We used Unique Collision to get our vehicle fixed after being rear ended. They not only did a great job on the car, but went above and beyond with their customer service. Ana greeted us with a smile and went out of her way to be kind to my son. The entire experience was so nice that we are still talking about it a week later. I would highly recommend Unique Collision.
My car looks brand new and they were on time which is a big win for me! Super professional and they even washed my car couldn’t be happier! Great service!!!
We have used Unique Collision several times and all of our experiences have been wonderful. Great service and an amazing staff. I would highly recommend Unique Collision to anyone looking for a quality body shop.
They did AMAZING on my car! I was hit in the back it was totally messed up and I just got it back today and it looks soooo good ! They were pretty quick with it as well! The date got pushed back a couple time and Ana ALWAYS communicated things with me! Her customer service is very very very good ! She was so sweet and cool! I would recommend this place to anybody !
THE BEST EXPERIENCE I’VE HAD! They were so helpful and kind! They did an AMAZING job fixing my car. I was rear ended and now you would never know. Not a scratch left behind on my car. Insurance did not want to pay for some of the repairs but they did it for me anyway and didn’t charge me. I was so surprised and grateful!My car was so shiny and clean and looked amazing when they were finished. The staff was so helpful and kind and did a great job calling and communicating with me about my car. I am truly grateful for their hard work and help. I would 💯 take my car to them again and would 💯 recommend! Truly a blessing to have sent my car to them.
After a traumatic hit and run incident where I was miraculously able to catch up with the person/vehicle that hit me to get their license plate info- I was disappointed to learn that the person who hit me did not have auto insurance, and I would be having to pay a good chunk out of pocket to fix the damage.. However, when I picked my vehicle up from Unique Collision after they repaired it, I was delighted to find that not only was the damage perfectly repaired, but they also took the time to wash it (pristine- no streaks!) and even clean the inside very nicely. Honestly my car looked better than when I bought it. Being able to pick my vehicle up sparkling and in such good condition made me feel significantly better about having to spend money on repairing the damage, because they definitely went above and beyond in getting it ready for me. Also, Ana the receptionist and two other employees I spoke to while I was in the office were all very kind and helpful. Other businesses should take note, this is how you run a business- going above and beyond the customers expectations, and every single employe making sure I was being taken care of and being polite and kind. You guys are great.
This is a very professional team from start to finish. Ms Ana and Ms Elda took care of me and Mr Carlo made my car looks as brand new. They made a wonderful repair for my car. It was an extraordinary job, I am very happy that I took my car to Unique Collission Body Shop. Highly Recommended!
Unique Collision has the best customer service I’ve ever experienced. Elda helped us touch up a chip on our new car hood and provided us all the information we needed for any future repairs. The facility is clean, organized and again the best customer service. Will definitely go return if we need future body work.
Very professional and quality work, Im happy my insurance is in network with this shop. I appreciated the timely communication and they did a great job on the repair, turnaround time was quick as well. I was very impressed overall.
They’re so AMAZING. I love to see women in the workplace and the environment is perfect. Elda took care of me and she was so kind, so knowledgeable. I’m so grateful for her. Thanks to them I get to make it home!
My experience was very good. The customer service, commutation, the quality work done fantastic.I get back car looking new, much cleanI would like to special thanks for Ms. Ana Carreno, she was very cooperative, friendly and professional. Her communication with customer very goodGrateful and thanks for all persons who did the mechanical work for my car.....good jobShahzad AkhtarToyota corolla, 2013
They finished early and did great work! Ana, Elda and the rest of her team are super friendly. They definitely made this experience less stressful. Highly recommend!
I got hit hard in an accident and they put my car back together, were super nice and helpful. Shout out to Ana, Cesar and the best person that went to great lengths and far above the line to help me was the Manager named Elda. I would definitely be bringing my car back here if I (god forbid) get into another accident and Elda is still working here! 5 stars well earned!!!
I HAD THE BEST EXPERIENCE AT THIS PLACE OF BUSINESS. ANA AND HER TEAM WERE A GREAT HELP AND A BLESSING! I HIGHLY RECOMMEND THIS LOCATION FOR ANY BODY WORK. THANKS TO MR. GARCIA FOR THE RECOMMENDATION.
Had to get my car fixed here after an accident in December 2020:1. Yes, they (eventually) got the job done so I’ll give them 2 stars.2. This was in the middle of COVID and NONE of the staff were wearing masks.3. My car was supposed to be ready by a particular date and I received NO communication from the business all day. When I called in the afternoon, they stated that it wouldn’t be ready until 5 pm. This made it apparent that they had not gotten to my car like they promised several days ago.3. I SPECIFICALLY pointed out an area that was supposed to be fixed in addition to the main part of my car that was affected. When I came to pick up my car, that part was not fixed. They asked me to wait about 30 more minutes for them to fix it. I ended up waiting over an hour, after the business was supposed to be closed.4. When my car was finally finished, it was after 6 pm and had already gotten dark (it was December) and started raining. Just my luck, I get into another car accident as soon as I pull out of the body shop. As my car is totaled in the middle of the highway and I’m waiting for the police post-whiplash, the employees kept telling me to move my car into the body shop. ??? First of all….why would I move my car when it’s TOTALED and I am supposed to stay put until the police come? Secondly, THIS ACCIDENT HAPPENED BECAUSE OF YOU. If this business had fixed my car appropriately and on-time like they were supposed to, I would have been home by 6 pm.5. Unfortunately the consequences of a serious accident doesn’t stop after the event. For the sake of other peoples lives, please - pay attention to the details and don’t waste people’s times waiting for something that was supposed to be completed before the customer arrives. Im lucky that I’m alive but over the past 6 months I’ve had to unwillingly buy a new car, deal with a personal injury lawsuit, and suffered ongoing PTSD from this accident. If this business had done the job right in the first place, the past few months would have been much MUCH less damaging to my life.
This place was fantastic! I was stressed about wrecking my truck and this place assured me it would be taken care of and it was! They did an excellent job fixing my truck. And Ana was the best!!
From the time I walked in to drop off my wifes Dodge Durango for body repair last week to picking it up this week the communication and customer service was pure excellence. Also my car was ready two days ahead of the completion date. Ms. Anna was great answering all the questions and concerns I had on the drop off day and Ms.Elda the shop manager is so so so nice and sweet she takes customer satisfaction seriously. I am thankful my insurance company preferred this location definitely will be doing future business with them if needed. Thanks Unique!
I was assisted by Ana, I delivered my car on Tuesday 04/06 and was ready to get picked up by 04/08. The damages were on the front bumper and it was as if nothing happen to it. Thank you so much for cleaning my cars interior and exterior! It is much appreciated.
Elda was very helpful she took her time to let me know should be done in the car as my chrome on the front door was pulling out. Thanks for the assistance, I highly recommend them.
MRS. ELDER & MRS.ANNA HAS EXCELLENT CUSTOMER SERVICE, TREATED ME VERY GOOD THROUGHOUT MY WHOLE PROCESS AFTER MY CAR WAS WRECKED, I HIGHLY RECOMMEND THIS PARTICULAR COMPANY FOR ANYBODY THATS BEEN IM A WRECK THESE PROPLE HAVE EXCELLENT CUSTOMER & ARE VERY PROFESSIONAL! THANK U MRS.ANNA & MRS ELDER!
Elda is the manager and she was so helpful! She was able to order a part for my vehicle and have it ready to be installed within the same day. As well, they have very reasonable prices!
Thanks to Cesar and the Unique Collision team my car was fixed in no time, always providing me a great costumer service. 100% recommended if you are thinking about taking your vehicle to get fix. Car looks like new. 🔥💯
Beautiful work. Friendly environment. Thanks guys.
Thanks for the help!Unfortunately I was there because of a claims but nevertheless! I was acknowledged and greeted as soon as I walked thru the door even while both staff members were busy, I really appreciated that then!If presentation is key was a person Ana you nailed it thanks so much for your concern your information and your genuine concerns because of the service both the front office had I will be back and plan on makin this my home shop!!!!Unique collision paint and body hwy 6 I recommend it and you will leave with a smileThanks again!
I have nothing but good things to say about this place. Customer service was excellent!!!! Well above and beyond. Repairs were better than I expected!!! Car looks as good as new!!! If you are going elsewhere you need to ask yourself why!!!!! They even cleaned the car inside the rims and all!!!! Second time in 6 months they have repaired my car and I only trust this place with my M3!!!
Professional, clean, caring people. Recently realized I went there years back for some service on my car. This time I wont be bringing it home, but they were very kind in walking me through the process and allowing me to take my time. I would definitely recommend them and see why they are a preferred company w/ my insurance carrier. Customer service is a skill and theyve got it! 😉 Thanks for everything from Ana to Ceasar... Keep up the great work!!! 👍🏾
I wanted to fix some trim details about my front bumper of 2020 VW GTI. Elda, the manager, was so helpful. She looked for one of her crew member to help me. Everything was addressed with an excellent service. Thank you
Excellent customer service! The repairs were completed earlier than expected. Unique Collision on Hwy 6 Houston, bought my Jeep back to showroom condition, after the accident.
I just had my car painted and front mirror replaced by unique collision. Thank you Anna and the team for taking good care of us. We are extreme happy and satisfied with the result. I highly recommend unique collision to anyone. They are very professional and place is very clean.
I went to their workshop. I made an appointment to see a specialist at their workshop next Monday. WHen I went back in on Monday I had to wait a long time for someone to talk to me because one of their people were engrossed in an email and did not notice me in their reception, and the other person seemed to be serving a customer but most of the conversation centered around who she was dating and how to cook good wings for Superbowl, so progress was very very slow. I went home, thought about the service so far, and realised I felt more confident going to another repairer, so I phoned them back to let them know I would not be dealing with them any further. When I called, it went to voice mail, and then the voice mail was full, so it hung up. They seemed like very nice people, just a bit hopeless really.
Everyone single person who works here is good except for painter, Juan Lara. He is a liar and a thief. Watch your personal items, he will steal them from your car.
All I can say is wow. My car broke down about a half mile away from this place. I managed to crawl it to them. Even though they are for collision stuff, paint and body and all that, two different high level workers there stopped what they were doing and helped me diagnose my situation. They added oil FOR NO CHARGE and coolant FOR NO CHARGE into my vehicle so that I could get it to my personal mechanic in Katy. If I could give 10 stars, I would. Just wow.
Great customer service! They really take care of you and your car! I was so pleased with all the employees. Everything was awesome! Thank you so much. You guys are greatly appreciated!
Work done on time, with excellent quality, and friendly staff. Thank you!
Overall nice people, good work, accommodating, Elda was super helpful.
The best ive ever seen very quick when it comes to there customers vehicles
My car got rear ended while I was in traffic but luckily insurance covered the whole cost! I was given a list of places I could go to. After looking over the list twice I picked Unique Collision because of their stellar reviews! They definitely lived up to them all and more! Everyone that works there is extremely friendly and makes sure all needs are met! They will even fight for you when your insurance company wants to fix your car the easiest and quickest way possible!
Awesome repair work, admin is on point and friendly as well as detail oriented.
I was sent there by Progressive insurance after my car was hit. Customer service was excellent. They were very informative about my claim and communicated with me from start to finish. My car was repaired very well and I could not tell that it had even been damaged. When I came to pick up my vehicle, they had washed and detailed it, had it sitting in a small garage where could take my time making sure everything was to my satisfaction. If I ever need any type of paint and body work, Im taking my vehicles to these guys. They are awesome. - J M
From the first phone call, the welcome, explanation of the process, efficient professionalism, the service and quality of work is first class. I did not have to worry about taking care of my rental when I picked up my vehicle, and my car was not only repaired, but inside out, looked brand new! Thank you Unique for all you do!
Good attention
I dont even know how to start as Unique Collision treated me with amazing customer service right from the beginning!! Ana kept me in touch the whole way through and let me know everything that was being done to my car. Everyone welcomes you as you walk in and get you in and out and smoothly and quickly as possible. I definitely would recommend this place if you need any work done. I will be back but hoping I wont as great of an experience nothing beats being in your own car!! Thank you Unique Collision!!!
Very professional and quick turn around time. Cleaned and filled up my gas tank upon pick up.
Excellent! Very good work and exceptional service 👏 👍
Unique Collision did fast great work. The price was awesome so was the customer service!!
One the most professional establishments Ive dealt with in a long time. I was involved in a Hit & Run and everyone at Unique really took care of me. Anas energy and customer service really stood out. She was in constant contact with me during the repair process and even made me aware of some issues with my car I didnt even know were there........I cant thank her and the rest of team enough!
Great service ! Nice people 100% recommended
They left my car looking brand new . They are very professional and have great customer service . They finished my car on time, they gave me an estimated time to finish the car and it was done by the time they told me it would be . And they took care of my rental car . I would definitely recommend this place and if I needed anything again I would come here again .
They did a great job repairing my car. They repaired it in the time they estimated. The paint matches perfectly. And they did a thorough complementary cleaning. Ana was my service rep and she is excellent. They have a relationship with a nearby Enterprise office which makes it easy to get a rental car if you need one.
This place was recommended to me my a family member. I now know why! They do excellent work and have great customer service. They replaced my bumper in two days even though they were very busy and backed up due to the flooding from the previous week. They really worked with me and I cant be more pleased!
The best place to get your collision work at the Manager Marroquine very professional and will make sure work get done right they did a great job thank you so much
Best body shop
I bought a new truck and two days later my basketball hoop fell on it during a storm. I was reccomend this place by a mutual client. They were very professional and upfront about everything. Ana, especially was great. She was straight forward about what needed to be done, what I was paying for and when the job would be finished. I spoke to other shops and got other estimates however I didnt feel that they had the same level of integrity or honesty nor did I feel the quality of their work was up to par. The other shops were giving a range on their estimates whereas Ana provided a firm, no haggle price. And to top everything off, the job was completed two days in advance and upon inspection it looked like nothing had ever happened to my truck. Thank you Ana and Unique Collision.-Ahmad
I have gone to Maaco and other locations in the past but they didn’t compare at all. Unique was the best shop I’ve been to so far and I receive excellent service. They left my car looking brand new and I am really happy with their work.Definitely coming back here!
Amazing service and great work. They replaced my bumper and tail light and it looks good as new. Ana and Edna are very kind and helpful and tell you everything you need to know. I highly recommend this place.
They completed recent repairs to my vehicle after a wreck. Amazing work, friendly staff, and timely turn around. GREAT service hands down.
I took my car here after I had an accident, and they worked on my car so fast. It was out and ready for pick up in the estimated time they had told me. My car looked a little better than it did before and I was very satisfied with the customer service. The staff made me feel comfortable and taken care of. They sure did fix my little baby up and I am so happy I chose to take my car to this shop to have my work done. Definitely recommend!
Car came out decent and faster than originally quoted, But there is no parking for customers so all the cars are just jam packed on to this lot. I sent my boyfriend to pick up my vehicle and the next morning I discovered a lot of new scratches in a Dent on my passenger side door, it looks like my car was hit by other vehicle doors. I am known to park in the back of lots in far away from other vehicles to prevent This kind of damage to my vehicle. But since their lot is so full of vehicles that are going to be worked on I honestly would in doubt another customer or an employee used a vehicle next to mine in hit my car. The wash came out really good but I doubt anyone actually vacuumed inside the vehicle like I was told they would, was still dirty.
Excellent experience! Everyone there was very nice and professional, especially Anna. She made the whole process feel streamlined and easy. I was shocked how fast I got my car back! I took it in on a Friday and it was ready the following Tuesday. Will definitely be back if needed!
Found out about Unique Collision after asking my insurance claim estimator for suggestions after Westside Lexus informed me that it would take 4-5 weeks for my car to be repaired. I felt this was too long! Went to Unique Collision and spoke with Mr. Tony who was very personable and then later with Ana. He let me know they could get it done in 1 & 1/2 - 2 weeks. Fast forward. Picked up my repaired car yesterday (2 weeks and 1 day after dropping it off) which was fine being that supplemental repairs were required that werent on the initial claim. My car looks great! On top of the repairs they also gave it a detailed cleaning! We are very pleased with the service we received. Although I hope we dont need their services anytime soon! At least we will have this good experience for future reference.
They picked my car up from my house, and had me back on the road in record time, a day early! New rims, tires, alignment. Car drove as good as new! Thanks Unique! If I ever need more work done, I’m coming to you guys!
The customer service and follow up from Ana was phenomenal. She is so sincere and truly wants the customer to be happy!! You dont find that very often!! That meant a lot to me, so much so that I have used them again. The entire location was great with keeping me informed and also helping me with my rental.
Took 2011 F150 to Unique under Progressive as one of their in network shops. Ana was super helpful and knowledgeable. Repair was fast and looks like new! there was an area of paint damage Progressive would not cover and Unique took care of it anyway. Will visit again insurance or not!
Best experience I ever had at a auto repair shop. The experience exceeded my expectations the repair was quick the work was done ahead of schedule and it was affordable. If you ever need any collision repair work done to you vehicle I highly recommend Unique Collision Hwy 6 location. Big thanks to the whole entire staff!
I am completely blown away with how awesome these people are! Incredible job done on the car as well as all star customer service. I totally felt like I was heard and was in good hands the whole process. Can’t say enough good things.
Excellent friendly customer service, really willing to help people not rip you off. Took a car their that I had got into a crash with and to my surprise the tow truck company I dealt with, & the car rental company all told me I would be happy with them and I really was. Anna had a smile on her face the whole time she was dealing with customers and she will work with her customers so I will be back.
Just picked up my truck this morning! It looks wonderful! Thank you so much to the whole staff especially Mauricio who was very professional and kept me abreast throughout the whole process! Thanks, Unique Collision, Highway 6!
Friendly, knowledgeable attendants, decent prices, fast service. Good, fair business.
Anna and Robert were great with my car! They went the extra mile for me and the repair time was really quick. They stayed in contact the entire time. I would definitely recommend this shop to anyone.
They were so friendly and did a great job repairing my car. The process was seamless and I got my car back as good as new. Ana was so nice to me and always treated every customer with such great service!
My experience here was wonderful! The staff was very friendly and professional. They are quick! My car was fixed in no time, the paint was an exact match to the rest of the car. I was blown away by the work they offer. I recommend anyone who needs body work done to come here FIRST.
This owner is a man of integrity. My car had to be returned twice but Mr. Juan figured out it needed a new bumper and provided one at his own cost (the insurance claim had been closed). The epoxy he had used previously did not work on our car bumper, hence the replacement. Not many people would provide that level of service. I am happy I was referred to Unique Collision Paint & Body!Rick Mason and Linda Blair
The owner of this shop is a such a great, honest business man. He always gives a fair price, quality work and service. He went above and beyond the call of duty and even drove me home when I needed a ride after a failed Uber driver could not find the shop.
Great service. They offered to wave my deductions to help cover my rental car since my insurance doesnt have that policy. Thanks
Great service. The people are super nice and the work they did on my car looks like its brand new!
Had a great experience! The staff is very knowledgeable. Cesar was very helpful. Highly recommend this place
Great customer service, they did an awesome job on my car after being involved in an accident. My car was ready sooner than what i expected. They go above and beyond for their customers.
They did a wonderful job on repairing my car. You cant even tell it was ever wrecked.
My insurance company sent me here for repairs after and accident. I was so happy with the way my car looked like new again.It was later that I realized I could hear and feel wind from my back door, and dirt/pollen/debris where making there way in between the door and interior quite a bit. I returned to UC and explained. After taking my car for a test drive, they said they couldnt hear/feel anything. They said they would readjust the door.Afterward, my door was unevenly hung. It shook when opened, and would push upward to close, as if it were hanging low.I returned and they fixed this problem. I still hear and feel wind, and have a dirt/debris problem. The manager had told me to come back if it persisted, but Ive chosen not to.
Very quick & reliable, Elda help me a lot & was very helpful w/ the insurance I had to deal w/ . Smooth process, car looks like new . Yay .
Great job looked just like it was before the accident, awesome communication. They paid attention to detail and was done even sooner than estimated. will tell everyone about this place and send all my work there.
Amazing customer service! They go above and beyond to make sure their customers are satisfied, no questions asked! I wouldnt go anywhere else!
Best shop you can go to, very friendly and professional. Ana is awesome if you need anything this is the best shop to go to
Great job on repair and painted exact match
Went to unique to get my car fixed thru progressive, Ana was one of the nicest people that were there and helped me thru everything. The repairs are amazing and looked exactly how my car was brand new. im super impressed with it and very very happy. Thank you!
Quick service and friendly!
Friendly and they know what they doing
My car was ready ahead of schedule and everything looked great. I would come back here if I ever needed collision work again.
Friendly service !
Excellent service nice people who are always on the top of everything to fill your expectations
Great job anna
The owner is professional and do Great work.
Professional, courteous, great neighborhood service with high quality work!
PHYSICALLY AGGRESSIVE AND UNFRIENDLY!This shop was very unprofessional and I felt that the shop manager was going to physically attack me because I asked why there were muddy footprints left on the dash of my car.This all after 4 trips to get it picked up and not being right.** I would NOT recommend this shop to anyone. **
Great work and great people
Excellent
Very honest and does great work
Excellent work.
Fabulous service, professional care.
Amazing overall experience.