I thank God for sending my family and I to Cleo Bay Honda. Theyre a quality company that I wouldnt mind recommending. The salesman we had was Mr. Johnny Walker. Mr. Walker is not one of those salesman that tries to sale you anything just to make a sale. He cares about how that vehicle will be useful to you even when you have driven it off the lot. He is straight to the point and will also educate you. I would recommend anyone needing a good reliable car to go see Cleo Bay Honda and ask for Mr. Walker. Theyre also getting new inventory.

The ladies and gents are good people. They are polite and courteous. I traded in my Honda Accord today for a Honda CRV. Im going to miss my baby but it was time for an upgrade.

I mentioned really wanting a 2019 Civic Hatchback, with low mileage, to Josh, one of the Sales Associates. He said that they dont come in too often, but he would contact me if one did...I fully expected he was just being polite, but he actually called me a couple weeks later and I asked him to go ahead and run my credit so we could hold it while I drove up to come take a look.This was literally the best experience at a car dealership that I have ever had! He was so friendly and helpful and made the process a breeze. I also got a really good trade-in value and he even helped me when I joked about moving all of my stuff to the new car.On top of the excellent sales associates, the finance guy (Mac) I worked with, was really friendly and thorough.10/10 would recommend buying you new or used car here. If hes available, ask for Josh.

Overall Cleo Bay has a solid staff, but Elizabeth Rojas-Herrera is exceptional! She is both professional and personable, and will go above and beyond to accommodate customer needs. She is highly recommended! Especially as a Military Veteran looking to support other Military members in the area.

I just purchased my vehicle through Cleo Bay Honda, my salesman was Dustin Carter and he was absolutely amazing. He worked to try and find the vehicle I wanted within my price range. I’ve been looking for an HR-V for a little while and I was skeptical about the Dealerships in the area but Cleo Bay was great, no BS hidden fees or “market adjustments mark ups.” They were also very understanding about the services I needed and did not push to upsale products or services I did not want or need.Thank you Cleo Bay, I will definitely be recommending Dustin Carter to all my friends!

This is by far the most unpleasant, inconvenience, unsatisfying car buying experience I have ever had. This post is 40k too late. Buyers beware‼️ If you see any flaw in a vehicle that you are deciding to purchase DO NOT BUY UNTIL THE REPAIRS ARE COMPLETE! Never go by a salesman in this case saleswoman word of mouth because that’s all they remember is the sale. Make sure all remedies are annotated in advance on your sales contract. As a buyer why would I only acknowledge one area of cosmetic noticeable damage? The sale managers only response was you are buying a used car!!! With only 26k miles. These people are so incompetent that they have had my car for the past week and I still haven’t received my licenses plates. So yes I will be back up to Cleo bay for the 5th time. Cause of their incompetence and unprofessional salespersons. The same sales person that told me painting my car would only take 1 hr. Not to mentioned after buying I noticed the front right tires didn’t match the other 3 tires on the vehicle. But like the sales manager sale said it’s a used vehicle.

Jennifer was amazing at the service department. Phenomenal service, courteous, friendly, and very informative. Highly recommend this dealership’s service department. Recently PCSed here and I am blessed to have found this dealership to service my Honda Accord. Thanks again Jennifer for being an outstanding customer service provider.

Today I took my new CRV to get the front windows tinted. Jennifer at the service desk was amazing. My car was ready in less than half the time I expected. They also washed sit and vacuumed it! Way to go! I am so impressed. Thank you.

I’ve been with Cleo Bay Honda since I purchased my 2007 Honda Civic Si. Today was a great reminder why I keep coming back. The service is simply outstanding. I called because I was stranded at the daycare with random error messages coming on. I was connected to Will in the service department and he helped me troubleshoot and narrow down the issue quickly. Thank you!

Kirby was my saleswoman, she went above and beyond in helping my wife and I get into a car. I called Kirby up, I said I was mostly interested in numbers, I had a trade that was already valued. Day of buying the car, I show up and I am in and out in 30 minutes!! Easiest car buying experience Ive ever had. If you are in the market for a Honda, go see Kirby, she is super amazing!!

My grandchild was in the market for a new car & me being out of state (Kentucky), it was hard to help her. But, I called Cleo Bay Honda & spoke with a McGill salesperson which was very courteous & helpful . He had what they wanted & worked them a good deal. Thanks Cleo Bay Honda. They are very happy with their purchase!

My husband and I had such a great experience!!! Liz helped us throughout the process and was very kind and helpful. Will definitely be going back for any future purchases!

Love our Hondas. Chris was amazing, super fast, in and out. The best buying experience, walks you through each step. Highly recommened.

I had never taken my car to a dealership because they’re notorious for being expensive. I took my car in because I really didn’t have the money to spend to fix it twice and hoped they would be honest and fix it. They gave me a new battery and alternator and charged me over a grand which is fine. But a couple weeks later I had the same issue and then a couple days later my car died. I called the dealership and they told me to pay to have to car towed and then I’d have the privilege of paying them to fix the same problem again. They said a manager would call me and it’s been a week so I imagine they probably won’t.

We recently purchased our 4th vehicle from Henry Hunter at Cleo Bay Honda in Killeen. Henry continues to exceed our expectations in every aspect of our car-buying experience. Our recent purchase was by far the easiest and most hassle-free! Thank you Henry and the Cleo Bay Team!

I LOVE Cleo Bay! Kirby is my main girl and always listens to my wants and concerns. The entire team is always friendly and helpful. I will never buy a car anywhere else!

My fiancee and I had absolutely fantastic service at Cleo Bay, and Liz was a wonderful salesperson. She was patient, considerate, and very knowledgeable about the vehicle we bought. She was extremely helpful during the process of buying our vehicle and took excellent care of us throughout the buying experience. We would highly recommend working with Cleo Bay and Liz!

Great place to get a car. I got my truck there and the sales associate Elizabeth Herrera did everything to get my payment where I need it to be.

Mr. Johnny Walker gets the job done. I gave him a call that morning letting him I wanted to purchase a vehicle and by the time I got off work on the same exact day. The vehicle I looking for was available and it also the exact color, was waiting for me at the dealership door! Thanks, Mr. Walker and Bryan for a job well done!🥰

Johnny Walker is an excellent salesman. He goes above and beyond for his customers. I truly appreciate all he did in getting me into my 2nd Honda. I highly recommend Johnny to be your salesman.

I recently purchased a new Honda Accord, and must say the process was painless and rather quick. Our sales associate was Mrs. Elizabeth “Liz” Rojas. I must say she was wonderful to work with and very knowledgeable about the vehicle and it’s features. I highly recommend her for anyone’s future purchases.

Rhi is the probably one of the best salesperson I’ve ever came across! She’s amazing, super honest and comforting through the process! She’s a huge highlight during my purchase. Thank you again!

BEST SERVICE I HAD WITH THE STAFF, THANK YOU SO MUCH FOR HELPING ME AND FIGURING OUT A WAY TO MAKE THINGS WORK! I AM HAPPILY ENJOYING MY NEW HONDA CIVIC

Great experience at the Cleo Bay Honda, Johnny Walker is a great sales rep and helped me find a vehicle at the best price possible. Would definitely recommend.

I had been looking to buy an HRV for a while; one of my coworkers mentioned he purchased his at Cleo Bay and recommended I go there.I texted them at around noon telling them what I was looking for and they immediately got back to me with availability.I got there at around 1 and met with Dustin. He was super helpful and friendly throughout the whole process. I’ve heard stories about being in a dealership for hours on end. I was able to trade in my old car and drive off with a brand new one in about 2 hours.Also, they even took care of my coworker for referring me to them.All in all, excellent experience. Would recommend 100%.

They got the work done and quickly enough. The lady Courtney was very nice and took care of situation from beginning to end.

The absolute worst place in central Texas to have your Honda serviced. Due to COVID they started offering a courtesy to pick your vehicle up, perform the scheduled services, and bring your vehicle back to you. Sounds good, except there is no walk around when picking the vehicle up, and when getting the vehicle back you’re going to get it in a worse condition than you had it before, and the dealership refuses to take ownership of the damage that they caused! A simple oil change and tire rotation, turned I to having the driver side front fender, and door panel damaged and dinged and scratched. Took pictures and called the dealership and they are deflecting saying it could have happened in the parking lot and not their problem. Instead of asking the technician that worked on the car to own up to their mistake. Then not wanting to repair the damage they caused stating that their body shop person only comes in once a week and he’s a third party so they can’t really know his schedule or anything like that. I have never been so disrespected by a dealership that we have been going to for years and bought many vehicles through.

One of my coworkers mentioned he purchased a car with Cleo Bay and recommended I go there . I looked online to get my car apprised and Dustin gave me a call and invited me to go in and while they appraised my car he had me look at a few cars I was interested in . I ended up coming back the next day and received help from Kirby ( Dustin was out ) and we were in and out fast ! 10/10 recommended! Super helpful and friendly . Got my car traded in and drove off with a Honda

The dealership was easy and great to work with. Dustin and Elaine went over and beyond to make sure my experience with Cleo Bay was great. I will definitely recommend Cleo Bay to my family and friends!

Me and my husband would love to give Johnny Walker a big shout out for helping use!! From showing use different cars to sitting down with finance!! I highly recommend sitting down with him!!!

There are wonderful,professional, kindKnowledgeable,

They were great in helping me make my first huge purchase! I love my new car!

I called up to Cleo Bay around 5 to see how much a would it cost to have a key programmed to my Carthage I bought online. The key is an OEM Honda key.As soon as I asked if they were able to the lady rudely replied and assumed “uhhh we won’t be able to CUT that key” I told her that I didn’t need a key cut the vehicle is push to start and all I need is the keyfob to be programmed to the vehicle. I can just hear the disgust and rudeness in her voice. She then tells me to come up and it’ll be $75 to program it rather it works or not, cool I’m fine with that even though I know it’ll work.I then rush to Honda and ask, who I’m sure I was on the phone with givin the attitude she had, if I can have the key programmed. She then tells me it takes about an hour to have it programmed & they can’t do it today. WHY DIDNT SHE TELL ME THAT BEFORE TELLING ME TO COME HAVE IT PROGRAMMED??? I also know it doesn’t take an entire hour I’m a tech in another dealership and it literally takes a few minutes, instead of lying cause your ready to go home I’d appreciate complete honesty. Garbage customer service.

Me and my boyfriend Wesley shopped at Cleo Bay yesterday and Jason was straight to business and found the perfect car for our family in no time. The wait was long but definitely worth it and Jason was patient with us the entire time. We walked out a few hours later with a pristine car and we couldn’t have asked for better service. Thank you Jason, we’ll definitely be back if we ever need your services again.

We called the dealer Friday Aug. 07 2020 and got Joshua Gibbs on the phone. We saw this 2019 ram 2500 Laramie Night edition for sale at Cleo Bay Honda in Killeen Tx. After talking to Joshua he sent us a credit app to do and send back to him. We live in Amarillo Tx, almost 8 hours away. Sent it back and he started working the deal. We knew this was the truck we wanted and had been waiting for and if it was right then everything would fall into place. After few calls back and forth with Joshua Saturday at noon he said we are good to haul butt down and get our new truck! The trip down Joshua checked in on us several times and stressed not to hurry and be safe. We got to Killeen around 9pm and Joshua and the manager stayed and welcomed us in to sign. We all chatted for a bit and took pictures. This by far was our best experience with a dealer! Joshua was amazing and went out of his way to make this deal easy and smooth! It is stressful buying a $70,000 truck over the phone but he made it easy. Cleo Bay Honda is a beautiful dealer and we would recommend them to everyone! Thanks again for our beautiful truck and making a new friend!

Customer Service goes a long way.... Ive been going here for 15yrs+... Even though I live in the DFW area now, this will ALWAYS be my Honda dealer :-)Shot out to Mr Rodney and Jennifer as well as the other AMAZING Service department staff!!

Dustin took such GREAT care of me for my very first car that I purchased. He was beyond patient and listened to everything that I wanted. I would definitely recommend every and anyone to him and to Cleo Bay Honda. Thank you soooooooo much Dustin!!!!

I love this place iam coming

As a first time car buyer, my experience at Cleo Bay Honda was nothing short of pleasant and easy, made even easier and even more pleasant by Mr. Joseph Gibbs. Joseph and the Cleo Bay staff moved mountains to provide me the exact car I wanted down to the greatest detail, including the year, the make, the model, the body, the trim, and even the color. Not only is this my first new car, but also my first car in general, and the process was made very simple and smooth. No doubt most car buyers may initially feel a sense of intimidation when making such a purchase, but at Cleo Bay you can rest assured that youll be in a relaxed and professional environment that will not impose nor push an aggressive aura of forcing an impulsive purchase from you, as some dealerships may have the reputation. Following my purchase, Joseph happily carried out any and all finishing touches on my new car and flexibly accommodated to my available schedule every time. I have no complaints, and am thoroughly and completely satisfied and content with the final product. I would without a doubt recommend and consider Cleo Bay Honda, as well as Mr. Joseph Gibbs as superlative and professional to trust your business with.All that being said, I must say I was as prepared as one could be with knowing my credit score, and knowing how much I was willing to invest to facilitate the purchase. No doubt that contributed to the smoothness of the process, nonetheless, if you find yourself in less than ideal circumstances, the staff at Cleo Bay Honda will accommodate to your needs as well.

Was trying to get a upgrade and got quoted and they tried to raise the price over 100 dollars and try to make us pay 1000 dollars to hold a car. Charged me 200 for every service. If you get a Honda dont get one from them. Go to another Honda.

We got our honda from here a few months ago and love it ! We had dustin and he was great very friendly and made us feel very welcomed ! I am pleased with what they gave me for my trade in it was a higher amount than expected ! Great customer service from the manger we signed the paper work with . Over all we had a great experience purchasing our vehicle from this location and will be buying our next car here as well

Since the first moment I met Kirby I knew she would take care of me. Kirby was excellent and professional in getting us the vehicles we wanted, it was all smooth transitions fromstart to finish. Definitely would rate higher if I could. Thank you Kirby and the team for all you do!

Wow who ever knew that buying a car could be this easy? Cleo Bay Honda is in danger of changing the image all of us have about dealing with used car sales departments. What happened to the days of high pressure sales people who only seemed to want to sell a car to you at all costs? Thats sure not the way they operate at Cleo Bay Honda.We had to expand our search to Killeen from our home town of Austin because we were looking for a particular model of a Honda CR-V. Cleo Bay Honda had a small selection of vehicles we were interested in. Tony Pagan our salesman, responded quickly to me via text to a request I had placed wanting to come up to test drive the cars and met us the next morning. He was very knowledgeable about the inventory and assisted us with all of our concerns and was even good enough to accommodate a few additional last minute requests we had for test drives of other vehicles. We decided almost on the spot that the quality of the vehicle we were interested in was the one we wanted to purchase. The only thing we had to work out was the final price. It was amazing to think of Tony actually working for US when he set off to discuss our price point with his sales manager. We felt we were making a really good deal.The use of the Carfax service at no charge to us is a great guarantee that the vehicle we were purchasing was top notch. I have always used this service in the past when searching for used cars and thanks to Cleo Bay Honda did not find it necessary to purchase the service at this time.We were planning on paying for the vehicle out right but had to head back to Austin to transfer some money around in accounts. My plan was to return to Killeen the next morning when Tony was good enough to suggest that the vehicle could be delivered to our home the next morning.From start to finish the folks at Cleo Bay Honda handled this purchase incredibly well for us and we have been very satisfied with our car but more so out of the fine treatment we received from Tony Pagan and the folks at Cleo Bay Honda that day. Thanks for that Cleo Bay!

Update: Cleo Bay worked with First Texas and paid for a new battery so we didn’t have to drive to Killeen. We appreciate them fixing this for us!My husband and I bought a certified ore-owned 2017 CR-V on Friday. The battery died Saturday night. We jumped it and took it to First TX Honda this morning and they confirmed the battery was dead and needed to be replaced. It’s of course only covered under the factory warranty so it would cost us $250+ to replace it. They told us to call Cleo Bay and see if they’d replace it. In their words, this definitely should not have happened. We are calling Cleo Bay first thing so they can fix this for us. Hopefully they will and I can give a better, updated review.

Moved to TX under a very short notice and I had very limited time to find a car to move around but they were able assist me. They are great, especially Ms. Elaine Smith. Very professional, polite, and helpful. I had a very pleasant experience with them. Would definitely recommend!

I love going here. Ive always gotten fantastic, prompt, and kind service. Got a great deal on a wonderful car. Thanks again Charlie! 😉

Yesterday we called and were told we could leave our car there overnight to be fixed the next day. My husband and and I drove from Temple separately to drop it off. He was told he could not leave his car. They called the next morning to say the part had come in and set up a time to come get it fixed. When he arrived he was told his time was irrelevant and he just had to sit around and wait. They also ended up misquoting and over charging. They ordered the wrong part because they did not even bother to check the vehicle before ordering the part and then blamed us! Terrible service and not trustworthy at all. We will never use them again and let our friends know not to, either. We will drive to Waco instead. We own 2 Honda’s. STAY AWAY!

Ive never been disappointed with service dept., they rock!!! Been going since 2011.

Good customer service and I was satisfied with the service that I was provided with.

Excellent service and Friendly staff. Johnny Walker made the experience pretty smooth.

The worst customer service ever. No accountabilities for their mistake. Be happy that we didnt chare you extra.

Kirby was a terrific saleswoman!!! She was soo patient with me; she had excellent customer skills! She got me the exact car and color that I wanted!! Kirby made my experience very comfortable! She kept me updated on everything!! I love how she was so understanding, professional, and listen to what I wanted. She definitely knows her stuff!

I bought my first new vehicle here! The employees are great sales people your friendly in the service department is thorough

The finance department for this business ran my credit without my legal authorization.

Josh and Joey helped find the perfect car for me. I told them what I was looking for and they contacted me the moment the car I was looking for rolled in to the lot. Also, Tammy and Neil made the paperwork painless and quick. Very happy! Great staff, 5 star customer service and excellent follow up a few days afterward. I’ll definitely be returning for future purchases.

This review is entirely from the heart! Our experience at Cleo Bay Honda was a smooth and pleasant one from beginning to end. Dustin went out of his way to be helpful, and worked hard to make sure we got what we wanted. There was never any pressure applied; he was someone we felt entirely comfortable with. Even though it was a long day, he made sure we had every comfort. We left feeling confident and good that we were well taken care of. We would recommend this place extremely highly!!!

Edwin was a pleasure to work with. He was very informative, knowledgeable, and helpful with assisting me with purchasing my car. The process was smooth and easy and would definitely recommend his services.

Great customer service 🙏

Elaine from Cleo Bay Honda is the sales representative you dream of having. She made my time efficient & narrowed the perfect car & price for me! This is my 3rd vehicle from this lot & I am always amazed! I come all the way from College Station because it is well worth the trip! No one elses prices compare. I appreciate the effort, professionalism and team work it took to make my dream car come true.

Very nice and helpful service. They helped me get into a really nice vehicle for reasonable payments! Thank you!

Ok Ill be honest. Couple years ago, exactly in 2016 I went in fl to Westley Chapel Honda to get a civic. They tread me really bad and they told me that I never going to be able to buy that car. I got really disappointed with Honda cause was the car of my dreams. I came here last year and it was a different story. The service here and the financial help that they gave me here let me take the car of my dreams with 0 down payment. The service here is amazing and the car is just perfect. Every time that I come for a oil change and service I fell like home. In addition they clean my car out side and make my tires shine. Looks like brand new. Im completely thankful with cleo bay honda. It could be cool if they clean in side to but the rest I strongly recommend get your car here.

Got in and got exactly what I wanted for my girl. Without the same pressure round rock honda had.

Chris in the Service Department showed exceptional customer service. My tire pressure was low and they were about to close. Chris stopped what he was doing to help and taught me that too much air in a tire can be a bad thing. So appreciative for the quick help and lesson learned. I wont need to bother them next time bc I know what to do! Thanks!

My experiences with the Honda Service team has always been positive up until this point. I cam in for an oil change and drove off with my front window molding hanging off. Took the car back up to the shop was was told by the manager, it was unknown how it came off or when and they werent responsible. Why would I drive almost 30 minutes after work for something I could afford to fix if I was at fault. Again Texas Honda as really disappointed me and I will never return to this location.

I have always had a wonderful experience buying a car here. I bought a Honda Civic in 2007 and most recently a 2021 Honda Pilot. Kirby was friendly and thoughtful with the whole process from start to finish. Financing and pickup was so simple. I couldn’t have asked for a better experience.

I 100% love Honda, upgrading from a Kia . I had a great experience. They made me feel like home. Honda has great customer service and will answer any questions right on the spot with the best offers and best decisions. Mrs.Michellie, Marshall is one of the best staff at Honda . She still to this day help me with any questions and helping see if the car I choose was still good and riding smooth. Thanks Honda

Mr. Dustin Carter was extremely instrumental in my decision to purchase my Car..His Customer Service gave me an outstanding Experience. Dustin’s Knowledge and understanding was Awesome. He made my Shopping Experience Great...Thank you Dustin

Dustin was our sales agent. He is very patient and helpful

We had a good exp there and we were treated very well there. Honda are very good vehicle and when driving it feels smooth. We try 3 honda vehicles before we found the right one. We choose the Honda Civic sport. Fell in love with it and we took that one. Another than that going over there was an good chioce and the vibes at Cleo Bay Honda.

Absolutely Fabulous! Not only did I purchase and work with Elaine all the way from San Antonio but she accommodated each step along the way! Thanks so much

After being turned away at multiple dealerships for bringing too much negative equity into a car deal, Cleo bay Honda got me the best deal, and got me into a brand new 2020 Honda Accord sport. If your in the same predicament I was, I highly recommend coming to Cleo bay Honda. Not only was this the fastest transaction I’ve ever experienced but it was the least hassle. If you do decide to come here, get with either Kirby or Elaine! They’re both great sales representatives and will work their hardest to get you in whatever car you choose. For whenever my next purchase is I will definitely be coming back and definitely would recommend Cleo bay Honda to anyone. Keep up the great work you guys! I love my new Honda!

Elaine was fantastic and very very professional. I bought the car I wanted in less than 3 hours. Simply phenomenal experience at the Cleo Bay Honda in Killeen. The paperwork was super easy and she was just beyond amazing! Thank you! If youre looking for an experienced rep, please ask for Elaine she has over 15 years of experience!!!!!! You wont be disappointed!

Miguel was a great sales person. Easy going and no pressure. He was always quick to get back with me with any of my questions. I would highly recommend him, and Cleo Bay Honda to any of my friends/co-workers looking to purchase a new vehicle. This purchase was my 3rd with this dealership, and I have never been let down. You all Rock!!

Everyone here was great! I didnt have anyone trying to sell me a vehicle that was over priced or felt pressured to buy something I did not want. The prices are great and they work with you 110% of the way and will easily explain anything you do not underatand or need any kind of help with. Im from Austin and drove all the way up because I felt so welcomed, like family, and it was so worth it. If you are looking to buy anything this is the place to go!

I went to Cleo-Bay Used Cars right after having my only transportation stolen and totaled. I had come down with the flu two days before as well and was hard pressed for a work vehicle. Tammy, the finance manager, quoted me a descent price, I was called to the office & was sat down in front of another finance officer and my contract. Tammy came in to the office and tried to slip in another contract that was $200 over her original quote, just to see if Id sign it. It must work or they wouldnt have tried it. In fact, it was explained to me by the attorney generals office that switching an agreed upon contract with one that yields a higher payment is signed more then one would think. Finance preys on the unfortunate, desperate consumer. I suggest to shop at least 3 or 4 dealerships, even if you have to go out of town, and to completely avoid Cleo-Bay Honda.

Edwin was very helpful and patient! Best car shopping experience Ive had in years!!

Dishonest, greedy and shady. Took my civic with a known A/C condenser leak with photo proof and they acted like it didnt exist. Said it was the compressor seal instead. Just their way to save the cost of repairing a faulty UBDER WARRANTY part.

One of the most positive car buying experiences weve had. The internet team worked together seamlessly.

They were so nice and we had a great time here, very good customer service :)

Great service--lots of help getting us into the car we wanted. Edwin Williams worked with us over several days. We were replacing a car that had been totaled, and he was very patient with us when the insurance company took its sweet time getting us our settlement. I have used the service department with my previous car, and they are always friendly and efficient as well. Highly recommend this dealership, and Honda cars.

Complaint with the Attorney Generals office filed. Keep your family SAFE and steer clear of this dealership.

Cars, trucks, vans, more cars....and great service folks. Really great folks in the service side. Ask for Frank....he doesnt work there, but they will know you read my review.

Kirby was very helpful, professional and very polite. Very detailed and answered every question. If I could give her a 20 I would. Your finance office was also exceptional. Thanks for making this a pleasant experience.

The sales team has been great. The only issue I have (and its a big one) is that when I bought the car it had a slight pull to the passengers side that only got worse. I had taken it in for an alignment that didnt fix the issue much. 5 months later with an oil change and tire rotation, the pull to the passengers side is worse that ever. To the point that while accelerating from a stop to 25, I almost veered into a car beside me. When I called, the receptionist at the desk, said the service department was closed for the day. Call back in the morning. I was sitting on the side of the highway, panicking to continue to drive. Her advice to me in jest was to drive home slowly. I get that she was trying to ease the situation, but it didnt make the drive home any easier. Ill see what happens when I get ahold of the service department again.

They seem to have a simple and easy way to do business without the brain damage one expects from a car dealership.

My Priceless Encounter in 2017!I never write reviews but I absolutely had to after I went into CleoBay a few weeks ago. I went by the dealership twice before and I was met by the most gentle soul. Miguel Solis sensed my lack of car-buying experience and showed great patience and understanding.As my indecisiveness grew a bit, I felt myself melt into the idea of actually buying a car once Miguel took the time to go over all of my questions and concerns....(which probably took hours).The experience at CleoBay left me speechless.You normally hear about car salesmen lying and cheating customers simply to make a sale. But this journey was far from that. Miguel made every effort to give me the best deal on my 2015 Black Nissan Altima. And he never once took advantage of my naivety. I even checked the blue book value and was further amazed that CleoBay didn’t cheat me at all.If each staff member is like Miguel, buying a car will no longer be a painful process but instead a truly amazing investment.Thank you Miguel and thank CleoBay for making my car-buying experience priceless.Continued Success!

From the first call after submitting and inquiry online to being in person with Kirby she was fantabulous! She really cared, listened to all my needs, wants and circumstances, all while having a bright smile on her face with super professional energy! She doesn’t make it about you needing to buy a car like most dealerships. I highly recommend anyone ask for Kirby, she will make sure you are more than just satisfied with everything! From purchasing my first car at 18 from Kia, 4.5 years ago to now being a Honda Civic EX-L owner I am so much more happy with the car and the car buying experience. They gave me more for my trade, leaving me with minimal rolling over. Her patience was way more than expected as it took me 3 days and 3 trips to the dealership to finally make the decision as I had such a terrible first car buying experience with Kia. I made sure I knew ALL the facts and details of my Civic. Kirby answered every question with confidence and in a timely manner. I got every feature I’ve ever wanted in a car at an amazing interest rate and monthly payment! I didn’t even know that was possible! Light colored leather heated power seats, sunroof, safety features, digital screens, plethora of space, etc.. Never settled for less and I got a lot more than I was expecting for my price range! PLEASE DO YOURSELF A FAVOR AND CHOOSE CLEO BAY HONDA, it’s a no brainer! Thank you Kirby, finance guy (I apologize I don’t remember the name) and Cleo Bay Honda for making this car buying experience so peaceful and affordable!

Amazing service, with very welcoming personalities all around. Would recommend any and all buy from here. Dustin and Tyler were both extremely helpful and made the entire process the easiest car purchase I’ve had. Thanks guys

Kirby was honest and professional thru the whole purchase! Go see her!

I recently upgraded my vehicle. I had the pleasure of working with Miguel S. and Tom M. The last 3 vehicles my family have purchased, have been with these two. As long as they are at Cleo Bay, they are who we will be looking for. They made my experience as easy as can be. Im very pleased with my Lease. They have the best customer service and go out of their way to make me happy. I will definitely be referring more people!!Thank you so much guys!!!I also had my car tined. The window tinter is the best, thank you so much for making her look even better!!

Can’t speak on the sales side but if you need service on your vehicle, go literally anywhere else. Appointments are a waste of time because they’ll take anyone who walks in before you. I’ve been called to cancel my appointment on two separate occasions because they were too backed up from walk ins.

My wife and I went in looking for a new vehicle. Upon walking in my wife and I saw Rhianne talking with several other sales reps. She was smile and welcoming. We had a great experience working with her to purchase a 2020 Honda Pilot. She is a caring person who works hard to help her customer out. I highly recommend that you ask for her when you go in.

One of the best car purchase experiences I have ever had. It has been always a huge headache to deal with car dealership. My husband and I wasted so much time on other dealership without getting any useful information. However the experience with Cleo Bay Honda is amazing. Elaine reached out to me because of a quote request. Very straight forward and to the point!!! We feel like we did not waste any time here and we got a great deal on our new car. We are very happy for the purchase experience here. Fast and efficient!! Highly recommended!!

Friendly and pretty fast service for oil change

I had very little hope post COVID going into Honda. A lot of ppl including myself had financial struggles and despite that Kirby laid out all they could do for me and we were able to walk away with more than what we expected to be able to acquire for this season. i never felt hustled instead i felt like the service was genuine and i still had options. ive been to other Honda dealers and Cleo Bay takes the win. My family drives from georgetown/round rock area to killeen because of the great CSR

This is our third CR-V from Cleo Bay Honda, and Dustin Carter made the buying process very smooth. I appreciate how knowledgeable and patient he was talking me through all the bells and whistles. I have been nothing but satisfied with the buying process at Cleo Bay and the quality of Honda vehicles, enough to pass on my old CR-V to our daughter!

Johnny was helpful and patient with me when purchasing my new 2020 Honda. The entire crew at Cleo Bay Honda has always been helpful and very welcoming. I have been going to Cleo Bay for over ten years now. I will always come back to Cleo Bay Honda. Go and check them out they will work with you and provide you the information you want to know. Once you get a Honda, you always will have a Honda.

I was in need a vehicle. While contacting Elaine Smith who is in internet sales at Cleo Bay Honda . We were emailing all day and I was telling her what I was interested in and immediately got me approved.Later the same day I came to Honda and she pulled up the vehicle low mileage and around my price range . Quick and in n out it was unbelievable. After an inspection she did not want to send me home with a car that will give me trouble down the line and she took good care of me getting into a vehicle asap . Thank you Elaine & Cleo bay for an experience that was not stressful at all .

Do not trust these ppl. I see a lot of people giving 5 stars just because they got financed. In time they will see that Cleo-Bay has ripped them off.

The service was excellent! The staff put a light in my day. They were so warm, friendly, and oh so helpful! They make you feel like family! We were in and out in less than an hour (needed repairs on tires). My daughter is a HUGE fan of Cleo Bay Honda!!