Just shopped at Apple store at Willowbrook Mall. Everything takes maybe 10-15 minutes. Very fast and professional. Robbie was so nice and helpful… actually she made my day …No pressures ! Very nice experience

My appointment was appropriate. Employee promptly took care of me.Even though today was the rollout of the iPhone 13...

It was clean, nice and quiet. The shower drained slow but that was the ONLY issue! Thank you for caring about your property

Wonderful staff .Youssef was very patient and helpful with me. He helped save my photos and videos from iCloud . I honestly went in there thinking that I had lost all my precious memories. Thank goodness he was there to help. Best customer service! I definitely recommend this location !

Went to try to get a phone repaired. The staff were friendly and helpful. Unfortunately, if your phone cant be repaired, they offer u the option to buy a new one or to recycle the phone with them.

We purchased our product in advance, making an appointment to pick it up. When we arrived for our appointment, there was a long line waiting to get in the store. We informed the employees managing the line that we had a 1:45 appointment to pick up a purchase. They told us to go to the end of the line. I asked do all of these people have earlier appointments? They said, Yes. Everyone does. I asked again, thinking perhaps they hadnt understood, Everyone is here to pick up something they have already purchased? I was rudely told that if I wanted to go in I had to get in line. We watched people going in to look at display items... shopping. When we got to the front we asked for the manager. My wife is disabled. Standing in a line of shoppers for half an hour after our appointment time was frustrating and aggravating. When we finally got to talk to the manager, we were told that the reason we had to stand in line was because they had limited capacity for the store and hadnt expected so many people that afternoon. As it turns out, we never even went in the store. They brought our purchase out to us. Why did we have to wait again? Why bother making an appointment? I wont be back to this store, which will probably be good news to the rude, lying employees there.

Modern and shopper friendly. Very nice in store staff. 👍 to Nathan

Apple Store is open to the public now! No more appointment is needed when entering the store, unless you need something fixed. My child is so happy to see and touch all the products, he didnt want to leave! Sanitizers and disinfectants are available for your convenience at every display table. I didnt need assistance so I cant comment about their customer service. Overall, everything went great!

Fast and professional service. The music was pleasant too. I brought my toddler and she loved it so much she didn’t want to leave.

Very disgusting service. very rude sellers. what are you looking apple? i would like your willowbrook mall store will close forever. before you hiring you have to give training your sellers.Your store is not deserving any star.

Got the iphone 12 pro for my daughter

Bad service ever. I came to check up my AirPods Pro today, I have an appointment at 2:45pm. I came and checking in at 2:35. But I have to wait more than 20 minutes. Then a man name Victor came to help us. He knew my AirPod was not working due to the bettery, he still deleted everything from my phone. When I need help while re-set the passwords, I asked him, he told me “read that!”. Thanks! Never come back this location.

Great place really helpful 👍🏻five star 🌟Great service 👏🏻👍🏻

I went here since I was told at geek squad from Best Buy that my battery was swelling, I made a long drive from Humble to here. I was then told that the battery is fine is the screen that is lifting up. I have a iPhone 8 + and they wanted to charge 399 since they couldn’t replace the screen since the back glass is cracked. I’ll rather repair it myself than spend 400 dollars on a already discounted phone.

Lemme just say the customer service was great but the amount of people in the store at one time was ridiculous! Ill never purchase airpods again they are Trash!

Even though we paid ahead of time and had an appointment pick up time. Since the store was at capacity, we had to wait in the back of a line outside the store entrance behind people that had not made appointments and were not simply picking up a previously paid for item. I am disabled, which is the reason I made arrangements ahead of time. The person conducting the line was extremely rude as if I should be happy for the privilege of shopping at Apple rather than Apple staff being happy for the privilege of servicing their customers.

The store has ample numbers of phones to display but their service representative are sales driven. You will not have any assistance except if you are purchasing phone at store now.

I went in today to make a substantial purchase 1500$+ and was advised by the rep that there were no appointments available to make a purchase only genius tech support appointmentsThis is not acceptable and I will instead purchase a similar non-Apple product elsewhereApple’s service has taken a total nosedive and as an IT professional with 20+ years experience with the ability to recommend products I can no longer in good conscience recommend Apple products if this is the level of service my clients will receivePlease fix this now or be prepared to go the way of BlackBerry and Packard Bell

Great place great price for nice things love it

Much more employees than customers and took me about a hour to a technician to meet me to fix my Ipod. Easy to see group of 3 or 4 employees talking and laughing, and nobody to come and fix my problem. Waste of time!!!

Apple Care and Apple support is unprofessional and their knowledge is probably is less than HS level!!!I got Apple express replacement but online Apple sent wrong phone.After over an hour on the phone with supervisor from Apple care, they said they will get the correct Unlocked Carrier Free for me if I go the the store that they scheduled.After I get to this Willowbrook Store, they can’t do it since online folks already registered another wrong phone.Willowbrook Apple store sends me back to online support for support.Let’s see if this resolves it.What the phuc is this kind of support I paid $299 for?Apple employs incompetent adolescence for so call employees that cost people time.Don’t buy Apple care and use as much built-in warranty as much as possible in first year!Buy warranty from third party.Better yet probably need to get Android.

3RD TIME BRINGING MY DEVICE FOR THE SAME ISSUE AND REFUSE TO REPLACE IT.... IM SUPPOSE TO HOPE THE SAME PROBLEM DOESNT COME BACK AGAIN AFTER THEY REPAIR IT THE 2ND TIME?? MAKES NO SENSE, TERRIBLE CUSTOMER SERVICE. AVOID GENIUS BAR TECH TJ (TITUS JOHNSON)

This apple store is disgusting, if you have to go to another apple store do so. The service of this place is horrible. The security card at the apple store discriminated my father for talking Spanish. I recommend to not go there.

Love the stores that are inside especially thinkgeek,hotopic,and many more.

This is a smaller store but it serves its purpose. Probably less crowded than the bigger ones and saves me a trip to Memorial City or River Oaks.

This is a place you can find good products with fair prices

Absolutely worst service I’ve ever encountered.

Worst service ever. Horrible management.

So understanding & patient.

Could not or would not help in transfering data from an android cell phone to a I- phone.

Customer service has gone downhill very uncaring here.

Very helpful employees, and extremely knowledgeable!

Great service excellent team wish more people would go

Just reminded me why Im not a fan of Apple products.

Stephanie from technical support is amazing she deserves a promotion

Went with a friend to pay his phone bill. We were in and out with minimal contact with others.

The line was so long at 12pm the exact time they opened.

Went to the Apple store to fix my phone they took me in with appointment good customer service they even advised me on different little products for more information that I didnt have

Very rude to their customers. Dont recommend this location.

Fantastic was able to get what I wanted

All Apple products under one roof. Sales guys are pretty helpful and knowledgeable

Good and fast customer service . Recommend.

TJ and Crystal were so very helpful and displayed amazing customer service!!! Thank you both for helping us out tonite.

We love this Apple Store. Great service. Great products.

Very well organized setting up my appointment through Apple support app was super easy and from the moment I got there was a few young ladies directing customer what line to stand in, they let me know to come bk 5 mins prior to my appt (I got there 30 mins prior just because I didn’t know what to expect) I came bk 5 mins prior as I was told and they directed me to the next available person. The young man thanked me for being prepared (QR CODE & iCloud pw known) and he told me it would take about 2 hrs to get my cracked screen fixed. After 2 hrs came bk the once again one of the young ladies directed me to the next available person & received my phone in perfect condition & only $29 + tax! Great customer service & experience would highly recommend!

Went to pick up my items at the express line today. Not sure what dictionary they pulled express from. Bu waiting in line for an hour to pick up an item express doesn’t make any sense. They need to have one line open for picking things up instead of making everyone wait out side to help people shopping that have no idea if they will buy anything or not. Samsung is looking better and better

Very knowledgeable staff

They fix my compu for free

Really bad customer service. They canceled our appointment without reason. They had asked for an appointment but there were many staff were doing nothing. Not professional, you should go to memorial or the galleria, do not come here.

Good work

This store in Willowbrook Mall is all about who you go see. I had an amazing experience with Kim. She gave me so many options and she helped me with all the details in order to try to purchase me a new iPhone. Kim is amazing. She didn’t try to oversell and she worked really hard to make sure I was a satisfied customer. I highly recommend that you go see her when you are in this Apple store. #TeamKim

Expensive when your are here with your daughter 🤣😂🤣😂🤣😂

Two hours I spent in here and it was worth every second. I didn’t stay waiting. I was talking with the employees about business help, options, phone upgrades, and laptops. They were more than happy to help me, informative, and patient. Never had this kind of experience at an Apple store. There is definitely more offered that I had no idea about. I was very happy with my purchase and experience.

Wish we could walk through the store and look at the products.

I bought an iPhone 11 Pro smart battery case less than two weeks ago and now is not working. It was really a waste of money this thing was so expensive to only work for a 1 1/2. I tried calling customer service but no one is answering

Fast and so convenient!!! Always, Thanks again team!!!!

Everyone at this store was so very nice today when I went in. I had a problem with my battery on my 6S Plus and after their diagnosis they discovered it was not the battery but a company had attached itself to my phone and was actually using 64% of the battery daily. Unbelievable! They did not pressure me to buy another phone, which some places will do. Needless to say, I will go back here when I do need a new phone. Such nice people.

Very poor customer service!! I paid too much money for me to receive my items back the way I did and the customer service rep had not one care cause she ain’t pay for it i guess!! I had the worse experience there

Service is not good as the products. I am having feeling Apple is not good any more: feel like they are grabbing their “breaths” by squeeze people to make more sales, instead having an exceptional, innovative products & services, it will automatic attract consumers better that way, which have been company’s vision before.

The only thing open in the mall at 9am.

Closed since very long, almost three months now. Bad service apple.Update 10/20/2020- Apple opened for express services only.

Walked in the store and found one of the workers there she was helping someone out and I didn’t want to be rude cutting her off while she was talking to a customer. She told me that she would gladly help me because she had 3 other customers she was helping. Once I asked her a question she answered it and directed me to Justin told him why I was there and he quickly started helping me out with what I had asked him he went threw the process of helping me out with my daughters laptop and showed us what we had to do. He walked us step by step and explained and showed us what we had to do. Workers there help out quick and answer questions when asked pleased to say that Justin was a great help.

I just was say I don’t leave reviews for NOWHERE . But the service I received today deserves to be acknowledged. Mark, Austin, & Jamal were very helpful they did not get agitated w/ the situation but they continued until a solution was found. Very friendly location and I will only be doing business here 😊

This location is absolutely wonderful. The employees care about your concerns. I suggest when purchasing a new iPhone be sure to go to your settings (iPhone X & up) scroll down to camera.Change from the factory setting which will be 1080p switch it to 4K 24 which is what filmmakers use or you can change to 4K60 for more smoother and higher resolution.

I did not shop here, just walked by as I was visiting the mall. There was a line to get in, but probably what you would expect at an Apple store.

Bad service!

I love it! The worker was very helpful and got a new piece for my stepdaughter (she lost right earpiece, Airpods 2) and got a replacement in stock without any issue or whatsoever. Definitely recommend this place.

Curbside (inside the mall out front of Apple Store) delivery of 2020 MacBook Pro went flawlessly. Several Apple Associates out front helping. Forehead temperature check and a few COVID19 questions and was cleared to queue up for delivery. Total time

Horrible service!! I’ve been going to the store and all they say is make appointments and when you go on line, there’s no appointments. I bought a new iPhone and it started malfunctioning 9 months later! And guess what they can’t fix it because there’s never service appointments!! Changing to Samsung for sure!

This location has a variety of electronics to choose from.. You can’t go wrong with Apple products! I have learned if you need something here just make an appointment (less stress and faster outcome).

Expect waiting in line depending what time u go during the week or weekend

Closed temporarily, i look forward to seeing this store open again.

Fast, great costumer service

Very nice, understanding, and helpful employees. My only suggestion would be for them to max-out the in-store WiFi so that updates go quicker. A LOT of time is spent waiting on updating OS and downloading from the Cloud. People would move in and out faster and they would be able to see and help more people.

Too much standing around, dancing and talking. The process is too long and tideous for simple fixes. It amazes me how much the devices cost you would think the service would be better. Definitely need more locations

Too many people

Ray was very professional, knowledgeable and friendly. Provided excellent customer service.

Went one night to see if my camera was covered under warranty since the camera was acting up. They gave me an appointment that same night took about an hour but they were busy. Took the guy at the genius bar about 5 min to tell me its covered and can be changed out that same night. Was fairly pleased with my visit, my phone was fixed and got out quickly.

Why is there a two-hour wait to replace a $29 battery?

Get better with appointments and the attitudes. You force appointments then if someone shows up a few minutes late you cancel them. When people are checked in, you still have to wait. What’s the point of an appointment? Maybe it’s just this location that is slow on time

Great store with great customer service. Staff is really friendly but often times the wait can be very long to have your phone serviced. It is recommended you make an appointment first. Other than that no problems at all

Just went as a walk bye looked really busy at that time

Didnt have Blue Air Max I was looking for. 3rd Footlocker I went to.

Customer service at this location leaves something to be desired. I’ve gone to Apple Stores which are much more friendly and customer-focused. There is a manager in particular that is hostile toward customers (young-ish bald black guy with glasses). The first visit, I was trying to get help with unlocking a phone, and he visibly annoyed with having to do it at all (I saw & heard one of the other employees describe what needed doing and the manager was visibly annoyed at having to do it. He was then was pushy while handling the phone, taking it without asking politely, changing the text size without describing what he was doing, etc. The next visit, I asked if I could get a SIM card for another phone that I have. He said that he can’t just give them out. That may be strictly true, but other stores have not hassled me with these sorts of small things. I’ve bought several thousands of dollars worth of Apple products over the years and most stores are usually not this obnoxiously strict about things. They are under no obligation to do this, of course, but the motivating factor with this guy seems to be exercising his power over things. I would like to keep purchasing from Apple, as I think they have a good product, but these sorts of things make one not want to go into an Apple store. Would avoid this one if possible.

Apple Stores are always fairly chaotic. Interesting layout of course and system for sales. The people there were very helpful in finding the product I was looking for which wasnt on the shelves. I typically buy all my Apple products from Best Buy, they just didnt have what I was looking for. I think the reason I dont prefer going to the Apple Store is because I always know what I want and just walk in and buy it without a whole lot of interaction. Just a personal preference.

Whats a great store we should all know the opportunities we have to show that we appreciate how the Apple store has service today online in real life right there in the store they will always be there to help us will delivery of any technology you need from Apple

I had been to the phone store, to Best Buy (the “ “imposter,” but authorized Genius Bar, and finally to the Apple store. The only place that was able to resolve the problem was the Apple store. Russ was very knowledgeable and helpful. The wait at the store can be terrible, but Russ made it bearable. He Is friendly and does a great job.

I was there to get my iPad fixed and they told me very detailed steps to fix it and i got it fixed in no time!Great Job

Very bad services!!!! If a person come early for appointment you should honor that and See the customer! Where is the customer services!!!!!

The guys are great. They really know what they are doing. Make sure you have an appointment and you are good to go.

Sage distancing... 99% of people wore mask... Most stores were open and not too crowded

Went here last week it is closed indefinitely. Great

Very good the lady representative was fantastic

Stood where the person at the door told me to wait and he would get someone to help me. Evidently they had an old friend in the store 3-4 of the employees doing the high five and just hanging around to visit with the individual. I waited and watched for 30 min. and then left. They need to learn to pay attention to the customer.

It was good

Teach the staff more knowledge. Because the employee who was helping me didn’t know a lot about the Apple upgrade program I had to end up getting a NEW phone and now I’m going to end up paying $240 more a year the I was previously. I go in there expecting the staff to know mostly everything about apple, their products and services. I do not trust Apple employees anymore. Have a monthly meeting about the services y’all have. I didn’t want to upgrade but ended up HAVING TO due to lack of knowledge on the employees part. The staff is nice but not helpful. The staff helping me made a mistake, which happens, but it was a HUGE mistake and one that I’m going to have to live with for a year. And now my keychain passwords won’t show up on my current phone and idk why. Will never go to an Apple store for help EVER again.

Long lines tk wait

Nice and friendly staff

My 12 year old and I own Apple devices and we each had our questions prepared. All our questions were answered and time was not a factor with the Apple Rep. He clarified his answers when asked to. No special emphasis was placed on sales of products and the rep assured us they make no commission and they are there to assist with tutorial or general advice about Apple products and services.

Good place! Nice people and they have whatever Apple product you’re looking for. I bought my phone in there and it’s in perfect conditions!