I have been a customer at the Hudson Verizon for years and I have NEVER had a bad experience. Every single employee is committed to customer service. They are knowledgeable and work to ensure you are getting the best deal.I have gone to other Verizon’s and it always feels like a used car experience. They try to confuse you and pressure you. Hudson is committed to making sure you understand what you are getting. Also super patient with us non technical folks!I recommend them wholeheartedly!!

Friendly, knowledgeable, money saving group of guys who really know what they’re talking about, are patient and good with explanations and working hard to solve your tech problems in any way they can. Best Verizon store in the area!

I had a complicated situation with my phone and this store was immensely helpful. Travis was very generous and worked with me to figure out a solution. Definitely recommend!! Great service!!

The manager, Noah D., was fantastic. I walked in there on my lunch break with a question about my voicemail not working. He immediately got to work on my issue and even offered to let me go back to lunch while he finished on his end. 10/10 and will go here for all my phone needs.

Stopped in an hour before closing with my mom. Travis was extremely helpful, patient, and thorough. We left with two new phones on a great deal thanks to his kindness and professionalism. Thank you so much!

Very helpful and friendly. Alex helped me multiple times, very nice guy. i definitely recommend this Verizon

Got new phone and was hassle free transfering my data to the new phone. Alex was very helpful.

Very nice store and helpful staff, Alex helped us and was great

Always helpful here at our local Verizon Wireless Store!

Hudson Verizon is the ONLY place to go! Our phones are pretty much our lifeline. Zach at Hudson Verizon was not only professional and knowledgeable, he went above and beyond to help me.I could not have asked for a better experience. I went elsewhere and I regretted it. Never again. Truly.New phone in hand, I could not be a more satisfied customer!

Highly recommend this location. I live in Kent & decided to try this store because of all the positive reviews I saw & it was definitely worth it. Joe went above & beyond to help me, & everyone was so nice.

Although there are other Verizon stores that are closer to me, whenever I find in necessary visit a Verizon store I always chose the one in Hudson because the staff there are always friendly as well as impressively knowledgable. I stumbled on to this wonderful place after multiple visits to other Verizon stores that failed to fix a problem. This is a wonderful place that really takes care of its customers.

12/10 experience at this Hudson Verizon store. We were helped as soon as we walked in the door. Zach helped us with our trade in deal. He never forced an aggressive sales pitch—he was down to earth, friendly to work with, and he genuinely helped us get the best deal. We will certainly return in the future!

Jenna was amazing she sold us into the Verizon family with friendly and fun service set us up with 4 new phones. Answered all our question and was even more friendly when we had to call an hour later for more questions. Very knowledgeable. i will defiantly come back to her for all my Verizon needs.

I was helped as soon as I walked in the door. The employees have friendly, light-hearted, genuine personalities. I was listened to and had my questions answered without being sold something I didnt need. Left with an awesome new phone and a reaffirmed idea of what customer service can and should be!

Fred was wonderful! So patient with us. Not an easy solution but Fred came through for us! Also the store is extremely clean and attractive.

Zack was wonderful! I was switching to a new phone and he made everything quick and easy. I will definitely return in the future.

I would like to commend sales leader Phillip Kennedy for providing excellent service! His professionalism,compassion and helpfulness were exceptional. I would buy all my phones from him and I would recommend his service to all my friends! Many times a rating does not show the value of great customer service. Phillip was truly a 20 out of a 10!

Tremendous customer service: friendly, professional, competent, and willing to go the extra mile. I recently visited this store to upgrade a phone and make some changes to my plan, and I could not be happier with the service I received. I worked with Noah, who was great, but the other employees with whom I interacted were just as helpful and friendly. Great experience.

This store is superior to the others that I have been to. The staff is welcoming and very knowledgeable. I had a young gentleman help me tonight who was extremely patient, gracious, and answered all of my questions and concerns as I switched from another carrier. I could not thank him enough for his professionalism! I highly recommend this store.

You are definitely my go to store for Verizon services. I have spoken to Travis on multiple occasions before and always found him great to work with and offering honest advice.I most recently dealt with Zach regarding a problem I was having charging my Samsung Galaxy phone. I could not have been more impressed with Zachs great customer service. After I explained the problem I was having, he immediately knew what to do to fix it. My charge cord was not making a good connection because of pocket lint clogging the charging port. Zach carefully removed the lint and it now charges just like new.I came into the store thinking this was going to cost me something, a new charging cord or worse yet a new phone that I had just paid off 6 months ago. Zach took care of the problem free of any charges. A less reputable store would have tried selling me a new phone but not you guys.Keep up the good work!

Noah was amazing. Skip the online experience and go to the store. Excellent customer service!!!

“Stop Looking - Come Here First!” Fantastic Customer Service! Travis Bauman single-handedly turned a bad situation into a beautiful happy one. His persistence and ability to navigate through the Verizon customer service cog makes all the difference. “Thank You to the Travis Team!” Giant Hugs

Philip & team were very helpful in educating me about my account and even highlighted several cost saving opportunities that I was more than grateful to take advantage of. I will definitely return to this store in the future!

The people are very friendly and knowledgeable! They don’t give up! The owner spent 45 minutes working with me on a problem. It got fixed!!

UPDATE> I accepted the co-owners suggestion to stop in and found him very friendly and helpful. He reviewed all my transaction fees and verified I had received a store credit so as to honor the rebate price that was discussed. It had been done properly the first time but he wanted to make sure. He answered my usage questions and offered me a free accessory for my trouble. I appreciated that and have changed my review rating to five stars. I learned some of the issues are caused by Verizon itself, not this store. Thanks for the great customer follow-up service.I recently purchased a phone here. Next time I would ask more specific questions about the extra fees involved. No payment needed now. It will appear on your Verizon bill. was the usual answer. The receipt given is totally unhelpful and shows no amount for the rebate or rate plan. You will be charged sales tax on the price of the phone and it will be applied to your Verizon bill Yes, they will transfer your data from the old phone, but there is a fee ($10) that was never mentioned on my preliminary visit. Bring ALL your passwords and test every icon to make sure it works before leaving the store. I was told to have my apple and Verizon passwords, but needed others. Even if you have a Verizon account, there is a $40 fee for using a new phone on your old account.

I had a great experience in Hudson. Great team here! Knowledgable & outstanding customer service. I highly recommend this Verizon store. They answered all my questions with professionalism.

Having met with Travis and discussed many aspects of my relationship with Verizon, Im convinced Travis has the same heart for giving top-notch customer service as I do, myself, at my own business. He was very knowledgeable and patient with me, as I had LOTS of questions. Im thrilled to have been able to find a permanent Verizon rep that I know will take care of me and my family for years to come. Thanks for all your help & advice, Travis!

Excellent serviceNoah was kind and very helpful. Took his time to go over all options and set up new phone. Highly recommed

Phillip exceeded expectations for my visit to local Verizon store. Typically it’s a painful process, but Phillip was courteous, knowledgable, and timely! Answered all my questions, provided options, and explained everything fully and completely. I will only be going to Verizon at this location in the future!

I have mixed reviews about this store. Weve purchased many phones from this store over the years and have been pleased with the service in the past. We were upgrading my daughters phone and because the 2 phones we were looking at were out of stock we were given a great deal on on a display model, which we were very pleased about. However the next day, upon reviewing my receipts I saw a $15 charge for Ready? Go! Package. I had no idea what so ever what that might be as the only things I purchased were a case, screen protector and pay off for the remaining 2 payments on the phone. I called the store and was informed that this is a fee for transferring the data from the old phone. I told the associate that no one told us there was a fee for that, we had recently upgraded other phones on the contract and werent charged then, so had no reason to believe there would be any charge this time. She said that is was a new fee and when I asked that it be refunded since it was not disclosed to us, she said there was no way it could be refunded. I expressed that I was very unhappy and that I would be calling Verizon. Her response was that was fine, the only thing they could do was give me a $10 gift card toward the purchase of something in the store. I called Verizon and they said they had never heard of any such fee, but since I paid with a debit card they were unable to credit the amount on my bill, I should go back to the store and tell them this is an unauthorized fee and to refund my money. If they wont then call Verizon back while in the store and they will talk to the associate. I returned to the store, spoke with someone else and was begrudgingly refunded my money. Just beware of this newly instituted money grab if you purchase a new device from this store!

Great experience. Highly recommended. Kyle was great to work with.

As always, the service was prompt and excellent. Philip explained the conversion process to upgrade my phone and ensured everything was set up and operational prior to me leaving the store.

Excellent customer service, Phillip was great. New phone for my son that didnt break the bank. Highly recommend this store.

Great service!! (Much better than the Streetsboro corporate store). Helpfulness with a smile. Thanks Philip Kennedy!

We received EXCELLENT service from Philip Kennedy while purchasing 3 new phones and transferring one to my mother in law. Philip took the time to transfer any data we needed and explained everything to me in a courteous, patient, yet efficient way. Couldnt be happier with the service we received. Store was very busy and he managed to handle all customers in a timely manner. Thanks from Elisa Loring and daughters

Quentin was extremely helpful and helped us find the best solution for our problem. He was very patient and didnt get frustrated even when I asked many questions. He was also helpful with evaluating our plan. The atmosphere was relaxed and it wasnt a hire pressure sales situation.

Been going to this location since they opened and have always gotten great service and fair pricing. Staff is knowledgeable and will assist you. This store will be moving to a new location in Hudson, behind McDonalds.

This is the friendliest and most helpful phone store I have gone to. They help me find the best deal for me and help me put cases and screen protectors on my devises. Even when I moved out of Hudson I still went to this location.

Very helpful! Will absolutely return! The staff was patient, kind and understanding of my lack of cloud knowledge. Couldnt have asked for a better experience!

Great customer service. Excellent staff !! They will go above or beyond to solve any issue with Verizon. I will only go to this store or my Verizon from now on. Knowledge and friendly staff who will go the extra mile to assist and retain their customers.

Came into the store half hour before closing because my phone was broke, and Quentin was so wonderful staying late to get me fixed up with the newest iPhone that was just the right fit for my needs. The service he provided and his willingness to accommodate the late hour was great service. Thumbs up!!!

I had great help learning on my new phone here at the Hudson Verizon store in Hudson, OH. The people were Phil, Zach, and Kyle.

Philip Kennedy at the Verizon Hudson store was a great sales person.Great to work with and to talk to he showed me everything I needed to know about my phone.

The people that work there are great! Couldnt recommend this branch more. They are so much happier to work with you and take the time to inform you of your options. They never made me feel rushed to make a decision and dont hover over you. Things run very smoothly and the employees really seem to like what they are doing.

The Hudson store experience is second to none! Our rep Ed was not only extremely knowledgeable but very accommodating and professional. Wonderful staff and friendly atmosphere. I will recommend our neighborhood store to everyone!Talitha ScottHudson resident

I had a fantastic experience! Travis and Quentin were extremely helpful and problem solved right away. Customer service is so important and they have it down. I would definitely come back.

Our sales rep was amazing. Very kind and courteous. He helped us out every way possible. Definitely recommend this place. Chris you did a great job. Ask for Chris forsure!!!!

There are so many wonderful things to say about this store and especially the owners. I worked for them for a little over two years and have nothing but great things to say! They are loyal and care about the customers needs. They have an awesome acessorie bundle which is a great deal! They are always making sure we are up to date on trainings and do on floor training to help make sure we are giving every customer the best service possible! I will never go to another Verizon store! So thankful to have worked for wonderful owners at a store who truly cares about there customers!!!

Phillip guided us from a difficult situation to an excellent phone situation. We very much appreciated his patience and expertise. Harry and Elaine Babcock

Philip provided excellent customer service to me today and every time I come in. Very knowledgable of products and services and very professional. Love this store!

Highly recommend. Kyle was great to work with.

Thank you Joey B, for everything! What amazing knowledge and patience you showed today. Thank you so very much for such a positive experience at your store.

Verizon rep Chris Jones, Hudson Ohio, was amazingly helpful to me. I have a new phone and he patiently and cheerfully set it up and explained everything.I have much more confidence in using my Samsung.Thanks, Chris.Kathy Stone.

Great service. Whether buying a new phone, checking on the best phone plan, or navigating my phone, this Verizon location is always helpful and professional.

Phillip and team at the Verizon store made my new phone so easy. Great customer service and quick/easy. Thank you!

The service was great. I am always welcomed with a bright hello and a friendly smile. They work with prices on some accessories and give great military discounts.

Awesome experience! Edward couldnt have been more knowledgeable and helpful. Made upgrading my device effortless.

Showed up at Verizon very upset as my phone was stolen. Quentin was very helpful and went above and beyond to make sure I had a phone and the best possible deal I could have under the circumstances. Thank you for your patience and help!

I have been with Verizon for almost 20 years and this Hudson location has been by far the most helpful. Super friendly and very knowledgeable!

Fabulous experience! Saved a considerable amount by changing my plan. Travis was extremely helpful and knowledgeable. 10 out of 10 would do it again :)

I came into the store with a problem with my way way jetpack. Quentin not only helped me and helpful.resolve the problem, but went out of his way to get me a credit on my bill and helped me access the information I need to be tax free as non profit organization. I have always found people at this store super pleasant and helpful. .Thanks

EXCELLENT SERVICE! WILL BE BACK FOR ALL MY NEEDS. FRIENDLY AND COURTEOUS STAFF.

Absolutely fabulous service. I would recommend Edward to everyone. He was such a great help to me.

Quentin was great and helped us pick out a new IPhone 7 and was able to give us money for old Iphone 5. Would recommend coming to the Hudson Verizon store!

I was visiting my 98 year old father in Hudson and his cellphone cracked. He really doesnt use it anymore but he loves the pictures and the contacts and he was so upset. I went to the Verizon Store to see if I could buy him a new one. I wont go into the details of how difficult it is to do something on someone elses account without changing the phone number and basically starting all over. Luckily, I was rescued by Quentin Graham, Sales Associate who made multiple phone calls and worked his magic! He was incredibly patient, knowledgeable, and very understanding. He really went above and beyond and my dad was able to keep his phone number and get a new phone. Thank you Quentin for making an elderly man very happy. 5 star experience!!

Travis and Quentin were great helping us upgrade phones. Highly recommend this Verizon location.

Service was amazing! Id tell anyone to go to this store. Travis was great and very helpful.

Philip Kennedy was so personable and helpful! 5* service!

I have time to leave this review right now because the guy who was helping me purchase a new phone started helping some random guy--in the middle of my transaction--because he couldnt order an Uber. Are you kidding me? He has not referred the guy or me to the two other associates chatting with each other, laughing at something on their phone. 3 stars because he did help entertain my kids with a movie.Edit: the manager did get back to me only 3 hours after this incident. He assured me he would talk with his staff and use it as an educational moment. I was grateful that he listened to my complaint. These things happen, but I think this store is well managed.

Best Verizon store! The staff is super helpful. I dont go to any other store.

The store only had one employee so if there is any other customer it can take a long time. One customer just walked out from waiting. The employee was very helpful but didnt seem very knowledgeable.

(Updated) Upgraded a phone and the employees added a data plan to my line to facilitate the process (without asking me first) and then were unable to remove the data plan. Verizon was also unable to remove it so, I have to change plans that resulted in less data, and about $10 extra per month. Complained to store and to Wireless Zone cooperate and NEVER heard anything back. On 7/7, Travis, co owner of the store, contacted me, apologized and basically got it worked out. Thanks Travis.

Got a new phone today with Quentin! Awesome customer service! Will definitely come back for future Verizon issues.

Best experience I ever had!! Customer service out of this world!! They helped me setup Gizmo gadgets at the Hudson Verizon!!

Quentin was extremely helpful in the phone selection process & with explaining the fees and costs.

Great store, very helpful service. Got a great deal on our phone and our monthly bill reduced by half.

Great service. Travis walked us through the best options for us and was a huge help.

Always the BEST service! Each and every time I needed assistance with my phone the service has surpassed my expectations.

All the questions I had were answered and the upgrading process was smooth. Excellent service, would recommend this store to anyone.

I was at their other Verizon store in Wadsworth today and came to visit a friend for dinner in Hudson. My phone freaked out after dinner so we swung by this store. It took them a minute, BUT they were reprogramming my phone that 15 years ago would have been considered a super computer. I guess 15 minutes seems fair. You guys rock!

Philip is amazing! Great customer service and super quick.

Great service. Travis was the best. Very knowledgeable.

Quentin was very helpful and kind to me and he is my new best friend❤️

Great people. Help with everything I need and was every nice

There was great service as they helped us to efficiently change my phone.

The experience at this store is always amazing. The staff at this location is one of the best Ive ever experienced

Great service and attention to detail. Enjoyed the experience.

Although my mom had a lot of questions and we had a lot to go over, Quentin answered them all without getting frustrated and everything was handled well at the end of it! Very helpful.

Mark at the Hudson location has on several occasions went above and beyond to accommodate me, come see him Cuz hell do the same for all, bravo zulu

Very nice ser vice purchasing my new phone.

Great service! I was in and out with no trouble.

Great service every time. Excellent workers & product knowledge.

Very helpful with quick service. Highly recommended.

Ive gone to this store twice in attempt to get a new phone. First time, young guy informed me that something was wrong with the computer and hed call me within the next 2 days to get my new phone/service started. He then got into his car right after i got into mine, (so it was obvious his shift was ending).. did not ever receive a call and decided it was OK and didnt care too much and that i would continue using my old phone, as a was unsure of which phone i actually wanted. I decided to go with the iPhone 6s.. so i went in tonight excited about getting a new phone. I walked in and both reps working were working with someone else, with 2 others waiting too. After about 10 minutes, One of the patrons waiting huffed and stormed out, i asked him if he was waiting and he told me he has been for 45 minutes..without being acknowledged. I also was not acknowledged the entire time, up to and including me walking out telling my children, apparently these workers do not see us! I dont mind waiting, but when someone walks into your store, you say HI, be with you shortly.. or something/ anything?!! So annoying... i will not be back to that store again. Rude and do not follow through on business promises.

They did a great job. Very helpful.

Great service, had fun buying my phone the best version store so far!!!!!

Chris was awesome, he totally walked me through the process, and helped understand what I was needing and got it for me with the minimum of hassle!! Totally recommended!!

Great guys, all, extremely helpful, resolved a manufacturing problem immediately, cant say enough good things about these guys, thanks Travis, Mark and Ron.

Travis was awesome!! Relaxing clean atmosphere!! Highly recommended