A bit of a dilemma...due to vastly different experiences.I was in this store on 6/11 needing some paint for an Andersen window and worked with a young gentlemen who was congenial and eager to help. With minimal inputs he whipped up the quart I needed, we chatted a bit about a common interest and I was on my way. Awesome experience.I went back today (6/23) in need of another quart of a different color. While the same young guy was there he was busy with another customer so a young woman offered to help.It wasnt enough to provide that it was and interior application, the finish and the color...she needed to know all that I was going to paint with it.I mentioned that I had just been in and her litany of questions hadnt been asked on the previous visit. She proceeded to ask my name so she could look me up in the system. I told her I hadnt given my name so it wouldnt be in the system and that seemed beyond her grasp. Then, she tried another angle...she said I could send a picture of the can that I had at home. At this point, if I had to leave the store to go get a photo of the previous can I wasnt going back, Id go somewhere else. Why would I make two trips to get more of this poor customer interaction from her. It is as if I had asked her what time it was and, before telling me she was going to ask all the questions necessary for building a clock.Then she asked me what day I was there so she could possibly find it in the records. I couldnt recall. I reminded her that there was no interrogation during my previous visit, it was quick and efficient. I just wanted a quart of paint to use as I wished to paint some new trim, touch up some existing trim and have on hand for any future need and that I could easily go somewhere else where I didnt have to endure such a non-productive interaction and she took a snotty tone and encouraged me to do so. So I will!As for the young man I dealt with the scale of 5 is insufficient for his score. He clearly had the experience to understand what the customer was after and knew of Andersen windows colors and finishes...kudos to him.As for the young woman if there is a rating lower than 1 Id like to assign that to her. Her attitude was condescending and indifferent to my needs as a customer and the needs of her company to provide a productive experience and sale. Perhaps she was a trainee and she needs a bit more training and a LOT more experience dealing with people...and in particular actually listening to what the customer is saying. My impression however is that it was her nature or personality and Im not the only one who has gotten to experience her approach.As I do appreciate the Sherwin-Williams products I will continue to seek them out however, I will actually travel farther to go to another Sherwin-Williams store or another paint supplier rather than face the possibility of dealing with her again. Its a shame that indeed.

This particular store apparently cant do industrial/commercial work. Terrible follow thru by the staff (well, no follow thru).I have to repaint a cinder block wall that is in frequent contact with water, oil, and chemicals. Tried to purchase pro industrial alkyd enamel in white from them, they didnt have it in stock and said theyd call me tomorrow after they figured out where they can get more from.I waited 3 weeks for a call back, never got it. I finally went in a week before the project was supposed to start to ask about it, I was told product isnt available anywhere. I said I needed something by the next week and we picked an alternative, pre catalyzed water based epoxy. But they only had a gallon of it. So they said theyd call me the next day because their computer wasnt working and they couldnt check stock at other locations.Guess what? No call back, I went in one last time the day of the project, and they didnt have the paint again, in fact, it looks like they never actually tried to source extra material because they said the paperwork was still for the other material.

Pam provided excellent knowledge and service and matched the color I needed using the proper base.

These ladies set the standard for customer service. They are amazing in this store. I use Sherwin for everything but no place feels more like home than this store. Thank you Pam and the nice girl who always works with her for all of your hard work. You make the experience much better. I appreciate you.

I was very well taken care of. The women that helped me was very knowledgeable and friendly.

We had a wonderful experience purchasing paint from the Hudson, Wisc store. Your sales rep was very helpful, she even let us know that there was a sale coming up in a couple of days. Your Emerald products are outstanding, covering in one coat. We will be back.

Fast service. People are very knowledgeable and friendly.

Excellent customer service. Gave us helpful advice picking out the Superdeck stain that we wanted.

I cant see why youd go anywhere else! The customer service was beyond great. You wont get that at Walmart!!

Sherwin Williams products are the best! Also, Pam (manager) has helped me with many different painting projects and staining projects. Her advice on different products and suggestions on techniques/application has been extremely helpful. I highly recommend this store!!

Great help. Knowledgeable

Great service and knowledge

I ordered paint online and it was ready within the hour. I truly appreciated a masked employee delivering the product to my car. I will definitely continue to order the products for the rest of my house from this store. I had originally decided on paint from Benjamin Moore but the location close to me doesnt seem to understand how serious this pandemic is.

I am a paint contractor and this is my home store. Best Sherwin-Williams paint store I have been to. And I have been to about 20 stores. This location is top notch. The are stocked and are full of great knowledge. They are there to help you out. Thanks!

Very knowledgeable and they always have a solution. Ask for Pam.

Friendly and helpful staff.

With Pam energetically running the store, youre sure to have a pleasant experience! Ive used probably 12 different Sherwin Williams stores & this is my favorite one!

Excellent customer service

Prompt friendly service. Walked to where things were instead of pointing.

Bar none / hands down the place for paint. I was looking for a needle in a haystack as far as finding a paint that was purchased over two years ago, and the young lady working pulled it up within seconds of me asking. Staff is beyond educated and friendly....highly recommend this place for any and all your painting needs

Quick instore pick-up and have order by phone for curbside pick-up also.

Great smiles and very friendly staff; they know their paint and also very helpful when it comes to answering my questions

Good customer service and professional

Great place & Good help !

Sherwin Williams keeping records on your paint purchases makes it a lot easier when you need additional paint to match a previously painted room.

Great! Pam helped me with an issue and we were able to get back home to finish the project.

Great sale prices, counter people are real good at there job. real good equipment if you need anything, top of the line paint.

Great service during Covid restrictions

Hudson always seems a good store to visit. Helpful staff.

Your staff are knowledgeable and very helpful. The products are superb.

The staff are very helpful and their products are great.

They were friendly, helpful and offered to carry my stuff to the car!

Get excellent assistance and service every time. And the product is outstanding.

If youre looking for help figuring out colors, the staff are very helpful.

The staff are friendly and helpful and knowledgeable. The paint is high quality.

Great company, the employees really know there stuff.

All I needed was some pail lids, but nice people and nice store

The clerk who waited on us was very helpful and knowledgeable.

Good quality paint and knowledgeable sales people.

Clean, well organized, sales people very helpful

Friendly and knowledgeable staff, fast service.

Very good sales experience

Great crew, they know what you need, try it, you will be happy

Fast friendly knowledgeable service.

Staff was super helpful!!

Always the best service!

Best paint and laquer on the market

Great service and products.

My favorite paint store.

You can locate your prior paint purchases in their system

Staff is very helpful and knowledgeable

Paint for house

They have what you need

Good paint

Great store, with great varieties of paints