I purchased 2 sofas in August. Upon delivery, one of the delivery guys slit the sofa with a box cutter as he was removing the plastic wrap. My husband and I had not moved back into our home due to the freeze back in February. My husband was only there for the delivery of the sofas and didn’t notice it at the time. Well when we moved back into our home in September, we noticed it. After myself and Exclusive reviewed photos from the delivery guy, they still refused own up to their mistake. It was evident right in the photo. They offered to repair it not replace it. This was brand new furniture and it should have been replaced because we purchased new furniture. Additionally, the Webster store personnel told me to speak with Myra from corporate headquarters. Well she wasn’t ever available. Exclusive took advantage of us and I will never purchase from them again. Inspect your furniture thoroughly before the delivery guys leave your home.

Great customer service! Gerald was very helpful and offered suggestions for quality furniture for the low. I will be revisiting this location real soon.

Beautiful pieces of furniture, kind and professional salespeople, but so sad this store chain doesn’t have a friendly refund policy for not saying they don’t offer one, nor even give store credit. Buying furniture sometimes is tricky, you don’t know for sure if it will fit your home until you have it there! Bad for costumers especially when the piece is over $1,300

Marvin was very helpful I was able to purchase a bed with frame. Will be returning. Thanks Marvin!!

Michelle was fantastic, sweet, pleasant and professional. Glad to have worked with her.

Directions were wrong.The location was closed down

I give them 1star because there is not zero star option. This guys are not serious about their business. I bought a mattress (10 yrs warranty) and it lost support before year one. Went to store to make a claim and I after tons of excuses about the guy on charge to call me back its been more than 2 months. Manager is always too busy resting in a comfortable couch and watching tv to talk to customers. AVOID THIS STORE!!! No worth.

Love there customer service flavio was very good I recommend going to him

I usually go to Conn’s for my electronics, I’ve been debating getting furniture from them. Today I had a little extra time so I decided to stop in and do price comparison. Sherman Young was the salesman who assisted me, no pressure just helpful suggestions. I went from just doing price comparisons to getting a living room set and a few more things. Thank you Exclusive Furniture!!!!

Loved this place great service found what I went to look for and I got helped by a handsome gentleman Marvin he help me found a bed for my son for a good price. And really good service thank you

My husband and I recently went to Exclusive Furniture on Hwy 6. Customer service was exceptional! We came in knowing exactly what we wanted and got just that! Our sales associate (the manager), Walter Dalton, went over and beyond to make sure that we got everything we wanted, at decent prices, and the process was quick and smooth even though it was an extremely busy day and they were under staffed. We’ve shopped at Exclusive Furniture multiple times and we always have a wonderful experience, but our experience this time, was nothing short of amazing!My husband and I ordered multiple items and needed them ASAP. A few of our items were not on the first order that we received and I began to panick. Walter reassured me that he would do whatever it takes to get the job done, and he did just that! He went out of his way on the other side of town (mind you, it was a Saturday morning with traffic) and made sure that we received our missing items and for that, we are grateful! His customer service really won us over!We really appreciate Walter’s hospitality and knowledge about Exclusive Furniture’s products and will definitely continue to shop at the Hwy 6 location because of him!Thank you Walter!Mr. & Mrs. Johnson

High Five to Sherman! He is a great sales rep. He provided prompt, courteous and professional service and has a great sense of humor We were extremely pleased with his service - Steve T

Met Iran while gassing up. I noticed his shirt and asked where the nearest store was located. He gave me his card and said to stop on by and see him.The next day (Sunday) my wife and I went to shop for furniture. We lost everything in the Harvey flood so the task is daunting and expensive. Iran was busy with employees when we entered, but Julius assisted us. He was very patient and explained different sales and styles. He showed us furniture not on the show room floor by using the computer. Iran noticed us and remembered me from the day before. He help with prices and made us feel like family. We bought two bedroom sets with mattresses, sofa and love seat.Thanks for making us feel like family. I will recommend Exclusive Furniture to my family and friends.

I highly recommend this store. As soon as we walked in we were greeted and offered assistance, even drinks and snacks! Salesman, John, Assistant Mgr., Walter, and General Mgr., Greg Perez were very helpful and answered all my questions, which made my shopping experience by far the best!! I will definitely go back to this store when Im in the market for more furniture. Thank you guys!!

Bobby helped me out with my furniture needs. Showed me everything I wanted to look for and was able get me prices and delivery options very fast. My whole experience was fast and professional. Very satisfied with Bobbys help. Highly recommend this place.

Joey was very helpful and thorough for my needs. I purchased a nice size chocolate sectional and he assist with making sure it was perfectly fit for my living area. He took the time to look at the estimated dimensions of my apartment and successfully met my needs with no money down and small monthly payments.

The warehouse is extremely unprofessional. Exclusive furniture Hwy 6 location and the warehouse need to be in better communication as well as letting the customer know exactly who needs to be there for pickup and what exactly they need to bring for retrieval of your paid for merchandise!

Marvin was very nice and helpful. He took care of everything before hand. Came in the store and just had to sign and make my payment and be on my way. Affordable furniture. I recommend them.

I wouldn’t but ANY furniture from here. I purchased a sectional that was over 1500 and I paid full price NO PAYMENTS. They are some Cons here ! The couch broke 2 weeks later, the seems come out, it’s poor quality, the pillows cotton is coming out!!! I called and reported all they did was send a technician out who didn’t fix it.

Mr. Charles was the Best Salesperson. Before I could walk into the store, I felt a warm welcome. Mr. Charles greeted me with enthusiasm. I would recommend this store to all of my friends.Thank you for everything.

My first time rating. I do so because I was really impressed about the honest staff that attended to me . I guess the black guy that attend to me last should be the manager. He wasn’t my salesman although my salesman did well also.Although the bedroom sets I bought was not marked down but I was told that it’s been marked down. I’ve been watching the same bedroom set since last year . But the price remains the same. Am happy doh

I received my leather 2 piece set on Sat May 23rd as scheduled. The driver had a helper . The driver was in a Exclusive shirt with a mask. The helper was not. I asked the helper to retrieve his mask before assisting his friend inside my condo. He went to the truck,but returned with no mask. I went to my car, gave him a new one.Im an essential worker. I had extra . He snatched it from my hand.He gave me the meanest look.The other worker called for assistance. 2 men showed up 45 mins later to assist with mask on. Protect your homes. Its everyones choice to wear a mask.In my home,its my choice.

My husband and I were welcomed from the very second we walked in by Mr. Chris who helped us get an awesome deal on the couch we wanted as well as he was very informative, helpful and he was hilarious. I will recommend my friends to come here to get their furniture and I will definitely be back when we are ready for more furniture. My husband and I were waiting to get everything approved and he loves soccer so we also want to thank Mr. Greg for being so courteous in turning the soccer game on for us to enjoy. All in all it was a very pleasant experience all smiles here. 😁😁😁

Josh Willis gave great customer service. He was very nice an formative. He greeted me at the door and soon after that helped me with everything. He did his best to meet my standards on what I wanted. I would recommended this store to anybody. Great prices and great furniture.

I had an amazing experience at the Highway 6 location of Exclusive Furniture. Greg helped me through all the steps of the process and worked quickly and was very patient. The delivery men were amazing as well. My couch wouldnt fit through the front doors so they brought it in over the second floor balcony. Talk about hard work! Overall, I would recommend Exclusive Furniture to everyone!

Furniture shopping is always very difficult for me but my experience at exclusive was so stress free. The staff Christopher (AKA Christopher Columbus) helped me find exactly what I was looking for and he was so knowledgeable about the different products and their functionality. He gave me different options and I was able to make a smart choice.Thank you Chris.

Sherman was amazing. We found everything we needed for our new apartment. Thanks Sherman at West Oaks.Alba made sure that all of financial needs were met. We got approved immediately for more than we expected. Amazing finance department.

This was my first time walking into one of Exclusive Furniture stores. I came into the Highway 6 and Westheimer location and I was immediately greeted by Brandon, a salesman. He was extremely helpful and new what to show me in order to get my furniture needs taken care of without a lot if hassle. Over all excellent experience. Will definitely be back!

Really awesome customer service. The Manager Greg was extremely helpful. Going to continue to always do business with them. Highly recommend Exclusive to anyone looking for good quality furniture

Everyone was attentive and helpful polite and caring .Miss Will was very patient with me while I checking and changing my mind all the way to the final sale. Greg made sure I was aware of the sale prices and warranties. Rochelle make sure I understood the financing aspects. I have shopped there before, appreciated the discount prices, the sale prices and product today .Im sure Ill continue doing business with them as long as they continue having the great customer service I experienced today .THANK you all.😁

Wonderful service, without harassing you. They were very patient while I looked around and found exactly what I wanted Greg was wonderful at answering all my questions. Im buying more furniture next month and this is the only place I will go. If you want to great deal with good service go to exclusive furniture. Go now!!

By far, the best furniture store in Houston. Customer service was excellent. Terry was very attentive, he helped us choose our king size mattress and a bunk bed, for a very good price! We highly advise you visit the West-Oaks store.

Everything and everyone was amazing from the time we walked in the door. Our sales rep Chris took great care of us as well as the manager Nasir. Lets not forget about the girls in the finance department quick and straight to business! Well definitely be back!

Great customer service at exclusive furniture at west oaks! Brandon and Marvin were amazing salesmen very attentive and treated us like family! We got everything we needed! Thank you exclusive furniture!

Alfonso was amazing! He was very helpful, he made sure I left with the living room set that Ive had my eyes on! He even showed me some wonderful pillows that Ill definitely be coming back for! I love this store!

I had a very pleasant experience here from start to finish. The mgr Nasir was very accommodating as well as the sales rep Brandon whom helped me all the way through. They both were very informative and explained everything thoroughly from merchandise all the way down to warranty on the merchandise.

Alfonso is a great salesman! Couldn’t find exactly what I was looking for in-Store but he took his time and went over the catalogs (page by page)with me. Great service

This was an awesome experience. I was able to make a decision without all the extra talking most sales people do. Miguel was good at making sure I got what I wanted without the extra hassle. I will definitely come back again and send others as well. The entire sales crew is attentive and help when needed.

What service. I showed up last minute as I had guests coming in from out of town. Wanted to provide them with an extra bed and they went the extra mile and gave me such good service. I was extremely pleased with the service with the price and the courtesy of calling me back. Within one day literally within hours I had the bed at my house. How about that service! Thank you.. I will be back as it was my 1st time there and I was not disappointed in the least.

My first experience was so good! Love the staff, first time financing on my own and the process was quick and reasonable monthly payments! My salesperson Chris was very helpful and answered all of our questions step by step! I would recommend this place to anyone! Thank you Exclusive Furniture

Miguel was my sales person and he was very attentive, friendly and helped me with all my needs. I went in just browsing and left with furniture and not mention the great deals and promotions they have. Ill definitely be back for more furniture needs... great service overall!!!

Have been to many store but this store is top of the line. Great store. Mark was the best representative I came across. Will definitely recommend that guy. 5 star for his service.

What a great service we had at the Exclusive furniture located at Almeda Genoa location!!Thank you so much Miss Patti and Raquel

Excellent customer service from the moment I walked in to the moment I left. I found the perfect sofa set for my family room with the help of friendly and attentive staff. I’m a satisfied customer!

West Oaks location is great! They very helpful and knowledgeable of their products.... I furnished my whole house for a very good price! I just got through furnishing my daughters first apartment too also for a great price! I will continue to use this store to furnish anything that I need furnished! Thank you for being so hospitable! 😊

Very professional and patient business. The guy who helped me was very nice and fun. They made my first time going funiture shopping fun and I highly recommend these guys.

Had the pleasure of being assisted by Sherman. Big personality and listened to my needs. Found exactly what I was looking for after spending hours in rooms to go. Quick turnaround on delivery and reasonable prices for good quality products. This is my 2nd purchase and will not be my last.

When I first walked in I was prejudged by one of the salesman named Christopher kidding stating he goes by Christopher Columbus. He was no help to me was so ever but the rest of the staff was wonderful. Definitely making my moving process and finding what I needed a pleasure. Many laughs, kinda jokes, and all questions were asked by my final salesman Greg.

Great customer service.Alfonso was very informative, honest and also very patient while I chilled on the bed and discussed which mattress to buy.Overall great customer service, and really good prices.

We had a great time shopping at Exclusive Furniture because our sales person was a pleasure to work with. Mark Knudsen was our sales person and he did everything to make sure that we were happy with our purchase, consisting of a seven-piece sectional, the carpet in front of the sectional display and the decorative pillows on the displayed sectional. I will be asking for Mark to assist us the next time we go to Exclusive Furniture at the West Oaks location. Thanks again Mark for all your time and assistance with our purchase.

I had a great experience here! Very quick I walked in and got greeted and approved quickly! The sales rep Josh Willis did a great job was very attentive and nice! Will definitely recommend to anyone looking for great furniture for a low price with quick approval!

Love this place! This is the second time that I purchased something from them. Now I must say, I entered the store a few weeks ago and there was a guy that was sell driven. This time I went back and Miguel was there and he was awesome! He actually sold us our previous set of couches which we still have. If he doesnt know something, hell find it out! Love that about him and the store. Great job Exclusive Furniture!

One star is one too many!Judge for yourself...-Paid cash for my purchase. When I asked for my change, they told me they dont make change. And this is their normal practice and all their customers are ok with it. Sales rep tells me that they can adjust the invoice to show what I actually paid. Really?!?!?! Why dont you just give change back to customers the way you are supposed to?!?!?!-I paid extra to guarantee delivery. They delivered the wrong item and couldnt redeliver the correct set the same day.-Sales rep, CHRIS, did NOT assist!! Kept saying that hed call back but never did.-I requested a refund of the extra delivery fee - the girl I spoke with, who was the one who assisted with getting the correct item delivered, advised it was approved.-45 days later, still not refund. Went to the store to find out why still no refund and no response to my inquiries. CHRIS said that girl had no authority to authorize a refund and said he tried to contact me but didnt have my number?!?!?!? How do you not have my number when its on the sales invoice you prepared?!?!?!?!? And said he tried to contact me because he needed to confirm that I wanted the refund. Really?!?!?!?!? You need to confirm that your customers want a refund of money that is rightfully theirs???-Purchase made 11/28/17 in CASH. Refund of extra delivery fee finally paid on 2/8/18!!! 73 days later!!They lost a customer.

I loved my furniture shopping experience. I thought I’d have issues or feel pressured into something and none of that happened. Also did compare prices with other places and these are seriously the best prices. The customer service is wonderful. They even were able to get my delivery day for the next day. I bought my first living room and dining set here can’t wait for it. Will definitely post photos once they deliver. Please come and ask for Colombus he’s a great salesman.

My husband an I went there today to get beds for our grandsons,The manager (Azire ? ) an sales rep ( sorry I forgot his name) were wonderful,, They went all out to make us feel at home an answered all our questions, an even helped us with the right size beds for the boys.I will shop there for furniture in the near months to come..Wonderful store, wonderful staff, super friendly..I rate them.. A+++++... thank you again Exclusive Furniture for a wonderful shopping experience !

Omg it was such an awesome experience! Alfonso was amazing and a very patient salesman! He focused specifically on OUR needs!!! They treated us like family :-) Rochelle took care of our numbers with accuracy and speed, and she was super nice!!! We WILL be going back to them again!!!

Sherman guided us on finding our perfect furniture for our new home. They went above and beyond staying after hours to make sure we were happy with everything!!! Thank you Sherman and the exclusive furniture team for everything you did for us!

Alfonso at west oaks was exceptional. Excellent customer service. I was impressed with how knowledgeable he was and he was very patient with me. I am very happy with my purchase and will be returning for future purchases.

Brandon at West Oaks was fantastic. We found what we were looking for and his salesmanship was superb. You will not be disappointed here.

I worked with Julius. He was very personable and had great customer service. I told him I didnt have a lot of time so he made sure everything went quickly but kept us laughing when we did wait. I would definitely do business here again.

Mark was a great help and offered many affordable suggestions that worked with my new transition to moving! The managers and other staff were really kind and I am glad that Mark was able to help me with the decision to choose them for my furniture needs for my new apartment! Thanks so much guys!!

Wonderful! I went to Exclusive Furniture on Highway 6 and Westheimer after being disappointed by Rooms To Go and they took really good care of me. Greg and Henry were amazing!! They were patient with me and ensured that I got the best deal possible. A day later, my furniture was delivered! Im so glad I went to Exclusive Furniture!

I felt welcomed when I entered the store. The store has good priced furniture. It was clean and the staff friendly. Greg was the guy who assisted me and my boyfriend. Greg demonstrated excellent customer service. He was very helpful to us in making sure we were happy in our decision of purchasing furniture and with the price. Thank you Greg!!! I recommend people to ask for you when shopping there.

Exclusive Furniture on HWY 6 was great! The experience was different from any other furniture store I had been to. They were attentive to my needs from the moment I walked in, but not like sharks lol. I had my mind set on an entertainment center, but couldnt figure out a coffee table. Julius, repeatedly moved the coffee tables from all over the store to see which one went best and allowed me the space I needed to make a decision. He was patient throughout the process and provided all the information I needed. I bought my entertainment center and coffee table set. Will definitely be back again!

My daughter bought a package deal today from Julius and he was great. He was very knowledgeable about the furniture . We had fun shopping with him. Thanks Julius . We also enjoyed Chris, he is so pleasant always smiling. Even if his not helping you. Thanks Chris.

Our sales rep Josh was great from the time we entered exclusive furniture through our tour as we browsed. All sales associates were friendly and happy even the manager came over and introduced himself and advised us they he was having a great day and he was here to help anyway he can. He even advised us of the Sunday special! Awesome location!

Excellent customer service, people are friendly and warm. Help u get what u want by pushing harder for sales to be made. I am satisfied with the store coming to get more soon. Thanks.

This store is tops. I was greeted upon entering and welcomed. The salesperson listened to my requests and fulfilled them promptly. I was a satisfied customer ‼️

Awesome experience!! Salesman asked us if we needed help. We told him what we needed and how much we were wanting to spend and he made it happen!! I would definitely recommend my friends and family to Josh.

Good customer service, on-time delivery but my living room set is ripped by the seams on both arm pieces. they swapped out the sofa once and it ripped again in the exact same spot. been trying to get them to replace both pieces to no avail. btw the furniture is not even a year old

I would definitely recommend this Exclusive Furniture to others! I am very big on customer service and Julius went above and beyond, he was patient and even took the time out to move pieces from across the store to other areas so I could actually see what it looked like together. He and Eugene were there to help every step of the way and even with my millions of questions they provided amazing service. I waited to do my review until after my delivery just to make sure everything was smooth sailing, my delivery was right on time and I received a courtesy call a few minutes before they came.

Very nice service. Brandon from the West Oaks location was very helpful and friendly. Overall Excellent Service.

I purchased a new bed for my son’s room today. The sales rep Greg was very personal and made sure we were fully satisfied with the price. The delivery was longer than I expected but customer service was great. Would buy again from this location.

Daniel and tina hanks loved our new furniture. It was great quality with affordable prices. The sales agent and the delivery guys were awesome in getting us what we needed in a timely fashion. The delivery guys were done in one hour after putting two rooms together.

Thank you so much Chris for helping me. I had a great in store experience. I will be sending people your way soon. Exclusive Furniture is the Best.

Today was a great day for me at Exclusive Furniture! I was professionally greeted by all the staff I encountered and was personally assisted by Julius Janes. He patiently waited as I shopped the sales floor and answered the many questions I had. He even stayed late to ensure my paperwork was complete. Overall, I was extremely happy with my final bedroom set purchase and am excited for my upcoming home delivery!

We were greeted at the door. Saleman was nice. We had done our homework so we knew what we wanted to see. Alfonso showed us around. We bought our table that day.

Alfonzo was very good with us. Treat us with respect and help us a lot finding the best option for our needs. Appreciate doing business with him

Marvin at West Oaks location was very helpful and patient going through furniture selections and making sure that I was happy and completely satisfied with the merchandise that I purchased. They had great customer service and I would be happy to shop with them again.

I rate this store a five star... The manager and staff are very professional and knows their merchandise... The store is very clean at all times...and they meet and greet at the door and make you feel very comfortable... I would highly recommend this store to shop for your furniture....

I was able to find a furniture set from a wide variety or range of choices. My sales person, Greg, was attentive and resourceful. He made sure I was aware that financing was available to me along with the different options of financing.

Greg gave me an exceptional customer service experience. I found everything I wanted within 30 minutes. Will definitely be shopping here again. The manager Iran has trained a very good team of customer service reps and salesmen.

I recently came in and was helped by Josh and Eugene, they were extremely helpful and kind and got me exactly what I was looking for. Customer service was incredible, they made sure I was 100% satisfied with my furniture. I would recommend this Exclusive Furniture and Josh and Eugene to everyone I know. Thank yall so much!!

Alfonzo at HWY 6 location helped us with our purchase of Bedgear 2.0 & 1.0 Cool Pillows. He was knowledgeable and informative of the product. I’d definitely shop at Exclusive Furniture again...

Julius was very helpful, knowledgeable and patient. I took up hours of his time deciding on which furniture to purchase and he stayed calm. He gave me and my wife space to communicate before finalizing. Great job.

Everyone was quite helpful.Primarily Josh, our sales guy. He was very informative who also went above and beyond to meet our needs. Overall the experience was great and well definitely come back again in the near future.

Love the HWY 6 location. Third purchase serivce was spectacular! Thank you Mr. Eugene you never let me down. Julius you have the best sales service I have received in a long time. Talk to you later Maya, keeping them guys in line.

From the minute I walked through the door the service was exceptional. Chris asked what I needed and he walked me to all my furniture options and explained the store programs. Eugene was awesome and very informative with all information about what we were purchasing. Hailey also was very well versed with explaining how the contract worked for us from the purchase to the coverage of the furniture we were buying.

The salesperson was awesome and even the manager helped out with getting my furniture from the grand parkway location. I highly recommend

Our experience in EXCLUSIVE FURNITURE for the WEST OAKS Division was fantastic. They treated us like family. Especially with us going thru our disaster.Julius worked with us until were comfortable. Then the Manger Mr. Iran showed support and team effort in finalizing our deal. Thank you for this Branch. We will be back for the rest of our furniture.

We bought a bunk bed and the delivery guy brought a defective drawer along with it. We called the customer service and gave a complaint when the delivery folks were there and nothing was taken care of. Within 6 months, the sides of the bunk bed broke. Finally after reaching the furniture store where they helped us raise a work order, the company calls up to inform that its not covered. This, even though the lady who took the complaint said they would fix it or replace it. The corporate lady transferred the line directly to the store and the manager spoke about doing his best! Still waiting to hear his call back! Its a safety hazard with wobbly bunk bed and cant believe they wouldnt even care! Hope they realize that they would get sued for negligence if anybody got hurt in there. Worst corporate customer service! If this is how their products are within the first year, why would anyone purchase their low quality products paying so much money?

DO NOT Purchase mattress from exclusive furniture it sunken in in springs broke in a months time Do not purchase mattress or anything you’re only nice to you the first time when you’re buying something but other than that when you try calling them back they don’t wanna have nothing to do with you save your money there’s other places elsewhere They just try to be nice to you when you walk in the more sales they make the more money to put in there. pocket

Very good service by Ms Rose. She answered all our questions and helped us to get our sofa. She explained us the benefit . There was no hidden things in the policy what the said or what writtenThe manager of store Mr Nasir was also very excellent and gave good offer 👌👌👌

I visited Highway 6 store and was very pleased! Chris was my sales person and he is awesome. Hes not aggressive, but very helpful.

Julius was a great salesperson to work with. Helped me and my wife get the right bedroom furniture at the right price. He was very helpful and put no pressure on us to buy.

Terry at West Oaks EF was very helpful. If your looking for great prices come here. They even priced matched which was amazing.

My experience with Exclusive Furniture Hwy 6 West Oaks is always great. Zakiyyah in financing is a wonderful help. I like this store better then your new 99 location. West Oaks is much smaller but the help and personal attention keeps me returning. Great Customer service at West Oaks.

Julius was really awesome, competent, and professional. I really liked how he was able to break everything down so that my husband and I could understand everything that was being said. We already had an idea of what we wanted and Julius really helped us to make a joint decision and purchase our dream sectional that day! Thanks Julius and thanks exclusive furniture!

Great customer service, great deals && very helpful. Julius helped us wonderfully, couldnt have asked for better! the Manager Eugene was very helpful as well, great experience !

Alfonso was AWESOME! He helped me out so much and was really knowledgable about the furniture. He let me ask him a million questions and kept a smile the entire time. Thank you for all your help!