They will give away your truck before you get there. However, they will find you a truck further away and then charge you full price!(Bonus is, you get to pay for additional truck mileage! ^.^)

Got a truck, picked it up with just at 1/4 of a tank glad I didn’t have to go far or I might have run out of gas.Returned it was told it was under a 1/4th a tank I needed to fill it or I would be charged $17 dollars. Disgusted I said just charge me I will leave. Upon further consideration and I returned and was told if I didn’t return it with a 1/4th a tank there is an additional $30 charge so it would be $47 dollars not fill it up. Had I not returned they were perfectly willing to charge me an additional $30 they did not disclose.Additionally they refused to tell me exactly how many gallons I needed to get to a fourth a tank. Finally they told me my bill was $91 dollars. When I ordered online it was advertised as $56 dollars. Disgusted I left. Upon review of an invoice they claimed I drove 34 miles in Huntsville. Not a chance. My fault for not reviewing mileage but I had spent an hour now attempting to return vehicle and just wanted to leave. Don’t recommend them at all.Also the truck sounded awful it was on its last leg.

I luckily walked in at the right time because this facility is popular and was booked up but I was able to get a 5x10 that fit my needs perfectly. The staff was extremely helpful making sure I had full access on moving items in on a stressful day. I utilized the month needed and made sure I cleared everything out. Turning in my access card was quick and easy while staff did check to make sure nothing was left.

Manager was nice and informative. But I didnt like how he tried to give me misinformation. Told me if I brought it back after hours I would be charged a $20 fee. But on the site it said if I checked it back in on the mobile site, it was no charge, if I checked in with a rep, it would be a charge. I challenged his wording and started to show the site and email then he adjusted his words. Ive done this a few times so I know the routine.

Hours said open at 9 am on Sunday. We arrived before 9 am and stayed till 9:15 am where no phone calls were answered, no knocks on the door were heard, and probably nobody was there while my family and 2 others cars were waiting outside.Was not well received professionally.We cut our loses with this U-haul facilities staff, unhitched the trailer, and left it in their parking lot.I suggest you do the same if you encounter a similar situation with them.Reattempted to call the office again at 9:28 to notify we left the trailer, but still no answer.

Love the service it was great

Rob answered all my questions. Helped me with equipment options and was very courteous.

Great customer service. I was pleased from the time I walked through the door and the transaction.

The U-Haul service/courtesy/professionalism of the owner at this location (Rob?) is absolutely fantastic. There are several locations nearer to me but Id go back to this one in a heartbeat. Ive never used the storage so I cant rate that.

Great service

Fast service and good people to deal with good price

They always work for and with you. Love UHaul.

Great service and very courteous, polite

Pretty good place for storage....

I have rented from here at least 6 times and have always gotten first rate service.

I returned a truck & tow to this location after moving from another state. First, I received a text directing me to another Uhaul location on Sparkman. However, while enroute, I received a second text redirecting me to this location. Rob was awesome! He was friendly, professional & quick. I really appreciate the great customer service I received today. If Im in need of such services again, I will go this location if possible because Rob is on point! Thanks again!

This place use to be very good to rent storage and uhaul trucks from. I’ve had storage with them for over 8 years. It is under new ownership with Joe and Carolyn Davenport. Joe Davenport has no customer service skills what’s so ever. I rented a Uhaul truck from them and when I opened the truck, it was full of adult and baby roaches. I was in a time constraint with moving so we killed them and kept going. The more we loaded the truck the more roaches came out. I shared the information with Joe Davenport when returning the truck in which his response was “Did you bring the roaches with you?” and “People in Alabama have roaches all the time!”. This response was so unprofessional in which he continued to make smart unprofessional remarks without providing a solution. I gave them one star so that I could leave a review, they deserve no stars do not waste your money here. Do better Davenport’s!!! Be professional with your customers!!!

Good Customer Service, often the storage unit was blocked with trucks and other Equipment

Used them several times and have never had an issue. Very easy to work with. Uhaul is pricey but at least they have good service.

Good people running it, trucks was great. We just were charged for a dolly we didnt request or use. Thats our only complaint.

If people are respectable and you keep it nice and clean wheres a good place to store your stuff

Rude and not very helpful. Was there to drop off a trailer and was told that the trailer rental came with a free month of storage. Then was told that I would have to buy one of their padlocks or go get one of the same style, and that if I did use the padlock that I brought with me, they would cut it off and replace it with one of theirs and charge me for it! I knew right then that I did not want to do business with these people.

One of the worst decision I have ever made. The office slacks competency and customer service. Please take heed your business will be appreciated elsewhere! I will never trust this location or the Uhaul Company with ANYTHING!!!!!!

Fruendly and courteous service, truck was right size and ready when we arrived!

Parking is nonexistent.. But They do get you in and out if you just pick up or drop off a truck

Great prices and availability and services ☺️

Had a truck call another place didnt have one

Fast courteous service.

Friendly customer service by the Owners!

They are rude they dont tell you everything. They over charge you and will not give your money back.

Great service nice people

Van was great, service and was wonderful

Nice people nice and Cleaner

Very helpful

Helpful & courteous

Great service

The BEST!!!

Very friendly

Good