Logan did an excellent job and switched my phone over with no issue at all! He was very well read and you can tell he enjoys his job! I feel like I asked a million questions and he was very helpful and patient and polite!

My service was great! Eli was very knowledgeable and answered all of my questions and Made me very comfortable with my switch. He also gave me some great recommendations for Internet and tv services!! I did get the Internet service and Ill definitely be back to add tv into my bundle!! Thank you Eli!!! You rock!!!

Very helpful. I was not toldAVOID I -PHONEuntil after I bought one. This AT&T store exchanged it for a real phone(Samsung 5G)that will do the job.REMEMBER ....AVOID I-PHONESave yourself the pain and anguish I will go through for a long time.Very good advice AVOID I-PHONE. I wish someone would have told me.

Store rep was very helpful in explaining the differences in the iPhone 12 series and explained the return policy and the restock charge if I changed my mind about the phone I chose. I was in and out of the store probably within 30-40 minutes. Erika Corlee thank you for your patience and helping me pick the phone that meet my needs.

Employee was very helpful and worked with my budget.

My bf and I went into the store yesterday to switch my phone onto a different phone plan. Moises was the rep that helped us. He was very helpful and kind when assisting us. Thank you!

I was sent a new phone as ATT considered my 1+5 to be 3G.It a great phone and the staff at our local ATT store agreed with me that my phone was 4G. So after I received a warning text that my phone will soon be losing its normal functionality I made a visit to the store. The staff activated the new phone ( Samsung Galaxy S9 ). I can only hope that I wont be charged for this new phone when it wasnt needed. 🙁

The young lady that helped me was kind, knowledgeable and very pleasant experience.

Adam is great. Jaquan also very helpful.

Staff available to assist individuals with Disabilities. Staff able to explain answers to the questions you might have about services on or for your phone.

Brandon was very knowledgeable and patient with our very complex issue involving multiple accounts. He needs a raise and possibly a drink after all that 😁

Staff is always friendly and waiting at the door to take care of you when you arrive. My experiences so far have always been positive and each time I’ve visited I leave a satisfied customer.

By far the best experience I’ve ever had at AT&T. I ended up going in for a small accessory. After listening to me ETHAN found ways to reduce my bill by so much I was in shock. He listened and worked really hard. Katie manager came over several times to make sure I was getting the most discounts I could. I wish every retail store for this caring and workedThis hard! Customer for life!

They were very helpful and if I would had more money I would have given a tip. Very knowledgeable and took their time and fixed me right up

They was busy but they tried to take care of all business and answer questions about everything.

Moses is really helpful! So much better service than Verizon.

Nikki helped me so much in getting my things back on my new phone I couldnt be happier!

They had great, positive, customer service, would total recommend!

A huge thank you to Patrick! While shopping for a prepaid phone for my elderly mother, he was patient in explaining how the plans work. He listened when I told him about my mother and was able to help me pick a phone that would best fit her and her needs.Lets face it, Im sure the sales reps get tired of repeating themselves all day but he was patient and super sweet! I definitely recommend this store!

The gentleman (Patrick) was wonderful. He answered all my questions and I was delighted with the experience at AT&T. It’s a great company.

I just had the most pleasant experience ever. I went in to inquire about cable and internet and met Paige. She was very knowledgeable and accommodating. I will definitely be back to this store and see Paige for all of my wireless and home entertainment needs!Thank you again Paige and team.

I upgraded my phone and came here to get my info transferred. Paige worked with me and she was a great help. Very patient and thorough.

Joel was very personable & professional. He made this experience calm & quick.I am very grateful he was my consultant.

I truly enjoyed the Impeccable customer service provided by Mr. Russell. He was very professional and was able to answer all of my questions. He even made my 10 years old daughter day. She also felt like her needs were met. He didnt discriminate due to her age. Thanks. You made our day better. We needed that. Especially, in the midst of all the madness thats going on. This is why I have been a customer for 21 years.

AT&T has got the job done for me! With no issues or extra fees. I would choose them over any other cell service provider.

Great store! Alea was great help! Ill definitely be sending my family her way! I recommend going to see her people! (Everyone was professional and nice!)

They keep asking me about my internet service I told them I was happy with mine but they keep on finally I told them NO I dont want it and then they told me I could get direct and again I said NO and left

5=very satisfied.Our experience at your Jonesboro, Ar store was excellent. Chad, Brittany and an African American gent, (Joquan I think )sorry, cannot remember his name but he said hed been w/ this store 5years, they were so attentive, friendly, knowledgeable, didnt get frustrated with all our questions AND TOOK THEIR TIME WITH US, no matter how long it took, from phone purchase, android to iPhone data transfers, to getting accessories, they were amazing!! IT WAS A VERY PLEASANT EXPERIENCE AND WE ARE THRILLED TO BE WITH AT&T AND FINALLY OWN iPHONES !! Thank you, Charles E Martin & Lizann Price

Absolutely the best experience I have had at AT&T. Paige and Alea were very friendly, patient, and super helpful with getting my husband and I switched onto our new account, setting up our new phones, and helping us with accessories for our phones! I have loved doing business with this store as everyone was very nice, the store was also very clean, and had great social distancing and other factors to help with COVID. Will be returning should I need anymore help!

Our experience was absolutely wonderful! After the headache we revieced over the phone and in paragould. The jonesboro store fixed every problem we had, please if anyone needs any help please go see the associates, they were all absolutely wonderful, helpful, and professional!

Very friendly, got the help I needed fast and efficient. Service is kind of overpriced though.

There were no accessories available to purchase for an iPhone 11 Pro Max. They referred me to Amazon 🤷🏼‍♂️🤦‍♂️🙄

Had problem with my phone and Beverly repaired quickly

Went to purchase 3 new phones. Once card was ran for purchase and new phones were activated the salesman walked away and we had to wait a good 20 minutes for a manager to finish transaction. It was at this point we were told one of the phones could not be traded in due to being locked out of apple account. We had already told this to 2 other sales reps and they never once mentioned not being able to trade in a phone due to this issue. We decided to cancel the entire transaction, which took another hour to complete. Will take business elsewhere next time.

The staff here, in particular, Paige, provided a great customer experience, and helped me choose my home entertainment solutions like internet and tv service. I definitely feel like she listened to my needs.

Moises was amazing. Great service, and easy to get phone and setup done!

Great service and detailed information at Turtle Creek Att store. Service rep Chad helped us leaps and bounds in upgrading our phones. Thank you for the awesome service.C. McCallie

Chad and Jaquan were very helpful

I was introduced to Patrick and when he went to help me with an upgrade and he was happy to help me with everything! He explained all the promotions and savings available to me and to where I understood everything. Patrick was also friendly while we were waiting on the new phone to upload everything I needed!

Eric was amazing and very helpful! 10 out of 10 recommend

Patrick provided excellent customer service! He answered all of my questions and even helped me upgrade my account to unlimited, which saved me money in the end! He was friendly and very helpful.

Jaquan is absolutely the best salesman weve encountered here been with the company 17 years never had such a smooth experience

Moises was my representative who helped me.I previously came into the store to add a line and my previous rep changed my plan to one that I didnt quite like so Moises got them to change it back and actually to a plan that usually doesnt allow multiple phone lines. He was very nice..quick and he answered all questions that I had. Im a very happy customer

Patrick took his time in explaining every question I asked. Was very helpful with making sure I understood the return process. He was very nice and very helpful!

Good service friendly workers.

I went into this store and had a very pleasant experience today. I was greeted by a woman named Erika who began to make this a successful trip to AT&T. With all of the covid procedures we are following and having my foster children with me it is usually an unpleasant experience to go anywhere. She showed us the utmost respect and patience. She helped with all the questions I had and the other workers were kind and friendly to my talkative children. I would recommend that anyone and everyone go to this location and ask for Erika to give them help too!

Mitch was very kind and helped me get moved over to my new device with no problems

Eric Cornwell was awesome!! He helped me open my own account and found me the best deal possible.

I had a terrific experience with Alea at the Jonesboro store! She was very helpful and patient.

Moises is very knowledgeable and he helped me get the best deal possible! He even saved me money by applying my nurses discount that I had previously tried to get online with no success!!! Excellent service!!!!!

I had a very pleasant experience. Jaquan and Brittany were very helpful and took their time to work on my issues. I was very impressed with their customer service skills and effort, something I find lacking often these days.

Jeremy Wiseman greeted me at the door. He was very attentive and actually listened to what I wanted. He was very understanding of my situation. I left the store with a brand new Iphone 12 Pro Max and a plan that is perfect for me and my budget. From this moment on I only want to deal with Jeremy Wiseman. If you want a new phone or plan then you need to go talk to Jeremy Wiseman!

We couldnt have gotten our service moved without Jaquans expert help and friendly service

Very helpful and got our account straightened out for us.

Erica is Awesome! Any questions you may have, she makes sure to get you answers! In the world we live in now, most people are all about getting every dollar you have and she definitely makes your money worth while!

Horrible customer service, would rate zero stars if I could. If you need to go to an at&t store just go to a different one. Someone must have been in a horrible mood today.

Jaquan was a marvelous sales agent and deserves all the praises you guys can muster!

My day started with me trying to call the Jonesboro Verizon store as I have for the last three weeks. I made an appointment online and went on that day to find the store was empty.Today, I called Verizon one last time hoping to reach a human. I was unable to get anyone to answer. I then called the AT&T location on E. Highland next to Hiro. A very polite gentleman named Jaquan answered the phone and spoke to me. He told me about some of the deals they had and asked if I’d like to come in and meet with him. I went in to the store very hesitant to switch to AT&T having always had Verizon.After talking with Mr. Jaquan, my wife and I both decided to purchase a new phone. (With me switching from Verizon) He was very professional patient and was able to answer every question my wife and I asked him. Most of all he seemed to be very honest and made us feel no pressure to make a move today.This store is lucky to have him as an employee.

Made a trip to local At&t store, it was time to upgrade my phone since it hasn’t been working good for a while. Julia was the representative that was helping me. She did great job helping me decide what phone I should get she helped me to transfer all my information to my new phone which I appreciate a lot, I didn’t want to lose all of the pictures of my grandkids :) over all great service, great visit!

I had to get a new phone and they were very sweet and very patient with me about getting everything switched over....

Kyle gave me excellent service. Patient and very knowledgeable.! Made buying a new phone a great experience!!!

I was in the process of completing a very complex online order with multiple levels of applications. I knew i was in trouble and may need help. Even with a slight precautionary wait, i was pleasantly surprised when Anita seamlessly grabbed the items from my cart and with a firm grasp on the varying circumstances around them, processed my orders in as timely of a manner as she could. Very professional. Ive been a customer for over twenty years. And counting. Thanks again.

This store is the BEST! Moises is who helped us and he was so easy to talk to and very informative and just great customer service skills!!! This is the place to go.

My visit today was much better than my last visit in November. Jaquan was very helpful. He took care of my needs and I got HBO Max to watch Games of Thrones. The manager Eric came over to check on me and this energy was great. I will see them every time!

My daughter and I both needed new phones to upgrade. Anita helped us and was very knowledgeable of products and matched us to phones as close to what we liked as possible. Also kept the cost in our range as requested. I have been to this store before w a friend and the staff are all friendly and helpful.

We were looking for new phone service and Jaquan got us in and out! Hes the best and needs a raise!

It has been a bit since this happened but when I upgraded my phone I SPECIFICALLY ASKED THEM not to put the insurance on my phone. As well as the AT&T next up plan. But it happened. I looked at my bill and not only did they put me on insurance and the next up plan, they UPPED my current plan! I have previously worked as an authorized retailer for AT&T and I have to say, I am so disappointed. It’s sad that they view their commission over their customers requests. I will not be upgrading my phone, nor any of my lines at this store again.

Selina and Antwan were wonderful. They helped me get set up with a new phone and better plan. I would definitely recommend everyone go see them.

Moises and Antwan were very helpful. Couldnt ask for better service from them! We went Monday and was assisted by Joel, im not sure he knew what he was talking about. He sold us a tablet to add to our plan for my uncle in a nursing home, we told him exactly what we planned to use it for and he said it would work for what we needed. After purchasing it and getting home to set it up (of which he didnt even try to help set up), we found out we cant even use it for that purpose! Was told we have to pay an extra $50 to return the tablet. Very disappointed with Joels service. But a huge thank you to Moises for being awesome and such a huge help and to Antwan as well for any additional help needed!

I had a great experience at this store! All of them people I talked to was very nice. Got set up with some great deals! Julia was very helpful, and sweet! Great experience over all!!! 👍🏻

Its been a hectic day but January made everything feel seemless with my transition to my new phone

AWESOME Service!!! Anita is super great, explains features, works with you one on one and makes sure you’re happy with your phones and service. She’s also great in answering questions and helping after the sale, which is remarkable these days!!!Five stars!! Thank you Anita!!! Love ATT!

Do not trust adding new phones we were told our bill will go up about 40-50$ instead we get a separate bill we have been trying to get this resolved for a year and nothing finally a Year later we are in and we now owe 2000$ that I must pay all at once to get that separate bill that they were to combine which did not go up 50$ more like 200$ it is really a mess. And all of the trips made to this store with don’t worry we will get that combined and taken care of not handled. I am very unhappy about this and think the customer service stinks. Needless to say the guy who did this is gone and no longer works here so we can ask him what he did to get two different accounts.

Kacee, thank you so much for being so patient with us. Your so awesome. Thanks again!!!

Kaycee was excellent. She took her time and performed tedious tasks with ease. She made my experience less stressful.

I usually don’t particularly care to go to the at@t store but, Let me tell you that the service here is great! Julia helped me make sense of what the options were and recommended the best most common sense solutions. This girl killed it! I never review places I go to so for me to take the time to review it should be all you need to know who to trust with your communication and entertainment devices and what not!

It was a true pleasure working with Jaquan to get my new phone activated and running with a great deal. Highly recommended

Moises, Antione, and Jaquan (showed up at the end) were ALL GREAT!!!! They really helped us figure out the issue with my cousins phone!!! If you ever need help, these are the guys to call!! THANK YOU! They all deserve raises!

This AT&T store was amazing. I went to several stores in different towns yesterday never got waited on. I came to this AT&T store at Turtle Creek Mall in Jonesboro AR today. Gage came out and took care of all my needs immediately reset everything on my new phone was very polite could not ask for better service. Other employees came by checking on me while I was waiting for him to transfer my stuff to new phone. It was an all around great experience during the virus situation they are having to work in. I really appreciate there service today and will definitely use that store from now on. Thank you Gage.

It was the best service so far. I have had an account with at&t for years and this was the fastest and nicest yet!! Great job!

Jaquan was an excellent representative and thoroughly answered all of my questions. I highly recommend this young man.

Jaquan was so helpful, fast, and efficient. This guy really needs a raise! Go see him and be will hook you up.

The service they gave me was great. I recommend everyone to come to this store. You will get great service

I was in and out within 20 minutes. I needed to switch my data plan and had a few other questions about my account. The man who helped me was really nice. He explained everything to me and answered all my questions before I left. He showed me a proce layout of my account which really helped me understand my plan. Great experience!

I dealt with a guy named Gage and he was simply amazing! Got my bill down by 150 dollars and helped me get a new phone for nothing but the sale tax. He was amazing and worked very hard to get me what I wanted! I would recommend him and this store to anybody!

Alea and January were great and so very helpful thanks guys

Moises was very helpful and knowledgeable about services/products. He was patient and kind.

Eric and Antwan were so professional and nice.They gave me the best options for my budget.Best people in the business

Moises did an excellent job in helping me choose the right phone for my needs as well as the best deal. He was very patient and explained everything very well. Great service.

ETHAN HUNTER WAS VERY VERY HELPFUL AND PATIENCE WITH THE ELDERLY WE WERE VERY CONFUSED HAD THINGS MIXED UP AND STAY IN THE STORE FOR AWHILE ETHAN NEVER GOT A ATTITUDE HE NEVER GOT INPATIENCE HE NEVER RUSH OR HURRY US OFF HE WAS VERY NICE KIND AND HE DIDNT MAKES US FEEL LIKE DUMMY HE UNSTOOD WE WERE ELDERLY AND WE DIDNT UNDERSTAND WE WILL DEFINELY BE RECOMMENDING OUR FRIENDS AND FAMILY TO AT&T AND WE WILL DEFINELY LOOKING FOR ETHAN HUNTER TOO HELP US

Micheal the manager at the Jonesboro store and Austin took very good care of us from the initial phone call to the purchasing of our new phones. Austin made us feel like a valuable customer and took the time to answer all of our questions. Also kudos to Eric for stepping in and helping when technology decided to be stubborn during our activation process. Great customer service and a warm and welcoming atmosphere at this store.

Very fast and friendly service! I just switched over from another carrier and they made the process so easy for me. Thanks again Antwan & Selina!!

Go in and make sure you have Moises help you because he is the best I was visiting from Michigan and he helped me just as great as if I was a local

Cameron was amazing in helping get my new phone set up. Very patient. I recommend him.

Excellent Experience and Outstanding customer service and support. Thank you so much AT&T

Jeremy and Antwan were the best to work with. They were so patient, kind, and fun to deal with.

Very busy however still very friendly knowledgeable staff that took good care of my needs

If you need a good prepaid deal Jaquan is your man

Jaquan was excellent

Jaquan was able to troubleshoot my phone ans get it up and running again