Today’s experience with Mary and Kayla was fantastic. We needed to change sizes in a unit and they made us newbies feel at home and in good hands. Thanks again!

I had the pleasure of working with Kayla and Kelly they are both phenomenal ! Great communication, great customer service, great facility. I always felt safe and clean moving in + out. If you’re looking for storage I liked this one

This place has some of the sweeties and hardest workers they are always cleaning and no matter what they are doing their never to busy to help out the customer greatest customer service Ive seen in a while.... 💖💖💖💖 Ied recommend this sit anytime... 💯 And Kayla is her name shes always smiling when she greetings a customer 😊 Love seeing someone will to help you out with a smile thanks Kayla 💖

Kayla is a rockstar!!!!!!! I have some special needs because of homelessness/divorce and she understood and made accommodations accordingly. She has a very big heart and is fun to work with! I will never go anywhere else but right there if I need to rent another unit! Shes a wonderful manager!

Stopped in with my friend to check out units and pricing. Kayla, the front desk lady, was super helpful and knowledgeable on all of our options to suit what we needed. Cannot recommend her enough. It made our experience less stressful. 10/10 would recommend again!

I recently experienced a shift in my belief that customer service, in general, was a thing of the past.I recently received an unexpected phone call from the Libertyville, IL location informing me of the earnest work of an employee named Tamara who saw to it that an issue of concern was addressed.Thank you Tamara!

This storage space is a very clean space not only is it clean the people on duty are very kind very sweet and very helpful but the person that I see most when Im around is Kayla and shes always there to help and service what a great customer service experience I had with her shes always willing to help you she goes above and beyond when it comes to her job Thank you Kayla for being such a kind person and showing what real customer service look like kudos to you just wanted to give you a great shout out pay attention guys she knows what shes doing

Weve used the Libertyville facility for the past three years and are very pleased overall. Kaylas customer service has been terrific as she is able to provide answers to our questions. During those times when she is unavailable, either helping another customer or out in the foacilities, Kayla is very prompt about returning our call and providing the information we need.

Kayla is a rockstar!!!!!!! . She is simply awesome to work and fun to work with! She is understands the requirements perfectly and tailors the solution accordingly…

Very nice facility and professional staff. Definitely the best facility Ive used

Kayla was personable and knowledgeable in helping me take care of my storage needs at this location. Excellent customer service and I would definitely recommend working with her.

KAYLA & DAVID TOOK SUCH GREAT CARE EVEERY TIME I COME SHE GOES OUT OF THE WAY FOR THE CUSTOMER I LOVE THEIR SERVICE....💝💝💝💝💝 I hope her service is recognize by her Boss because she is truly one of a kind....THANK YOUUUUU FOR ALL THAT YOU DO

Called for prices since Im lookin for somewhere cheaper than, where Im paying now . Kayla was very nice .and ready to help me She didnt miss a question. and gave me better quotes then some others places very pleasant

I’m in the process of moving and I stopped in the store and spoke with a young lady named Kayla, she answered all my questions, was very courteous and gave me great confidence in going with this company. Thank you so much! I look forward to doing business with you.

Kayla was extremely nice and helpful in finding the right size storage unit for us and getting us set up. Great customer service and a very nice facility!

Kayla is fantastic. She is one of the best customer service/manager. Hold on to her!

We had great customer service by Kayla and the facility is very well maintained.

Have been happy with my experience at this facility. Kayla is great!

Kayla is amazing I rent at Glenview and she is always so helpful when she is here and is just an amazing at any location

I had a great experience with Giulia!I had a great experience, highly recommend! 😃

Jack helped me greatly and I am very appreciative of his kindness and consideration. He did a great job getting me through the process. I strongly recommend checking the website for the individual Public Storage site where you want space. Reserving online will save you money.

Clean, neat, easy to work with. Highly recommend this facility! Kayla and Mark fully explained details and worked with our needs well.

Avoid Public Storage, a dishonest and dishonorable company that gouges customers with huge rent increases. After 6 months they raised my monthly rent from $170 to to $193. After another 7 months, they raised it to $215. That’s a 26% increase in a little over a year. Outrageous! They could not provide any justification for these exorbitant increases. I am taking my business elsewhere. This predatory behavior is especially unpardonable during the pandemic and economic crises.

Kayla was a sweetheart and very helpful when I stopped in to make a payment on my unit even though it is not at this location.

Kayla was awesome and very professional. She got my dad a unit quickly and smoothly.

I was helping my friend move items to her storage unit today and Kayla was awesome to offer to get a cart for us when she got in seeing that we were moving a heavy item from the van

Very great customer service, Danielle was so polite and very helpful. I truly recommend you ask for Danielle he will set you up in no time.

Kayla helped me to upgrade to a bigger unit and made the whole process go much better than expected.

Jack was super helpful!! He took care of us quickly and made sure we had everything we needed!

Saw Kayla at the Libertyville Public Storage location on Monday. She was so professional and amazingly helpful. She answered all of my questions.

Excellent storage facility. Great service. Jack who is the property manager helped us with carts when we needed to bring stuff into the storage unit. Highly recommended.

Excellent facility, the team is awesome...Kayla makes everything work! Highly recommend!

Great costumer service thanks Kayla and dale !!!

Had a great experience at the Libertyville Public Storage. Very quick and easy. The individual who assisted me, Kayla, was extremely friendly and helpful.

Im happy with my spit and Daniels customer service.

Daniel was terrific providing all of the information in a professional and friendly manner. He gave a thorough overview of the facility which was great. Once I chose a space, Daniel took me to it so I knew where to go and made me feel very comfortable utilizing a storage unit. I’d highly recommend this location and Daniel!

William was so helpful and very accommodating when we asked if we could move our space. Nothing was wrong with our space, just trying to get our camper in and out was a little difficult with the amount of room there was. Also there was a problem with billing afterwards due to us switching, called him and he took care of it immediately very professionally!

Kayla was very helpful. Very calm. Good front office people.

This is the best best location and staff I’ve ever experienced. I have made multiple cross country moves and used many storage facilities, this is the most clean and convenient place I’ve found. The indoor loading space is awesome if there’s inclement weather!Jack helped me today and was so helpful and kind. I needed to switch units because I had more things going into storage than I expected, he guided me in finding the right size space and quickly set up the transfer.

Very helpful and accommodating service. Thanks

Very nice and clean facility. Daniel was very friendly and gave us a full rundown of how everything works. He was very quick to ensure all of our needs were met. Great price and plenty of room too!

I just got here and a manager by the name of dale was alredy so helpful. Asked how we were and even got us a cart to assist with moving things for my mother. This place really makes an effort to make you feel welcome.

Daniel was friendly and very thorough giving us the full run down on how everything works. He helped us find the perfect fit unit. Great price and plenty of room too!

I stopped into public storage today to pay part of my bill. Jack was the manager on duty, and he helped me out immensely understanding my bill. Jack is Great!

The website provided me with all the information I needed and the process for doing the Express check-in also worked well. Daniel, the store mgr, was very helpful in getting me aquatinted with the storage facility and answered all my questions. It was easy to access my new unit and I am pleased with the service.

My husband and I came into the store today to rent a parking spot. We spoke with Jack over the phone, then again in person when we arrived. He was very pleasant and looking to help by explaining how the promotions worked. Very thorough and helpful.

First time renting a storage unit. So far it has been a very pleasant experience. I chose it for the price, and I am happy I did. Daniel was great, and very helpful!

This place has great customer service Daniel, Renee and William have always been very helpful I would recommend this place always

I was impressed with the procedures that were in place for the pandemic, and the store was very clean. Daniel went above and beyond customer service to help me get what I needed.

Great service easy to talk to Manager Meghan Roger and Tanisha

Rudy was very patient and helpful. Excellent customer service. Another customer came in and interrupted us regarding his concern that his rent went up 50% after his six month time frame and she took his information and calmed him down by stating she would bring that to her supervisors attention. She returned to assisting me without skipping a beat. She maintained professionalism and appeared sympathetic to his concern.

This is a very clean and secure facility. We have never had any issues with our storage like at previous locations. Daniel is extremely helpful when we go in and says hi to all the kids as well that go in. Hes very knowledgeable and can answer any of the questions we have come up with. I would recommend this place for your storage needs! Plus there is a lot of things you can purchase here to make a move super easy on you with everything to choose from in one place which helped me as well.

I was unfortunately running late by about an hour. When I arrived the rep was out at lunch is my best guess; needless to say he arrived within 2 minutes. The representative who had the misfortune of working with me was Daniel. Daniel was extremely knowledgeable about the rules and regulations. Daniel is very quick witted and has a wonderful personality. He was an extreme pleasure to work with.

Just have a wonderful conversation with Rudy over the phone,I dont no if she work every public storage but she just so awesome where every she at. I will love for her to come and work for my company. Thanks again Rudy for your services.

Patricia was awesome. She was very friendly and helpful. She explained everything thoroughly and went above and beyond to make sure I was perfectly set up.Thank you Patricia!

Convenient and clean location. Daniel was well informed and articulate, gracious with his time in showing us different size units and talking us through what would work best for us and our needs.He was also very helpful in our maximizing our dollars on boxes and packing supplies.

We used this Public Storage facility for over a year. Our experience was very positive. The unit was clean and easily accessible by elevator. We could pull our vehicle inside and transfer our belongings in any weather. The hours were great and staff always helpful. We would definitely use them again.

Really nice facility and great service. Both Daniel and Patricia were informative and very helpful. Patricia put in extra effort to be accommodating and to facilitate our move to a larger unit.

Daniel was very helpful and friendly when we were looking to see what would type of unit we would need. He provided us with a lot of information. We are very happy with our unit and the service we have received.

I called the other day about an outdoor parking spot. Patricia helped me and was fantastic. I asked her how late I could come by since I take the train to work, and she told me not to worry, that if I was going to get there a little late just to give her a call and she would stay past closing to help me. Fantastic customer service, and very happy with my sign-up experience as well! Thank you!!

Surprised by how clean. Storage areas are carpeted! Lots of outdoor storage too.

Just had the best treatment from a customer service representative ever! Renee was extremely helpful. Explained everything so I wasnt caught off guard! She completely made my day.

The facility is secure, has a wide variety of options, and very reasonable pricing. Daniel has provided excellent service on a number of occasions and is highly knowledgeable about the facilities and options, as well as being attentive to keeping the lot and grounds tidy so as to improve the overall feeling of security and reliability of the establishment. As much as Ive enjoyed working with Daniel, Id rather see him running a whole chain of these facilities as opposed to one location, hes got the drive and the personality for success!

Patricia is great!! She is very friendly and always has a smile on her face. She is attentive and made sure that we were in and out in no time. Thank you for having someone who is very welcoming at the desk, she made our day.

Great customer service! Simply put, they care about us. Maurice was very helpful when needed someone from Public Storage to help us.

Great customer service from Daniel. Very polite and friendly. The office was clean as well as the property. Will recommend in the future.

Ms. Renee was Awesome, very helpful, attentive to helping me rent the best unit. She really is a great asset to the company. You dont find many customer service oriented representatives. She is a phenomenal employee. Thank you ms. Renee for all of your help!

Alma was awesome and helped me out of a big mess. we have rented a small unit for a couple of years and we needed a large unit. She took care of providing and processing the upgraded unit. Alma did a great job and we are now happier than we were before. The facility exceeds our needs and is well maintained. Thanks again to Alma.

Fantastic customer service. Daniel was very kind and helpful in setting us up with a unit. Moving carts are available to use at no charge which made loading our unit quick and easy!

Just rented a unit at public storage. Amy helped us out she was great. Amy was very informative, talked and walked us through everything. Amy made our job very easy. She is super nice. THANKS AMY

We stopped in to check out Public Storage in Libertyville a couple of weeks ago. We were very impressed by the facility and yesterday moved items into one of the climate control units that was very clean and carpeted. Amy was wonderful, both giving us initial information about the unit and the packing materials they have available and then again when we completed the paperwork and got our keys yesterday. She is warm, courteous and a professional face for Public Storage. They are so lucky to have her. I liked that she was very informative, without being pushy trying to sell me more than I wanted. That made it a pleasure to purchase one of the packages of boxes they offer for sale. Thanks, Amy!! You made this so easy!

Jack was an excellent guid in handling my process of getting a storage unit. He showed excellence in proper edict of a work environment.

Patricia was great! She was very patient and showed us multiple storage units until I was happy with. She even gave packing suggestions! 10/10!

The facilities are always clean and bright. I had an issue with a unit door not staying up and they fixed it very quickly. Jenny is always helpful and courteous. I would definitely recommend this location.

Visited here yesterday and the manager Dale was very informative about what i needed to start our move

Thanks Jack for the help and the great service.

I enjoyed my interaction with Daniel, he went out of his way to make sure my needs were met, with no hesitation. Very clean facility, professional, greeted with a smile, and welcomed back. Recommend Daniel for any services you need.

I felt very comfortable and confident in my decision to store my belongings here due to Dennis. He has also helped me with purchases to make my move easier.. You have a very valuable employee. I would recommend your storage facility to my friends due to Dennis customer service.

Jack, help to get big extra space

Daniel the manager was very helpful! He knows everything about the store, and has a friendly attitude, and goes above and beyond to make sure you have great service! He greets you with a smile and a hello like you have been a customer for years!

Meghan was very kind, and gave great service. I went in as a new customer and had everything explained to me very well and she also made sure I knew exactly how everything worked before I left. As someone who works in the service industry this is something people take for granted. Overall I am very happy with my decision as the unit is very close and efficient.

Very Clean facility, friendly service. Daniel helped with all my needs, and even offered to help unload my truck when, my movers didnt show up! Go to Daniel for great service.

Great Fall sale going on now, Jack was a great help. Definitely recommend this place.

Daniel was extremely professional, informative and recommended solutions that best fit my needs. Facility is clean and well maintained. Would definitely recommend this facility based on my interactions with Daniel and the level of service I received.

I dont typically write reviews but my experience with Public Storage today is worth sharing. My initial call was last night when the gentlemen I spoike with was very helpful. He reserved my space and I went in today to do the paperwork. I was greeted by a very clean and organized reception area and a coouple of smiles and How are you today Immediately I felt welcome. I was shown my space and completed the paperwork where everything was explained very thoroughly. I would HIGHLY recommend Public Storage to anyone that needs to put those extras away in a safe and clean environment.

Patricia was wonderful! She was thorough, helpful and professional. And did it all with a smile.

Lainie provides excellent service today. Great people to work with.

Daniel the manager was very nice and explained everything and was such a great help. This place is very large and accommodating for the truck I used. Thank you for helping in my time of need!!

We have been storing items at this location for over 2 years. We have never had any problems. The other day our car battery died and Shamika came to our aid. She was wonderful and I appreciate when a company goes above and beyond. Thank you

I went to buy some paper to wrap my dishes and the girl Amy was very nice and helpful. Theres a really big selection on things to help with your packing. Very nice

I had a tricky situation with clearing out my unit on short notice for a cross-country move. Shameka was very accommodating. She helped me plan the pickup and completed all necessary move out formalities. Most of all she was gracious and friendly. Id recommend this facility, but would advise them to review their new restrictive access timings, as it could be inconvenient for some.

Jen is a super great manager at this public storage location. She always greets you with positive energy and smile no matter what. Shes always helpful. Ive had my things stored here for almost a year now and it is so nice to know if I ever have a problem she is always there to help me figure it out :)

Having Esther and Jennie help me in choosing a storage space in your nice,clean, well lit facility has been a great experience. We are downsizing to a much smaller home, making decisions of what to part with and what to save was an agonizing procedure. The home we choose failed the home inspection big time and we are now faced with storing EVERYTHING until we can find and purchase a new location. It is wonderful to have two nice young ladies who make storing our life in boxes more bearable! Thank you for choosing such efficient personable employees they are both a credit to the reputation of Public Storage. Thank you, The Anderson s of Grays-lake IL.

Meghan was extremely helpful in getting me access to a storage space here that belonged to my mother in law while I am in California. She explained what needed to be done and followed up with me consistently. While I have been here making arrangements to clear out the space she has been very friendly and helpful. Thanks Meghan!

Jack was very helpful finding the right size unit for what I needed.

Miranda was absolutely wonderful from start to finish. Very helpful and polite with all requests and questions. Best public storage experience Ive had thus far.

Meghan was great. She unlocked so many carts for us and really enabled our move out to go super fast. She took us out of the system like a champ--all ready to go! Easy and fun.

Daniel was super helpful and answered all my questions.

I had a great experience when I went to rent my storage space. I dealt with Jim who was extremely helpful to me. He showed me my space and explained everything that I needed to know to move my stuff into my space. The signing of the lease was explained in detail to me and my overall experience was very positive.

Great service, friendly and competitive prices. Thank you Meghan S. and Meghan A. and Jennie. I appreciate your kind help. I now have two nice storage units.