I should of never stayed when i was told in order to get the parts i needed i had to let them look at my car. When i already knew what parts i needed . I actually told him before I even step out the car, he goes it’s procedure. Sign one form to leave my car no price or anything once i get back there’s a $160 charged on the same form. Say what now i told you what was wrong with the vehicle why am i being charged for something you all didn’t have to do in the first place. Drop my car off at 7am sharp car wasn’t able to pick up til 5pm for 3 small parts for the driver door . Order the parts at 12 pm on Monday btw here it is 72 hours later still no parts .i was suppose to get them next day. the guy Renee is in my opinion is lazy and unprofessional. Never followed up with me i would call he wouldn’t answer i came in and watch him look at the phone ring then when he see me at the counter looking for help from any one but him he wants to get up and address the guy I’m speaking too. I will never come back to this location $450 plus bucks i should of gave to another dealership. Don’t waste your time go to another location. Save your self the headache

Would say everything OK so far.

Great experience

I came in to get a recall fixed and the oil change I pay for as part of my monthly car payment. I was apprehensive going in, but Constantine put my mind at ease. He was very professional and helpful while still being friendly and personable. I missed a call from him, and he answered immediately when I called him back. Plus my car was done 2 hours earlier than expected! I felt like my business was important. Constantine was a joy to work with!

I purchased a maintenance plan along with my vehicle from Russell & Smith. Therefore, I regularly go to this service center to get oil changes. I recently had a terrible experience with an employee named Costa. He was extremely rude and tried to quote me an insane wait time (3 hours) just so he didnt have to work with me. He explained that it would be $60 for an oil change and I told him that I had a plan that covers oil changes but he still insisted I signed a paper that quoted $60. The entire time I was waiting I heard him on personal phone calls (talking about a party he went to over the weekend). In the past, an employee typically updates me and comes to get me from the waiting area when my car is finished. Costa did not even call me when my car was ready. I checked in 1.5 hours later and he had my key sitting on his desk ready to check out. I then asked him a simple question regarding my maintenance plan and he responded with I dont know without any attempt to look up my information. I usually have good experiences here, but Costas rude and unprofessional demeanor changed my outlook entirely.

I have been a frequent customer of the service dept for more than 5 years. I had regular maintenance and oil change done on 7/1 and was told that in the multipoint inspection everything was fine (all were rated green except the spark plugs which I changed at that visit). Almost exactly a month later, my AC goes out and I also hear a strange noise. Suddenly the service dept said I had a bunch of issues with the car that were marked red on the multipoint inspection exactly 30 days after my last service. I was told that it would cost $7900 to fix everything which was not worth it for a 2010 Civic. The associate then asked if I wanted to look at a new car that day and I said no. I trusted the dealership’s inspection and bought a new car a week later. A family member who bought my old car took it to a mechanic who said the car was in excellent shape except for the AC compressor and tensioner which could be fixed for $1500. I’m disgusted that this dealership took advantage of me as a loyal customer and will tell everyone I know to avoid it at all costs.

I’m so done with Russell and Smith Honda Service Center. This is the third worst experience I’ve had with this specific service center. I called earlier today to find out about a windshield replacement since I had a rock break my windshield driving home from work. The man I spoke to in the morning said he would text me a quote and the text never came. I called back and got the absolute rudest customer service. Don’t waste your time going here. It seems you can never get a straight answer and they seriously lack professionalism.

Amazing team. Great prices. Honest deals.

They do their job, but long wait times and they rip you off with their prices. Came to replace a starter and was charged $1000.

Rude guy on the phone says just bring it in we can’t do it over the phone? I said so I have to bring my car in to get a radio code? Seriously? He said with a big sigh, just bring it in person we can’t do it over the phone. I said thanks for your help what is your name? And he hung up on me. Must be a really good place with good employees lol NOT

2 hours for an oil change! No car wash or anything. Coffee was gross and waiting area was gross. Also had to talk to the finance department since they dont share information. Wow the head of finance Mr Hamilton is so rude!

Ask for Michael Sauerzopf if you want a new Honda or one of their pre-owned vehicles. He is knowledgeable & honest.

Good service, seems expensive though. Over $1,000 to replace alternator on 2012 Odyssey with aftermarket part.

Mike brock from the used car division is the man. Very attentive and great follow through.

They dont stick to their hours and refuse service. Terrible customer service.

Dishonest service. We have proof through dated videos and text messages with customer service reps of issues dating back to the purchase of a brand new car. Now they say nothing is under warranty and their diagnostics don’t see the problem despite videos and confirmed correspondence that there were issues. We will be escalating our complaint to the top or legally if needed as we have more than enough documentation to move forward. I love Hondas but I will never return here for any purchase or service going forward. A tip: document everything with them so when they screw you, you’ve got proof for when you go to legal action.

Yeah, honda service is good, though youve to be on your for any service required.

Ryan Smith is such a pleasure to deal with. He’s efficient, extremely hospitable, and makes you feel very cared for there.

One star off because of high prices for services and was not receiving discounts via email. Otherwise, the service guys there are attentive, helpful, and kept it real when discussing the upkeep of my vehicle. I didn’t feel like they were trying to sell me on everything.

This dealership lost my new car business two years ago, but I have remained as a service customer. Their service is extremely inconsistent, and it is highly dependent upon the adviser (and they turn over often it seems). The last time I was there, I was charged an exorbitant amount for a keyless entry/alarm problem 2k miles out of warranty. On top of that, they failed to anticipate that the spare key would no longer work after their repairs. And to add insult to injury, someone from their shop drove my car 12 miles for what I do not know. When I contacted the dealership about the issues, the internet manager just told me to bring it in. Not any more. They have lost my service business, too.

Quick service and representative was straightforward about the wait time.

Exactly what should be expected of a dealership.

Constantine was fantastic! Very fair and very knowledgeable! Ask for him!!

Kept me up to date on how service was going and how much time each step would take.

The service manger very rude speaks to u like he is better than u

I had a great experience with this dealerships auto service department these past couple days. I had some problems with my cars front end and a few dashboard lights came on all of a sudden and I use my car for work! I talked to Andres on the phone the night it happened and even though they were going to be pretty busy the next day (Friday, so I knew theyd be busy) he told me to come in first thing in the morning and theyd check out the problem and go from there. Dropped off at 7a, got a great update before 1p about what the problem was and what we do next. Luckily my car is still under Honda Care so, long story short, I paid 200 bucks for a laundry list of issues and got my car back the next day (Saturday) by 3pm. Andres was very knowledgeable about what I needed and why and really helped me out. Shout out to the technicians for getting things fixed quickly. Great job!

All of the guys were nice,friendly and helpful to my need of my car.

I was stuck in Houston after my car broke down. I found the service advisor Constantine to be extremely rude, uncommunicative and condescending. He made us feel as though we were annoying him and lacked basic customer service skills. He made our experience extremely unpleasant and I will be sure to seek out another honda service center in the future.

Very busy location. Waited for 3 hours just to get my airbag replaced

Fast service with smiles, thank you!

Good Doctor

Russel & Smith HondaSiempre te atienden con gran servicio y son extremadamente amables desde que entras hasta que sales de el lugar!!Lo recomiendo!!!