oops paint to make it work for our needs. I regret not getting his name but I will make sure to get it and update the review. Thanks to both of you!!!

I went to Home Depot 05/26/2020, and first thought walking in was that I was overwhelmed so I asked the lady with the disinfectant at the front for directions and she was so rude and kept on flipping her phone, I asked two other associates for help and I got a brush off too, at this point I was exhausted but I was determined to get what I needed and thank God I came across the nice lumber man, who helped me get the appropriate board, cut it up nicely. I don’t know your name sir but I am very grateful to you and the lady who told me “have a nice day”.

Wait to long for be assist, when they show up no help

Great place and perfect service this is a place you must go...............this is a must for anyone in the area great service. I am serious stop here and enjoy the delight of a well stocked store that us easy to navigate.

Has the best selection of everything for the home

Very nice have a Lotta tools lotta wood Laura thing for the car for the house for the yard very good quality different prices nice worker nice cashiers very fast

Its not better than Lowes. Because they dont do discount online. You can only get discount in store. Plus, they Employee are rude and lazy.

Good costumer service...store was really clean.