As always very helpful. They are super nice to deal with.

Finally!!! A T-Mobile store near my house that has GREAT customer service and knows what theyre doing!!!Alexis and her crew COULD NOT HAVE BEEN MORE IMPRESSIVE!!!They were like POETRY IN MOTION through the whole process of buying two new phones and hooking them up!!!Just SHEER CLASS!! In fact.. the other T-Mobile stores in the area could go around again...and they wouldnt TOP this location!!Thanks again for EVERYTHINGGARY (your comedy IDOL😁)

Here out of town for business. Cracked my screen protector at work so I came to this location for a quick replacement. Ended up buying some Bluetooth headphones as well. ANTHONY was very informative about the product I inquired about and was also very friendly and personable. The guy deserves a raise and a promotion 🤙🏾

Sorry excuse for associates. We walked in, no acknowledgement to us. Sat there for 30 minutes, 30 minutes, and not a word was said to us. Not a “We’ll be with you shortly,” or “give us one second.” No acknowledgement when we walked out either after not being helped. It was clear, that this lady was finish setting up this guys iPad, but he was too busy flirting with her acting like he didn’t know how to re-arrange apps on his iPad. Won’t be back, and they just lost a huge sale because we came to switch over and purchase an IPad. Probably the worst customer service I’ve ever experienced.

Gave my friend a great reason to switch from his previous phone provider and the whole experience I am and would recommend fully to anyone in the area of seeking a top grade of; cellular phones, services, accessories, plans/add-ons, etc. and the price of everything is not only unbeatable for the rebates and rewards I am suprisinglly shocked by the generosity of the company giving to new customers and the current customers who have referred new customers to their network.

Thank You Alexis and team for providing me and my family a great buying experience. 5 Star service fur sur!!

BEWARE! Never accept any kind of promotion that they are including an item for free because it isnt free. They will charge you behind your back. Sprint has done this twice already to my mother. I am so happy I left sprint. What a joke you guys are.

I want to say A HUGE THANK YOU to Silver Palander and Steve for helping me and my husband on getting a new phone after it was stolen. This was first my time at this Sprint store and it was such a great experience!! The best customer service ever!!! Steve really went above and beyond and I will only be doing business at this Sprint store! If you havent gone this to store, you are missing out! You should only be doing business as this Sprint store. I guarantee that you will walk happy and beyond satisfied! Thanks again!

The staff here is friendly and helpfull. They answered all of my questions and made the process quick and easy.

My IPhone 7plus came today. Like always, I came to my favorite Sprint Store. Experts Choice at Grossmont Center. Steve was absolutely amazing. He was patience, professional and exceeded all of my expectations. He backup my phone and paired my Bluetooth. Though Steve was the one helping me, their entire team is well knowledgeable and always willing to help with attentive ears. Thanks guys.

Came into this store looking to pay a bill, the customer service rep. noticed that my iPhone 4s was outdated. He began to tell me about their promotions and looked further in my account to see if he could save me some money, without me even asking. To keep this simple, I left the store with a brand new iPhone 6s, 2 extra gigs of Internet, paying $20 less than I was before. I couldnt have had a better experience at any other cell phone store. The manager even gave me a big discount on a cool case and glass screen protector! Big ups to these guys at La Mesa, definitely not your stereotypical sales people here.

I had placed an order over the phone, and it was very complicated. I called in and spoke with Silver who was able to cancel the order for me and explain everything perfectly and most importantly provide me the phone same day. Great customer service and assurance in store, I highly recommend this location for anything you need.

Very helpful, I came into the store very upset about my phone and its recent problems. But Silver, a nice guy working at the store, put me at ease, replaced the phone and transferred its content quickly. I felt the whole thing was easy and the store made me very comfortable! I recommend these phone dorks

These guys are simply awesome, they have such good customer support and always have the answers to any questions or concerns i may have. Silver the store manager is very proffessional and is the main reason for our continued service with sprint. I strongly recommend anyone who is smart to switch to sprint and come to this store for awesome service.

I really have to give my sincere thanks to Adrian & Amber. I have been on the thin line of canceling my service with sprint. But Adrian and Amber really went the extra mile to fight to keep my service. Adrain found us the best plan and phones. Amber assisted with getting our data transferred over to our new phones and stayed longer than she needed to In order to help us. I had already been to Verizon, AT&T and T-Mobile in the past two days looking for new service. But they spent an extra hour with my husband, TWO CRAZY KIDS and AFTER HOURS. Their customer service was more than I could have ever expected. They got us two new phones with cases, and screen protectors and found every possible way to lower our bill. And the fact that my kids ran around like wild monkeys, they were still professional and curtious to my family. Adrian & Amber literally saved sprint from loosing a loyal customer of 5 years. I hope to see you two any time I come in.

This is the most helpful store ever! They are really patient and take the time to answer all of your questions. The store manager Silver also remembers us every time we come in, makes us feel pretty awesome:)! Great customer service, clean, and quick. Highly recommend!

We switched to sprint a few days ago, and so far we have had the best phone experience. Alexis has made the switching process so easy. She was able to get all my pictures and contacts over, which we were told at verizon wasnt possible. I love my new phone and we love Sprint.

This is the only location I go to. No matter who’s helping you, they always are very helpful and friendly.

Came to this Sprint store the other day to move my fathers business account over from Verizon. Hands down one of the best cell phone experience weve ever had. We saved a ton of money and were taken care from start to finish.

Great experience! The customer service was excellent. The employees took time to answer all of my questions and got us all set up with our new phones.

Steve, was awesome even though I only came in to pay off an account. He definitely hooked me up with a great deal and was very helpful. I loved working with him.

Steve was amazing!!! He answered all my questions and helped me a lot today. I am super happy with the store and Steve. I will definitely be back for all my questions and concerns :) keep up the good work!!!

Usually I avoid going to the Sprint Store at all costs because I have never had a positive experience. I always end up owing money, getting sold something I dont need, waiting forever, and end up leaving frustrated. This Friday my Note 4 finally took its toll and it was time for the dreaded evening at Sprint. Steve was an absolute life saver and if I ever need anything again, I will definitely make the 40 minute drive down to Grossmont for his help! New phone and all 7,000+ photos transferred in and out in 30 min.

This Sprint store is the best!! Awesome customer service. They always solve my issues and are extremely helpful. Stephaney, Amber and John are the best!

I never received my rewards and no one at the sprint store where I got the service wants to help, I was told when I got the service back on July 2019 to get 500 dollars in accessories and I was going to receive a store credit to pay for them and paid almost 300 dollars in taxes, however the rewards were never received and sprint continues to charge me for the accessories every month, I do not know what else to do as the employees at the Grossmont sprint store are not willing to help and they only say they are not responsible for what it happened when I got the service because they were not working there, in the mean time my bill is higher than I was promised and I been with the service for 5 months now, went back on September 14 to give it some time for the processes to be completed and they told me I was actually never registered, so they finally enrolled me and was told to wait another 5 to 7 weeks to get the reward to pay the accessories now it’s being again almost 3 months since then and I am still paying for accessories I never even wanted in the first place but I was told it was part of the deal and I needed to get them, can someone help, I am getting to the point of considering filing a legal complaint since this fraud and false advertisement

I recently switched over to Sprint from Verizon because I was being gouged by overages. I was always paying close to $500 and now Silver and Stephany were able to lower my bill to $280 with all new iPhone 7s as well as fully covered because I do have teenage kids. Stephany went above and beyond in setting up all of our phones and even our car blue-tooth. Extremely satisfied with the service I continue to receive in the store no matter how much I visit and call the store, they are always very helpful. If you are looking to save money and for the best deal go to this guys and they will take care of you, tell them Linda sent you!

I came in today to get a phone but didnt know what to get. Silver helped me to make the best choice for my budget. Ill definitely come back here next time.

Got a replacement phone through insurance, and I was able to go to this location and activate my phone. I was also struggling with my gmail, but they were able to help me reset the password and get my information back. Great Team, definitely recommend this location.

Ask for Steve; he was able to get my daughter a new line and was extremely helpful with my bill. If you want good customer service ask for Steve!

The employees were prompt and friendly. They were very knowledgeable and helped me with my account troubles. I ended up getting a second line because they were so helpful.

Edgar was absolutely the best when changing my plan and keeping my bill low. I recommend you go see him for any phone needs!

Was having trouble figuring out of setting on my new phone. I called in to this location because this is where I got this phone. The guy who answered said he knew what to do but it was too hard for me to figure out on my own and he would have to talk me through it but he didnt have time. I called back a little later and ask him to talk me through it and he said he couldnt but if I brought it all the way into the store he could fix it. I dont like getting the run around like this.

Best sprint store of all time!! I lived pretty far from this location, but its worth the drive. Every time I come in they treat me with respect and never refuse to help!!

I came into the store to take a look at the size of a Gallery S6 and some young kid, salesman fired one question after another at me - I was there to ask questions not be grilled like I was on the witness stand. I just walked out. Ill take my business to Verizon.

I love this place and dont have ANYTHING negative to say during the 16 months Ive been a client...

Silver P is the man. We got the S8 and a great deal. Go to Sprint in LA Mesa and get hooked up asap. Thanks again all.

I always come to this location for payments, upgrades, and to just say hi! The team is very knowledgeable, always able to assist me in any issues that I may encounter based on user error. I highly recommend Silver, the store manager who is always very attentive as well as the rest of his polished team!

Silver, Edgar and Jonh are super nice, knowledgeable and helpful. Highly recommend this store for you cell phone services. No scams, no lies. And the best part: even though they are good salesman you dont feel pressure into anything.

I will never use this store again.I wanted to upgrade to the new galaxy so I went in to figure out which one I wanted. The man, whose name I dont remember (half blonde hair and tattoos, whom has no customer service) showed me each phone but recommend the 10+. Not even a week later I was having network issues but I thought I would give it time to work itself out. It did not, my phone is always on roaming, I have to call out multiple times and when it does go through it will drop the call. My pandora and social media doesnt work unless Im on wifi (I have unlimited data). When I went in I spoke to stephanie, who told me all I had to do was update my PRL and phones profile. This did work but for all of 30 minutes. I went in and spoke to another man who told me that these phones were having these issues since it came out. Really wish I knew that when I was originally looking at it, not just something to get me to get that phone. Of course, I was annoyed at the situation but I remained calm and understanding. I was told I had to drive to mission valley to another sprint store because they would be able to help me more than the grossmont location. So I drove over, only to be told that the location I got the phone from was the only location that could help me because thats where I purchased it. At this point, Im getting super frustrated. I go in a 3rd time to talk about exchanging the phone but was told there was no promise the new phone wouldnt do the same thing and that there should be updates coming out that would fix the problem. So I dropped it, I was mad and obviously wasnt going to get any help from them. Well then my mom called me and said it went straight to voicemail and when it did it said the Verizon customer couldnt be reached. This was obviously concerning seeing as I have sprint. I called in and spoke to stephanie again who said she would reach out to someone and give me a call but it would take some time but give her and hour and a half. No call. I went in the next day, which was a Wednesday and apparently it was her day off. I spoke with the same man who recommended the phone to me, whom when explaining what was going on didnt understand what I needed from them. He had terrible customer service and a youre inconveniencing me attitude. I asked if he could leave her a note to call me with an update. It is now Saturday and I have not received ANY kind of call or email. I will never go back to this location. If you want terrible service this is the place for you!

I was in the store to activate service to a replacement phone, as well as get my data transfer. Had a couple of issues swapping my information over, but in the end I had all my stuff on my new phone. Extremely pleased, highly recommend this location, they go above and beyond for customers.

Coverage isnt great. friends and family would call and we can not understand each other. i thought it would help cut my bill in half and its more than what i was paying for from my previous carrier. Wes who helped us out has excellent customer service.

Came in to transfer data from one phone to another, simple and no hassle. They always take care of me when I come and I always feel welcomed.

Never have I seen a manager so committed to all his customers like Silver. Great example of what a manager is supposed to be, hes a great asset to his company. Thank you for all your help, youve definitely earned ny business.

Locked myself out of my Galaxy phone and came into the store and they were able to fix it right away! Every time I come into this location Im greeted with a welcoming smile from anyone thats working.

I went to the sprint store in a bad mood first off, secondly I left in an amazing mood . Adrian, Steve, peter, and the trainee all gave me great customer service . They had asked if I drive for Lyft, and I did so they helped wave a couple of fees for me . I would recommend this location to my friends and family that were interested in Sprint for sure . 5 stars .

SAVE YOUR MONEY !! GO SOMEWHERE ELSE !! If could give Sprint a lower rating I would.. they charge you so many things and don’t even tell you that you’re being charged for it.. paying so much money for the poorest quality connection.. $200+ for a monthly phone bill is ridiculous.. and the connection sucks balls.. they go by your zip code.. so I can’t go anywhere buy my zip code to have good connection..

Great customer service! Steve was super helpful and made my visit a great experience. Thank you!

Just got my replacement phone from asurion, I came into this store to actiavte my new and transfer data. It was a great experience the store was empty to I was able to get in and out pretty fast! Store reps were awesome.

Great customer service from Alexis and Silver. We got two new iPhone 6s for a great packaged deal and we ended up switching from Verizon.

I was at the beach with my grandkids and unfortunately I missed placed my phone. I went to a store near my house and had the worst experience of my life, they werent helpful were just awful. I went into this store and expected to recive similar service, but boy was I wrong. This was by far the best customer retail store has ever offered me. I walked and the manager greeted himself and handed me to his assist manager who took care of everything. I walked out with a new phone made it so painless! THIS IS HOW A SPRINT STORE SHOULD DO BUSINESS. Thank you Alexis & Silver.

Best Sprint location Ive been to, excellent customer service. Ill definitely be using this location all the time.

This is the best sprint store in san diego. The manager and the staff are always willing to give a helping hand. We switched over to sprint about a year ago and we couldnt be happier.

Pros and Cons developed while being helped by an employee named Steve.Pros:-Walked into the store and was greeted and asked if I needed any help.-Offered me a lower priced unlimited plan.Cons:-Wanted me to switch my number for a lower down payment.-Wanted me to apply for an extra $8.60 a week for some package that I didnt need to lower my down payment but pay more monthly.-I wanted an IPhone 6s Plus, Steve told me nobody in San Diego county has it except a store that carried a 16GB when I wanted a 64GB.-Kept pushing the IPhone 7 even when I told him I wanted a 6s Plus (I understand it just came out and hes a salesman but I stated I wanted the 6s Plus).-I said I wanted to go to a different retailer and he stated that I didnt want to and that I should just buy a phone at his store.SANTEE SPRINT STOREPros:-Very friendly, was greeted and helped immediately by associates named Roni and Veronica.-Had an IPhone 6s Plus in black, like what I wanted (Remember when Steve said nobody had it?)-Lowered my monthly payments and got me out of the store in less than 15 minutes.I have nothing but good things to say about the Santee Sprint store.

Came in to upgrade my phone in this location with Stephany, and it was a great easy experience. Highly recommend the store!

I was having issues doing my software update on my Galaxy s6, the representative at the store was helpful and able assist me and got it done for me.

When i first came to the store i got the offer that they had they told me you will get e reward but until now i didnt get me rewards since june.2017Every time i go to the store the make a storyAlso they keep adding extra charges on the billThose people are scamerAlso the networks is bad

My first experience in this store for service was amazing, my second not so great. According to the web page they are open until 8 pm for service, to find the technnical staff goes home at 7 pm, I go on line and make the first appointment of the day at 11 am, but when I arrive I am told the technical staff does not come in until noon.

Came into this store because a few of my apps werent working. Stephanie was amazing she was able to get everything working.

Walked into his sprint because AT&T has been giving me so many issues! I brought over 2 lines and tablet and couldnt be happier. The staff was so knowledgeable and helped transfer everything over. If your looking to leave AT&T COME SEE THESE GUYS!!!

My favorite sprint store, Silver the store Manager always greets ne with a nice sile.

My wife locked herself out of her phone and they were able to help us without losing any data! We just came back from a vacation and we had taken so much pictures and we couldnt imagine losing them!

I recently went to the sprint store in Santee and spoke with the branch manager regadring my phone and the water damage that I occurred. He was so life less, unhelpful, rude well you get the hint. I started to buy a new phone with him and I thought why should I give this jerk my money in commission when he doesnt deserve it. So long story short The Sprint store in Grossmont was my life saver. Edgar and Stephanie helped me get my phone ordered through my protection plan then 2 days later spent along time making sure that I got my pictures transferred over and my contacts ( there was a lot of pics! LOL ) The store closed at 9 but they hung out til the mission was accomplished. They won my business to that store and my word of mouth for great customer service.STAY AWAY FROM SANTEE SPRINT !!! GROSSMONT IS THE BEST SERVICE :)

Steve at the Store was great with helping me activate my phone! Come see him.

Needed help resetting my email passwords and the representative did a great job with assisting me with that! Thank you!!

Got my replacement phone from asurion, came to this for a simple transfer. I was in and out thank you!

Steve helped me out and me and my family were happy when we left.

We are going to T Mobile, good buy bad customer service...

Horrible.Hire one ONE person.One person only, give out phones.

Steve really came through for us on our phone plan. We transferred from Tmobile... who is the WORST service ever!! Very happy after our experience with Steve at sprint!

I had the hardest time removing an app from my Galaxy S6, the representative in store was able to help disable the app, so I no longer get annoying notifications all day long. Thank you!

This store is awesome, came here to pick up a phone i purchase at a different store. They helped me with everything! If you wver need anything come see them.

This Sprint has always taken care of all my phone issues and billing issues. John the sales rep has helped me on multiple occasions and never fails.

This is my favorite sprint store, we just switched from Verizon. I recommend coming here and speaking to Silver the store manager to switch over.

Everyone one was very knowledgeable and we received great customer service. Thank you!

Sprint store down in Vista on Main Street the representatives are very very helpful and go out of their way to help people with stuff they have me on numerous occasions even though I didnt buy my phone at their store yeah I got it down in San Diego to another the Sprint store in Vista has gone out of their way to help me with that phone and the problems I have with it.

This Store is the best thank you steve and peter.

Steve did a great job in assisting me

Had trouble with my email address so I came into this store and they were very helpful with fixing the issue !

Just switched over to Sprint and I couldnt be happier. Thank you Silver

There was friendly staff, and expedient service at this location.

I went into this store to see if they could do a factory reset on my phone cause my phone was frozen and said it was a software malfunction messed up my phone whatever i let my phone die completely and now works great!!!

They scam you into buying a phone and rip you off on your bill and lose track of your paments

Very helpful, answered every question!

Got great customer service

Very good customer services

I would never recommend this location because its only an authorized reseller which mean the employee cant do as much as a corporate owned store.

Friendly people love it

110PM 018 i 93y1

Alexis was very helpful!!!

Really good service

Best sprint store

You guys are awesome

Expensive plans

Great service

This store rocks!!!

Alexis was very personable, professional, and provided excellent service in helping me switch over 4 lines and still help a couple and the other sales associate while still helping me. It took a while but she was able to port all 4 lines. Great first impression of T-Mobile! She should be promoted to manager!

Good evening everyone, and by the way, as they say: You can not think of it on purpose. Im asked about a sprint - and now I just forgot one of my friendss cable for a smartphone (well, what are you going to do (and you have to go urgently, and without it, and not go with the hand)) - so where I just did not look, well, nowhere and everything. And then I think Ill jump into the Sprint - and theres ba-a-bunch - hangs and just, and Im waiting, and even a three-meter (!) - well, just a simple gift. Well Sprint - Well done guys; ~ and the thing necessary, and cheap, and better than the former even, and served quickly and simply, and most importantly on time.We put the five of you.🗽 thanks friends🎓 A = T = A = A = H = T = I = A = A 🎓

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