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Lamarque Ford
3101 Williams Blvd suite f, Kenner, LA 70065, United States
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Lamarque Ford
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An
Review №1

We bought a truck while on vacation from North Georgia and would definitely make the drive and do it again. While traveling and pulling a camper my husband decided the gas mileage was too poor and wanted a diesel. While we were “just looking,” we stopped at numerous dealership, but they lacked inventory. When we arrived Gregory Lowe, told us he would sell us a truck and that he did. He worked extra hard to ensure we got the deal we were looking for. We received good trade value and a good price on the new truck. I want to thank Gregory Lowe for the pleasant experience. His personality and drive made us very satisfied customers.

No
Review №2

Chris at the express lane in Kenner LA was incredibly helpful. I will recommend this auto center to anyone! We will be coming here from now on! Thank you!!

wa
Review №3

Why dont the manufacture of vehicle parts ; keep a necessary inventory of parts available or use aftermarket suppliers as a resource to rslocate haed to find parts they dont supply any more or as rhe swalwrs put it (theyre obsolete).

al
Review №4

After spending over 2 hours at lamarque we couldnt get a deal done unfortunately, walked out then my older brother walked back into the dealer to strike the deal for me and was ignored by the new car Manger busy with a temp tagI guess a temp tag is worth more to that dealership then a 64k sale.Sales man was very professional and respectful but sales Manger wasnt.Thanks for the good customer service.

Al
Review №5

We recently purchased a new 2021 Ford Edge from the fine sales staff at Lamarque Ford and my wife and I cannot begin to express how satisfied with the experience we were. We got a decent deal on our new SUV, and the buying process was a stress free event. Even after the purchase was completed, the staff made sure to show my wife how to set up the electronics in her new car and filled the tank up to make sure she drove off the lot happy. Everyone from our salesperson to the owner were top notch and extremely professional and I highly recommend paying Lamarque a visit if youre in need of a new vehicle.

Ya
Review №6

Picked up my vehicle from collision. Ms. Laura was great at keeping up to date with us. Was early enough to get an oil change after picking up the vehicle. Everybody was nice and polite.

Ta
Review №7

This was the most amazing experience in purchasing a car. Lake my Sales person was the best! Lake did everything to get me my 2020 EcoSport rebates out the yzoo😀. The entire process took 2 hours everyone here was working for my good. Even the owner popped his head in to Say Thank you for your business.

Ya
Review №8

Service department is ridiculous here, they want to keep your car 3-5 days and wont bother making appointments for customers in order to shorten that. Bought a brand new car from them? Too bad. They dont care.I called another dealer and got an appointment with no problem. Wont be buying from Lamarque again.

Kr
Review №9

Shelton Jordan and Lewis Lemus were exceptional. It was a very delightful and non threatening experience. Thank you so much for this wonderful experience. I appreciate you guys. God bless.

ca
Review №10

Beware…. Do not trust these people. We found the vehicle we wanted there and drove 4 hours one way to see it on the weekend. Had to wait until Monday to let bank take care of purchase. Phones calls with salesman on Monday and he made a mistake figuring the tax so bank had him redo it. He assured us everything was taking care of and he pushed us to the financing department. Did not hear from them Monday afternoon. Called on Tuesday to make sure all was good and making plans to come back and get it AND..... they sold it to someone else today !!!!??! Don’t trust them.

El
Review №11

I drove an hour to Lamarque to purchase a truck that was listed at a lower price online versus the amount they tried to sell it to me. I even called and had the price confirmed over the phone prior to driving to the dealership. Also, do not fall for the trick of paying extra for the paint protection program or nitrogen wheels that are already on the truck you are trying to purchase, but are not included on the price quote until you are at the closing table. I respect hustle and sales, but my experience was sketchy. I ended up purchasing a truck from Amber at Matt Bowers Ford and had a great experience. Honesty is nice. Good luck.

Rh
Review №12

I called two times last week about a recall on my brakes I was assured the parts were there but I needed to leave it for three days arranging for a day off work to make those three days happen because they do not have any loaners I took the car in on Saturday and on Monday was called that they were out of parts but to leave it and hopefully they would get them in on Tuesday since I took that day off for work I was ok with this but still very disappointed today being Tuesday they now have called and said parts would not be in till July they will not take appointments for this it’s just leave your car for three days and I guess cross your fingers they have the parts. I’m so disappointed and not happy that I have now missed a day of work but followed their rules your service really is upsetting dissatisfied

To
Review №13

Excellent customer service. Great waiting area. The place was very clean.

El
Review №14

Shelton Jordan you are an exceptional person. Your professionalism at Lamarque Ford is what makes an exceptional salesman. Your hard work will pay off for you in your career growth. You work above and beyond to satisfy all your customers. Keep up the exceptional customer service. I would rate you a 10 star. Shout-out to you Mr. Jordan.

Tr
Review №15

Best car buying experience I have had to date. I love my 2020 Escape SEL and I got a great deal on it. Shelton was awesome and put up with my nit picking the price and was professional and respectful the whole time. He also went the extra mile for me. Finance was painless and not pushy in any way. I would suggest giving this dealership a shot at your business.

Ja
Review №16

Good experience overall, minus a couple bumps, but in the end they came through and made me happy. Thanks Jonathan for working with me through the whole experience. I had a little issue with the sales director at first. But then Ray Hoffman took the time to call, was very friendly, talk with me, and did what he could on the deal to earn my business, which I really appreciated. Love my pre-owned Range Rover!

Ca
Review №17

Thank you La marque Ford great job I am so happy that job they did in my truck

Do
Review №18

Pretty easy dealing with the man, Brandon thomas!

je
Review №19

Amber Henney is the best. Ask for her.

Ge
Review №20

Shout out to Shelton Jordan for his excellent work. He goes above and beyond for his customers. He will work hard for you. I rate you a 5 star. Keep up the great work.

La
Review №21

Great staff, Dave Barker was very helpful with getting me into my brand new vehicle, definitely recommended!!

Kr
Review №22

I called Sheldon at Lamarque Ford to inquire about my dream car and we quickly set up an appointment. Within hours, i was there. He was able to answer all my questions with professionalism and guided me step by step until the purchase of my new car was complete. I will definitely be returning soon for my next vehicle in the near future.

ja
Review №23

Fair pricing and willing to work with you to get you in the vehicle you want. We will definitely be considering them for our future vehicle purchases.

Ra
Review №24

Go see Jimmy “J-Nub” he’s a great salesman, and will twist his managers arm to get you that deal.Once Jimmy has you in your ride, be sure to ask for Mr GQ AKA Jason Pastor to handle your financing and extended warranty, he likes to talk a lot, but no high pressure BS and will shoot you straight.

Mo
Review №25

This review is pertaining to Shelton Jordan. From my experience, Shelton Jordan was my salesman about a month ago and his professionalism and hard work made it easy to select the vehicle of my choice. Mr. Jordan also answered all of the question of concern. He was very manurable, knowledgeable and professional. Because of his sales expertise, I will definitely return to Lamarque Ford for my next vehicle purchase.

Di
Review №26

When I first started looking for a car I was set on a used 2013 civic SI that was at carmax. Lets just say that didnt pan out and wasnt the best experience. I went on the hunt and found a used 14 ST for about 16k with 44k miles. Test drove it was in love witht the ST over the civic. Then I was wondering well what are the price of the new ones? That is when I found my current car 18 ST I named Nessa. The price was amazing just a little more then the used so I called and booked a time. I got into the dealership and the facility was breathe taking I loved the 2 older cars towards the back of the facility. I met the person that would help me on this journey his name was Greg. Finding the car was fun it was towards the back and a little dirty due to the expansion they are doing next door. I think that the car was towards the back because 1 it is a manual hatch and I think that market is small 2 it is a manual and not many people now how to drive them. I test drove the car and liked it, after the test drive Greg and I went to his office. He was very straight forward I havent dealt with many car sales people but he was better then carmax by far. To wrap up this long story the process was very smooth and quick I liked Lamarque Ford and will definitely recommend them to others when buying a new vehicle.

Mo
Review №27

A 5 star for Decades if excellent Professional service.

Ni
Review №28

I was tempted to trade in my car for one on their used lot. I will admit Mike was a little pushy. I was dealing with him then they switched me to Charles Jordan (CJ) and the experience was much better. He let me test drive and sit in any car I wanted and didn’t seem bothered by the time I was taking. During the time I was deciding whether to trade in my car, Mike was calling and emailing. He and CJ obviously didn’t compare notes or communicate what I was doing. I’ll definitely work with CJ again.

Mi
Review №29

Called to make an appointment to bring my truck in for service, they told me they were not taking appointments because they were too busy for appointments! I was told to drop my truck off and it would get looked at by a technician in 4-6 days! What a joke! If youre that busy, it sounds like scheduling appointments is exactly what you need. Who is going to leave their vehicle sitting at the shop for a week with nothing being do to it?!? I called Matt Bower and got an appointment the next day. The only reason Im giving 3 stars is b/c the I cant complain about the service itself, but my experience with the service department when trying to schedule an appointment was horrendous!

Ro
Review №30

Lamarque Ford Service Center customer service was TOP NOTCH during my visit.I had my vehicle towed from Crescent City Ford and saved 80% as CCF tech gave wrong information.Kudos to Service Advisor Micheal, thanks!

ev
Review №31

We had a great experience buying my wife’s explorer here. Our salesman, Brandon Thomas was great to make a deal with.

Se
Review №32

Our experience was amazing. Sheldon Jordan made us feel at ease knowing the buying experience was nerve racking. We drove away in our dream car and will definitely be returning for our next vehicle. Thank you Sheldon and Lamarque Ford for everything.

Ti
Review №33

Shelton was exceptional! He went above and beyond to assist, when I called in to inquiry about a vehicle. Shelton was able to answer each questions that I had and was extremely patient. I was very pleased with his professionalism.

A
Review №34

Bought a new vehicle from Lamarque Ford and the service I received from my sales contacts, Shelton and Wayne, was excellent. Shelton answered questions I had, programmed the Ford Pass for my vehicle, and stayed until the very end, even though it was well past the dealership’s closing time. He made the stressful car-buying experience manageable with his helpfulness and professionalism.

Mi
Review №35

Shelton was amazing! He guided me through the whole buying process of buying a new truck at Lamarque Ford and made it simple and fun! It was a totally stress free experience.

Be
Review №36

I had questions about a couple different SUVs and Shelton Jordan took the time to answer all of my questions! He was super polite and knowledgeable! Completely recommend!

Dr
Review №37

I phoned at 8:01am and was told by the dear receptionist that the sales team normally arrive around 9am. However, she wanted to put me through to sales to see if anyone was there early.MR. LOWE! He picked up, and took my call! I thought, this is the type of eager salesman I want to deal with.I live in Pensacola, FL, and the vehicle fit my budget ... even DELIVERED to me here!Mr. Lowe wanted to be certain, I understood the condition the vehicle was in. He snapped pictures and informed me of some repairs it needed (windshield, backup camera)I am thankful he was totally upfront with the condition. While the repairs are not extensive, I declinied the vehicle.I highly recommend Mr. Lowe and Lamarque Ford Dealerships

Pa
Review №38

Me and a friend went There to one of the meeting he thought he was going to learn more about his truck but he didnt

S
Review №39

If you need service, forget about calling. Each time you call you get a voicemail telling you to leave a message. Screw it...they have no concept of returning your call. I called Kristie and would you believe no return call. I suppose I will take my car to another Ford dealer for service.

Am
Review №40

Thank you Don in sales, Jason in finance, and Scott the manager. It was also a pleasure meeting the owner while we were there. Everyone here was honest, straightforward, and great to talk with. We were also straightforward and extremely blunt and everyone we talked to, especially Don, was professional and honest with us. Great sales team.This place is also more than military friendly. The owner is also a vet and was very kind. He took the time to talk with us while we waited on paperwork to get completed.We purchased a 2020 F350 and also traded a vehicle in. We were more than pleased with the first offer we got on our trade in, but when we discussed what we would like to see them offer they immediately gave us their bottom line and we were pleased with their honesty and willingness to work with us.While waiting for the truck to get detailed before we left, we spoke with multiple team members and everyone thought very highly of management and the business as a whole. It is so refreshing to see leadership cultivating such a positive environment for both employees and customers.Thank you all very much and keep up the great work.

Ja
Review №41

Shelton Jordan is amazing!!! His professionalism, passion and knowledge are infectious. He was able to answer all of my questions with accuracy and proof. He made my experience at LaMarque memorable!!!!

Sh
Review №42

When I called to inquire about a new Super Duty, Clayton was able to help me and steer me in the correct direction and helped me purchase my new F350. Thanks for being transparent with me I will be back in the future to deal with Clayton!

Cl
Review №43

Spoke with Shelton Jordán about a new truck. He provided all the information and fantastic customer service. Thanks for an outstanding experience.

Mi
Review №44

I called about a Ford F-150 and Shelton Jordan was able to answer all my questions, I was so pleased with his knowledge of the vehicle a d his kindness I will be coming to Lamarque Ford when I decide to purchase my new truck

Je
Review №45

If you need assistance with finding a new vehicle reach out to Shelton Jordan. I was in need of a vehicle for my daughter and he was patient and very professional. He answered all of my questions and got me everything that we needed. I wont hesitate to work with him again for my future vehicle needs.

Ra
Review №46

I had gone to LaMarque Ford to purchase a new Ford F-150 truck. I proceeded to walked out of the dealership because the sales lady would not work with me at all. Shelton Jordan Jr. saw me walk out and followed me almost to my personal vehicle and stopped me and asked me to give him a chance. I told him, that I previously never walked out without purchasing a truck. I had previously worked with Bob Stein and then Dennis LaMarque when I had purchased four trucks prior to this time. I feel that Shelton worked with me to make a purchase that I am very pleased with.

Da
Review №47

Lamarque Ford provided a great buying experience. I was out-of-state and buying a car for my daughter who lives in New Orleans and everyone at Lamarque Ford helped make the process easy. I am especially thankful to Lowe and Dian who really helped make it all happen. The car was delivered to my daughters front door....easy as that. Thank you to Lamarque Ford.

Ge
Review №48

When I tell you Shelton Jordan is the BEST salesperson ever!!!!! I needed assistance looking for a good reliable vehicle and he was very knowledgeable, helpful and knew his stuff!!!! If u r ever in need of a vehicle and in Kenner LA he is the perfect person for the job!!!!

Cl
Review №49

Service department did a great job

Jo
Review №50

NEVER EVER dealing with Lamarque Ford again. Went to buy 2 new F150s that were on their website. Called TWICE to confirm availability and price. They confirmed availability and price both times. Drove several hours to their dealership to be told they were priced wrong. They were priced $10k under. Didn’t try to work with me any, offer a good deal, figured atleast offer a good trade in and sell a truck for cost rather than receive a bad review. Wasted half of the day emptying my truck out and driving there and back. Their excuse was “the new girl”. Didn’t even offer to put gas in the truck, just sent us on our ways.

Ro
Review №51

I had a GRRRRRRRRRRREAT experience at Lamarque Ford Used cars this weekend. Gregory Lowe (G. Lowe) was an excellent car salesman!!! He was FAST, efficient and knowledgeable about my vehicle. I was in the dealership less than 4 hours for the entire transaction. If you ever need a car please give him a call. One call thats ALL!!! Thanks again G.Lowe!!!

to
Review №52

Very helpful and great people!

Va
Review №53

I called lamarque ford and spoke with Shelton, he was great I called about the new ford bronco, he helped me reserve my vehicle I am excited to get it..thank you Shelton and thank you lamarque Ford.

Ju
Review №54

I called to Inquire about a vehicle that I seen online and Shelton answered the phone. He helped answer all my questions and, since covid is running rampant right now, he did an over the phone trade in. He also met up with me and my wife in the Houston area to sign papers, and deliver vehicle to us. He is very professional and cant wait to do business with him and the LaMarque Ford family again. Thanks Guys

No
Review №55

I just brought my first car from here. Im very excited and thankful for the help I have received from purchasing a car. I would really like to thank Mr. Picou the most, he was very helpful and knowledgeable about the vehicles.

Co
Review №56

I have a 2016 Edge just over 6 months old. I love the features and handling of this vehicle. Proud Ford owner since 1990. I always have a name for my vehicles this one is Sweetie.

Za
Review №57

While I appreciated the quick service, I don’t agree with the practice of not putting high quality oil into vehicles, especially when it is known that the vehicle is recommended by the manufacturer to have high quality oil.The practice of using less high quality fuel so that customers return more regularly is unethical and I hope that Lamarque Ford changes their behavior.

Pa
Review №58

They did good they got me in quick got me out quick

Lo
Review №59

Purchased a vehicle from Lamarque Ford. They upgraded their facilities which are really nice! Customer service is #1 and someone will always greet you at the door! Got the vehicle I wanted, couldn’t be happier. Ask for Don. That guy is magical

Da
Review №60

Where can i start, Overall service was easy, stress free and My sales agent, who is amazing. Don treated me like one of best buddies from the first time we shook hands to this day going. Amazing service after the sale! 5 STARS!

Ho
Review №61

We purchased a used range rover from lamarque ford. The experience was great, they made me feel like family and gave me a great deal on the vehicle. I will definitly be returning to them for another vehicle in the future.

pa
Review №62

I dealt with Luke (used car manager), Corey (salesman), and Jason (finance) and they were pleasant and helpful. The trade in on my vehicle was fair as was the selling price on their vehicle I purchased. I cannot give a better rating because when I went to test drive their vehicle there was a sticker on the window claiming it had been sanitized because of Covid-19. I was also told their vehicles are thoroughly inspected before being placed for sale. The vehicle had stained seats, dirty carpeting, and when the a/c was turned on it smelled awful. The passenger seat had 2 loose bolts and it was rocking back and forth. The radio antenna was missing and the door trim on the passenger side was cracked. Clearly this vehicle had not been cleaned nor inspected. I told Corey (salesman) I had allergies and could not accept the vehicle in this condition. He said I could bring it back later when he had time to get it professionally cleaned. I did bring it back and they kept it overnight (I live 50 miles away). When I came back to pick it up the seats and carpets were still dirty and I found a cigarette butt in the drivers seat which means either a Lamarque employee or the person cleaning it was smoking in my vehicle. I had asked Corey (salesman) to change the cabin filter at my expense because the car smelled bad when the a/c is on and I have allergies. He said he forgot to do it (they had it overnight and had plenty of time to change it). I ended up changing it myself. It was black and disgusting (see attached photo). With all the free time sales people have between customers, they really should make a better effort to clean and prep their vehicles before customers are disappointed. Management and the owners of the dealership should do a better job of making sure their inventory is clean and presentable and not just during the pandemic but at all times.

Mi
Review №63

I will NEVER bring my car back here again to the one in Kenner! I would rate it a zero if it would let me!!!! The first problem I had was since December of 2018 trying to get my airbags replaced and they kept giving me different stories, then I finally got somebody that did their job and this is what I end up with.Keep in mind the airbag light is still on in the dash.I took my car in to have the airbag replaced because there was a recall on it and this is what they did to my Dash and they are not willing to fix it. They are trying to say it was that way before I brought it in there. I let them know that it was NOT,how could you not see that BEFORE they took it off to replace the passenger airbag.!So they looked for the piece that they broke and cant find it so they just took a marker and colored the wood! The serviceman was very nice, none of it was his fault, it is the technicians fault that worked on the car and the service manager that said he was not willing to replace it. I suppose if it was a brand new car they would or their very own car,but since my car is bought and paid for or not theirs, they could care less. The second picture is what I ended up with after my complaint! I would NOT give these people my business nor my money ever again!!

Ta
Review №64

Love it .The customer service is wonderful.Chris and Brian in the quick lane is great.I love bringing my vehicle to them cause they always take great care of me.

So
Review №65

Don is truly the best! He is inherently honest and kind. He genuinely wants you to find a car that fits your wants and needs. He is thorough and makes sure you have every question answered. I am lucky to have had him in my intimidating car buying journey

Do
Review №66

Phenomenal service as always! Recently purchased a second vehicle from Lamarque Ford. They have Upgraded their facilities which are really nice! Customer service is #1 and someone will always greet you at the door! Got the vehicle I wanted, couldn’t be happier. Please ask for Jimmy, he will take care if you. I was deciding between two vehicles and he was patient, understanding and helpful. We will be Lamarque customers for decades to come. Great job team!

Sh
Review №67

Well, we stopped on a whim to check out Ford trucks and walked through the used vehicles then to the back for new trucks and cars. On the way back up front to our truck, Security told us we couldnt walk around! Woman, wed already been there awhile so.......whatever! Never had a problem doing that where Im from in Texas!

Ja
Review №68

Made my first ever truck purchase here, and let me just say that the guys working here are very helpful. I went to a lot of dealerships looking for the right deal, and me, being a 23 year old, had a lot of people trying to take advantage of me. The guys at Lamarque Ford were top notch and helped me throughout the entire process. I walked out of there with a nice truck for a great price. 10 out of 10 recommend.

Ro
Review №69

I had to deal with something everyone hates to do. Go to service department. I expected to be disappointed. Not only were they great, but they were extremely friendly and helpful. I would recommend this place over any other spot.

Ro
Review №70

They have such a beautiful show room. Completely impressed with this car dealership. Extremely clean and inviting. The service area was airy and very clean. Hopefully one day I will be able to buy a car there so I can comment on the total experience.

Th
Review №71

I will NEVER do business with these people ever again. I would love the opportunity to speak with Ronnie Lamarque himself to make him aware of what went down over the last month but especially today involving 3 members of service staff, one of which yelled at me and hung up the phone on me. I will be relaying all the details to Ford.

Ja
Review №72

If I had to do it again, It wouldnt be from here

Le
Review №73

The Lamarque Ford is now several dealers. So when you call you will be ask if you have a Ford or other cars. Next you are transferred where you cannot get a person. I called 8 times to ask if I need an apt to go through Quick Lane Oil Change and Tire Rotation. Could never get a person but was transferred everywhere including New Car Sales. That is the bad part that needs to get fixed.I drove to the service center and found that with Quick Lane service that you do not need an appointment. The facility was world class . The service was excellent. Also the waiting area like home. You have nice places to use the internet. You have good places to sit. They even give you Pop Corn. The personal service was great. They just need to get their phone service or someone to tell you that Quick Lane does not require an appointment.

Ma
Review №74

Lamarque Ford goes above and beyond for their customers. Ive had the pleasure to work with Clayton Wilson. He was very professional to work with. Clayton made the process of buying a car easy and stress free. I would highly recommend Clayton to any of my friends and family. Happy customer.

Ch
Review №75

Clayton was a huge help! Car buying has always been stressful for me! I now know where to go for exceptional customer service! I would highly recommend him to anyone I know! Thank you again for the great service and welcoming personality!

La
Review №76

I had a great experience buying a new car with Trevor! He made it easy and comfortable for me. Great customer service! If anyone is looking to buy a new car- ask for Trevor! You won’t regret it!

DK
Review №77

I recommend “The Works”

Ch
Review №78

Lamarque will go above and beyond for their customers to make them comfortable and meet all their needs during the car buying process. My sales people were amazing. When I reached out out on the vehicle I was interested in they got back in touch with me almost immediately. My sales ladies Jennifer and Amber went above and beyond to get me into the vehicle I wanted. Amber was in training under Jennifer she did awesome and amazing for pretty much taking the lead for the first time. She never got aggravated or pushy or anything and she kept telling me don’t stress we got this. I can not thank them two and everyone that you don’t meet during all the process for everything they did for me.

Ja
Review №79

Great customer service and quick Service!!

Sc
Review №80

Salespeople at this Dealership acting like they doing you a favor trying to sell vehicle! Not impressed. Try Crescent Ford or elsewhere

An
Review №81

Worked closely with Jimmy throughout the past few years regarding my familys need for reliable vehicles. Jimmys team is always able to assist us on finding the appropriate sized vehicles at the right price. I highly recommend him and Lamarque Ford!

Er
Review №82

Excellent new car purchase experience!! Corey Cannon, my sales professional made purchasing my new Mustang GT an absolute pleasure. The whole experience from the sale of the car, to the finance office, to the detailing of my new car was pleasant, painless and quick. I was in and out of Lamarque Ford in a couple of hours. Professional, friendly, and fair. I highly recommend Lamarque Ford for all of your Car needs.

Ki
Review №83

Lamarque had the truck I was looking for with the features I wanted. (large inventory) Kendall, my salesman, was helpful and knowledgeable. We were able to come to term on the first night and I picked up my new truck the following day. The test drive was easy, everyone was friendly. Offered a lot of added options but was not pressured. I selected what I felt I needed.I will return for my next vehicle and intend on referring others to Kendall.I LIKE MY NEW F-150 !!!

Ch
Review №84

Would you like to talk to other customers to see it they will let you jump in front of them in line? ...actually suggested by Lamarque personnel.I was told the wait was 3 to 5 days before service could look at an oil leak, under warranty repair. Instead of leaving the car, I made an appointment for 2 weeks later; the earliest date I could get. At the time of the appointment I was again told it would be 3 to 5 days. I was told there were many customers in front of me who had been without their cars for over a month. Is this a service department issue, a dealership management issue, or a Ford quality issue? It could be all three.Update day 3 (after the 2 week wait): The service manager took care of everything and I got the car back, serviced, and ready to go. It was refreshing to see that there are experienced professionals in charge.Im leaving the one star rating for the overall experience.

ri
Review №85

Clayton Wilson was great with helping me buy my truck. It was a great experience. If you’re looking for a vehicle stop by and ask for Clayton. Highly recommended!

St
Review №86

Long review!I recently visited Lamarque Ford for the very first time about a month prior to the purchase of my 2019 Ford Mustang GT. Although I wasn’t able to buy the vehicle on my first visit, the staff members were extremely helpful and very professional. The two salesmen, Trevor and Jimmy took the time to listen to me and help me find the vehicle I was interested in and later purchased. However, as previously mentioned on my first visit I was not able to purchase the vehicle I wanted from Lamarque Ford as I was not satisfied with the interest rates being offered at the time. But due to my initial impression of Lamarque Ford, I decided that I would return again when the time was right to make my purchase. Approximately a month later, I called Trevor again to inform him that I was still unsuccessful in finding a good interest rate loan. It was at this time that Trevor informed me he could now possibly help me and get me into the Mustang GT I was interested in at zero percent financing. After discussing the issue with his manager, Trevor called me back to inform me that they could in fact help me if my credit rating was as good as I initially claimed. Later that day my lifelong dream of owning a Ford Mustang GT finally came true! And the best part was the fact that I got the vehicle I wanted at the price I expected to pay at zero percent financing! Prior to leaving the dealership, Trevor took the time to explain to me all of the functions of my new vehicle including how to set up my FordPass application on my phone and how to work the touch screen radio which basically controls nearly everything in the car. And finally, a week later Trevor called me to inquire as to how I was enjoying my new vehicle and offer any additional assistance. I am very pleased with my experience with Lamarque Ford! Thank you!

Mi
Review №87

I came to Lamarque Ford for the first service of my 19 Ranger. From the time that I entered the service lane I was greeted with the utmost respect and they took care of the service and cleaned my truck for me. I Will Not Bring My Truck back to the dealer that I purchased it from for anything at all. Great thank you to your service dept. I will send all of my family and friends to your dealership.Michael Picou

Er
Review №88

Was in the market for a new vehicle and was unsure of what way to go, but salesman Shelton Jordan was very helpful!!

Tr
Review №89

Just wanted to extend our appreciation to the Sales Team at Lamarque. We worked with Mr. Santos on our purchase. What I can assure you of is that he did not pressure us! This helped us with our choice and it also helped to give us assurance that he had our best interests in mind. We are very appreciative of the experience and for his help in particular. Lookem up if you visit Lamarque.Blessings,

W
Review №90

Even after a hurricane lamarque quicklane was fast and attentive.

Mi
Review №91

We love Irene and Angela .

Co
Review №92

Excellent service, helpful and knowledgable

Ri
Review №93

Went to Lamarque Ford after visiting 3 other dealerships in the area. The guys at Lamarque were awesome! They took their time and worked with my all day to get me approved on a car I always wanted!! So thanks to Noah, Kevin & Stefan for all of their hard work! I appreciate how they never gave up on me like the other dealerships did!!!

Je
Review №94

Very friendly and knowledgeable, great service, excellent automotive complex. Service department and collision center will always go that extra mile to satisfy your needs. Thanks guys job well done.

Ni
Review №95

Incredible facility. Quality services. Knowledgeable and heart working staff

Ke
Review №96

I had a great experience buying my new F150 from Lamarque. Everyone was helpful, provided all the information I needed, and I feel that I got a good deal on the truck.It is now a year later, and I am still enjoying my F-150. I just brought my truck in for 5K mile service and the Service Department at Lamarque was great. They were flexible and were also able to take care of a recall issue at the same time. I was very pleased with the service there.

Ja
Review №97

Had a great experience with Stefan and Luke over at Pre-owned. Great service and responsiveness. Couldn’t have asked for a better experience. Highly recommend these guys.

Aa
Review №98

Everyone at the dealership was awesome even down to the service desk Derrick was extremely helpful. Jeff my salesman answered all my questions without hesitation. Even got to meet the general manager Ray so nice and a pleasure to deal work my deal with. I will definitely be buying another vehicle for my wife soon from them!!!!

Ra
Review №99

I just had some work done on my Jeep, and the staff was awesome. Britney was super helpful and cheerful and even helped me get out of there faster so that I wouldnt have to come a second day. John was attentive as I waited as well. Overall, I felt like my being a customer was valued.

St
Review №100

Unbelievable Finance Manager Angela is the rudest, most unprofessional person I have ever had the displeasure of working with. She is pushy, doesnt listen and gives Ford and this dealership a poor reputationJennifer in sales was very nice however when you get the deal done you have to go to Finance and if you get Angela be prepared to get ripped off. She even told my wife after I called her on trying to swindle us that I needed a drink no Angela, I am just experienced enough to know when bad salespeople are attempting to screw me.I hope the GM reads this and attempts to contact me.

Information
100 Photos
100 Comments
4.3 Rating
  • Address:3101 Williams Blvd suite f, Kenner, LA 70065, United States
  • Site:http://lamarque.com/
  • Phone:+1 504-443-2500
Categories
  • Auto parts store
  • Ford dealer
  • Auto repair shop
  • Car dealer
  • Oil change service
  • Truck dealer
  • Used car dealer
  • Used truck dealer
Working hours
  • Monday:Closed
  • Tuesday:9AM–7PM
  • Wednesday:9AM–7PM
  • Thursday:9AM–7PM
  • Friday:9AM–7PM
  • Saturday:9AM–7PM
  • Sunday:9AM–5PM
Offerings
  • Car rental:Yes
  • Car wash:Yes
  • Oil change:Yes
Payments
  • Checks:Yes
  • Credit cards:Yes
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