Washer and dryer delivered and work well. Had some communication challenges with delivery and availability. Most likely out of their control on availability but that means communications with customers is 100% more important. Overall satisfied with the purchase and outcome so far.

The worst experience. Went 2 times there and the sales people are low life no manners they talk very rude to customers and they don’t ask if you need anything or offer help.Do not waste your time with this garbage.

I called to see if they had a french door refrigerator. The sales person was most professional and helpful. Personable and that made me go the next day and make a purchase that I am very happy with. Will return soon for more appliances. Thank you!

Awesome experience! Great group of professionals, was able to work with me👍🏿

Everything was well coordinated. Starting with the sales person to the delivery of the appliances. We were very pleased and would not hesitate recommending others to shop here.And above all, the prices can’t be beat anywhere else!

Well, they don’t honor any store warranty, I spent $4k in appliances on 03/30/2021 - 04/06/2021 with them and my oven is less than 15 days of use and the top is peel off. I sent an email with pictures (I am pretty sure they don’t gonna read and respond) asking for replacement or money back and the salesman said the store warranty last few days. I want a quickly resolution.**At least they respond my email, the answer was it’s just dirty. If I can’t get a better service from them I want a money back.The solution is easy: change the product or money back.

I have been a customer for many years I bought a washing for my daughter I had to call the the Kissimmee store on Osceola parkway around 5:57pm. I was flabbergasted at the way I was spoken to. I felt insulted and disrespect. This will my last purchase at appliance direct

Well, they don’t honor warranty, I spent $4k in appliances on 03/30/2021 with them and my oven less than 15 days the top is peel off. I sent an email with pictures (I am pretty sure they don’t gonna read and respond) asking for replacement or money back and the salesman said the store warranty last few days. I want a quickly resolution. Thanks

Dont do it. Wed heard good things about this place, and their pricing that was supposedly below the big box retailers. Come to find out, they sold us a complete P.O.S. of a fridge for ABOVE RETAIL price. It only took a couple of days to realize that the fridge is noisy, the ice maker jams, and that Home Depot was selling it for $600 LESS than Appliance Direct! Considering how dirty and cramped this place is - youre better off going to Home Depot or Lowes.

We knew going in that it would be a long wait to receive our kitchen aid appliance package. Ordered in October, received all but stove end of January and just received the stove last week, February 26. Expected all to be delivered in December. Although it took a month or two longer then expected this is not why I rated my experience only two stars. I’ve waited to send this until now because I didn’t know how things would turn out. Frankly I still do not know. The Kitchen Aid refrigerator has an annoying high pitched noise much different than advertised on the web site and a bad seal that has already been serviced once. Still leaking. The stove heats up the knobs and outside of the unit to the point that it is hot to the touch and dangerous. Also a damaged trim piece on the door that can be replaced. While this shouldn’t reflect on the store since it is a Kitchen Aid issue, I would have hoped that they would at least in the beginning have been there to help facilitate repairs and service. Instead I have been given the dreaded 800 number for service. I have spent over an hour on hold with customer service and hours waiting for service. I’m told by Kitchen Aid that my warranty began on the purchase date. 4 months before we received our order. If I need to return my defective appliances and they allow it I will apparently be charged a 20% return fee accordingly to their policy. Hopefully we will not need to go there and my appliances will eventually be repaired. My sales person has replied to my emails and texts and and I do not hold him at fault. He is just working within the policies of the store. It’s just frustrating when you invest a large sum of money for what is advertised to be quality merchandise and then you have to spend all this time trying to make things right. I feel like I’m on my own now. I will see this through and will not settle for defective merchandise. Just wish I had the support of the store who sold it to me.

Only had out of the boxon display. Those appliancesHad cosmetic damages. The store was dirty and salesPersonel were shabby looking. You paid too much

Good prices. Excellent customer service very friendly!

Walked on two men at counter dident even say hello I just dont now WHT you would weare cut off jeans to work so unprofessional looking

Nightmare. Delivered Whirlpool washer. I had to call delivery guy back unit DOA no lights on dash. Delivery guy got unit working. Used washer 2x then leaking on floor. I had warranty agreements. Called multiple times to get some help. Finally repair guy comes out. Now waiting on part for almost two months. Warning, their service dept do not call you with status or let you know in advance when they will be back out. They just send you a robo call the night before to let you know they will be out the next day. YIKES! I work and have to arrange time off from work. WHAT A MESS! Not worth it.

I recently wanted to purchase a new Whirlpool washing machine and required a quick delivery. The experience in ordering the washer and the delivery to my home was excellent - efficient and friendly service, with competitive pricing.

Second time purchasing from these people different type of shop everything is nice look at your item on the floor they delivered in the Box as advertised brand new prices are clearly up front will definitely go back should I need another Appliance first purchase was washer and dryer set second purchase with a deep freezer

This will come to be our 3erd product purchase from appliance Direct, I have to said the guidance and help is extremely extraordinary, the overwhelming welcome inspiring, I said this as well but fear not because God is with us, we may gone true a so call pandemic time, but God has not stop showing him self, again thanks because this business is not run by people full of fear but strong believers and fearing God believers.ThanksMay you all be blessAnd to does that may read this fear not seek God when you all still can .And remember, psalm 23, and Psalm 91, above all when he wrote was not just in the pass it is for know let he’s name be praise, and let’s Stand, let’s Stand .Be blessed.

Sure they have some good deals, but not on washer and dryers, Lowes blew them away on price

We came in looking for a kitchen appliances set. Frank greeted us right away and helped us by answering our questions. We were shopping around so we left and came back to this place because in all honesty, they had the best deals. Frank helped us out with the process and even expedited our delivery time. From this first experience I have nothing but positive things to say.Now, lets see what happens when they deliver

I’m very surprised that Appliance Direct had available products in stock during the COVID pandemic as other major suppliers had a long wait time... I experienced very good knowledge of the products and friendly staff to assist with my purchase! Help with loading and paperwork was very thorough! Highly recommend!!

Dont be fooled. They have false advertising on their website. Do not get trapped by what sales they say they have in store because they DONT. i went to this store on 3 occassions for the sale they advertised on their website and all three times they said they just sold out. They did not even remember me so they said we sold out yesterday all three times. I got fed up and went to Loews next door and got what I wanted for a better price.

Looking for a new washer. Store was fine. Customer service was a bit unattentive.

After my refrigerator unexpectedly blew a seal late one night, I headed to Appliance Direct in Kissimmee the following morning looking for a replacement that could be delivered the same day. Edward, the GSM, was very helpful and showed me several models that would meet my needs. I ended up selecting a Whirpool stainless french door model. He checked with the delivery team to ensure it could be delivered that day, and later that evening they had my old unit out and the new one installed in about 30 minutes. The entire process was stress free and professionally handled. Thanks to the efforts of the AD team I was able to save the majority of my food and now have a fantastic new refrigerator!

My biggest dissatisfaction is the absence of transparency and accountability when something goes wrong. The delivery of my four appliances did not go well. The refrigerator was partially disassembled so it could fit through the front door. No problem. However, an unannounced extra charge was requested. After the water lines were attached, we got a brief set of instructions on key features. At no time were the water/ice dispenser tested. We we shown the water filter and were told that we had to install it. No problem. After the delivery crew left, I installed of the water filter and we later tried to activate the water filter/ice maker. It did not function at all. I called Appliance Direct and was told to contact the delivery crew. From them I was questioned about what I did and was told I either had to handle the problem on my own or have to pay them a additional cash fee for them to return. I refused to pay any additional fees because the installation was never tested for operation or completeness. I got no real support from Appliance Direct as they suggested I am probably responsible for the problem. I have contacted Whirlpool and they’re dispatching a technician. Buyer beware!

I bought the dish washer and for some unknown reason it was damaged. I took it back and they gave me another one. I have no complaint. They w very courteous and respectful. I give them an A+++++++

Couldn’t find a refrigerator in stock at many major retailers. Got a fair price and great customer service from the store manager, Ed.

Salesperson was great...even looked up some competitors while we were shopping to show their pricing and sales.Ordering process was easy and pricing reasonable.

Terrible customer service! When we walked in there were 4 or 5 employees casually standing around the front counter. They all looked up, but continued with their conversation which was clearly unrelated to selling appliances. However, they greeted the people that came in behind us. I asked the price on one of the dishwashers. The salesman said he was going to check and never came back. Long story short we left and made the purchase elsewhere.

The manager Alex super helpful and very good prices on new appliances!!!

Great service.Inventory unfortunately limited .

Good dudes, non negotiable

From the moment I entered the store I was taken care of, thanks Ed! He made my experience exceptional ⭐⭐⭐⭐⭐and I will be back to see ya Ed to finish my project so dont go anywhere

I went to a big box store to buy a stove, and there were no sales people in the appliance department. I waited and waited, but received no help. I walked out, and went to Appliance Direct in Kissimmee (Which I should have done in the first place). I was greeted immediately by Ricardo, who assisted me in choosing a great stove at a terrific price. He was professional, knowledgeable, and took care of scheduling my delivery and installation. He went above and beyond, getting my stove to me 4 days earlier than planned. I highly recommend Appliance Direct in Kissimmee. Special thanks to Ricardo!

I had a pleasant experience with Appliance Direct, thanks be to Ed Audy. Ed made it a smooth and easy transaction shopping for a dryer. Ed was very knowledgeable and courteous. All my questions were answered and concerns alleviated. I will certainly be going back to Appliance Direct for any and all appliance needs.-Justin

Will never buy anything else from Appliance Direct. They changed me 80 dollars to deliver a washer and it had to be cash to the delivery man. This needs to be disclosed when the owner is promoting his great dealsYou live and learn

Salesman Jonathan was very nice and helpful not pushy at all. Delivery people were okay at first but when it came for payment we were in the middle of sending the payment thru Zelle, the delivery person got very rude “ how he had other delivery and we should have the payment ready” etc... he wanted cash that’s why he became rude, in front of my kids. My kids were very upset. He installed it wrong too, because we had warranty, we called the dishwasher company whirlpool to come out and check why it was not drying dishes were always wet. That’s when he told us the installation was not done right. The only reason I bought from appliance direct was the price was cheaper from any other store I checked the same model everywhere.

Worst customer service! Jonny Velazquez, sales representative made us wait a whole day without communication after we had scheduled our delivery a week after our purchase to call us last minute at 7pm in the evening that they were not able to deliver the appliance. They tell you one day and time and change it to their convenience. Delivery drivers who came to my house to were also extremely rude. Do not recommend this place at all!

Our Oven blew up 2 days before Thanksgiving! All the big box outlets were no help with little selection. The staff here was very personable and helpfull, they walked us through their iventory and delivery options and we were back preparing our Thanksgiving by 11am next morning! Thank you. Their delivery company was also just as good and easy to talk too. Great experience all around..Thanks again!

Poor stock selection and over priced. Found what I was looking cheaper someplace else

Excellent attention and availability. I rate the seller 5 stars very attentive and informative.Thanks

The staff is awesome

Item was in stock and could take it home right away. Good service.

Bill was fantastic with our needs for a washer. Ended up needing a dryer as well and came back a few hours later!

Purchase washer and dryer less than 2 months ago already having issues with both appliances went to the store to return them and I found out that you only have one month to return the product after that you have to go trough the service department which Im totally disagree because they dont explain you that,if a would know about their policy i wouldnt never buy anything from them,their prices may be a little bit better than the bigger guys but they have more flexibility if theres any issues with anything of what they sell

Ed was the best hands down! This place saved me over 1000 dollars! Don’t go to lowes or to Home Depot! I recommend 10/10

Excellent prices and service.

Great service!! No one can beat their prices

Just called this store wanting to buy a washer, and they said they have nothing in stock. Nothing what so ever.

Truly a painless experience! Great prices, very informed and helpful sales people, great delivery and set up, what can I say? They are just great!!

I highly recommend Appliance Direct. This is my first experience. I spoke to the Kissimmee Florida store manager, Ed, in the morning, and we settled on an open box model that was similar to the one we had enquired about online the previous evening. It was installed the same afternoon. Purchase, delivery, and installation was made easy. It has been a great experience from start to finish, and Ed has continued to help, answering any questions about online manuals and trivia like installing water filters. Great experience!

I posted a review earlier about Appliance Direct and it was a huge mistake. I had them confused with another company called Appliance Connection out of New York that I ordered a refrigerator from, and that continues to be a total nightmare experience. So PLEASE forgive me for confusing them with my experience with Appliance Direct as they have been great. I bought a stacking washer and dryer and they gave me the best price I could find anywhere, and delivered it when they said they would and set it up exactly like they said they would. I highly recommend Appliance Direct. I will buy from them again and again.

Bill Reese at Appliance Direct in Kissimme is the PERFECT salesman. He is friendly, Knowledgible, and helpful. His years of experience with appliances is super evident. He asked what our needs are, and how we planned to use the appliances. He listened to us and made excellent suggestions. He didn’t “push” one item over another. I really felt that he wanted us to be happy with our purchase..... and we are!PS: Bill also dug out a huge piece of cardboard in the back that I needed for our Mardi Gras float. He’s the BEST.I highly recommend Appliances Direct in Kissimmee (right near BJ’s), and Bill Reese.

Excellent service!! We are happy with the appliances and prices are good.

THIS LOCATION IS NOTHING LIKE ON TV 📺!My husband and I visited here today because we need a new washing machine, and we alway see the TV 📺 ads about Appliance Direct and their great prices, so we visited the one closes to our area. As we entered into the store their was an employee on the phone leaning on the washers and dryers, and their were two others behind the desk talking to each other, and just looking at my husband and I as if we walked into the wrong store.No one greeted us, I had to ask where the washing machine were, and there was a delay in response. Then one employee (I won’t give their name.) decided to assistance us.Right after that their was another family that came in the door and they I notice they was greeted and helped immediately. I brought this to the employee attention and we only got a look 👀 back at us, no apology what so ever.Oh wait this story gets even better, non of the prices shown on the the tags 🏷 are the actual cost of the appliance. ( Tag showed a higher price the what we were given from the employee.) Then we asked about delivery they told us they deliver from a third-party and the price was $80 on top of that we have to pay an extra $10 for each flight of stairs they have to come up. Then they want us to sign some Delivery agreement contract that I read stated “ In Black bold print “ That the have no set time of date to deliver our merchandise, and that they will CALL US to set up a time for delivery 🚚, and that we had to be available for the call, not being available for the call will delay the delivery we would had paid for. WHAT A JOKE!!!!Neither to say, we did NOT make a purchase there we got our new washing machine at a great price from Best Buy with free delivery, and old merchandise haul away, the only fees we paid extra for was new hoses and hook up. We will never come to this location again. I will drive to the Appliance Direct in another city if we can get better service.

Went in for a fridge, washer and dryer from the time we walked in we were greeted by Bill who was fabulous. He was not only friendly he was helpful, he showed us our options told us about their sales & warranty. Thank you bill & will def be back when it’s time to upgrade.Update the appliances we bought were supposed to be delivered not only did the driver not call to let us know that they wouldn’t be able to deliver, but they did nothing to accommodate the mishap. This is the worst customer service ever received. Jonathan the assistant manager & Ed the manager do not need to be in charge of anything, they’re both rude and worthless.

Brought a refrigerator on Friday.....still waiting on delivery for Monday but NO you have one truck. You have one job...paid you in full too. You advertise same day and I could accept next day but now not till Tuesday. Shame on you for taking advantage of seniors. Food is now gone ...contract is not as promised. So disappointed. You don’t deserve one star. Who owns this place. Don’t shop today. No delivery as stated on TV and in our contact.

Looks like from the reviews, Bill Reese needs a raise. My experience was the same as most others. Went there yesterday for a washer and dryer and was professionally greeted by him within 10 seconds of entering the store. Note- All employees had masks on during this COVID thing. Big plus as my wife and I did too. I had a pretty good idea of what I wanted and Bill obliged. Literally I was in and out of the store in less than 10 minutes and by the time we drove around back, Bill was out with my hoses and vent tube and my washer and dryer were waiting to be loaded. Great price on my products on top of great service. I WILL be back for any appliance needs.

Overall I needed a dishwasher right away but they were limited just a select few. So I ended up spending $200 more than I had anticipated. Where the disappointed comes in was given a white one by error instead of the Stainless steel one I purchased. I had to get help to get into into my house I unboxed it and then had to re-box it and return to get the correct one. Understand my drive was 40 miles round trip x 2, and 4 sets of tolls. I was told sorry, we will take care of you in your next purchase for the inconvenience. Well... I am sorry if you can’t If you can’t discount for my major inconvenience on the purchase you messed up instead of the next purchase, then who thinks there will be a next purchase???

Great appliances and prices too!

They could be a little more attentive.

Great service by the staff At the store but the delivery charged more than what we were told at the store but we needed the old appliances to be taken out so we did pay for it, also he couldn’t connect the new appliances.

The workers are well organized and used good teamwork skills. The team members were very professional. I purchased my washer in 10 minutes. The delivery was on time.

Great prices, and delivery on time. What more could you ask for.

These guys are great!

Sold me a malfunctioning Samsung fridge. Called, stopped by, emailed, asking for warranty given but to no avail. Only told warranty company will contact you but they never did. Had to find a provider myself and will bill Appliance Direct for the repair, but manager states they will not pay. Horrible experience.Update: You ask what can you do? Stand by the warranty offered. I had to call a warranty myself as your warranty never called after many attempts at your store. Right now, pay my pending warranty call bill with Samsung as its the fair and honest way for dealing with this.

The salesperson was friendly and helpful; however they were very disorganized. They gave me a microwave without the mounting screws, and when I came back for them they were all over the place. They had unidentified parts in different places. It actually reminded me of a flea market. Again, the salesperson was friendly and wanted to help, but they need to get organized.

I was in urgent need of a washer. Ed made all the arrangements possible for the next day to be delivered and haul the old one. Great customer service! Delivery was done in the window time given. Everything worked perfectly. Once again Thank you!

My first choice was not available due to back order so we had to go with a different set, it’s no body’s fault it’s just the circumstances of what’s going on right now. I am please with the store and also my purchase. Thank you.

I went to buy a washer and dryer but they did not have in stock the two I wanted, but they sold me a better washer and dryer and discounted the price because I needed them quickly. Great customer service and friendly staff too.

Just a bunch of junk with no rhyme or reason for prices. All of which are high enough that you can do better at the big block stores.

David was very helpful. He explained the different characteristics of our two options and help us decide for the most convenient . Thank you !

Best prices in the market. Lots of appliances in stock ready for pickup them home: the nearest Home Depot only had 24 dryer in display and scheduling deliveries for almost two weeks. I saved almost $ 200.00 in a dryer. Same day delivery for items in stock for free for most of the items. Read more in their website. WHY PAY RETAIL??? I actually love Appliance Direct.

Very helpful, good service. Excellent team!

They dont have nothing. They used to be cheap.

Very good product good prices and good customer service. I recommend it over Lowe’s and Home Depot any day

Associates were very knowledgeable and helpful find me appliances to fit my needs and budget.

The customer service is wonderful and they have a wonderful variety of items and brands.

Bought new washer paid 750not even 4 weeks go buy and doesn’t work call them they are rude on phone finally someone comes to fix it and week later not working do yours favor don’t buy there Kissimmee location

Arrived on time. Did a great job on the install. They had the product we wanted when the other big box stores had no inventory

The only place that you can get appliances in stock rigth now. Helpful staff.

I love Appliance Direct. They have a lot of items in stock, good advice for installation and great prices

Not a good Costumer Service i was looking for a new appliance and they don’t help me at allHe’s was like he don’t want to be there

Helpful place, walked in, looking for a chest freezer, left in 10 minutes with one loaded in the truck.

Purchased a kitchen set 7/29/20 fridge & stove, whirlpool brand. The sales guy Jonathan V. Told me the fridge was ready to go but the stove would take a week. Waited a week and Jonathan told me it would be another week since they didnt know what inventory the warehouse would send. 2 weeks later, I called for an update and I was told today Aug 18 they would know the inventory. Aug 18th I called and JONATHAN V. placed me on a 20 min hold WITH NO RESPONSE, where Andy answered and checked and said the stove was on back order. Jonathan then stated the stove is on back order and had to wait with no identified date. He has horrible customer service skills, talks over you, doesnt have a direct answer, is EXTREMELY RUDE. They have very poor customer service skills and I will be going to the store and getting my refund.... DO NOT BUY HERE...

I can’t say enough good things about Appliance Direct. I walked in and was immediately assisted by Ed. I sort of knew what I wanted going in, but Ed helped guide me to the right choices without being a typical pushy sales person.I needed a new refrigerator, dish washer and gas range. They don’t keep gas ranges in stock, but Ed was able to order one directly from Whirlpool for me.The pricing here is so much better than what you would find at the big box stores, who typically only push you towards Samsung and LG products.There was a hiccup with delivery and Ed took care of it perfectly. If I ever need more appliances, I’ll be sure to come straight to Appliance Direct and I recommend everyone to do the same.

In out loaded in less than 15 minutes. Household is up and running again. Wanted to speak to Sam but l heard 2 months ago he didnt come out in public. Ive purchased every appliance from his store for twelve years.

Bought my refrigerator! Good deal!

Quick, easy and good pricing.

We bought a washer and dryer for our new home. Very pleased with the price of the pair.

We were very satisfied with the variety of appliances. The prices were incredible! We were ready to just go with a Whirpool washer and dryer but when we saw that the Maytag was just a couple dollars more, we chose the Maytag. Mr. Bill Reese was wonderful at explaining the specs and was a delight to converse with him. We left satisfied that we were given all the information available about our options and Mr. Reese helped us choose the right one. Definitely recommend this place over the big box stores. You just don’t get that kind of detailed information or genuine conversations. Not to mention the prices at Appliance Direct are just BETTER.

Excellent selection, best prices, knowledgeable staff very helpful, costumer for life

Great customer service — Smooth transaction (in and out) Blessings 🥃

Great place excellent 👍 bargains customer service on point.

I’m still trying to get my dishwasher I paid for two weeks ago. I was told it would be delivered and installed by March 11. It was purchased Feb 25. I called to inquire today and they have no record of the purchase. I’m looking at my receipt right now. I called the Melbourne location to get the owners phone number and they said if I go to the website I could get it there. Nothing referencing management or contact us anywhere. I’m totally frustrated because I have no idea what if anything will be done about this. I wonder if the owner Sam Pak knows this is the was his customers get treated.

It was alright. Dont think I will buy there

You can find whatever you need in this store and the prices are very reasonable.

I Had one of the best delivery teams I ever had led by Michael they installed my range and dishwasher without a flaw. Bill at applpliance direct was great he knew what I needed and got me set greatit was a pleasure dealing with this store. Not to mention that I ordered online and they delivered outside there delivery area 64 miles outside.thank you again James Chapman

The staff at Appliace Direct was friendly and helpful.

I thought it would have looked like it does on the commercials but it doesnt. Lucky enough they had one of the models of microwave that I wanted but it seems too tight and confined. Nothing like an appliance store where there is room to roam. Still better than the home depot where they didnt have ANY microwaves in stock. All had to be ordered!!

Another good day at appliance direct. Second purchase and same great service.