Next place Associate was very knowledgeable friendly and helpful with the situation and very informative of the best course of action for us

I went in the store to change service from a different carrier. I was immediately greeted by Kiersten. She answered all of my questions and gave me my options. After I transferred my service she went out of her way to help me with any issues or questions that l had.

The service worker, Emily, was exceptional!! She was so attentive and quick. The best experience Ive had with ATT so far! The store got pretty busy at one point and she somehow managed to take care of everyone quickly while still attending to me as I was waiting for my old phone to transfer over to my new one. Great worker!!

Great experience yesterday with going into the AT&T store since the mobile app was not acting correct it was malfunctioning on me for purchasing the new iPhone but I appreciate everything that the people did inside the stores the representatives with AT&T they really did a great job in and helping me execute what I need to do I will be going back and we will be asked another false to also go with AT&T

Emily is a great asset to the company! She was very helpful and she is a new worker! Keep getting people like her hired! This location is always friendly!

Just had the absolute best customer service EVER at the 2240 Veterans store. Shayne S. Was so pleasant, understanding and willing to help my Mom with her phone and my stepdad with his. This is now our go to location. Especially after a bad experience at the West Esplanade store with Dave.

This store has awesome service! They always help show you how to work phone and service is fast! Thanks AT&T

Jason is very helpful and knowledgeable! He fixed my phone when the other local store sent me away. This will be my new store for everything! Thanks Jason!

This store is so much more efficient than the other Kenner store! Very friendly workers and always professional.

The people in this location are so nice! Always helpful and no wait time

Jason was such a huge help with all my technical needs! He was patient and answered all of my questions and explained each step thoroughly. I went in the store with quiet a few different things I needed done and was able to get them all resolved in a timely manner! Will definitely be going see Jason for all future transactions!

Very nice workers in this store! Much better than the corporate location nearby!

Came in after two hours on the phone with customer care... Jason handled all our issues transferring over from Verizon to AT&T. Helped my husband back up data... he went above and beyond to help us.Extremely satisfied!

Mya was really helpful on assisting me when I came into the store last week. She was really informative and just had a kind sweet spirit. She was really patient with me and answered any and all questions that I had to ask. It was an excellent experience to be assisted by her and I would recommend for anyone who would go to this location to ask for her she’s such a doll.

I never do reviews however, Jason seriously deserves a shout out. Everyone in the store was VERY helpful, unfortunately my mess required a manager. Not only did he get my husband and I out of a huge mess with customer service, but he literally stayed 2 hours late to help us out with a smile on his face. Incredible customer service skills, very appreciated. Jason saved my experience with AT&T!

They help with my bill and fix my phone. Great people at this location!

The representative was very helpful and knowledgeable.

Id like to thank Jason for helping me!!

Mya took absolute the most best care of me. Her beautiful personality was a true compliment to a lacklustre corporate experience that AT&t usually provides. her partner was a little silly and I probably wouldnt have had the best results going thru him. I wish I had more reasons to go back there and give my business.

Jason was really helpful and patient. He answered all my questions and provided many options that I could do. I live 20 mins away, and he is definitely worth the drive!!!!

A very bad experience. I provided the account number and asked for make the payment, but the staff said that the account number I provided did not have any information. Later, I called the customer service hotline and provided the same information. The account number can be inquired and the payment can be paid normally. Very simple business cannot be handled normally, and the efficiency is very low.

Brennan was such a nice guy!!! Was a very pleasant experience and didn’t take long.

Do not go to this store. Please find another AT&T store. I bought a phone elsewhere and just came in to transfer contacts and SIM. The lady did not understand the product, which is fine or if she thought I should do it myself, I wish she explained that. Her customer service were completely lacking in this regard. I honestly think she profiled me as brown Muslim because she was nice to a white woman and black man who walked in after me. Its too bad because this is the first bad experience Ive had since Ive moved here to New Orleans. Definitely find another store.

Ive been in customer service for the past 15 yrs and the manager that helped me had about zero of it. Definitely not a smile and just an overall unpleasant and unhelpful attitude. He was also the only employee on at that time which means that all customers get to enjoy being helped by this unhelpful manager.

Great service and awesome staff!

Not helpfulJust tell us to call the help lineGuy was falling asleep while he was attempting to assist us.I thought he was just ignoring my questions but then we realized that he kept dozing off while he was talking

Great service, thank you Jason

Jason was absolutely phenomenal! Go see him for anything you need!

Walked into a waiting war. Two employees and about 8 people waiting for service. Gotta improve

I just stopped at this location to physically look and compare new phones for an upgrade... salesman named Henry was very helpful, and knowledgeable about each product and its features. Highly recommend this location.

The store doesnt communicate with the At&t representatives over the phone and they both give you the run around. The store and over the phone with AT&T have different inputs about their services. Why I dont know. It is not good customer service. Do your homework first before you get any of their services because both the store and over phone is always different.

By far the best AT&T store in the area! Rae is amazing. She took her time with us, made sure we were thoroughly happy and was able to update our account with the best plan options and we even got two new phones without our bill going up. If you need assistance in any way, this is the store to go to!

Great customer service!

Throughly love this staff. Unlike any experience I’ve had at an ATT store. They take their time with each customer to assure you leave completely set up. Spent time resetting passwords and getting all of my data from my old phone. Rae helped me but the rest of the staff was very upbeat, they actually enjoy their job. Strong family environment. Highly recommend.

Need more reps like Mya not only in the at&t world but everywhere in customer service

Very slow and lazy customer service. Terrible!45 minutes is approximate waiting time and if you dont like it the representative will send you to another store, lovely

We had such an amazing experience yesterday at this store! Mya was such a great helper so sweet! She was patient as we opened up a new account with 4 additional lines and upgrades. I highly recommend going to this store and specifically asking for Mya! Shes the best!

Really bad service none of the stores in my area even have the product that was sold to me in stock and now the company is making me wait a month to get my order in bad customer service I will be calling and expecting a discount when I receive my product in the mail

Shalon went ABOVE AND BEYOND what I normally get help with from any AT&T store or any other customer service personel. She was able to quickly help me finish setting up my account and helped me with DirectTV Now that has been giving me trouble for months. Her engagement with customers is fantastic. She made me feel welcomed and confident that she would fix my issue, and she did.Thank you so much!!!!! I will be coming see her any time I have an issue again.

Ray did a great job for me!

This store is very knowledgeable!

Best phone store on the east bank by far I do not know what that guy is talking about on the first review there was no wait and everyone in there was super helpful in every way. In and out in less then 30 minutes with a new phone and Tv and internet service !

Great customer service from Katlyn and Shalon in and out and very knowledgeable. You wont be disappointed.

Very helpful. Informative. Go see Mya

Awesome service and great staff in and out really quick with a new phone!

Worst store, don’t come here, wait to long, the stuff don’t know what they are doing, when I called them on the phone, they told me one thing, when I got to the store, they told they can’t do it, I waited one hour for this bs!!! If you don’t want to waste your time and meet stuff don’t know their job, don’t come here!

Our lady, Shalon, was WONDERFUL! She solved my problem and made us laugh at the same time!!!

Awesome service for DTV and my business awesome workers!

Great staff very friendly and informative

Great service!

Awesome customer service and conveniently located!

This location was really backed up and having computer issues when we went.

Best service ever

Friendly service

Very slow