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The Eye Group
7220 Chapman Hwy, Knoxville, TN 37920, United States
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The Eye Group
Comments
D
Review №1

This is my first experience with the eye group. Very courteous staff. I saw Dr Dutton. He was very thorough and made sure I got the prescription I needed for my contacts. They filed the insurance claim for me and made my experience easy and enjoyable.I highly recommend the Eye Group.

ge
Review №2

The office staff was very friendly and helpful. The front desk staff was very helpful and the lady that helped me pick my frames was friendly and helpful. She made a very hard task enjoyable. I am looking forward to getting my glasses and I am so so hopeful that the Lense will be perfect the first time. So far my experience deserves a 5.

He
Review №3

Friendly staff, thorough eye exam, will definitely continue to go back. Dr. Cross was the best. We’re new to the area and he even offered names for other doctors such as dentist and internist.

Ho
Review №4

Dr. Cross was great with my 9 year old daughter and 6 year old son. My son had a hard time sitting still, but everyone was patient with him, including Connor during his prescreening scans. It was a great experience!

Da
Review №5

Always friendly staff. No long waits. Good selection of frames. Exam was very thorough.

Em
Review №6

Excellent visit, doctor, and staff. Dr. Lain is a treasure and totally made my day by praying for me.

Mi
Review №7

Nice office and staff. They need to change their oftice hours on the web and on their voicemail. They are not open until 1 on Saturdays. They are closed. I drove 45 minutes for nothingGot a call letting me know why they had a mix up in the hours of operation postings. They are mailing me my glasses and including a gas gift card for my trouble!

Ho
Review №8

Very friendly and helpful staff! The doctors are thorough and take their time with their patients. There’s also a huge selection of glasses to choose from. Thank you!

Ch
Review №9

The Eye Group staff is always friendly and welcoming. After a year away from places as essential as eye care, it is wonderful to have people who care.

Za
Review №10

I thoroughly enjoyed my visit at the Eye Group’s South Office. It was my first real eye exam in 28 years and they are top shelf! 11/10

Je
Review №11

Everyone really nice and very patient with me while I tried putting in my contacts for the first time

Je
Review №12

Great staff, great experience. Dr. Was patient, thorough, and very friendly.

Li
Review №13

Wonderful staff was very helpful and informative. Dr Dutton is very detailed, highly skilled and has a great personality. Highly recommend!

Er
Review №14

This was my first visit to see Dr. Lain. Everything was very satisfactory and I am thankful to have gotten in to get established with him.

Li
Review №15

The Eye Group provided great service and care! My appointment was on time, they helped address any concerns I was having and did an excellent job providing solutions and follow-up. Very pleased.

Su
Review №16

Very friendly staff, and Dr Manning is awesome

Sa
Review №17

I have a great experience with Megan. She helped me pick my next frames after using the same one for almost 5 years. I was not super happy with my first choice and she helped get the right one. Thank you Megan.

Wy
Review №18

Always extending a hand and helping this mommys head straight

Ja
Review №19

A professional group of eye care specialists with close attention to detail and health who were friendly and took their time to obtain my best outcome for eye care and eyeglasses.

Re
Review №20

The Eye Group does a great job taking care of its patients. Friendly service and great doctors.

Ti
Review №21

Knowledgeable staff and Very customer oriented

Ga
Review №22

My appointment was at the South office and the customer service was great! The entire staff was friendly and very helpful. I wanted a certain style of glasses that werent on display and the Technician went in the back and brought out (3) trays of frames and I found my perfect frames! Dr. Cross was so nice and very professional and the eye tech Michaye was friendly and professional as well. Ill definitely be going back!❤

Ra
Review №23

The staff were wonderfully helpful and theres an amazing selection of frames Ive always had a difficult time finding frames that fit my face right but I have found multiple pairs I love here!

La
Review №24

This was my first visit here and I was very pleased. The staff was very friendly and Dr. Cross was awesome. He was very thorough and explained details well. I would HIGHLY recommend him and his team. Thank you for a great experience!

Sa
Review №25

Great service and caring people. All questions are answered and any problems you have are explained. Friendly service all around. They also practice safe COVID-19 procedure, mandatory masks and taking temperatures. I highly recommend.

De
Review №26

Everyone is very friendly and professional. They do everything possible to keep you safe.

Da
Review №27

I always had a good experience with the Eye Group and love the selection of their glasses. To order contacts is also very easy and got my order fast. I would highly recommend this place to anyone!

Ke
Review №28

Absolutely 100%satisfied! From the moment I called to schedule a new patient appointment to walking out with new contacts, everyone was so nice, helpful and informative! Dr Lain took great care in finding the right prescription for me, gave me helpful tips for dry eye, and was very calm and pleasant!

Jo
Review №29

I really appreciate the care that the staff gives me on every visit.

he
Review №30

Everyone was very encouraging and friendly. Dr. Lain gave me the best eye exam I have ever had. He makes sure to take your medical history is also covered because of health of your eyes.

Su
Review №31

I have been going there for 8 years.They treat you like family.I sent some of my friends to them.They are very happy also with The Eye Group.

D
Review №32

Never fails. Just stop in for the most courteous eye folks in town. Service is immediate and staff is ultra friendly. If youre not going here, youre going to the wrong place.

Do
Review №33

Everyone was especially nice.

Pe
Review №34

This place was great! The whole staff was so nice felt like a family get together. Never go anywhere else. It was a great experience!! 🤩🤩

Jo
Review №35

Helped me see a doctor during non business hours. Harrison took out 2 glochid needles from each eye. Very good service and very reasonable price. Would strongly recommend.

Ch
Review №36

Best service ever love my new glasses

Da
Review №37

Great service!

Qu
Review №38

I’ve been a patient for almost 10 yrs and I don’t plan on going to any other place.

Al
Review №39

Dr. Dorian is very professional and knowledgeable in his exams. He takes plenty of time to answer questions and explain things as he works. Kristy is the BEST at helping pick out frames. She makes great suggestions and offers wonderful feedback on what the frames actually look like on your face!!

No
Review №40

Dr Lain and staff are truly professionals. The office worked me in for early appointment to access my needs. Im truly grateful.Thank you,Joan Carrington

St
Review №41

Very happy with my recent visit to The Eye Group. The doctors and staff are very friendly and helpful!

Ch
Review №42

Staff are always courteous and professional.

Mi
Review №43

The Eye Group is a wonderful place to go for all your eye needs! The staff is very friendly and knowledgeable. Megan treated us like family and was very helpful in explaining all the details thru the process. She was very professional and made the process very comfortable and easy peasy! My family has been coming here for 5yrs and well continue to come back for many more!!

Lo
Review №44

Very professional, nice, and knowledgeable staff! Technology is top notch, too. Highly recommended.

Di
Review №45

Everyone there is so sweet. Very good place to go for glasses or contacts.

C.
Review №46

Wow, it was a great first time visit. I am a totally satisfied patient 😃

Da
Review №47

I’ve been dealing with this location, and company, for years now. Dr. Lain is awesome! And the staff have always treated me like family and have went above and beyond for me several times. I fully recommend this location/company/dr to all my friends and family and to anyone who will listen.

Ta
Review №48

I love this place. The people are wonderful here and treat you like family and pick the right glasses for you.

Ce
Review №49

Great experience as always. Have been coming here for years. Highly recommend.

Ca
Review №50

My kids & I absolutely love The Eye Group on Chapman Hwy! They’ve seen our entire family over the last 10yrs. Always smiling faces & friendly staff! Won’t go anywhere else!

Je
Review №51

I got the glasses I needed and the staff was very helpful. Jeffery Hartlett

Te
Review №52

AMAZING doctors and staff. Very attentive and professional.

Sh
Review №53

Just walked in forgot my mask in my car. They lady ask if I had a mask. I told her No, not right now.“Well we require a mask at all times”Which I could agree with, so I turned around and began to my vehicle.She then says that they have some extra that she could loan me. I thought hey that’s nice.So I put the mask on and she then pulls out a temple thermometer(not the most accurate in my personal opinion) so then I’m thinking all I want to do is get an inexpensive set of glasses lady. She takes my temp and it reads 99 degrees. She looked at one of hxvfgcxc xe is Cr co-workers and tells her that I’m at 100. Percent free g I ggsaid no way. She then continues to theY ask me if how I’m feeling. And Have I come in I ZzAzz🥱contact with anyone with the virus. So she ended up taking the a my temp again. I’m like really . You’re cjust gonna make up some number anyways.Anyway to make this story short. I kinda got kicked out

An
Review №54

Very friendly and professional office. Ive been going here for years. They take great care of you.

Me
Review №55

I enjoyed my experience here and would definitely recommend this office.

Di
Review №56

Dr. Dutton is amazing as is the staff. I have had many eye exams over my life and never one as thorough as Dr. Dutton does. I have met other people who go to see him and we all shared how wonderful he is.

Je
Review №57

It was great as always!!!!!!I broke my glasses, and they took care of me right away, after all the COVID-19 precautions....Thanks So Much Patty!!!!!!!!!

cl
Review №58

Dr Lane, best eye doctor Ive ever had, hands down. Had a problem seeing double for 3 years and no doctors could figure out what it was until he examined my eyes. Spot on. Good at listening, asks the right questions.

Re
Review №59

Very thorough doctors that take their time and answer questions.

C
Review №60

My kids have been coming here for a few years. Clean office and friendly, professional staff help make the visit an enjoyable and easy one every time.

Ch
Review №61

My family and I have always had a great experience with Dr. Lain and his group. I would recommend the Eye Group to anyone I know.

St
Review №62

Great experience would recommend

Am
Review №63

Staff is very courteous and friendly. This was my wife and I first time going to this business after recommendations from her coworkers. Paperwork can be submitted online in which saves time when customers arrive. Very thorough eye exam and a large selection of both glasses and sun glasses. Thanks to Debbie for changing our appointments to get us in earlier after a cancellation. Being one who hates to go for eye exams and picking out frames, the staff here gives you ample time to to make a selection without rushing customers to move on to the next one. We will recommend to family and friends.

Sy
Review №64

No change necessary the staff is friendly doctor Manning is great they also explained to me that I have 90 days to come back for my contact lens fitting so I would not change anything. I like this facility to stay the way it is

Ra
Review №65

Caring staff and wonderful doctors.

Am
Review №66

The Eye Group is a friendly, caring, compassionate, wonderful, & A GREAT Group of *GOLD* Star Workers!!!!!!! A++! The ONLY place our FAMILY goes for any & ALL of our eye care needs. They take their time & listen to your needs of what YOU are looking for in glasses, sunglasses, contacts, etc. And what works BEST for YOU!Amy Holt

Ad
Review №67

Excellent service with a very friendly staff.

An
Review №68

Very friendly, helpful and knowledgeable.

Ke
Review №69

The office is great and Dr. Lain is the best.

Vo
Review №70

The staff at Eye Group on Chapman Hwy have always been very nice and my little miracle workers were able to fix sunglasses I had in the case but had accidentally ran over with my car. Talk about a lifesaver!

Lo
Review №71

Overall, the service I recieved was excellent and they were able to get me right in the door to get treated for an eye infection. I was a new customer and I was very thankful to get assistance especially in such a short notice as a new patient! Other than a billing issue that got resolved, there had been no problems to report! I recommend calling instead of just walking in for an appointment, since they are a busy clinic and you should recieve a prompt service.

Ro
Review №72

The provider (Rust) appeared to be more interested in being social that attending to the needs of the patient. He did not listen to the desires of the patient and sent me out the door with vision worse than when I walked into the office. I voiced my complaint to the Optician but she ignored me also and was more interested in how I was going to pay for the visit. I recieved better care at the eye clinics in Walmart.

Cj
Review №73

My son and I met with Patty K. this morning. wonderful customer service and extremely knowledgeable.

Ma
Review №74

Great staff, very friendly and helpful.

Da
Review №75

Very friendly, welcoming and kind. Great service.

B
Review №76

Always good service. Bit pricey, but never any issues.

He
Review №77

Always a great experience!

Ma
Review №78

Winderful place and wonderful staff!

Be
Review №79

Crooks.. they will mark up the price to cover your allowance.

Su
Review №80

Excellent service

Information
2 Photos
80 Comments
4.8 Rating
  • Address:7220 Chapman Hwy, Knoxville, TN 37920, United States
  • Site:http://theeyegroup.net/
  • Phone:+1 865-577-4492
Categories
  • Contact lenses supplier
  • Eye care center
  • Optician
  • Optometrist
  • Sunglasses store
Working hours
  • Monday:9AM–5PM
  • Tuesday:9AM–12:30PM
  • Wednesday:Closed
  • Thursday:9AM–5:30PM
  • Friday:9AM–6PM
  • Saturday:9AM–6PM
  • Sunday:9AM–5:30PM
Accessibility
  • Wheelchair accessible entrance:Yes
Planning
  • Appointments recommended:Yes
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