My first time coming here and will not go back or recommend this place. My impression is that this doctor Ruma Ali is a beginner and the only reason I know her name is because that is on the prescription I received. This doctor came in to the consultation room never introduces herself at least I expected my name is Ruma. I was under impression she was like the doctor’s assistant or something. There was not really interaction or any attempt on her part to make sure I was satisfied or address my concerns. Very disappointed with this provider. Then I went back trying to get information on getting contacts. Trying to give this place second chance. What a waste of my time. Again doctor lack of communication. I just walked out super frustrated and not getting my medical needs taken care of. If you want good customer service or a place that will take care of your medical needs. DO NOT GO TO THIS PLACE!!!

They call me the day before my appointmentto tell me they double booked my appointment time. I had to reschedule for the next day and make new arrangements with work so I could attend the appointment. But those things happen. Then they call to tell me that my insurance is out of network, come to find out its not even my insurance they were running. After my appointment I schedule through them for my contact order to be shipped to my home and they call me a week later to tell me they arrived at the shop and are ready for pick up. When I tell them I was expecting them to be delivered at home the guy behind the phone puts me on hold and whe. He returns apologizes for the mix up and says I can come pick them up. I asked if it could be shipped to my home from their office as Im not sure when Id get the opportunity to pick them up and he said sure noting it would take 2 weeks. TWO WEEKS!! What, are they literally snail mailing them. While I liked my optometrist, this has been my worst overall experience at an eye doctor.

The friendliest people I have met so far since I moved here to Texas ! I have only lived in Texas for about 2 month . Thank you so much!!

I’ve been taking my son here for his eye exams for few years and will not be coming back. The doctors here are great but the the girls they have in front are someone I would not hire for first impression. The two front receptionist are both very rude and some of the stuff the discuss is not what I would like to hear about.

I had such a great experience here Doctor Ruma was so sweet and the front receptionist were very welcoming and friendly

My family have been repeat customers since 2015. The doctors here are amazing! However, the front staff leaves a lot to be desired. They continuously dropped the ball when it comes to communicating. Timeline:Feb 12th contact/glasses eye exam. Received 3 options to try by doctor. 1st trial provided. (1st option - only use 1 contact in L eye and nothing in the R eye). Left with 1 box of L eye daily contacts to try out.Feb 15 Houston has extreme cold weather (no power for 4 days)/office was closed.Feb 22nd called and indicated my vision is not as clear as I would like it to be, especially while driving at night. Warmly told the doctor was not in and they would call me Friday when she came in as they don’t have the details for my next trial.Feb 26 No call from the office.Feb 27 I Called the office.....this is when the disconnect begins.....immediately was informed that they would have to order my contacts and that they would call me when they arrived. That’s odd, you hadn’t asked for my DOB or name to even confirm they were on order or better yet, what I needed. Call was then given to the Manager, Melissa and she informed me I had to come back into the office so the doctor can check my eyes.....What? I was just in the office 15 days prior and received a full eye exam. Has the process changes since my call on Monday (Feb 22) just 6 days earlier? I was originally waiting on the doctor’s response but now my contacts need ordering. You couldn’t determine that from my call on Monday? So now I’m waiting another week for you to straighten out the disconnect in your back office? Contacts on order.March 6 Melissa scheduled me an appointment to see the doctor so that I can have my eyes checked again. By the way....my prescription has only changed .025 in my left eye since 2015.THIS IS KEY..... If you want to know why your client customer base numbers are not where they once were, this is a prime example why a repeat customer won’t be from now on.

Awesome place to get eye exams and friendly staff

Had a great experience with the Doctor and she was very knowledgeable and they were quick. She listen toy concerns and offered advise. I will be back next year for my annual exam.

We took appointments. Even after appointment the wait time was 40 min. To many people at the same time. Place is taking less precaution during covid

Felt extremely rushed by the doctor (Dr. Elaine Pham), could barely understand her conflicting instructions half the time. For whatever reason, Dr. Pham took all her precious time with her previous patient, but refused to give me the same courtesy, rushing me from room to room, refusing to hear my concerns, talking way too quickly to even comprehend, and basically speed-running through every process of the entire exam. She even refused to dilate my eyes. My appointment was done under 5 minutes as a result of her incredibly unprofessional behavior. I was the ONLY patient there during that time. Why the rush? Felt really discriminatory.Also beware, they no longer will give you your PD Distance (even though they were able to give it to me last year). So, if you want to purchase glasses online, you would be straight out of luck because the PD Distance is required. You would be forced to either painstakingly measure it yourself, go to an optical place as the receptionist put it, or be charged for another visit. If they no longer gave PD Distance, then why even include it on the prescription paper? Bizarre. LOOK ELSEWHERE if you want an thorough, professional, and non-discriminatory eye exam.Many of the reviews are positive because they are either fake or they had the luck pleasure of taking an exam with any optometrist other than unprofessional Dr. Pham (by the way, Katy Eye Professionals has gone through SO many different optometrists in the span of 1 YEAR so that should give you a glimpse on how terrible this place is). Beware.

Great service, friendly & professional.. This is the first eye doctor that doesnt try to scam me on fees, in fact, she was so knowledgeable that she knows exactly what to do and even mention the approved contacts list. We have insurance, and all the previous one we used all claimed they HAVE to change extra for contact fitting, its absolutely untrue. The insurance do pay for fitting if they use the list of approved contact lenses.

Oh my, Im that guy that pays for eye insurance and have no idea that I have it. The Assistant Manager went above and beyond to check to see what I had. Between the eye exam and my eye glasses and sun glasses she saved me in the ballpark of $750. Your effort allowed me to get just what I wanted. Thank you!!!!

Great service. Got there early and they were able to get started testing as soon as I walked in the door. No crazy up selling. The do have the retinal imaging that may seem like an up sell but for me it is better than getting my eyes dilated and dealing with that for a day.

Incredible staff truly goes above and beyond to provide an exceptional experience. Dr. Tran and her staff were able to see me within an hour even without an appointment. I recommend the high-tech retinal scan to avoid having your eyes dilated.

The eye blower machine is not awful as other places are. 5 stars.

A great staff that always accommodates my walk in appointments, they offer me options to avoid dilating my eyes but still get a full exam (hallelujah! Dilation is the worst) and they are quick getting me in and out and back to more enjoyable things.

Have been to this place three times but, my last visit they had trouble processing my insurance. There were two ladies at the front desk. The red head girl was not competent enough to help me so she kept asking another lady named Gaby for help. Gaby, regional manager according to the other girl did not have the courtesy to make any effort to provide good customer service. This place really needs to teach their staff some customer service etiquette. I have referred some friends to this practice since I liked the doctor but, NOT ANYMORE.

Love the location! Love the doctor! And the staff in the front desk was so helpful. I will definitely be coming back and bringing the whole family for our yearly check ups.

I went to Katy Eye Professionals with a very rare eye condition. I have been to 5 different optometrists in Houston area already, however, none of them were able to give me the right prescription. They were super friendly and professional. Doctors were very knowledgeable so much that they were able to pinpoint my prescription within munites! I am so happy to finally find a permanent eye office that I can go to without any hesitation! I definitely suggest this office!

I would recommend Katy Eye Professionals to anyone needing a good eye doctor. I have had to wear glasses for many decades and with a couple of health issues, I need someone who is thorough and doesnt mind if I ask questions. I like my glasses and appreciate him taking the time to get the correct vision requirements correctly.

My family loves this office! Everyone is very pleasant from the front office to the doctors. It’s easy to schedule appointments and the hours are very convenient. They are very prompt, thorough, & knowledgeable.

Dr. Tomy is great!!!

The Doctor wasnt very friendly and we were not informed that our vision insurance wasnt run properly until the lady at the frame place told us. It feels a bit like deception and left a bad taste in my mouth.

Loved everything about this office. Doctor was very helpful and informative. Office staff was very kind. Great customer service overall. Will definitely recommend!

Best eye exam Ive had yet. The staff was friendly and explained everything leaving no room for questions. Dr. Tran was very nice and made the process easy.

They are very convenient - easy to schedule, I was able to get in very quickly. They worked with me to get contacts fitted until I was happy. I highly recommend.

Dr. Young is very kind and knowledgeable, and his staff is extremely friendly. Caitlyn and Christina were helpful and professional and I would 100% recommend this place to friends.

I had a great experience at Katy Eye Professionals! Short wait time and friendly service. They also have early appointment times which is great. Will be returning!

Such awesome care, very down to earth doctor, so friendly and easy to talk to about any concerns! The staff was excellent, along with the equipment they have to do such advanced eye exams, I highly recommend!

Going to Katy Eye Professionals was a wonderful experience for my daughter and i. The staff was knowledgeable and took the time to explain every procedure prior to doing it. The optometrist took the time to answer my questions and concerns even when I asked the same question for clarification. I left my former optician because of the lack of professionalism and the fact that after 3 visits they could not get my prescription correct. I have suffered with not seeing clearly for a year as opposed to going back to that office. It was a stretch to drive from Cypress, but it was worth it. Kudos for making my first visit a wonderful one. Looking forward to a long and productive relationship.

State of the art equipment and professional optometrists! I will definitely return for my eye exams.

Insurance Fraud!! They proved exams without approval for the extra charges that we would incur. Now to top it all off we took the prescription to get contacts somewhere else and found out they charged our insurance for contacts. Obviously after the experience with the exam we did not purchase contacts through them so they stole money from us and our insurance company. If not for Targets eye care we would have been in a bad situation. We will be reporting them to the necessary authorities. The sad thing is that when at Target this was not the first they had heard of this place doing this to customers. Go somewhere else! Honesty is still important!!

Not sure of spelling but Dr Fong performed the best eye exam that I have ever had in the 53 years that I have been wearing glasses had 40 years of wearing contacts. I will never go where else

They really made my first visit an good one. Everyone was friendly and accommodating. Good job!

Ive been going here for 3 years and always have a great experience. Everyone is so helpful and courteous.

Super friendly staff. the appointment was completed quickly and i left confident knowing that all of my questions were answered.

We love Katy Eye Professionals, they are quick, efficient and courteous. We like to reorder our contacts from KEP and they always call us back with a quick turnaround.

The service us amazing and super quick! I am able to take my daughter to my appointments because all of the staff is so nice and accommodating.

Horrible service and staff. Ordered contacts 3 months ago and still haven’t received them. Finally got a refund which they did “partially.” Pretty ironic considering they have the word “professionals” in their name. I was trying to see your professionalism, but I couldn’t since I don’t have my contacts... but seriously, don’t go here. A bunch of clueless people behind a desk. You aren’t putting a rocket in the air, it’s just contacts. So I went to Walmart the next day and they had mine ready in 2 weeks. Tell me how? Walmart? Nothing special about these people.

Nothing but the best customer service. Quick appointments and a great doctor.

They make getting your eyes checked easy! So nice and helpful.

Great service, fancy new high tech equipment (clarifeye) that gave me the best eye exam I ever had. Very detailed and thorough.

I was with my other doctor for 10 years and decided to try someone new.I’m glad I did because I can actually see much better.

Very professional n comfortable.

Quick and painless. In and out in about 30mins. Perfect for my lunch break and still had time to eat in the area. Ill be back next year.

We had a very bad experience. My husband received the wrong prescriptions and they wouldnt take responsibility for their mistakes because 3 had moths already past. They did not care when he explained that in the beginning when he wearing the glasses he thought he needed time for his vision to adjust. His condition became worse and he decided to see a ophthalmologist and the doctor told him that the prescription glasses were not right for him.

Amazing. Quick. Very nice and respectful. In and out!

Professional, courteous and prompt! Still recommending Katy Eye Professionals to friends and family, two years later!

I came here for an eye exam and the staff was very effiecient! They were very fast in getting me in and out as I was very busy that day and overall very informative

I really like this place, I made the appointment for the last moment abd they had availability that day, the staff is very friendly and they have the last technology for your eyes. Instead of dilating my pupils they took a picture of my eye and I didn’t have the regular discomfort when they checked my eyes.

Dr Fadel and his team are amazing! I would never go to see anyone else

One-time appointment, upbeat and knowlegable techs and front desk, thorough exam.

Waw! What a service and what a staff. I may be a very difficult customer, but these guys were just fantastic.They fitted me for contacts, well...it was not god, so I went back, and they did something different. It was not god enough for me, again!. I must have tried ALL the lenses that were... these guys were patient with me, very attentive to my issues and had one thing in mind; they make sure I was completely satisfied. Now I am; I see perfectly well thanks to Dr. Fadel and his staff.I would not trust my eyes to anyone else again.

Always professional, knowledgeable and courteous. I’ll never go to anyone else

Me and my husband went to our appointment the staff and Dr were great!!!

Great experience. Staff was very helpful and friendly.

A wonderful place to get an eye exam. The doctor really takes the time with patients!

The front desk staff was very kind and the doctor was great!

Awesome service. They took their time to break things down to me and answer all my questions.

Very professional. No waiting. Nice staff.

Very friendly and professional staff! Appointment was quick and easy.

Very informative and patient doctor. Friendly service.

Great service! Quick and courteous.

Staff was extremely nice and real appreciate their Custmer service. Sometimes it is hard to find that attribute in the health care field.

Great experience. Would definitely recommend.

Everyone was very professional. The doctor gave thorough service, sharing lots of information and explaining everything.

An excellent source for your eye exam and eyewear! Professional and friendly customer service!

Great place, Highly recommend Friendly caring staff

Very efficient and competent care. Very friendly.

The Dr is very nice and friendly.

Very professional. Great service

Everyone in the Katy Eye Professional family was more than kind. Thank you.

Quick and effortless eye exam!

Honest and caring come to mind about Katy Eye Professionals.

Very good service.

Love this place, doctors are great!!

Very thorough and efficient!

Great customer service!

Excellent team.

In my visit to Katy Eye Professionals, I found the doctor and staff to be both professional and prompt.

Awesome staff and facility

Highly recommend.

Great experience.

Easy and professional

Very clean very professional

Fast and efficient