Stopped in for state vehicle inspection and was very pleased. Spacious and comfy waiting area with snacks & drinks while you wait. Great customer service by all we encountered. Will definitely be back with all our auto needs!
This place OOZES customer service. Free donuts and coffee in the waiting room, a TV with excellent quality and volume, and the most comfortable chairs Ive ever used in a service environment. They did my car inspection in less than half an hour, and even left a thank you note in my car. Ill definitely go back.
I am new to the area and had to get my vehicle inspected for a new registration. The staff were so nice and accommodating and were able to get my inspection completed right away. The waiting area was clean and comfortable. When my inspection was done I went to my car and they’d left a little snack bag and ‘thank you’ note in my cup holder. I’ll definitely be bringing my vehicle back when necessary. Thank you!
My fiance usually comes here for all of his auto care and we took in my 2014 Chevy Cruz for some repairs and general maintenance. They were very welcoming and extremely helpful. The car has had a few issues when I took it on so I was a little worried how much we were looking at. The engine light had been on for ever it felt and I had issues with my front passenger seat among other things. After a couple of hours they called us with an estimate on some minor repairs and it was actually not as bad as I thought but definitely needed some work! Took about a few days to get the car back, they had to wait on some parts however they kept us up to date and definitely felt like they took their time making sure nothing was missed. First time driving my car since then and it feels like a brand new car! This auto car facility is absolutely exceptional and definitely recommend! Thank you so much!
They got my A/C working great! Friendly, knowledgeable staff. Great pricing. Thanks so much!
Today was my first visit to Honest-1. They have won my business. The facility is clean and pleasant and so are the people! So friendly!
I am so pleased after my first experience with this company. I was referred to them by a colleague when I mentioned a fairly urgent brake issue. They were able to fit me in same day and completed the service quickly. The price was very fair and I am super happy with how the car feels after this service. I will definitely be back for any future needs.
I had to get my car towed here on a Saturday morning and they were able to finish repairs by the end of day. Ended up returning for an issue with brake repair which they fixed very quickly. Appreciate their timely service.
I came in for an inspection and I was surprised by how quick they were. I was able to just go in and out. Staff was amazing too. Definitely coming back here for services on my car.
My husband and I have come to Honest One multiple times over the years. They offer friendly professional service for a good price. Weve had oil changes, an electrical window and mirror issue fixed, a replaced serpentine belt, inspections, replaced engine mounts and other repairs. The owners are awesome! We recommend them highly.
Amazing and friendly people and really great service. Danny is very smart and intelligent mechanic. I went with check engine light issue (55k miles) and after diagnosis he didn’t charge as he found out that as it was under warranty I should take my car to the dealer.They also provide shuttle service.Highly recommend this auto center.
WOW! WOW! WOW! I am SO impressed by this place!!! I bought a used vehicle and knew it needed a ton of work. Robin, Kimera and Danny gave me all the information and options I had hoped for. They went so far beyond my wildest expectations when I took my Jeep in. This is my second trip back… of many more in the future!!! They gave me a very fast and reasonable quote, broken into bite size pieces, so I could plan out the repairs as my budget allowed. They did the work so quickly and so perfectly… and left me a snack and “thank you” card in my Jeep! So thoughtful!! They gave me a loaner vehicle the first time and Robin gave me a ride to/from the shop on the second time! I really felt like I was part of the family! I was completely satisfied with my experience and will recommend them to everyone that will listen!!! Thank you guys so much!!!
Great place! I walked in for a state inspection renewal and the front desk staff was so welcoming and genuinely nice. They offered me a drink and snacks while I waited and completed the inspection pretty quickly despite me being a walk-in. I will definitely be back!
My radiator hose sprung a leak when I was at the cross streets by there shop. They were able to repair it with OEM parts less than Ford dealerships. I had to leave town that day and they were able to get my truck repaired early
The only place I will take my car or my husband‘s truck. They are timely, courteous and professional. They are realistic with repairs and extremely reasonable with prices. They also give you a discount if you give to local organizations. AMAZING!!
The establishment is very clean and the older gentleman I spoke with was very kind. After 3 failed attempts with scheduling with Goodyear at getting a wheel alignment, I reverted to Honest-1 on the first try whom told me the alignment was perfect but that the car I took in had a hub bearing assembly that was bad, which was and had been making noise. Asked them to replace and has been great since the repair. Even loaned me a tiny car to finish up my errands around town while they did the repair.I could do without all the emails they send and the 6:30AM text messages each morning constantly asking me to give feedback though. I can see that getting real tired and real quick....For the rest, they did a great job and very professional.
Been taking my cars here for the last few years. They are very reliable and honest. Ive taken my car there for opinions even when they werent the one to perform the work, they still gave great service.
I brought my 2013 Camry in for a state inspection. They were friendly and polite. The waiting area is comfortable. I’ve heard good things about them and I will be trying them out for any future repairs.
I move here from New Orleans, had my work car towed by honest auto care, they repaired my car, the owner she was phenomenal she came to pick me up from my house to the shop (Shuttle) the price wasn’t so high, it was reasonable. I enjoy their customer service, the repair was awesome! Place is nice. I recommend this place to anyone. I have no issues. My car drives and runs great after my starter was replace! Thanks honest auto care!
Used them for Tesla State Inspection. They were excellent and had a play area for my son. He had a blast and we all enjoyed the experience
I have been taking my car here for the past 3 years. I have never been disappointed in the service I received. So if you want good reliable honest and professional service go to Honest-1 Auto Care Lewisville, TX.
They were extremely friendly from the first phone call. The prices were great, and the staff honest and helpful. They had snacks, coffee, drinks, and left me a little snack and note after finishing up on my car! Will be back for any and all future car tune ups or problems! Thank you!
My car stopped. I called Honest Auto Care. They arranged for tow truck and have the car brought to their garage. Replaced the battery in timely manner. Friendly folks. Good pricing. Overall great service.
Super happy with the service. They are very professional, honest and very focused on the service that the client should have while waiting for the services. They showed me where is the problem, they brought me to my house and when they finished the service, they picked me up. All well detailed on paper with pictures and everything and was a good price compared with other quoted that I was ask in other places. I recommended 100%
It took me 2 hours for a basic oil change.....
I am very disappointed at this place. First of all, I came here for oil change and while they were trying to do that, my drain plug was stripped and had to change my whole oil pan. Im ok with that however the prices were blown out of proportion. They told me that my oil pan would cost over $500 and along with the labor, it would be over $800 not including the oil itself. I asked them why the oil pan was so expensive as the prices online was only $250, the mechanic just tried to blow off saying that everything online is cheaper. I had also gone to valley view car care for car service. When I called them, he said everything including oil pan, labor and oil would be $580 besides towing which was $100. So if I would have gotten the service done at honest auto are, it would have cost me close to $1000. And I paid almost half the price to get it done at Valley view. Plus the mechanic out there was very unprofessional and rude. Anyway Ill be sticking with valley view car care, theyre very honest and helpful.
Excellent service! Took three cars for state inspection. Prompt service. Very good front office. The shop was very helpful in putting on new plates.
They were very kind, and professional. Kept the car an extra day. This was for a test drive to make sure everything was tested. The car is running great now. I will send friends and family here for sure!
They took amazing care of my car, and did the work quickly at a very fair price! Their waiting room was comfortable and they kept me informed of what was going on with my car. I can’t say enough good things!!
They were honest, professional, friendly, and efficient; and, unlike some other repair shops, they did the work that they said that they did.
Always nice to take care of the car at Honest-1 Auto Care. Needed a battery and they were on it. Very nice staff and always offer water etc... Keep up the great work!
I went in for a state inspection. I was in and out in no time! The office staff were really nice and helpful. I will definitely come back for other car services.
Honest-1 is perhaps just as the name suggests - the people there arent greedy, and treat each customer like a valued customer. Everytime I go in there with the feeling that their services can be trusted, and its immaculately clean, really shows that they care. Perhaps the only auto shop I would go to!
This Christian Business was a Treasured Gem. I highly recommend Honest 1 Auto Care because of their outstanding quality services. They won’t over charge you and will recommend service that are needed. The name Honest has true meaning to this company I found that out during my Vehicle service. Thank you for treating me like a Valuable Customer.Truly,Earlyne Windham - Customer
Super friendly. Fast and exceptional service. They went above and beyond. I will definitely be going back
Friendly people and great service. They didn’t try to sell you any services that you didn’t need. Will go back there for all my car repairs.
I absolutely love this place. Before finding this auto shop, I used to dread taking my car in for service for fear of getting ripped off. Taking my car to the auto shop was like going to the dentist. You know its gonna hurt but you have to be seen. My experience here changed that. This is my second time taking my car here and they do an awesome job. Fair pricing and stand behind their work 100%. I highly recommend taking your car here.
I called with questions. They Answered them. I was able to get an oil change the same day. I even saw the ability to make an appointment online and coupons! The service was great. The two people at the front desk are very thoughtfull and welcoming. It is clean with plenty of sitting area. And your greeted with a smile and they kindly offer refreshments. The service was fast. And to my surprise tgey even left me a thank you note and a small snack. Definetly not like other places ive been to in the past. Will definetly continue coming here!
Got my inspection completed here. Woman-owned and I felt so supported and heard along the way. Thankful for my experience at Honest-1!
Phenomenal service! Hands down one of the best experiences I’ve ever had with a mechanic. You can’t get any better of service than here. From the staff to the actual work/prices, everything was top notch. Constantly in the know with what’s going on. Clean facility too! They really do go above and beyond here. The OWNER, Robin, even gave me a ride back home and even picked me up after my repairs were done the next day! She is a total sweet heart too! They even leave a little treat when picking up your vehicle to show a little appreciation. Just a great experience all around and highly recommend! I’m so happy I chose them! Thanks guys!
These guys rock!!!! Dani knows his stuff!!! And the ladies do too! Great service from beginning to the end!!!! Thanks again guys 🙏🏽👍🏽❤️
This is the cleanest and most professional auto shop I have ever been to. I will be back for as long as I live in the area.
Everyone there is so very nice! They really take care of their customers! Try it you’ll love it!
I started going to Honest-1 within the last year and my experience/service continue to be stellar. They explain and deliver. I do trust them.
We had our car inspected! They were honest quick and easy to work with. This is our 5 th time going to Honest one and each time they do a great job!
This was my first time here and I came for a state inspection for state registration renewal. First off, the building is quite attractive and they have a very neat and comfortable customer waiting lounge. The customer service was excellent and friendly. The entire experience took less than 20 minutes & was a real good one. You should like it here too,
Our family has used Honest-1 over the years for oil changes and minor repairs and they have been fine.Last summer, I took my daughters car in because the a/c wasnt blowing cold on the driver side. They evaluated it, did some work and topped off with freon and dye. She drove it around and then brought the car back. We were told that she would need an evaporative core replacement (around $1300). We decided to wait and with the freon top-off, were told it should be okay for awhile...which it was, until this summer.When it started blowing warm air on the driver side again, we decided to schedule the repair before my daughter went to college. I called Honest in the morning and the girl that answered was fine but not enthusiastic, no smiling voice. I told her my name and asked her to look up our vehicle in the system to view the suggested care. I know they track this because lord knows--they send emails with suggested care for my vehicles often. The girl could not find the info and when she finally did, claimed there was nothing listed as far as suggested repairs. Interesting. That was a red flag.I was not confident in Honest at this point so I called Brakes Plus who also provided service for us in the past with exemplary customer service and technicians. They answered with enthusiasm and scheduled an appointment. It had been 4 months since we were in for a minor repair and he remembered us immediately, pulled up my information right away and confirmed they could replace the evaporative core if needed. He stated they would verify the need prior to performing the work. He also gave estimates for all service before starting.This is where it gets good and Brakes+ saves the day. Turns out, the evaporative core looked ok. They only took a small part of the dash (stereo) out to insert a camera and take a look for things that would have been present had there been a failing evaporative core (leaks, oily substance, etc.) They topped off the freon, put dye in to detect leaks if there was one and we drove it for a week. Went back in today and there is absolutely no leak. If Honest used a camera a year ago-they would have seen that as well.I dont know what kind of game Honest-1 is playing but I am beyond thankful for Brakes+. I trust them completely. Brakes Plus also rotated my daughters tires, replaced the rear brakes, gave a report on the aging struts (future repair) and took care of the other requested services. They even found all the applicable coupons and applied them for us in addition to service discounts. Who does this? (hint...not Honest). Our entire family is switching to Brakes+ for all of our car care needs.
Support awesome team, they tell you whats critical and whats not. Theyre very communicative. And they do incredible work. Prices are fair.
Wonderful service!! Great snacks and fresh environment. I highly recommend this business.
Phenomenal service! Hands down one of the best experiences I’ve ever had with a mechanic. You can’t get any better of service than here. From the staff to the actual work/prices, everything was top notch
While this is only my second time using their service, its become pretty obvious that thisll be my go-to place for getting work done on my vehicle. They provide such a neighborly and friendly experience, all while doing really excellent work, and they make everything really hassle free. Trust the reviews on this one.
Danny valued me as a loyal customer and took extra steps to help me out with my repair issue. Thanks again Danny.
New to the area, my daughter who lives here recommended Honest-1 and Im glad she did! My car needed an oil change. After making an appointment, the service was promptly completed within one hour. Additionally, the mechanic checked out other areas of the car that could possibly need service, even sending me photos via text. (No repairs or maintenance were needed!) The service people behind the front desk were professional and courteous. I highly recommend Honest-1 for your car care. I certainly will be using Honest-1 in the future.
Great experience getting my state inspection done! I was in and out in less than 30 mins. They also left a thank you snack in my car after. Can’t recommend Honest-1 Auto Care enough!
Honest-1 had extremely good communication throughout the repair process. They were fairly priced and I highly recommend
I always go to Honest-1 Auto care because I believe they are honest. Their work is professional and timely.
Great experience getting my car inspected for registration. Everyone was lovely and professional. I was in quick and gotta love complimentary snacks. Would come back here in a heart beat.
Had a great experience getting my state inspection completed. Super friendly and very efficient. Very clean, nice comfy chairs in waiting area, as well as snacks/drinks! They even had a thank you note and a snack waiting in my car for me once my car was done! Will be back!
This place is great! Everyone is very professional and nice. I trust that what they are telling is true which has been an issue for me in the past.
Excellent customer service! Very positive experience! :)
I had my state inspection done here. They were friendly and fast. I will come here again. The waiting area was very comfortable, clean and had a coffee bar, drinks and prepackaged snacks available while you wait.
This was my first experience at a car shop where I did not feel taken advantage of due to being a woman. The staff was friendly, professional, and they explained their services and their fees with honesty. This is where I will be going from now on.
They were fast with oil change but I noticed today and Sunday that my remote start wouldnt work and horn honked twice while locking it. Come to find out my switch under the hood was stuck between the lid to air cleaner and was yanked out. Now its missing the internal pieces.
Truly honest and helpful. Comfortable waiting room with coffee, drinks and treats. They even have a shop dog.
As always, all people I interacted with were courteous and professional. The waiting room is always clean and comfortable. I need to drive longer to use this place but all well-worth it. I highly recommend this place.
Great customer service. Very friendly and professional. Clean shop, and were on time and quick with the inspection service. A++, Highly recommend and will drive the 30+ minutes again to get my car inspections done.
I called to see if theyd have time to do a state inspection this morning and they said Sure, come on in. I drove up and walked in with 2 other people, all three of us were immediately handled at the same time. They made it very simple for me to sign in and get started. The person who checked me in was VERY pleasant and professional. I was pleasantly surprised by this even.However, they also have a large variety of free snacks and drinks and great free wifi.And it took less than 30 minutes for my inspection to be complete. In my experience, an inspection is a potential opportunity for the shop to get some extra cash by replacing tires, brakes, wipers, lights, etc. They did none of that.I will absolutely be coming back for regular maintenance.
Took my car in to check my brakes this morning, was 100% sure I needed a brake job- they did an inspection and I do Not need a brake job or anything else right now, they didn’t even charge for the inspection and left a little treat with a thank you note in my car. They truly live up to their name- Honest 1 auto care! Definitely check them out for any auto shop needs -a place a woman can trust to bring her car!
Took car in for pre purchase check. The service and friendly staff along with the detailed report on my vehicle was top shelf . Whatever your needs I am confident that Honest 1 Auto Care is as good as it gets
Our usual place was understaffed and busy on other cars. Since they were unavailable to take our car in a jiffy we tried this place. It is conveniently located not far from Tx-121 near Josey Lane. We still had to wait a bit, but their waiting room is much bigger, nicer, and with cold refreshments. We will be using them again.
Came in for a state inspection..always very fast service and friendly. Fresh donuts and kolaches in the morning and they leave a snack in your vehicle when they are done servicing. I’ll come here for whatever I need. Love this place!
Really great place! Professional, super clean, willing to go the extra mile for customers.
The team at Honest1 Autocare is absolutely the best. They are very honest and caring folks, not looking to rip you off. I highly recommend this place to anyone that’s needing car work done.
Superb service, efficient and clean waiting area. Front desk staff is very friendly. I will definitely be back.
I take my vehicle to Honest-1 anytime there is an issue that comes up. They always provide great customer service and an honest assessment of the repairs needed.
I had a positive experience as I have in the past. Over the last couple of years, I have been here about 8-10 times and have always had a positive experience as the team is pleasant and I feel like I get good value for what I need.
So nice, accommodating and professional. So easy to work with everyone. They offer exceptional warranty on my car repair and was able to complete the work in one day. They are also do extremely great work and yes, honest!
Customer service is great! Very professional and polite.
They replaced my part that was damaged free of charge. Excellent service and respectful.
Great Experience. The staff took great care of me.
I came here for oil change, inspection and brake lights. They were very professional. The place is very clean. Great service, I definitely recommend this place!
Got my state inspection done here. They were very nice and it was a fast service
I came in for an inspection and everyone was lovely! The whole team was helpful and professional, very transparent and open about the whole process. They offered to drive me home if needed, which was a great touch. Will be coming back for my future needs!
Wonderful place! Super friendly and will carry you to your destination and pick you up while waiting for your car to be completed. Will be using them for everything from now on!
I have been going to Honest one since they opened. They are fantastic company as they will tell you exactly what is going on and how much it will cost and even if you can get it cheaper somewhere else, plus tell you where to go to get what your car needs. I, as a female, trust them fully...
Went in for vehicle inspection. Very fast and professional. Nice waiting area. Would come back again.
They were awesome. They drove me to work so I didnt have to wait. Called me when it wad finished. And they even left me a snack for my trip home.
Great Job!!! Quick and Efficient, also sent me a Inspection of everything included in my car, Noticed a cracked serpentine belt that I would have never even known of. Great Price, Great People, I appreciate this service and will definitely recommend my friends and family here!
Generally, just felt comfortable there.The invoices are Informative and easy to read.I appreciate the complimentary drinks and snacks.
We were in and out in no time! The staff was knowledgeable, friendly and trustworthy! Will be going here again!
Very prompt and professional service. The waiting area is very comfortable and accomodating. Definitely suggest using them for any work you need done on your car (outside of body/paint work which they don’t provide).
Friendly staff and quick service. I was a walk-in and they got me in and out pretty fast and they let me bring my little puppy inside while I waited on my car.
Everything here is overpriced, they gouge you on the labor and also the parts, $1000+ for rear struts replacement. When I ask the gentleman why were the parts so expensive he just brushed it off couldn’t give me straight answer.
A rather unique experience to the auto repair business. This beautifully modern shop has a great staff and very efficient service. I went in for a state inspection and I was in and out. Once my car was ready, I was left with a bag of ritz crackers inside of my vehicle with a message happy driving. The person at the counter was very personable and she gave me a sheet that showed discounts to numerous shops in the area. This business really is about the overall experience it provides its customers yet very efficient with the service. Will come back for sure.
Very happy with my experience here. I came in for a state inspection, and was greeted by a very nice staff. I was told it would be about an hour because there were a couple of vehicles ahead of me. I settled into a comfy leather chair of the lovely lobby, and my inspection was actually completed less than 30 minutes after I arrived. Always a nice surprise! Speaking of surprises, when I got back into my vehicle there was even a snack with a note thanking me for my business. I’ll definitely be back for all of my inspection/service needs.
Friendly staff, comfortable waiting accommodations and work was finished in time to make it to a scheduled appointment
Very happy with there service. My car needed new battery and they were so quick to put the new battery on this cold day.Thank you Honest-1 for saving the day for me.
Actually really good! Im happy this time!🙏🙏🙏