We recently purchased a 2021 new Yukon from this dealership. We had a really good experience and I highly recommend this dealer. While others are charging up to $10k mark up, we got a fair price and fast service. Our vehicle was delivered to us at home and the whole process was handled remotely. Excellent customer service. A+.
I am new to the city and have been to a few dealerships before I found Nimnicht Buick GMC on Phillips highway. Tee is an excellent sales woman! She allowed me to take my time and look for something that I would truly love. She helped me purchase my car and has went above and beyond to ensure I was getting the best service. She was truly great to work with and I definitely recommend you see her for your car shopping needs! You will not be disappointed!
Always get great service from Drew! Work is done well and completed quickly (I usually wait). Great freshly prepared food at the on site concession!Another great experience.
We went to trade our Gmc that we got from Nimnicht about 2yrs ago and the first trade visit didnt go so well and they told us they would call us when new Inventory came in that fit our requirements. They did not lie!!! They called me back about 2 months later and with a lot of compromising on both ends we came out a lot happier and owning a new Buick Enclave. James and his team worked their butts off to make sure we left in a different vehicle that we absolutely love. Erin stayed in touch with us and I appreciate all that Nimnicht did!
Kumar is an excellent salesman. He had all the paperwork completed upon our arrival which reduced the processing time. He was very knowledgeable and spent a substantial amount of time explaining the operation of the vehicle. A very enjoyable experience.
My husband and I had a wonderful experience all three times we have been to this dealership! We have bought 3 cars total all from Madison Avery she was phenomenal she was very attentive and well educated. She was able to answer any questions we had and helped us get the best car for our growing family while also getting the best deal we could get. She truly is one of the best sales women at this dealership and they are lucky to have her.
The entire experience was great from start to finish. Keith was great to work with, he always answered all of our questions and was very helpful. I have owned several General Motors vehicles and this was the best experience ever. Thank you to the Nimnicht dealership. Great job!!
I went to get an oil change and realized I made the appointment at their Chevy location once I got there. Totally my fault. The woman attempting to check me in was very rude and bothered by me, then told me to call to make an appointment. She wouldnt help me make one while I was there. I asked her for the number to call and she gave me a business card. It went straight to voice mail. I was upset she wouldnt help me and make an appointment with me while I was standing right in front of her and she clearly didnt want to be bothered as she ate her toast. If I asked her a question she rolled her eyes and put her toast down upset she had to answer me. I was about to just drive away and never come back. Seeing my frustration, a young man in service came up to me and told me he would give me a form to fill out so I could at least just drop off my car for an oil change as thats what I planned on doing any way. I wish I got his name because he completely changed the bad taste in my mouth left by that woman. He was extremely helpful and got my truck checked in. Then Ringo came out to help me and he was extremely nice, helpful and also made my experience great. He even got me a great quote to replace my tires which I need done. That woman who had the responsibility of checking in cars to service should not be working there because she clearly hates her job and was very bothered by anyone who approached her. If it wasnt for the wonderful gentleman who noticed the poor customer service I was getting and if not for Ringo being amazing, my review would have been very different and I would never go back there again. Thank you to the guys who gave me great customer service!
I went out looking for a used car today. Normally it takes me weeks to find a car. Today experience was so awesome, I bought the first car that was shown to me. Tee A. was super patient. I told her what I wanted and what I didnt want for specific reasons. She went above and beyond to provide the BEST customer service I have every had when it comes to buying a car. There was no pressure to buy and that was one factor that I liked. She was so professional not your typical push car sales person. I would highly recommend her services if you are out looking for a new or used vehicle. This very well may be my last car purchase. If its not, I will definitely go back and hoping that Tee is still there. Bill was also just as patient and helpful with the financing as well. Stop in at Nimnicht GMC on Phillips, you wont be disappointed.
Wonderful service. They kept in touch with me the whole process through and fixed over what was previously done and even let me know about issues that I had no idea about. They also did a great job with the follow up and answering any questions left that I had at the very end and even going and double checking to make sure that one of my initial concerns was okay. Very very happy with the result at the end!
This is my second purchase from Nimnicht and this experience was as good as the last if not better. My salesman Ty Richmond is an absolute pleasure to work with, will recommend anyone I know to ask for him when shopping for a GMC. All of my experiences with Nimnicht GMC have been excellent from sales to service. I have used the service department since 2014 and have had excellent service from my service advisor Steve Elliot. Nimnicht GMC Buick is fortunate to have a great staff that makes the process of buying a new vehicle an easy experience. I am loving my 2021 Sierra SLT. Thank you Ty for finding my truck and thank you Steve for the future services to keep my truck in excellent condition.
Got the early for service appointment and that were able to take my truck back and have the service done. I was on the road again before my appointment time. Excellent service ran and friendly sales staff. Waiting area is nice too with clean restrooms.
Very disappointed. one month after purchase I noticed the roof was leaking then two months later the engine light comes on. Not there problem is the energy I received from them. I would not recommend this dealer.
I like GMC. It’s clean and respectful. It’s the time that it takes for a basic service when you make an appointment that takes too long. I called for a screw in the tire sidewall. I knew I would need a new tire. But 2.5 hour wait seemed longer then I anticipated. It was just 1 tire. I waited for it in future I will make arrangements to get a ride. Staff is friendly but service may over book time slots and then you are waiting for along time.
Fast, courteous service. Was in and out quickly upon drop off. Courtesy shuttle and driver were awesome. Pickup was fast and, since it was my first service was paid by manufacturer. Cant beat that! Thank you!
Best car service experience I’ve ever had!! They even cleaned my car and ran it through a wash—thank you to all the service techs involved!!
Great process, outstanding service manager, vehicle was properly fixed and looked showroom ready upon pickup.
Dmitri was awesome! I let him know that I wanted to custom build my 2021 GMC Sierra 1500 Denali, he got me started and in 6 weeks my truck was at the dealership. He kept me informed all the way and was super helpful with any questions I had. Dmitri is your guy at Nimnicht Buick GMC! Here is a picture of it!
Mrs. Johnson was very knowledgeable, patient and pleasant. Made the process as painless as possible, LOL. My wife and I were very pleased by the end of the transaction. Mrs. Johnson was one of the best reps I have ever worked with. Would recommend working with her to all my friends.Thank you very much.Chris C. Hammonds Jr.
Clay always works a miracle for me. Had a flat, got car towed to Nimnicht, he worked me in to get new tire. I had bought new tires from Nimnicht because he told me about your price match. Clay does a great job!! Friendly, courteous and gets it done for his clients!! Appreciate that very much!!!!!
We have been going to Nimnicht for service for years and they always do a great job. Highly recommend them! Steve keeps us posted on what’s happening with our service and keeps our car running well. My enclave has 100,000 miles and is still kicking!
This was such a pleasant experience! I walked out with a Dodge Challenger! Alex helped me with everything. He was the consummate professional! Gus was the manager and he was great! Mahdi helped with insurance and found us a great rate. Lloyd worked all the financing out so Kudos to him as well. Oh, and I cannot forget Peter who greeted us as we came in. I will definitely be doing business here again! I got my dream car and I cant say enough good things about the whole experience! Thank you all!
I recently bought a new 2022 Buick Encore and I love it! Tee helped me every step of the way and was amazing. She was very knowledgeable and very personable. She explained every thing in detail to my full understanding as she know how I had a bad experience with the last dealership I dealt with. I had been to multiple dealerships before I came here and no one was able to help me with my situation. Tee made me no promises but she did everything she possibly could to make right what she did not even mess up. She went above and beyond and I am forever thankful. I will be coming to see her with any car needs from now on and sending everyone I know to see her as well.
I always get great service. I really dont like surveys and want to be removed from the list. I love Nimnicht GMC, but the over communication is annoying.
I was greeted cheerfully and professionally ...my service advisor, Clay, was polite and we reviewed the requested service which done as requested and in a timely manner. Waiting area was clean, people were respecting social distancing. The status of my vehicle was sent via text so I knew exactly what to expect and when.
Have been coming here every since I purchased my vehicle in 2016 and have always been pleased with the service and my advisor Clay. The food was great as well. This time around, Im guessing because of COVID, I had to wait almost 5 hours for my car to be fixed!!!! Even with an appointment! I had no where to go because I took the day off to get this done. My advisor tried to offer me a rental car but what good would it have done to drive back home, I live by the airport...to only drive back to Buick, on Phillips highway in traffic to drive back home in traffic. So, I had to wait. And, there was no one serving any food like before. No water, no nothing except coffee. Car runs beautifully now but the wait was BRUTAL!!
Wonderful experience! My Salesman, EJ was very professional & communicated very well!
So I kept putting off going to Nimnicht to get a car due to my credit issues. But when I tell you Cole honored his promise by getting me into a car. I am so happy and satisfied. Cole your the best and I really appreciate you and Nimnicht for giving me a chance to rebuild my credit. Thanks your the bestist….
Outstanding work. I wouldnt take my truck anywhere else
David was exceptional. Came in for service, he checked warranty and had work completed on time and perfectly. Dealership is where I purchased- will purchase here again.
Service department was great. Steve Elliot was very helpful and kept me updated as to the progress of my truck’s repairs. The virtual phone/appointment was awful, just wanted a person to talk to, as before. Extremely frustrating procedure. Kinks sure need to be ironed out.Follow up review: used the phone appointment for my recent oil change and a real person answered! Worked perfectly. Once again Steve was prompt, oil change and tire rotation and alignment went very smoothly. Flawless. Highly recommend.
Air bag recall for 2010 Tahoe. Replaced them without cracking the dash. They didnt require a waiver of liability like Gordon Chevrolet as well. Completed in around two hours and prompt with the notification. I strongly recommend for this recall or any other repairs.
I came from NC to Fla to visit Family and I had my 1st Service visit today for my new vehicle. The service dept was already extremely busy when I pulled up at 7:15 am. but these guys acknowledged me with great customer service and got my car pulled in asap. I had 2 recalls to repair and an oil change and the ETA they gave me (because I had to get back to NC today) was very acceptable and they beat the time! Great Service. Great Employees and A Great Dealership to purchase from. Big Shout out to Manager Karine Griffin..Sales Jarin Cobb and Service Advisor David Bock!
Always very helpful and straightforward. Very responsive and accommodating. Clay Newton always gets back to me timely with answers to my questions. Highly recommend Nimnicht for all sales and service needs.
The experience was very efficient but apparently inflation is starting to creep into car maintenance. The price tag almost made me pass out.
My appt for service was at 1:45pm. My truck was not touched until 3:45pm. What is the point of having appts when clearly it does not matter? Very disappointed as I’ve bought two brand new vehicles from them. So much for service after the sale !!!
The routine maintenance was done as requested. They also fixed a loose portion of a pad under right fender. My power steering fluid was low, so that was re-filled. All in all, I was satisfied with the work . The only thing I had to do was re-set the “change oil” light.Highly recommend Mario and his team!
I was amazed how quick the service was and how professional the staff is. Thank you for helping my truck and I.
Had an issue with the wrong transmission fluid being put in I guess before I bought it and I was having a shuddering effect in the engine. Took it into the shop and within a few hours they had it diagnosed and fixed at no charge! I would highly recommend recommend as it was a great experience. In the past Ive always been told sorry not covered under warranty by other dealers Not only was it covered it was fixed quicklyand runs very smooth now.
The service advisor Drew Scott was outstanding. He researched my issue and found it was under a special warranty and saved me a large amount of money for which I am enternally grateful. I would highly recommend this dealer and advisor for their expertise and desire to help the customer when possible
From My salesman Jay to our service representative Drew Scott everyone has been very outgoing and nice. It’s been great getting to finally see smiling faces again! Not only had it been almost two months since I have been there to purchase my vehicle, but my salesman made a point to come outside and talk with us to see how everything was going. Very wonderful group of people.
I was a walk in- looking for a specific color, interior and options in either an Acadia or Enclave. Very limited stock but they had what I wanted. Great sales experience with David D. Minimal haggling and entire process with financing “ out the door” was less than 3 hours. Very pleased and love the car.
We always have a great experience! A very professional place to have our car serviced! Quick and reliable.
Excellent service. I appreciate the shuttle dropping me off and picking me up at my house. My only criticism is the oil on my driveway (pavers) when I parked in my driveway after the oil change. Not any easy fix.
Great customer service at the service department. Knowledgeable and honest help. Thank you Drew for your kindness!
Tayo Richmond is the nicest most courteous sales rep I’ve ever dealt with. He sincerely cared about my needs. He’s a good good man. I recommend you ask for him.
Jason, the salesman, was great. We connected instantly and he was able to provide the information we were looking for quickly. He took us on a test drive then gathered the pricing for the truck we were looking for. Unfortunately, a deal could not be made based on the national advertising. But Jason was great!
I recently purchased a preowned GMC Sierra here and love it! The process was so easy and Keith was a wonderful sales person. He answered all of my questions with ease and had me in and out of the dealership in no time. Truly the best truck buying experience I’ve ever had. Jonathon is an amazing sales manager, can’t say enough about his professionalism. Finance department was quick and efficient and let me know all of my options in regard to warranties available. I will be back to purchase again! Thank you everyone at Nimnicht for such an easy and enjoyable buying experience. I have already recommended this dealership to so many friends!
Mario is great to work with. He listens to my concerns and lets me know if theres service due on my truck that Ive overlooked. He doesnt try to add unnecessary work but always makes sure the services that I do need are done correctly and on time.
Went in looking for a used suv. Found it o line and called them up. They had the suv ready to go for a test drive. Everyone there was great and easy to deal with. Tee was especially great as a salesperson. Would go back.
Ty and The Managers at Nimnicht We Very Helpful With My new Buick Enclave With All The Features I Wanted .They Even Helped Me Get Insurance I Recommend Every Come Buy From Ty :)
I bring my vehicle here for service when needed. I receive great, quick service consistently. Friendly staff, organized and on time!
Amazing sales, great warranties. Easy process. What more could you want for a GMC?
From the start of the deal to the finish,my sales representative James Jones answered any of the questions I had. There were no surprises when I reached the finance office either. This was not my first experience with Nimnicht GMC and possibly will not be the last. I had a great customer experience.Eric,
Quick and easy approval! I love the communication! I look forward to driving off with my Mercedes!!! God bless Nimnicht Buick’s entire crew especially Jarin you rock! Y’all made this journey less stressful.
GREAT EXPERIENCE! Dmitri helped me find the perfect car to fit mine and my families lifestyle! the GMC Sierra is a perfect addition
Ms. Tee was exceptionally brilliant in everything that she did. Ive never had a more wonderful car buy experience in my life. She was truly informative extra patient and extra kind. Im not sure whose idea it was to hire her but, they made a very good decision. I will recommend others to come out here for their next vehiclece and not only that, I will also recommend that they look for Ms.Tee. Thanks a million Ms. Tee!!!
I had a oil MNhange and tire rotation done on my Blazer. Was ready to leave started driving away and my Blazer was making a funny sound. I stopped and got out and looked at the tires. The mechanic forgot to tighten down the right rear lug nuts! They apologized to me, thank goodness I didnt pull out on Phillips highway and get on the interstate because the entire wheel would have sheared completely off!!!!!!
BUYER BEWARE !!!! Didn’t stick with their word on purchase contract ! I was told sale was contingent with engine light getting fixed and when I went to pick the truck up when it was “ready” engine light was still on and I was informed that they weren’t going to replace the turbo but instead they could just keep clearing engine light that needed to be fixed.Also after sitting down with Barry in sales we agreed upon a number for the truck that was purchased, then when I got sent to financing for paperwork and dealt with Shannon I left there with an additional 2k added to my loan for stuff that he explained to me was “included” in the price. It was not included and when working to make it right they did the least they could to make it right. I now have to wait “8 weeks” or longer to get my money back hopefully. Very dissatisfied and will be letting everyone in the Black Creek area to steer far away from this dealership.
Had another positive experience with Drew Scott my service advisor is very informative about my GMC Sierra he values my time and money.
The technician or service gentleman was excellent!! He was beyond accommodating and extremely friendly.
Bought multiple vehicles here- always well cared for and fairly priced. Great attention to detail in sale or maintenance. Wonderful staff and experiences all around.
First let me start off by saying I’m in sales and I am not an easy person to deal with when somebody’s trying to sell me something!! and I’ve had bad experiences at Coggin Toyota and Keith Pierson Toyota in the last few months trying to buy a new vehicle for myself and I was expecting to have a horrible experience again in another dealership but from the second I walked onto the lot I was approached by Jason Horowitz and I have to say he is the easiest person I’ve ever dealt with in any kind of sales, he made the process very easy to where I can understand and feel that I wasn’t being taken advantage of I recommend going to see Jason for any of your new car or truck purchases
Hands down the best car buying experience Ive ever had. All of the staff worked hard to get me the best deal possible and the exact payment I was looking for. Thank you Alex for working hard for us!
Steve is the best. He always values my time. Never tries to push unnecessary repairs.
I would say that our buying experience got off on the right foot, then went south. But after coming back to speak to the financial person, Bill, after he took the time to sit down and talk to me, our experience was much better. The woman who did our insurance was amazing! They have a play area that my kids did enjoy. Im glad I came back to clear the air.
Very professional, friendly and efficient. Clay was first rate from start to finish. I will only use Nimnicht Buick GMC in the future based on my experience. Thank you.
Truly a great company that does what it takes to assure you are comfortable and happy with your purchase.
I went in for warranty service and they were quick a d professional at all times . Now I know where to bring my truck for service thank you
MARIO IS SO HELPFUL WITH EXPLAINING THE WORK IN DETAIL SO THAT I CAN UNDERSTAND
Received a call from Service Coordinator days before Scheduled appointment to confirm appointment. Arrived early and Service Advisor met me immediately at vehicle to start check in and advise me of all services for vehicle.
Tee was professional and pleasant and listened to our auto needs. Would recommend her and Nimnicht to anyone. Enjoying our new car! Thanks again,Tee!!
The mechanic did not hand tighten the oil filter during my oil change. I had to jack up the truck to rectify. ALSO, I now have a giant oil spot on my driveway. So I am EXTREMEMLY UNHAPPY.
Steve Elliot was great to work with. Will definitely be getting my service done here going forward.
Jarin and his team went above and beyond. Hands down the best customer experience Ive ever had. Super happy with my purchase
I was dealing with Drew. My truck was ready on Monday and I came to pick it up Tuesday morning. My truck would not start so they gave me a jump and told me it was the battery so I went to get a new battery and got stuck because it wasn’t the battery. So I immediately called customer service to let them know I need to bring the car back because something was wrong and instead of them telling me will bring it right back up so we can take a look at it to fix it they just told me oh you got a reschedule appointment. That was the first terrible customer service experience. The correct answer should have been, sorry for your inconvenience bring it right back and we’ll take a look at it. So instead I had to call a tow truck to bring me a jump to get started and then was told by Drew oh is more than likely the battery again so just switch the battery out and give me a call back. So I did that and it still wasn’t a battery and I called back to Drew and of course Drew did not return my call. So I finally figured out the issue was they didn’t put my ground wire back in the starter and I was able to finally get it started to bring it back to the dealership. So once I got to the dealership and spoke with Drew he basically implied I brought the car up there like that and it wasn’t a dealership fault and you all were the only one worked on the car. So after arguing with him for several minutes he wanted me to then again make another appointment or leave the car there and they’ll get to me at a later point in the day and I could just sit up there and wait on something that only took them five minutes to fix. The only good experience I had was the mechanic that worked on my car originally he fix the problem like I said in five minutes and he came and brought me my keys and he did apologyFor making a mistake in my inconvenience. I will give that mechanic a 10 out of 10 bedroom he would get a zero out of 10 for the whole experience and the customer service rep who is scheduled appointments at the beginning of the day she would also get a zero out of 10.
Everyone was great to work with, no pressure and everyone was very helpful. We live 2 hours away and would travel back to purchase a car from this dealership. The salesman Jay Davis was so helpful and kind. The finance person (Shannon Roy) was quick and knowledgeable and really helpful in getting us financed.
David is my rep and he is awesome. Makes my visits great. Hes very honest and cares about his customers. This is the best dealership I have ever been to.And the best service and prices anyone could offer.I will always keep coming back.
Our salesman Jason was great. He showed empathy, concern for us and treated us with he utmost respect. I would highly recommend Jason. On the other hand, the management team lacked total respect. their were hidden fees, like saying maintenance fees and added wax fee every 6 months and the added costs were added to the finance charges. There were also a $750.00 charge added to our finance charge to help pay for the staff assistance. All of these fees were added to the total bill with out our knowledge. I tried to get these fees taken of but to no avail, except for a hassle regarding the added maintenance fee because I have my own mechanicIn addition the management team was rude, inconsiderate, showed a lack of concern for the customer, saying my wife do not tell the truth, lacked real knowledge to satisfy customer concerns, saying leave your SUV with out saying when it would be completed only said I do not know. A manager outside at the dealership interrupted me while I was talking to politely to the Salesman, Jason, never introducing himself, he was rude and disrespectful, never saying he would look into the matter personally. He showed no empathy or politeness. This surely raised my concern.Overall my rating is poor
Best service I have ever had a dealership regarding repairs.
Very prompt welcoming. No waiting. Took my car right back. Made sure I knew Of the services being preformed and made changes to the services I did Not need. Very professional and on time!
Drew is my Service Advisor and when I tell you this man is a real Multi-task Master Drew definitely holds that title. He’s very knowledgeable about everything when it comes to his profession, and he works expeditiously to get the job done quality work every time. Thank you so Drew and the rest of the Nimnicht Staff/Team.
Very professional and always courteous when I have my Yukon serviced! David Bock should be employee of the month every month!My experiences have been nothing but amazing since I purchased my 2015 GMC Yukon. Not kidding.
One of the best auto purchasing experiences. Their customer service team is impeccable.
The service department is AWESOME they treat you with respect,explains what they are doing and why,plus they get the job done in a reasonable amount of time. I know that its a team effort but my team leader is David Bock. Thanks again for everything.
Has always been a great experience, Steve Elliott does a great job helping out with any concern I have.
I flew down from Atlanta to purchase a vehicle from Barry with Koris assistance. I dont have enough room to type all the wonderful things i have to say about the folks at this dealer. Everyone was awesome and they had everything prepared for me. The process was quick and smooth, it was like doing a deal with a best friend! Thank you Kori and Barry yall are awesome!!!!
Service excellent as always.Dave provides exceptional service.each time I visit No one but Dave and Nimnicht will service my car.
Love the Sales guys - especially Scott and Jason. We’ve bought a few vehicles from Nimnicht and have always been happy. This time was exceptional though because the new Yukon’s are hard to find especially when certain options are must on your list and there is a microchip shortage at the factory so production is delayed. Jason worked daily to find what I was looking for. He walked us through the lot every time a 4x4 Yukon came in. After a very long search we were going to build one but even that was delayed at GMC bc of the chip problem. Jason called on day and said “I think I have your Yukon.”It was exactly what we wanted - like a fluke that it just came off the truck! If he had missed it by just a few hours it would’ve gone to someone else! People are waiting for these new Yukon AT4s and Jason found mine. I will drive this suv forever - it has every option we wanted. Even the power console!!
Nice facility with lounge and work space. Technician was thorough and I was in and out in a reasonable amount of time.
I love my new buick encore! Dmitri helped me find the perfect car and helped me through the whole process!!
Jason Horowitz is a very professional sales representative. We are shopping and not sure of what we want. Jason was very helpful and took plenty of time to show us Nimnicht’s Buick & GMC inventory & options, Thank you, Jason
Very busy day. The main entrance was not maneuverable without assistance. Thats why its good to have sales people out there to help. Once inside, very nice.I wasnt able to run over the lot to try out all the different styles but since Hampton went out of his way bringing me many different cars to try out, it was easy for me to pick the one I wanted.
From the moment I asked my first question I got answers. Jarin was extremely helpful and willing to work with me. The staff went out of their way to make sure we were taken care of.This is my new favorite Dealer!
Fast service. All problems were addressed and taken care of appropriately. I was happy with the service.
I had an amazing experience at this dealership. No one likes being stuck without a way to go. That is exactly what my situation was and as always it was not at a convenient time. Steve went above and beyond to get me back on the road the next day. What an amazing team. They will not disappoint.
David was helpful and attentive, he gave us a tour of the entire dealership answering all my wifes questions.
As far as day service no issue, but anything you need more depth not very helpful
The best customer service by Tee she was great and explained every detail about the car,will do more business with them in the future and Thank you Tee for helping me find the right truck I love the truck very much and great people at nimnicht GMC Thanks.
Ive been satisfied with Nimnicht for many years. Mario in service has help me and my vehicle for years and I wont take any of my vehicle no where but Nimnicht!!!