This location is closed. Visit Kay in the mall or Jared across from West Town for your inspections and cleanings.

I’m so upset because it’s a mixed review. A year I went in and we got approved! The I wanted was double what we had gotten approved for.. I could tell the sales woman apart from wanting to make a sale which I understand, wanted to help me find a ring perfect for me in my price range and that meant a lot! After a few days I had found one and we went through with the purchase. It took longer than she originalytold me it would take to get there but that doesn’t bother me too much. What bothers me is she REPEATEDLY told me that we were getting Valentine’s Day special 12mos interest free. She told me and told me and told me ......verbally not written anywhere so a year has gone by of me making payments and my trusting self JUST now asked wasn’t it 12 months interest free? Um no but if I had it in writing they’d change it. So next time I’m going to make sure every detail is hashed out and not just trust the nice sales lady 😒

Bought a ring, which we had blue diamonds exchanged for two of the stones. The ring was not ready by the promise date, and then we were told (about a week later) that they were out of blue diamonds. and could be 2 days, 2 weeks or 2 months before they were in. So I went to the store and asked for a refund. They refunded the cost of the original ring but not the cost of the blue diamonds. So Im out over $300 now. Id give them a 0 star if I could.

Wonderful.... Got my wifes engagement ring there ... Took out protection plan inspected 2 times a year well worth it ..staff helpful knowledgeable ...

Jim and Cassidy are AWESOME. My wife and I wanted a ring so bad and after being turned down everywhere else, Jim got us the ring we wanted and he made sure we left with it, they are awesome and super nice. Would reccomend.

Great place for quality jewelry and the sales associates are great. Will continue my business with them as usual.

The store had one other customer inside. He was being helped by one associate. The other four were too busy staring at the walls to help me. One greeted me from behind the computer: Hey buddy, hows it going. And returned to what he was doing. I window shopped for maybe 5 minutes before leaving, frustrated.

Me and my boyfriend went to Marks and Morgan to look at engagement rings. We were treated nicely, but kept feeling more pressure than we like. We found a ring that we liked and the saleswoman said well we can do a quick pre approval to see what your payments would be... its a no commitment process, so we did it. 2 weeks later after a couple harassing phone calls about when we are coming back, we recieved an actual CREDIT CARD. Do not get tricked into this. Also we had decided not to do business with them anyway because the saleswoman also lied about the logistics of the ring. We WILL NEVER be doing business with them again.

We brought a watch in the day after Christmas to have the battery replaced. Since we bought the watch here, we never considered there would be an issue with them replacing a battery. The man that replaced the battery assured us he knew what he was doing, he clearly did NOT. He gouged the back of a very expensive Bulova watch. The watch had to be sent to Bulova for repairs. The manager assured us she was rushing the repair and it would be about 2 weeks. A month later the watch came back from Bulova missing a piece. Back to Bulova it goes, again rushed. Three weeks later we called the store and were assured it had shipped and would be in the store within a few days. A week and a half later we call the store again and they tell us its not there and they dont have any information to give us. We have taken engagement photos, been to formal events and are now going on vacation with formal events all without the watch. Marks and Morgans only response to this is to refund us for the battery and to say that the man has been fired and they have a new manager and will have to look further into it as they didnt know what was going on. They have offered NOTHING to us for the aggravation. Dont use this store. We recommend Lamons right near the mall, they have fixed what other jewlers have broken and know you by name every time you walk in.

Similar experience to Alisha. My fiance found a ring that she wanted, but it wasnt in stock. She asked for some information to get it approved to send to this location. At no point was a credit card mentioned, but it arrived in the mail a few weeks later despite the transfer of the ring not being approved. I now get weekly offers for a credit card from Capital One, which is quite obnoxious. Be wary around these salespeople.

Amazing store