Great selection but hit and miss on customer service. Today I spent $400 on cigars and was made to feel like Im inconveniencing employees asking for help finding things...they were more interested in sitting around and smoking cigars. Ill save money/time and buy online.
Went in to have a cigar and a drink on Saturday night. They close at 10pm, it was 915pm we were greeted with the following statement being yelled at us from across the room, DONT GET COMFORTABLE, IM CLOSING IN 15 MINUTES. I will still get cigars from this place because everyone on that side of the place was great and the selection is phenomenal but I wont be back for a drink if the bartender has no sense of customer service. This place could be something huge, the potential is there, the service, at least on the bar side, is not.
Great selection, great service, great atmosphere!
I had a very horrible experience here at this store after one of the employees behind the register went off on me for not wearing a mask as I entered the store. The entire lobby area had no mask on conversated and laughed out loud as they smoked. There are certain ways you should communicate with your customers and the way she approached me was unnecessary.
Visiting from Miami looked up this place for a smoke and a drink and nothing negative to say the place is amazing a great cigar selection including drinks and the staff very friendly. Definitely give this place 5 stars ⭐️⭐️⭐️⭐️⭐️
Dont go there its amazing no really stay away
My first time here I would drive past on my way to work today I decided to stop wow was I surprised great selection for bar
Great selection. Good staff. The lounge and get a bit too smokey for my taste.
Great prices.
Outstanding Service... Great atmosphere... Good ole fashion customer service.
Get ready to encounter One of the worst staff experiences youll EVER have. A good ol Boy Klan mindset the staff have. Multiple complaints have been filed. We will continue to fight these racist @ this location!
Wish I had this store back home! They have a wrap around humidor w/ an unbelievable selection thats like nothing Ive ever seen. The staff was very friendly & knowledgeable. I only had an idea of what I was looking for but they knew exactly what I needed. And to top it off, they gave me a travel case in light of me having a 5 hour trip home! I will definitely visit this store the next time Im in town!
Nice place with very knowledgeable staff. Huge humidor with a great selection of cigars and an open bar.
My dear friend recommended I check out Casa de Montecristo on FM1960 because I wanted to get a humidor and cigars for my husband. I am clueless about cigars so Willis Cobb was a godsend! Not only is he knowledeable about every type of cigar in the place(and it seemed like there were hundreds to choose from), he was kind and patient and helped me narrow down my choices to pick out the perfect birthday gift! Thank you Willis, well be back!!!!!
Nice place. Decently priced cigars. Even a wine room attached so that you can relax and smoke and watch TV
Huge humidor and knowledgeable staff. Friendly clientele.
Great selection. Friendly and very helpful. Great lounge to chill and smoke a cigar and listen to my iTunes
Freindly knowable staff. Great place to kick back enjoy a good cigar and a beverage.
Great place. Huge selection of cigars and great service-esp. from Nick and Scott.
Thought the place was really nice till I forgot a box of cigars there, apparently not the stores problem ok? You aren’t going to make me whole ?
Enjoyed the service from previous owner, now there is a older guy working (not giving his name) who is not hospitable. Good selection of stoggies, but he us un kool
Nice cigar shop to relax in after a hard days work.
Great selection and good prices. Great lounge and friendly people.
Friendly and very knowledgeable staff. You could spend an entire day looking their large selection.
Great place to get some wrk done during the early afternoon
Very pleasant employees good nice-looking shop
Good quality great people. A joy to visit.
Fair prices, knowledgeable staff, great selection
Outstanding selection and the staff is great.
Great cigars, great staff
Just wish they stayed open longer than 9pm
Nice spot
Will put this as a must visit when in Houston.
Excellent store good cigars and professional people