I was called and emailed to schedule my service. I called back and made an appointment for 8am. I arrived at 7:50am. I was met in the service drive by 3 people who checked the “appointment list”, I was not on it. I told Matt that I was there for my 3rd FREE oil change. After a two hour plus wait, my bill was more than $150.00. I did authorize a filter change of $49.95. I was told by Matt that the free oil change expired a month ago. I asked, and was told by 3 different people that it would be free. Nope. I will never set foot in a Fred Haas dealership again.

Great service from great employees! Been going here for decades for our vehicles. Highly recommend!

Every department I have dealt with is excellent. Thanks

This dealership has been helping me keep my car maintained and in great shape for many years. Jan has been my service advisor and is very pleasant to work with. Ask for her!

Here at Fred Haas Toyota Country in Tomball, TX, the service is of good quality but the cost of service is overpriced. They have continued to go up on the charges, like a simple oil change recently went up to $99 from an average of $80-$85 for a Toyota Tundra. I’ve called around to other service centers and was priced at $75 after tax, it’s just not fair to do this to long time customers. I will be doing future service elsewhere.

Great service done in a timely manner. Jan Martin was kind and welcomed me. Even my sales representative, Missy Gough, made sure all was well.

Made an appointment for 1:00 for an oil change. Still sitting here 2 hours later. They can take an appointment but they cant keep the appointment.Will not be coming here again

Jesse was there to meet me when I got there this morning at 7:15 he took care of my wife’s car very professional and tell me exactly what was going to be done and how long it would take and I got it fast service that helps a whole lot thank you very much Jesse for the professional that you are and how to get my wife’s car and it’s running very nice thank you man you’re Hernández Lori Jones husband

Jesse Hartman is THE BEST service advisor that Fred Haas Toyota Country has. I have worked with him and several others and he is always the best. He treats both me and my husband with kindness and respect and always makes sure we are fully informed and answers all questions we have.

If ever I need any service I know I can call Matt @ Fred Haas Toyota Country. He is quick and efficient and always ensures that my needs are taken care of. Thank you Matt... keep up the good work!

Mike Strohmeyer helped us navigate the challenging decision of purchasing a new vehicle. He was funny, fair, and fast. The buying process was quick and trade in offer was very fair. Already looking forward to my next purchase here in a few years.

Adam was great to work with when selling my car, he gave me a fair price and made the process quick and easy. 10/10 would recommend if you’re looking to sell your vehicle.

Mr. Adam Edgington helped us sell our car, no issues no arguments. We were in and out in 20 minutes, very professional and convenient. Even provided us a Uber home when we sold. Ty

Francisco is the best! I come to this location specifically because of him! He always explains everything in details I will understand and doesnt break the bank in the process. I dont feel like Im being taken advantage of like other places, I feel like Im family here! Ive been coming here for about 2 years for all my cars service and I know I will be coming back to Fransisco for as long as I have my Toyota! The oil changes here are always cheaper than anywhere else so why not go to the dealership? Its a no brainier! I have also gotten plenty of warranty work done here too. I have roadvantage and they always make sure everything is covered!

Kudos On everything very happy with customer service Keep up the good work

Danielle and Bradley helped with my new car purchase, they were very helpful and knowledgeable. Made buying a car simple and easy

I went in for a recall repair. My advisor Jan Martin has really good communication skills and she provided the most updated information on the services provided for my vehicle. It is a pleasure having Jan as my advisor and I look forward to future services at Fred Hass Toyota.Tracy Adams

Excellent Service if your going to Sale look for Randy griffins.

The staff is always so helpful and friendly. I would like to specifically thank Jan for such a great, quick, and easy experience (:

Hi thier i am Steve the service i have received has been great! My service advisor Mat has been awesome!

Very bad technicians. They just know the simple things. They charged me $200 without knowing what is the problem. I went to another dealership and charged me $150 and give me repair report about the same problem. Over priced with no experience.

Blanca was so sweet and helpful and Eric Kopinitz was charming and very handsome we appreciate your help with our purchase so very much thanks guys.

Takes great care of the certified vehicles.

Really a bad experience I will not recommend this dealership to any friends and family and anybody else. Service people there are just to make money not to help people with their needs

Quick place to get your service done. Magali is my to go person.

It was great. Everything went smoothly and AJ was a great help.

Yesterday I was in-the-market for purchasing a brand spanking new Toyota Tacoma! Well, let me just say and on a personalized recommendation from a business professional of mine, Fred Haas Toyota Country off of 249 (on the way to Tomball) was stated as the place to purchase a new vehicle. My friend did not steer me wrong! Fred Haas is the best and most delightful experience Ive had in my entire lfe in purchasing a new vehicle (yes, I be an old retiree of the ripe young age of 67, so I have wisdom & clout). Let me begin in saying that I was formerly greeted very professionally outside by Mr. Isiah Panganiban (high technical I.Q. & the one who would expalin all vehicle details to me post purchase...yes, I bought it!) whom I asked to be directed to the one I had an appointment with and would discuss a deal...that being Mr. Bradley Hubbard, Top Notch (my opinion) Sales Manager. Mr. Bradley was completely honest, right up front in discussing all pertinent details of the Tacoma (pricing spot on, described all to a Texas T)and is a highly skilled individual with pleasant personality to make you feel right at home...it was certainly an honor to meet him and conduct business directly with him: with highest integrity. Mr. Hubbard represents this dealership well! On a one closing note, and working with the Financial Officer in going over all the numbers, Mr. Farzan Naqvi was succinct in all cranked out numbers (I be a retired engineer, so I respect brainy number crunchers) and he was also a personable representative of the dealership. So many to give high praises to, met with Jan Martin briefly, Assistant Service Manager, and she was friendly to talk to quickly and without warning (shes a trooper!). In my final closing comment, with high kudos to the original head honcho name I had, Mr. Bob Gaige, he took time to persoanlly come out and introduce himself and we also had a delightful conversation on a friendly note (appreciate the open candor). All in all, these 3 things can describe my experience dealing with Fred Haas Toyota Country (249) >>> highly professional, real people with real personalities, and complete honesty / integrity to please the customer always! I thank you immensely for a job well done...I be one pleased customer!!!

Magali joya is the best!! Fast service and great communication, thank you.

Magali was truly exceptional, she gave me the best service I could ask for!

Mike Strohmeyer and Kirk King were the best thanks and great service!

Excellent service well organized.

I have been going to Fred Haas Toyota Country since they opened. I buy my vehicles there, and have referred several family members to purchase from there as well. The sales team is very friendly and eager to help you find the vehicle of your dreams. After the sale, your vehicle will need service. Ask for Jan Martin in the service department. She is AWESOME! She is very knowledgeable and will take excellent care of your service needs!

Not a fan of how I was treated. Will be looking for another service location

Truly exceptional service from Marq Cobb as always. Thank you Marq

Efrain has excellent customer service and very knowledgeable!

I have been a customer of this dealership for several years. My service specialist, Jan Martin is the best Ive ever had. She truly cares about her customers and provides excellent service and advice. I will always use Jan.The work done by the technicians is first rate.

Thank you, Jan, for providing the best customer experience with my automotive service. As always, you provided a thorough assessment of of my car maintenance needs and a professional recommendation based on your years of experience with Toyota products. Thank you for being my trusted service advisor since 2002!

Great dealership very friendly, fast and efficient. I went in for a recall and was taken care of immediately. I would recommend Jan the service advisor, she is very nice, and she was very on top of getting my car back to me in time so I wouldnt be late for work.

Francisco Zapata is an AMAZING service person to have. He always goes above and beyond to ensure I receive outstanding service when I bring my vehicle in for service.

Francisco is very good!!! Live 45 minutes away but found a home over there

Service Advisor Jan Martin is amazing! Honest assessment of vehicle, diagnosis and repair. Very professional and thorough explanation of all work needed and performed.

Eric Coleman第三啊great job helping my family. We will be back.

Jan Martin has been my Service Writer for 25 years. That in itself should speak of her knowledge of Toyota vehicles. I have all of my service on my Toyota Vehicles performed at Fred Haas Toyota Country because they are so reliable each and every time.

Jesse Hartman is exceptional at service an attentive to your concerns and works to resolve. Services all my vehicles now as he is trustworthy. Very valuable team member.

Outstanding service. I use Patrick Bonin every time I come here and he always makes sure my needs are met and I leave satisfied. Highly recommended!

Mike strohmeyer was great and what a great deal!

Excellent service as always,

Dropped the car off to get a oil change, windshield and a tire replacement. Get a phone call saying its done. As I walk to get in, the car still had its spare tire on it. Advisor was saying they were not suppose to call yet. Get a phone call after leaving dealer to finally inform me that the car was not ready. After finally getting the car noticed that receipt says the windshield was repaired but the same crack is there so obviously was not replaced. Servicing coordinating is all out of place at this dealer. I dont think anyone communicates to each other here and I brought to vehicles here and dont even get a complimentary car wash like other dealers.

Found what I was looking for in a used Jeep rubicon and was from Ohio. Vincent, Ashley and Carlos where grey assets throughout the purchase process and then I flew to Houston and took delivery and drove the vehicle home back to Northern Ohio. As soon as I arrived to the dealership everyone was friendly and helpful and Vincent was to me within minutes. Overall Great Experience and would highly recommend the professionalism with those I had dealings with.

Nestro was very kind and professional.

Always excellent service here but had to deduct one star for a miscommunication between service performers that delayed our repair. Still highly recommended for dealer Toyota service.

Further from my house but not nearly as crowded as the shop on I-45.

100% satisfied with the customer service

Timely and trustworthy.

Schedule 25k maintenance the was free I did buy a truck, which was at 26393 per the sticker on my windshield. Show up at the dealership at 27107 and now they are saying I have to pay because its over the 1k miles threshold 25k and nobody told me that ever, the past year and half they always took forever and now this, never coming back and will go somewhere else, especially when it comes to buying a new vehicle

Patrick Bonin is our go to service dude. Love that guy.

A lot of false information given. They’re more determined to get you to put a non refundable deposit down and then their mileage on the website differed from the car fax report and the speedometer

Great service rep, Jan, and very thorough with meeting my vehicle needs.

I had a problem with my brakes. Another shop quoted $600. I came to Hass Country and gotitdone for 195

Horrible trade-in deal. Dont do trade in with them

After making an appointment for a simple oil change, it takes 3 to 4 hours . Seriously disappointed. Been a customer for 5 years. Time to go to another Toyota dealership for maintenance.

Eric Carlson Very informational and respectful

Will weasel out of any warranty repair they can, they take forever to do repairs, and are unapologetic about anything

Great service scott was great.

Always great but expensive if you dont have a plan

Mike Strohmeyer and Tim Garner did a great job thank you and everybody should buy a car from them.

They treated me super well, super attentive!I was very happy with the service provided, I recommend them 100% and especially to the seller Miguel Niño, he really is a person who helps you and does not pressure you!

Thank you very much Rafael for how much you helped us to get my new truck, I really recommend it, it is a very good seller and apart from that you speak both languages ​​English and Spanish Thank you very much I recommend it

Thank you for all the help Rafael, I recommend him and he is bilingual, he speaks English and Spanish very well. Thank you very much for my truck !!

Efrain helped me a lot and had a lot of knowledge

Excellent customer very clean