Caleb was great from the start. He greeted my family as soon as we walked into the store. I let him know what we were looking for and he pointed us in the right direction. He gave us space and allowed us to browse and try the mattresses at our own comfortable pace. Not once did I feel pressured by him to buy anything, but he was always close by for any questions we had. When we selected what we wanted, Caleb was efficient in getting everything squared away. I really do appreciate the level of professionalism Caleb provided and it made the entire experience very enjoyable.

Some of the best customer service I’ve ever had. Caleb was the great. Super knowledgeable and had just the right mix of being attentive but also giving us space to try the mattresses and discuss them without him hovering. He wasn’t pushy and didn’t pressure us towards a certain product. In fact, when we liked a very expensive mattress he showed us a similar less expensive model to consider. Most sales people would direct you to more expensive items. We truly appreciated it. We had planned on visiting multiple stores to shop but ultimately decided to buy here just because of how great he was. Good customer service is becoming a scarcity so I try to reward it when I see it and he definitely deserved it.

I had such a great experience at Mattress Firm! They have a great selection of mattresses to choose from and most are available for delivery within a week. Caleb was so informative and genuinely helpful. He was not pushy at all and I left feeling like I definitely found the perfect bed. I’ll never buy a mattress from a basic furniture store again. Thank you Caleb and Mattress Firm!

The Mattress Firm team there was very nice and friendly. They took the time to help me swap out my Mattress for warranty claim. It was a great experience. Thanks

I am moving across country in a few months but the mattress I wanted was on sell for a very good deal. I called the store in Jacksonville and asked if I could buy the mattress over the phone as I had tried it out already where I lived at the time. I also asked if they would be willing to keep it in store until I arrived and was able to pick it up. They were able to do both things and were so kind and helpful. Aideen was amazing and attentive to my unusual set of circumstances and made sure I got everything that I needed. I would highly recommend this store to anyone.

I came just look for a topper for my mattress because it was to hard for me.. Cody was the one helping me.. The store manager and Cody was supposed to do a conference meeting on zoom .. the manager told Cody to go ahead and help me.. Instead of me just standing there because the other sales guy was helping another customer.. I told Cody what i was looking for. He explained to me it really be a waste to just get a topper because it only help temporarily.. I told him my situation and also Im a amputee.. After me telling him my situation he still put forth his best.. where other places would halfway do where job.. Cody and I finally pick a mattress out and we went to check out and his card reader was working. So he carried me over to the other sales man computer (sorry dont remember other sales man name). The sales was on his computer looking something up and he stop and pull up the account that Cody save to check me out.. It be a very long time that i have been in a store and had someone to go far and beyond of what training there taught.. I thankful to have met Cody.. I will recommend others to this store. Like i said before best experience I had in a long time. Mattress Firm ought to be proud to have these gentlemen working for them..

George helped us during our first visit to the store. Easily the best sales rep at a mattress store we have visited. Big kudos to him. He really knew his information and frankly it felt like he had a PHD in everything mattress related. Hes a wealth of info and very good at what he does. Went above and beyond in helping us get an idea of what would be best for us and was very friendly and professional in providing a no pressure experience in finding a mattress. Would very much recommend, cant speak highly enough of the experience.

Kayla was a great help finding the mattress best suited for us by listening to our needs. Thank you for low pressure shopping experience. She was very professional, personable and had a great knowledge of products at the store.

My family and I came in not really knowing what we wanted exactly, we just knew we needed a new king sized mattress. Caleb the store manager was very friendly and helpful right from the start. We told him our price range and that we had mixed preferences for soft/firm. Caleb immediately showed us the mattresses within our price range as well as the different styles. We also wanted to check out the Purple mattress brand as we had heard good things about it and he showed us the different options. Caleb was very knowledgeable about the different brands and was able to answer any questions we had but also wasn’t breathing right down our necks and allowed us really shop all the different brands, try them out and take our time choosing. We had our kids with us as well and he was extremely kind to them. We ended up leaving with a great deal on a new purple brand mattress. Couldn’t have been an easier/quicker experience even with our kids with us. Thank you to Caleb for helping us out!

We came in knowing which bed we wanted and Caleb was more than helpful! He was super nice and professional and over all a genuinely nice person! The whole process was very quick and easy. We probably were in there for maybe 20 min total. It was a super pleasant interaction! Thank you Caleb for all the help!

We are furnishing our new house and needed 5 new mattress. We told the employee who helped us (Caleb Hayes) what we were looking for. He found the PERFECT ones for an AMAZING price. In and out in under an hour. HIGHLY recommend.

Cody kindly and patiently helped us finding the perfect mattress and we are looking forward to the delivery.

Caleb was very nice and knowledgeable. He helped us figure out what we wanted. It was a very short and sweet but efficient transaction. You can tell Caleb is a great asset to the Mattress Firm team. We would go there again and refer others as well.

My experiencia was very pleasant . The salesman did a great Job showing me The diferente types of mattreses. I would highly recomend this bussines !

Caleb Hayes was AMAZING. He was able to find some amazing deals for us. Very informative and wasn’t pushy. 10/10 will come back for future needs

I called first and talked with Caleb. He answered my questions and then my daughter and I went to the store. He greeted us immediately and then I told him what we were looking for. He directed us to the top seller mattress, Sealey Posturepedic. It felt wonderful and we were ready to buy but we tried out a few others before selecting. He gave us both a full demonstration with the adjustable base. I purchased a King and my daughter got a queen.Thank you Caleb!

I took my son to get a new mattress for his apartment. We had a great experience at Mattress Firm. This store had many selections to chose from. The salesman, Caleb Hayes, explained to us the difference between products and help us understand our options. He patiently wait for us as we litterally laid around the store testing the choices. When we finally made a choice he worked diligently to get us the best possible price. We left the store feeling great about the mattress we found and the deal we got. We went shopping at 4 other stores before and realized we should have come here first! My son loves his mattress so much that I took his mother to the same store and got us a new mattress for our house as well. We couldnt be more satisfied. Thanks Caleb.

I was mattress shopping with the wifey over the weekend. This would have been the 4th mattress store weve visited and come in 20 minutes before closing. We were initially in the store to inquire about the various mattress options. Caleb was a no-pressure salesperson and answered all of our questions. In the end, we did decide to purchase a mattress from this store due to his superb customer service.The only issue was for the two sets of bedsheets, which one was supposed to be delivered with my main order, and the other was to be picked up later this week. After my delivery date was changed, my bedsheet order was no longer part of my main order, with one set to be delivered separately later and the other to be picked up at the store the following week. I was informed there was a glitch in their system. I am a bit frustrated now because I will have to spend more money to get another set of bedsheets from my local store to ensure I have it ready for my bed when it is delivered.

The store Manager Caleb Hayes, was excellent.He let us look around and the we talked with him. He gave us the needed information to help us choose the right mattress. I think I am going to love our mattress.

Absolutely wonderful shopping experience. Caleb was very helpful and answered all our questions without hesitation. He made the whole buying experience so painless I didn’t even consider looking further. I am now waiting for the delivery of my purchase in a few days and am very excited to say the least. This review is for the customer service portion only for now but if the mattress and base is anything like the quality of Caleb’s professionalism I will look for a way to give 10 stars and yell it from the rooftops! Stay tuned...

Very clean store and very courteous staff. After going to multiple stores in the area we decided to purchase at this store. Our sales rep, Mr. Caleb Hayes, was super professional and took the time to show us all of the mattresses in our price range and worked with us to get us out of there with a mattress we were more than happy with.

Walked in said what I was looking for & was out of store in 20 minutes with delivery in 2 days! The salesperson was polite, knowledgeable & professional!

Caleb took great care of me. They had a big selection and I was able to find what I wanted quickly & easily. I can’t wait for my new bed to be delivered in just a few days! Again, Caleb was friendly, easy to work with and knowledgeable. He made the process really easy!

Caleb(manager) was very patient with us. He answered our questions,made suggestions, and made us a good deal on the beds. He kept his distance, kept his mask on, and informed us of possible combinations for our bed. Excellent young man

Quick easy transaction. Knew approximately what I wanted going in. Was in and out in just a few minutes

The salesperson was very professional and was very knowledgable about the products. She was very kind and offered us water and showed us the Covid-19 sanitation station. I am very pleased with my purchase. I would definetly shop with this company again and also refer friends and family.

Caleb was honest and informative. We are very happy with our purchase. Caleb is an excellent sales person.

CALEB was great to work with, he explained everything thouroughly. Applied discounts and was just a good guy to talk to.

It was wonderful. They were very helpful and helped us find the perfect bed for us. I will go back there I need another bed for my daughter.

Diamond is in need of customer service training and communication training. When we can i to the store she greeted us. I said we just wanted to look around and she kept talking. She kept interrupting us as we were discussing our choices. I asked her to please just let us look...she kept talking asking the obvious salesperson questions. I said you need to stop please just stop she talked over me. She is horrible at her job!!!! She needs training. I have been in customer service for 45 years... she is the worst I have seen. We planned on a purchase that day, in that store. We changes our mind after our dealings with her.

Caleb Hayes was a complete doll! I have never been to mattress store let alone mattress firm a day in my 20 plus years. But I will def be making mattress firm my location to go and refer. I was actually referred by a coworker/ friend of mine and she was right easy peezy lemon squeezy. So I want to start off with just walking in the store was fun! I walk in to a fun loving family shopping for a mattress and that was welcoming energy then Mr. Hayes was nice enough to put his food on hold and help me out. Lucky for him I had one thing in mind and that was getting a mattress instantly and whats better then a bed in a box? Am I right? Haha. Anyway so he proceeds with asking if Id like to sit down and do paper work to see what id be approved for. Soft credit check nothing crazy for the 90 day plan (my coworker advised me of) I get approved in no time! Super quick process. Again I had one thing in mind and I explained that. Instantly we head over to the twin sized try out mattresses. I tried it out (sleepys 12 curve) loved it. Signed some papers and we were OUTTA THERE! lol and thankfully helped it into my car. He was very informative and had good energy. I do not recall his coworkers name but he had some amazing vibes as well! They seemed like a great team! Both very knowledgeable on their products! Phenomenal experience for me since first impressions last the longest and as for my first mattress store I hope its my last that I will continue to go to for future needs if need be! Amazing! Will also be referring anyone and everyone to this store!Foot note -I waited a night to write this. I love my mattress thank you again Mr. Hayes for the fast and great service you were able to provide.Who Dat,A. Figueroa

Store manager was on point, Caleb was great very knowledgeable and professional. We will be back;)

Enjoyed buying a mattress here! Anthony helped make it a great experience. He was very knowledgeable on the types of mattresses and was able to show me a selection within my budget. He helped me narrow down my search by showing me the subtle differences between each mattress. He didn’t try to make me buy something out of my price range, and asked questions so he understood exactly what I was looking for. Overall a 15/10! — Elle F.

Super friendly and very courteous service by Mr. Caleb Hayes. He was very knowledgeable and was able to provide me with good options. I will be returning to make a bigger purchase. I appreciated the social distancing in place at the store as well as the use of masks and the availability of hand sanitizer and masks for customers. Also, the store has a great selection of pillows, too.

Very clean store also Caleb was very helpful and informative on helping us pick out a mattress right in our budget!

Caleb was great, very informative and knowledgeable about all the mattress’s that they have which was a very large selection. Great deal on our new kingsize adjustable bed. Can’t wait till it gets delivered

Caleb was really easy to work with. He made it super easy to pick out the perfect bed for our guest bedroom!

We had a great experience purchasing a mattress at Mattress Firm - Northeast Jacksonville from Caleb and Anthony. From the time we called in and spoke to Caleb to going to the store and talking through/ making our purchase with Anthony, the process was seamless and efficient. They are knowledgeable about beds and won’t try to oversell you. We found exactly what we needed and very quickly. Anthony even managed to entertain our 18mos. old through the process. I would highly recommend visiting this store for your future mattress needs!

Diamond was very friendly and knowledgeable. She took her time and helped us pick a great mattress that fit exactly what we were looking for.

Caleb was polite, respectful, full of suggestions and answers. He made the purchasing experience very pleasant.

Anthony was very nice and helpful. He gave us a lot of information about the beds and bases we were interested in. He is a nice person and worked hard to give us all the information we asked him. He was a good salesman. We went back today to actually finish the paperwork and the gentleman that did this was also very nice and informative. He was by himself and he had two other couples that he needed to help while he was doing our paperwork. He tried very hard to help us and help the other people as well. He was nice and I will recommend this place and these two gentlemen to anyone I hear are in the market for a new bed. Thank you and take care.

Caleb was very knowledgeable and helped us find the best deal for a bed I think we will be very happy with. He explained all the terms and itemized our total so that we understood exactly what we were paying for. Im looking forward to our new mattress!

Caleb was fantastic from start to finish. He gave a no pressure sales experience that helped guide us to making a decision. We planned on going to a few other places to shop around but felt that we got the best deal for what we were looking for.

Friendly and knowledgeable staff.

The personal service we received was excellent.

Went to Mattress Firm today to look at mattresses and ended up buying what was shown to us!! Caleb greeted us right away and showed us top of the line products that would fit our needs! He is very professional, very friendly and was all about hearing what we were looking for and not just trying to push a sale! I highly recommend contacting him for your mattress needs! Again, please contact Caleb H. for your mattress needs! I will definitely be contacting him again to purchase mattresses for my kids!

The whole experience at the Mattress Firm in Jacksonville, NC was great, the salesman Anthony was great at his job and very knowledgeable about all the inventory in his store. I ended up getting a phenomenal deal on a great mattress and adjustable base. Ill absolutely shop there again and would recommend it to anyone!

I was looking for a bed with very specific requirements- had to be the most supportive, but also softest and also cheapest, while having warranties and financing, extras offered and king size.Basically it was going to be impossible. Anthony had me test maybe 6 beds after I explained my needs. He knew instantly what I meant when I said soft and supportive, and went through just a few options that got better with each bed. He got us the exact dream bed of two very different sleepers- financed, extras included and delivered!Basically I feel like I should buy at least 4 more new beds now because it was a really comfy experience.

Bought a bed, and paid for the premium service to move our existing bed to another room after delivery. The delivery men were god awful. They were rude, and had no desire to assist. When we were trying to call this Mattress Firm location. The drivers simply left our door open and took off without a word. It was the single worst customer experience Ive ever had with a furniture delivery. I was shocked and appalled at how we were treated.

I had a rather complicated return/exchange under the warranty claim and CALEB could not have been more helpful. He was patient, professional and creative. He not only guided me on the best mattress & box spring combo, but he helped me figure out the logistics of actually transacting. Knowing I had kids running around crazy, he was also swift - big bonus. And thoughtful. Totally redeemed my previous (not-so-great) experience with this place. Thank you, Caleb.

This store is the best! Caleb helped me and my boyfriend out tremendously. They have the best customer service and great selection. Caleb worked with us to get us a great price that fit our budget. We got the best deal for a low cost. I would highly recommend going to this store and speaking with Caleb for your mattress needs. He is very knowledgeable and will honestly help you get what you want in a reasonable price range. He will finance your mattress needs to what fits you best. I guarantee that you will not walk out of there unhappy. If I could I would give this store 10 stars.

The salesperson at the Jacksonville NC office was very knowledgeable and professional. We havent gotten our mattress yet so cant review it, but would highly recommend this store.

Can’t beat the price with quality. Caleb helped me out. Highly recommend talking to him

Diamond was super fun and friendly when we first walked in! She was very understanding of what we were looking for even though we weren’t 100% sure on what we wanted. Through various test outs, Diamond was able to help us pick out the perfect mattress for us and for a great deal! Thank you so much!

Caleb & Lax were both extremely helpful & did everything they could to make sure that we took home the best bed for our needs! They were patient & answered all of our questions. My husband and I would highly recommend Matress Firm!

Anthony Lax is great!! We go to him every time we need a mattress and have not been disappointed yet! He offers customized recommendations based on our needs and I never feel any pressure . We love mattress firm and will always be a loyal customer .

The salesman Mr. Anthony LAX was very knowledgeable in helping us to find the right bed.A very warm greeting at the door, no type of pressure very good at his job. Would highly recommend mattress firmto anyone of my friends.

Caleb is awesome!!! Found us exactly what we were looking for and helped explain everything! Very friendly and professional as well!

Caleb gave superb customer service! Ill ask for him again!

Wife and I went here not sure what we wanted. Caleb was our salesman, and walked us through everything. He was great! We were able to purchase a great mattress with incredible discounts. Highly recommend going to Caleb when looking for a mattress!!

Just went to Mattress Firm to buy a new king sized mattress and Caleb Hayes was a wonderful salesman who made the process very easy. He helped us get the best price and even a military discount! Very professional and knowledgeable. Highly recommend this store. He was assuring and helped us feel confident in our purchase. Walked away happy and excited for our new bed!

I haven’t received my mattresses yet but I’m pretty sure it’s going to meet mine and my kids satisfaction . Store manager Caleb was amazing as well with his great customer service skills . He made us feel welcomed overall he was great .

The gentleman Celeb Hayes was very honest in helping me pick out the best mattress for me.

We just happened to stop in one gloomy day. We had no intentions of purchasing, but every intention of torturing ourselves with testing out beds again. Caleb was very helpful and informative. He was not at all pushy and was very patient. Caleb was kind enough to price out our three options. We ended up purchasing. Caleb definitely has great customer service skills. We appreciate his time and would definitely recommend others to see him. Thank you Caleb for an easy process.

Caleb at mattress firm was great in helping me find the perfect products for me and my wife. We will continue to return to this store location to work with him. Thank you Caleb Hayes!

Hands down great experience. Have bought a few different things from here, and Anthony has always answered every question and went above and beyond for me and my family. We appreciate all of his help! Our new matress has help us get a better nights sleep and correct our back and shoulder problems.

Great Customer service. Lax was knowledgeable and helped me find what I was looking for. Great financing and I highly recommend shopping here. Especially on Labor Day.

There are actually two Mattress Firm locations within about a 1/4 mile. This is for the bigger store. Very big selection of mattresses here and the salesman (comedian?), Anthony, was quite knowledgeable in them all. Hes obviously a seasoned sales guy (with a great sense of humor), so he put us on the most comfy high end mattress that would make the wife and I both happy first (that I really liked). Then showed us similar mattresses with different price points. He wasnt pushy at all and was great to work with finding the right mattress for us. We could have saved alot of money by buying discount or from Amazon, but are very happy with going this route to make our sleep that much better. Now, we have 120 days to decide if we made the right decision...well see and update (if I remember).

Caleb and Caitlin are the best

Anthony was wonderful! Knowledgeable, not-pushy, extremely friendly and made my experience at Mattress Firm great. Not to mention, he worked with my budget and got me a fantastic deal on a new King mattress and adjustable base!! I would recommend Anthony and Mattress firm to anyone who is searching for a new mattress.

Mr. Ryan Kriebel did a fantastic job. I was a first time buyer & hesitant at first because of all the horror stories I hear about salesmen in this city. I explained my needs & Ryan found the PERFECT mattress I wanted. There were items not in stock at the time but Ryan our in the extra work to get them shipped next day with no extra cost to me. With the issues COVID brings to many companies, Ryan worked proficiently & diligently to take care of what I needed. Walked out of that story happy & relieved! Highly recommend!

We went in having an idea of what we wanted. Caleb showed us around and found the prefect mattress. Fast and easy!

Caleb made my purchase quick & easy, that’s why I came back to him. Third purchase from him & will be returning one more time.

We really needed a bed and Caleb helped us out. Caleb greeted us when we entered and explained what we needed to know without being over bearing or pressuring us to something we didn’t want. The mattress store was clean and well laid out. The store organization helped us find what we needed without having to be escorted around back and forth. Without Caleb’s assistance we would not have found the bed we needed.

This is the 2nd time I have purchased a bed from Mattress Firm. I love the beds and the customer service. I never feel pressured to buy and I feel like I always have all the information I need to make the best decision. Anthony was an amazing! He made us feel like we family. I will continue to buy beds for my family from here.

Anthony Lax was great! He answered all my questions and made the buying process extremely painless. If the quality of your staff is the same as the product...I am sure I will be pleased with my mattress for years to come.

We were on a time crunch finding a bed and Adam was very helpful and was able to find us a mattress for same day pick up!

When I walked in I was impressed with the cleanliness of the store and the chipper attitude of Caleb. He wasnt pushy and he helped me to stick to my budget. He treated me as one of the family not just another sale to make. Thank you Caleb for your knowledge and your kindness, I would reccomend him as a sales person in Matress Firm in Jacksonville NC anyday.and to all my friends and family. Caleb made the difference in my purchase...God Bless you and yours.

After visiting many other stores looking for a mattress, I ended up in Mattress Firm. The experience was by far the best of all we had visited. Anthony Lax greeted us immediately and asked a few questions to determine the mattress he felt we would like. He wasn’t pushy and listened to our budget and wants. He was very easy to work with and had a great personality. We purchased a mattress I feel very confidant in (the 120 day guarantee was a bonus) The only negative in my experience, at no fault to Anthony, is the wait time to receive my mattress. I will be moving into a new place on the 14th but it will not be delivered until the 24th. Overall my experience was beyond exceptional and will return in the future.

Cody was very helpful and friendly

Friendly, courteous and very helpful. Caleb asked all the right questions to make sure we picked the right bed for us.

Our experience at this store with Caleb as our salesman was the absolute best experience we have ever had when mattress shopping! Caleb is a no pressure salesman, very friendly and considerate. The mattress and pillows we bought have proven to be the best ones we have ever purchased. I highly recommend this store and the salesman, Caleb!!

Felt welcomed and appreciated as a customer. I felt like I got a very good deal on a quality product!

Went into mattress firm with not a lot of time and knowing pretty much what we wanted. We were greeted by Caleb who was extremely knowledgeable and helped us quickly through the process. I would definitely go there again and purchase a new mattress

Caleb was amazing! Didn’t feel like a salesman, coming from a salesman myself. Got us an amazing deal on our new mattress and pillows! I highly recommend him and if you go, be sure to ask for Caleb! Will definitely go back to see him if we ever need anything else!

We came in casually browsing but really in need of a new mattress. Caleb was so awesome! He is knowledgeable about all products and did not pressure us to make a decision or to even buy. Caleb made the process super easy! I definitely recommend this store and associate!

Mattress experience very good. Answered questions that we had, let us test the ones we were interested in and discussed the differences. Pleasant personality and very helpful.

My sales rep was very knowledgeable. She gave me plenty of time to make a decision and found me the best possible deal. She was alone in the store and was very overworked. This may be to just opening back up during Covid. She did an amazing job juggling phone calls and people coming in.

Quick and easy experience. Told them our budget and they helped us get in and out in under 20 minutes! Caleb was very friendly and we should get our mattress in two to three days. Very glad we went there.

We walked into the store a little less than an hour prior to it closing. We were helped immediately by Caleb. He was professional and beyond knowledgeable. We are beyond happy with how he was able to help us find the best mattress for us. We will without a doubt be back for our next mattress

Quick and easy getting things done right and the right way

Caleb W Hayes was wonderful, polite, we got what we needed and he was very helpful finding us what we needed and really quick in and out in 15 minutes. Left happy and stress free thank you mattress firm

Caleb was an excellent, informative employee who I would happily do business with again.

Great service, fast, polite. Ive been a regular customer because of salesmanship quality. Go c Caleb, what a guy!

Kaleb was an excellent representative. He helped me find the right mattress and gave me an excellent discount. Wonderful job!

We have been to this location twice now and both times we were treated with excellent customer service. Caleb helped us each time we came into the store. He is patient and kind and willing to answer the same questions over and over again as we picked out the perfect mattress.

Caleb Hayes is a gentleman and a fantastic salesman, great experience

Great experience while in the store and working with Chuck. Hes very knowledgeable and informative. Really opened our eyes to what weve been missing all along.Looking forward to enjoying our new mattress and adjustable base LP100. Thanks again. Highly recommend coming in to see them vice going to a furniture store.

Stopped by Mattress Firm in Jacksonville after recently moving to North Carolina, was helped out significantly by Caleb selecting the best fit for myBody size and type. The store has a large selection of the best new Mattresses, and Caleb knew all the relevant information to assist me in making a decision. Thankfully there was no pressure or annoying sales tactics.

Anthony, the manager, has been everything you hope for in a mattress salesman. Informative and offering of great deals on their products. He has helped us on multiple occasions and will be the first place we visit when the time comes for our next mattress(es) purchase.