This place is the definition of a sleazy car dealership. Make sure that absolutely NO agreements are verbal and are done on a contract because these people will lie to your face. They will try to take advantage of you every way possible. If you do make the mistake of going to this dealership make sure the last people you talk to are the manager and assistant manager Manny Alvarado. They will lie and scheme their ways into your pockets and squeeze as much money as possible for the benefit of their own pockets and tell you otherwise. Once you disagree with what they want they’ll change their faces immediately and the difference is night and day. If my review is not enough, look at the replies for the bad reviews given. Absolutely pathetic and saddening of how desperate these people are to make a dime from you.

I went to have my tire pressure checked and was told my tire had a nail. When I advised that I had purchased a tire policy years ago he told me that it was not covered due to the tread measurement. When I asked to see the measurement he showed me the technicians notes. The tire was at 3/32 When I showed him the paper copy of the policy where it said anything less than 3/32 was not covered he changed his tune. Only then did he say he would file a claim and it would take fifteen minutes.He came to me 15 minutes later and said “great news...they are going to cover the two tires”. At which point I said then go ahead and replace the other two. He said okay all four and I said yes.Hours later he says I’m all set and gives me a bill for 3 tires. He said he never told me they would cover two. LIE! When I asked to speak to a manager he told me the manager said I had 2 choices...pay for the tires or they will take them off and put the old ones on in those exact words.After asking to speak to a manager once again I was told I he was in a meeting. I said I would wait. A few minutes later I was called in to speak to the manager via phone. I explained what happened and was told because I had been waiting so long Lexus would cover the cost of the second tire.After leaving I took the managers card to speak to him privately about the entire situation. I wanted him to understand how service was being handled. I sent an email with my phone number but never heard back. Guessing that the directives lies and mislead customers come from the top.That seemed to have changed. Very disappointed.

Reniel is, chef’s kiss, really! We came out with a 2022! The year is not even here yet but it is a testament to his service of only giving the latest and the absolute best! Wonderful person!

Avoid this dealership at all costs, especially the service department. They have no clue about the vehicles and when their service is due. I had about 6K miles and They called me for the second complimentary maintenance, but when I went they said oh sorry, it’s not due yet. They wasted 3 hours of my drive back and forth. They called me again saying I’m due for an oil change, but the oil change is due at 10K miles or every 12 months.i only got around 8K. When I told them about the maintenance plan from the manufacturer, they said “oh yea, you don’t need to come for another month”. I will definitely not be going to this dealership again.

I had an incredible experience at tri-county Lexus. Danielle helped me find the most perfect NX after searching at other dealerships in the area. She was so friendly, efficient and accommodating! Highly Recommend to everyone looking for a new Lexus!!!

Last Friday, my husband and I walked in to Tri-County Lexus after I had an awful experience at another Lexus dealership the day prior. We decided we were going to roll the dice and head to Tri-County and work with whoever was on hand; I’m so glad we did. We stopped at reception and were greeted by a kind woman who called for Ahmed. We could not have been happier with him as our sales person. He was so extremely knowledgeable, personable, and very easy to work with. He came with us on our test drive of the GX 460 and I was so relieved because he was talking me through features of the car as I was using them. When we came inside to talk numbers, it was so much less stressful than I even thought it would be. We came to a meeting of the minds rather quickly and I couldn’t be happier with my new vehicle. Every person we encountered at the dealership was kind, courteous and welcoming. The whole experience from start to finish was a breeze. We were in and out with a brand new Lexus GX 460 at the price we wanted in under 3 hours. Thank you so much to Ahmed and everyone at Tri-County Lexus for a truly enjoyable experience. You will be seeing us again!

Danielle was truly the best to work with when leasing my new Lexus! It was my second time leasing with her and I couldn’t be happier with my new vehicle. She got me to the numbers I wanted to be at which was most important to me! She went above and beyond to get me out of there as soon as possible, I highly recommend her for your next purchase at Lexus!!

Best car dealership experience ever!!! Very polite and inteligent Team, car purchase process can be quite stressfull, but Luis Dais and their Sales Manager really took care of us and made the process as smooth as possible. Great Car, Great Deal and Great Service. Definitely coming back for next Lexus for the family!

We were having a very disappointing and frustrating experience going from dealership to dealership trying to find a car for my daughter. Fortunately we were able to find the used vehicle we were looking for at Tri-County Lexus. We were even more fortunate to meet a truly helpful salesman- Matthew Leon. Matt was polite and extremely knowledgeable about vehicle we were interested in. He worked hard to put together a deal that worked for us. Matts professionalism made this car buying process a very satisfying experience.

Robin of tri county Lexus, please stop calling me saying you have a customer interested in my car. You don’t even know what car I drive.

I would like to share my recent experience my car RX 450 H had issue and was not moving. I had my car towed to Tri County Lexus in Little Falls NJ. They gave me excellent service and walked me through the process of what was going on with the car. They were quick to offer and arrange a loner car if needed. They were very thorough and detailed out how much time they will take and what needs to be replaced along with the breakout of charges and labor. I highly appreciate all their assistance and would recommend them for their excellent service along with amazing technicians, service crew, sales and all the other team members.

I LOVE MY NEW CAR!!! Vini was such a great salesman, super well informed and prompt while helping me. I dont tend to write reviews often but this deserved one through the quality experience I had.

Luis, our salesperson was great. They worked to put us in the car of our choice. No pressure to buy or choose a car we didnt want. They were patient when we were trying to make a choice on which car to drive off with even close to closing. Worked with our price. Luis came to pick me up to pick up my car after it was ready. I was able to drive out of there with the 2020 Lexus of my choosing.

I highly recommend Christopher Cardona! Not only did he surpass himself, but he made the experience easy and enjoyable. Chris was professional, direct and highly knowledgeable in his field. Great customer service. Typically in dealerships its a long and exhausting process, but this time, our experience for the first time in years was different. Chris put my mom at ease and brought her so much happiness. Given my mothers experience, Im about to join the Lexus family. Thank you Chris!

I visited this dealer on Saturday Oct 16th, I had a horrible experience. The sales manager was so rude to my brother and I. He made is seem like we could not afford the vehicle, and flat out told us he can’t loose any money because of our purchase. I will never be visiting this dealer again. And do not recommend anyone to go here ever. If I could give 0 stars I would.

I am very dissatisfied on how information is handle at this dealership.I scheduled an appointment for an Oil change, when I go she tells me its every 10K miles or every year. That I had another service due. I proceed to tell her that I couldn’t do it today since that service take more than the time I had available.I was called today that I needed service, I asked the lady. What type of service she said tire rotation and Oile change. That oil change is every 5K miles every 6 months. I was scared since I was overdue, I asked her to schedule as soon as possible I would be there in 15 min. I dropped everything I was doing. Mind you I was at work.When I go they tell me again it is every year or 10K.They love to waste my time.Very disappointed.Personally I dont think I will be back at least for service.I wouldn’t recommend anyone to

My sale guy Vini take good care of me

Similar to other lexis dealerships the service from representatives to customers is excellent. They try their best to service your requests even with the evening rush they seem to have everything under control.Trustworthy dealership for service.

Had a great experience with Chris Cardona. One of the best lexus dealerships in Nj. Got the car i wanted for the price i wanted. Would recommend to my friends.

I went here after my Lexus flooded and looked for a pre owned IS. Ivan and the manager Manny made it a smooth process. They honored the price listed and had me out of there quickly. I couldn’t believe I found the car I wanted and the quick no haggling deal. I will now be a customer of tri state!

Bought a pre-owned car. Turned out the passenger airbag was missing and had been hot wired to not detect this to avoid replacement. Later, I found out that my right headlamp was also hot wired because a part of the light fixture was busted and needed to be replaced. This can cause a fire. I tried to get the airbag issue fixed but was given the run around at first, and was told to commit insurance fraud in order to get a new airbag. It must have been stolen! they said. Funny, there was never a break in and I dont think thieves would wire things back into place after swiping the bag. I persisted and brought my car back 4 times. Every time the alert was reset and then simply came back on again after a few miles. I finally gave up because I live an hour away. Now the lamp thing. So, this is me, SCREAMING INTO THE VOID.

Amazing customer service. luis tatis helped us with purchasing our vehicle and we were very satisfied with his help. i highly recommend this location.

Don’t waste your time. Emailed an Internet sales person who advised the vehicle I wanted was there at the dealer. Went to the dealership the person we emailed is not a sales person, vehicle didn’t exist and we wasted a 20 minute drive to the dealership for nothing. Buyer Beware this is not an honest Or trustworthy dealership, they play games to get you into the dealership. Will advise both personal & professional contacts of the unprofessional standards of this dealership. I

Take your business elsewhere. The salespeople will promise the world but will not follow up on promises. Sales manager “Robert” pretended to help but was not helpful at all. They don’t communicate anything to their service team at all. If it hadn’t been for Dayan who took care of my issue, I would have left. This was my first and last time I deal with this place.

Just No! Came in to purchase a specific vehicle and called that morning to make sure it was still available. The girl I spoke with confirmed that it was. After driving an hour to get there they then tell me the vehicle was no longer available for sale and tried to show me other comparable vehicles. The sales guy was polite but by that time I was through. Drove 10 mins away and purchased another vehicle from a more reputable dealer.

One of the worst dealerships ever! Lied about my payment and damage to the vehicle I bought. Every time I call they never answer the phone or when they do they pass me along to a voicemail. I have damage to my car that I didn’t realize was there when I bought it, the next day I contacted them and they basically told me too bad after trying to get a hold of them for days. Worst experience I’ve ever had buying a car and I wouldn’t recommend them to anyone. Don’t sign anything electronically because you have no idea what you’re signing!!! My worst mistake with that place! What a fraud! If you want a 80s theme Lexus dealership go here, Awful!

Terrible service. Broke my wife’s phone holder and Omar in service is disrespectful to customers. DO NOT SERVICE your car here! Then they beg people to write good reviews in exchange for discounts! Shady place. Last year their reviews were horrible so they tried to get better reviews! You’ve been given a 💯 percent honest review here.

I have had a wonderful 9 month customer care experience with my used car salesperson Mario. He has been very helpful whenever I had had any issues with my vehicle (there have not been many). I highly recommend visiting Mario when thinking of purchasing a high quality used vehicle.

I love my new car, very nice professional dealership. Id recommend to ask for Ahmed El-Ghareib to help you. He will make the process easy from picking the car I want till I drove the car home.

Had an amazing experience here yesterday! I wish I could give 10 stars! I went to look at an RC and ended up leaving with it! The customer service was hands down the best Ive ever experienced at a dealership! Luis Tatis was my salesman and he exceeded all expectations! The process was quick and efficient. I will definitely be back for my next car, have already recommended my friends to go here for their new cars! They have a great inventory, and can find you what youre looking for! Id recommend this place to anyone looking for a new/used car! Thank you, thank you again!!

Good dealership. The salesman I worked with Ivan deserves a raise. Even after we got frustrated and a bit upset with one of the other team members he kept his cool and we were able to negotiate a price. Cars came very detailed and clean. I would recommend just watching out for any additional fees and calculate your own prices just in case m.they understood I came from over 200mi away and were able to accommodate me. But overall had a good experience here.

This is my 3rd Lexus IS 300 from Tri-County and each experience has been extremely smooth. This time Chris Cardona assisted me with my new lease and the process was seamless. He worked with me and the finance team to get me to the right lease price within my budget and was very nice to deal with. I was able to get out the dealer within a few hours and with my new 2021 IS 300! Love it!

DO NOT USE TRI COUNTY SERVICE DEPT! They are scamming folks out of their money and should be fined for FRAUD. I went in for a service and was told I needed a fuel injection cleaning. I got it because I trusted Lexus and their service dept. When I got home I checked my receipts and realized they sold me one 9 thousand miles ago. I never even needed the first one. They also told me to get an A/C flush and change tires that didnt need to be changed. TOTAL SCAM AND RIP OFF! I sent a letter to the manager ROBERT WALDO and heard nothing back. I will never buy another LEXUS....disgusted

Luis Tati was amazing. He made my experience easy and walked me through everything. He got everything cleared up and wrapped up my deal professionally.

Made my first luxury purchase through Tri-County Lexus and I couldn’t have done it without Chris’ help. He made the process go very smoothly and helped make me feel good about my decision. Highly recommend!!

Great experience and amazing staff! Worked with Vini and he was super helpful throughout the whole process

Awesome time! Buying my first lexus was made so easy and I highly recommend working with Vini. Thanks guys!

Lilian was friendly, professional and was able to answer any questions I had regarding the car I purchased. Even now whenever I have any questions she’s always ready to help meet my customer needs. I’ve mentioned the dealership to many friends and family members who are interested in purchasing lexus and non lexus vehicles because of the great service that is given.

Will give you a great price by phone, even by email. But when you get into the shop, will say: “I’m sorry, it was mistake”WEAK SALESMANSHIP AND DISHONEST!!!!!I TRY TO KEEP GIVING THIS PLACE A SHOT AND THEY KEEP ON MESSING UP FROM ALL AREAS THE SERVICE DEPARTMENT IS AWFUL HERE !!!!!!I WOULD JUST TYPE LEXUS IN GOOGLE AND SEARCH FOR ANTOHER LEXUS DEALERSHIP !!!!!!!!!THIS ONE IS NOT OUT FOR YOUR BEST INTREST THEY ONLY ARE OUT FOR THEMSELVES.JUST LIKE ALL THE REVIEWS ON HERE ARE INFLUENCED BY THE STAFF THEY BEG YOU TO LEAVE THEM A 5 STAR REVIEW AND THEY TELL ME THAT THEY GET PAID ON THESE REVIEWS.PATHETIC DEALERSHIP THEY DONT HAVE ANY SORT OF REFRESHMENTS OR WATER OF ANY SORT IS AWFUL AND THIS IS A LUXURY STORE?????THIS PLACE DESERVES A NEGATIVE RATING !!!!!!!!I WOULD NOT EVEN GIVE THEM A CHANCE !!!!!

ID GIVE SALESMAN LUIS TATIS & MilTON THE MANAGER 10 STARS EACH. went to just look into getting a a PRE Owned 2020 GX for my daughter. I was met by Luis Tatis, the most personable, most knowlegeable and courteous car seller Ive ever met. Without any pressure he spent the time we needed learning about our Wish GX make our decision. We cancelled our appointments at other dealers as Luis Tatis educated us on car buying. WE left with the Dream GX that will be the best early Xmas gift for our daughter thanks to Mr TATIS. as well as the very likable. Milton they DESERVE 10 STARS EACH. tHANKS GUYS. iM SO IMPRESSED iM THINKING OF BUYING AN LX FOR ME.

The service center is really scamming people. I went in to get my car serviced and they charged me $215.00 to rotate and align my tires, which I thought was a bit odd but trusted in their opinion. Then they mentioned my suspension needed to be changed - which would have cost me nearly $2,000.I went to get a second opinion at my local mechanic and they told me my tires werent balanced properly and that my suspension was fine, their major concern was my breaks being entirely stripped. which Lexus failed to mention.I just wanted to warn everyone of the hazard of this situation and the lives put at risk because of the lack of care and attention to detail.

GOOGLE SEARCH LEXUS YOU WILL FIND WAY BETTER DEALERSHIPS THEN THIS DEALERSHIP. THEY ARE ONLY LOOKING FOR THERE BEST INTREST AND THIS IS LEXUS.HIGHWAY ROBBERY IS WHAT THIS PLACE IS !!!!!!!!!The service center is really scamming people. I went in to get my car serviced and they charged me $215.00 to rotate and align my tires, which I thought was a bit odd but trusted in their opinion. Then they mentioned my suspension needed to be changed - which would have cost me nearly $2,000.I went to get a second opinion at my local mechanic and they told me my tires werent balanced properly and that my suspension was fine, their major concern was my breaks being entirely stripped. which Lexus failed to mention.I just wanted to warn everyone of the hazard of this situation and the lives put at risk because of the lack of care and attention to detail.theres many salespeople there that dont even know what they are doing they look like children or dying old people its very unprofessional and pushy sales tactics Please go to a real dealership.

The customer service here is amazing! Highly recommend. Although I didnt end up purchasing a car, the salesman Musa who I spoke with was incredibly helpful. He was professional, knowledgeable, and definitely the reason I will be coming back to purchase a new car!

My husband and I had a great experience at Tri-County Lexus when leasing our new Lexus. James Nicoletti, our salesperson, was very friendly, professional and efficient. He went above and beyond with his expertise in answering all of our questions and worked with us on getting the right lease price for our budget. He made the leasing process very easy for us and we appreciate his help, we will definitely recommend him as a salesman.We highly recommend Tri-County Lexus and James to all our family and friends.

I had the best experience at lexus. I bought my dream car there. Mario was a great help. Hes the best! He still reaches out to make sure everything is good. He truly cares about his clients.

Came in on Saturday and I am very satisfied with Luis Tatis’s professionalism and his attention to detail. All of my questions and concerns were addressed accordingly. He was extremely knowledgeable and I would recommend this location and Luis to all my friends and family!

Excellent, efficient & courteous service. Comfortable lounge for customers. Makes the waiting seems like nothing. Provides loaner in case of prolonged service requirement.

The salesman was very friendly and personable. The finance manager was arrogant, rude and proceeded to talk over me in a condescending tone. Needless to say I took my business elsewhere.

Amazing! Chris Cardona helped make the process go smoothly and truly listened to what we wanted. Happy to have been referred to Chris.

I had an incredible experience at tri-county Lexus. Chris helped me find the most perfect IS350 F sport which was difficult during the pandemic. He was knowledgable, friendly, efficient and accommodating! Highly Recommend to everyone looking for a new Lexus!!!

My experience was great. My automotive expert and salesman was the wonderful Ivan Nunez. He assisted me and my mother in purchasing new vehicles. This knowledgable and extremely patient man gave me the best experience i ever had in a car dealership. Me and my mother could be picky at times and throughout the entire deal he was patient and was consistently providing great customer service. When it came down to any questions about the vehicle’s, I could not stump this man once . Besides all that stuff you expect to get from a salesman, he also made you feel like you’re were family and always put your best interest first. Overall an A+++ experience and 99% of it was because of Ivan Nunez .

We had an amazing experience through the whole entire car buying process. We walked in around 7:00pm and left with our brand new 2021 CUV by 9:30pm. Highly recommend this place, ask for Danielle C! Also the F&I process was a breeze no hidden agenda or added extras. Price was as promised from the beginning to the end!

For a very first timer Lexus owner, Luis D was amazing! Very hands on and thorough when it came to providing the information necessary when buying the car. I would definitely recommend to anyone coming here!!!!

If you’re coming to Tri-County Lexus, I definitely recommend Julio Tatis as your salesperson. He was extremely knowledgeable, honest, and dedicated in helping me purchase my 2018 Honda Accord.I went to a handful of dealerships with very specific requirements, and a Lexus dealership was the last place I thought I would find a Honda. The car buying process is difficult and stressful, but because of the varied selection of car, great deals, and friendly environment, it was simple as could be.Thank you Julio and the Tri County Lexus team!

I would give this place negative stars if there was an option. Terrible customer service, Sales Managers are unprofessional and will not allow you to speak to any body from upper management. Wasted hours waiting just to recieve a refund due to incompetance from sales rep. When asking to submit a complaint they just walked away without actually getting anyone. WORST EXPERIENCE buying a car ever. Will never return to this dealership and i would advise anyone to double check figures provided and request all reciepts to everything signed.

The Ambience was Great and Experience was on a different level if your looking For A car Look for Tommy Taveras

I went there for an oil change. Its a pretty simple request. I was denied car wash due to COVID-19, which i completely understand. but after 2 days driving the car, the low oil light comes on. I stop the car on the highway, i pull put the oil gauge, it doesnt read any!!. I know the oil was changed because i saw it but they were soo cheap to put the right amount. And lexus charges double from what Toyota does!!. This is is easiest regular mantaince that can be done. And if its done wrong, i will have to worry about the engine life in the future. But maan they messed it up!!!. And to top it off they spilled oil all over the engine cover and around the engine bay!! WTH man, i will never come back here for any services

I walked into this dealership and was helped by Rafael Melendez. He was patient and made my experience a pleasant one. Highly recommend Tri County Lexus!

I had and incredible experience at Tri county Lexus. Lilian and Manny was the best they help me find the best NX350.Lilian and many was so friendly, efficient and accommodating. I recommend then to everyone looking for a new Lexus. and I give 0 star to Samantha the recessionist in the second floor.

If you’re looking for a Lexus or any other car for that matter, take time to visit this Lexus dealer, Hassan (sales man) was very informative and patient, uncle Nick in the used sales department was incredible!!! Uncle Nick earned the uncle title for his compassion and patience. Mauricio in the finance department, finished it off with a bang. These guys walked us through the best experience, since car shopping can be a little confusing and stressful, this actually was an exciting and fun experience!!! Will definitely return to this particular Lexus dealer for our next vehicle! My little sister and I were very pleased.. Happy Shopping!!!

Thank you danielle for helping me into my new NX! Definitely see her if you want a new car.. she went above and beyond

Service inconsistent. I do not recommend. Sorry that I have to be honest. Not worth going out of the way.

A huge thanks to Johnny and the team at Tri County Lexus on Route 46. Even with the limited inventory, I was very satisfied with the treatment and will highly consider returning.

Worst dealer and they insult buyer. Play games and lier …. I never had such cheap and worst experience then ….they have attitude …. There words is not a word. Never go there it’s my highly reconmandetion …

We had a wonderful car buying experience at Tri County Lexus. Our salesman, Tommy Taveras was excellent! He made sure we were completely satisfied and I would highly recommend him.

Horrible customer service experience in 2021. Very condescending, unfriendly attitude! anyone looking to purchase when well approved for a $50,000 vehicle but dont want the disrespect with a smile, DO NOT choose this Lexus dealership! definitely a take your money, but hate your guts type of salesmen here.

All my past experiences at different dealers has been different as to where i was not comfortable. I’ve met with Tommy And Helped me and my Family get what we can afford Highly recommend !

Do not buy your car here. Worst experience. Went in to shop for a used Hybrid SUV. They kept on showing you others. After signing all paper, they then tell you there is only 1 car key available. After driving for 3 days, realized the voice recognition not working. Calling the sales rep Lily 5 times, no call back or response. After 6 weeks, no title. Go back to ask snd they gave you a usual response that it takes 6 weeks. After pressing, they finally call the DMV clerk. Title is in but at the Toyota dealership. Abused $31000 Lexus with more than $1500 doc fee, you get the worst services. My sin bought a used Subaru, paid only $499 DOC fee get a better service, get his title in 3 weeks. Unbelievable. The next thing us writing letter to Lexus, to the dealership, to the government…

Came in on Monday and spoke to sales man luis Tatis. Although I didn’t purchase a vehicle, I was impressed with his customer service. He was very informative about my options and interests. He was very friendly and easy to talk to. I’m glad I was able to meet with him and can’t wait to come back and purchase my dream vehicle when I’m ready.

I recently went to get a car, i was looking around at other places too, but i couldnt be happier that i decided to get a car here .Ivan Nunez was the person to help me, he treated me nice, very friendly, took his time, never made me feel rushed, even when i looked at the same car for the fifth time and at the end i decided to get something different anyways...I also like that after i got the car already, i reached out with a question and almost immediately he had an answer emailed back to me, very professional and helpful.Had a great experience, highly recommend!

Danielle was a great help in the purchase of our new vehicle. She was kind, courteous and patient.

Chris and Genesis, were a great help, very professional, they helped me to get the car I wanted, thank you guys.I strongly recommend to pay them a visit.Great service . 👍

Walked out of there with a Lexus IS 350 with red interior, just what I was looking for. Thank you to my salesman Musa, made the buying process very easy for me. We appreciate the help, will definitely recommend him as a salesman!

I brought my car here at tri county and it was a great experience. Jeremy and his staff did a great job taking care of me. I highly recommend this place.

Decent stock and great sales team!!Did not get what i wanted but they did not throw me away.. they tried their best.I will go back if the opportunity comes up..

I AmSo happy i was recommended to this dealership for my car you guys were a great help, specially Johnny, thank you Johnny for making my car shopping process easy. I highly recommend him for your car needs.!!!

Thank you Chris Cardona for your great customer service and for helped me find and get my dream car. I highly recommend this dealer everyone is very friendly, helpful and professional ❤️

I’ve had the worst experience of my life here, and it’s still continuing. Every time I ask for my title, the sales team make up an excuse. I spent 75k on my car three months ago, and have yet to receive the paperwork. I can’t drive the car around, and it’s been collecting dust since then. Whenever you contact the sales team, they make up an excuse that someone else has the paperwork and we need to send documents. We send the documents, and the next day they say they haven’t received them (even though there is proof we have sent it via email). Whenever I ask to speak to the general manager they say he isn’t there, and whenever I have spoken to him he says the complete opposite of what the sales team tells me. Do yourself a favor by spending a little bit more money on another dealership so you can at least drive your car.

Came in for service and a regular check took almost 3 hours without finding the filter needs to be changed. I had to pull it out to show it to my agent that it’s actually dirty and needs to be changed after 2 years.The customer waiting area is a living chemical hazard as they decided to paint and refurbish the restroom while opening and forcing the customers have no choice but to be outside during a summer day just for the sake of their health.Inefficient, insensitive, unprofessional, not worth the top bucks you pay for basic stuff and you got nowhere to go. What a shame!

Horrible! I make a 9 am appointment only to sit there and get told they should have never scheduled me for 9. They told me the salesmen dont get in until 915 and have a 15 min meeting and wouldnt be available until 930. When I made the 9 am appointment I told them Id have a max of 45 mins to look abs they assured me I would be helped immediately. I left in angry tears knowing I sat there wasting my time

If there was a zero star on google I will probably give a zero star. The employees there, lied to us saying that our vehicle was certified and we will get a second key. A week later after we brought the vehicle they said the vehicle was not certified and that the second key does not come with the vehicle. They also showed us the wrong CarFax report. Advice you to not go to this dealer. The staff members are liars and they fool people by telling them false inform about the car.

Excellent service / sales staff, feel like you are important. They go above and beyond to make sure you are taken care of.

Musa from sales was wonderful to work with and made the purchase so easy. He did a great job explaining all the new technology my car has to offer. Overall, it was a very good experience and I highly recommend Tri-County Lexus. I absolutely love my car thank you so much!!!

I didnt even mean to get an Lexus RX today. But Chris Cardona walked me through this process and made it so easy. Im leaving with my dream car, and I cant get this smile off my face. If you are thinking of getting a lexus, come here and ask for Chris. Hell work for you to get the deal you want.

THIS DEALERSHIP IS DISHONEST!! THEY DONT KEEP THEIR WORD ANYTHING. FOR THE PAST MONTH IVE HAD SO MANY DIFFERENT PRICES GIVEN TO ME FOR THE CAR I WANTED TO LEASE. THEIR WEBSITE KEEPS DROPPING THE PRICE ON THE UX250 SPORT & WHEN I GO ONLINE TO LEASE THE VEHICLE IT TAKES ME THROUGH ALL THE STEPS UNTIL IT FORCES ME TO MAKE AN APPOINTMENT. I MAKE THE APPOINTMENT THINKING ALL IM GOING TO DO IS MAKE A PAYMENT, BUT I WAS WRONG. THEY TOLD ME THAT THEIR ONLINE PRICE IS WRONG AND THERES SOMETHING WRONG WITH THEIR WEBSITE. THEY WOULD NOT HONOR THE PRICE I RECEIVED ONLINE AND GAVE ME THE RUN AROUND. I WENT TO THEIR FACILITY EVEN THOUGH ITS FAR FROM MY HOUSE. I SHOWED UP 4 TIMES BECAUSE THEY KEPT ASKING ME TO COME BACK. THEY LET ME WAIT AND WAIT WITHOUT COMING BACK TO ME TO TELL ME THEYRE LOOKING INTO SOMETHING FOR ME. I SAW THEM HELPING OTHER CUSTOMERS AS I WAS WAITING FOR THEM TO FIND OUT. THEY KEPT THROWING DEALS OUT WITH DIFFERENT NUMBERS, BUT WOULD NEVER HONOR THE DEAL I WAS PROVIDED WITH ONLINE. THEY ARE FULL OF BS. THEY TOLD ME THERE WAS A SHORTAGE OF CARS DUE TO THE PANDEMIC, BUT THEN THEY GET 5 MORE VEHICLES IN A COUPLE OF DAYS AFTER THEY TOLD ME THAT LIE! THEY DONT CARE ABOUT YOUR TIME & DONT CARE ABOUT THEIR CUSTOMERS. I WAS TOLD TO CALL DURING THE WEEK TO SPEAK TO A GM. I LEFT SEVERAL MESSAGES AND NO ONE CALLED ME BACK. I GOT THE RUN AROUND. THEY DONT CARE ABOUT ANYONE. I WOULD NOT RECOMMEND GOING TO THIS PLACE. THEY WILL TAKE ADVANTAGE OF U!!!!

I have waited for 45 min to be treated by on of their sellers.The seller didnt care about my preferences and just tried to sell me the car with the highest possible price.They refuse to find the color of the car that I wanted and forced me to choose from their limited stock.After we finalized the price with the seller, due the signing they increased the price again.We agreed on the 36 month lease but on the contract they give me 39 month.In every dealership the first payment always included in the upfront fee but they charged me again at the signing paper.Despite all of these issues, I only signed the final lease because I really liked the car and I was too tired to go to another dealer to start over. The process took 5.5 hr.The car is perfect but avoid this dealership, their only purpose is to rob you.

Mario Passafiume is a life saver thank you. The RX is the best car I’ve had so far. Thank you, this dealership is the place to be, the atmosphere is so pleasant.

Tommy from this Lexus Location was super Patient, INFORMATIVE, and Professional. Tommy was able my husband and I great deals and made sure we were making great choices. Thank you Tom! We love our trucks!

I had a great experience with Lilian she made the process super easy and great.

I’m happy with my purchase. Thank you Mario James for explaining the full price breakdown and everything

Poor customer service skill...... nothing about them ..The rep...says I wasted his time and not to come back there.....who say or does not, he was acting like he is my dad or Im his boy according to how he was behaving....

This review is meant for those in the sales department. Please do not reply with asking me to reach out to resolve the matter, prove your apology by researching matter and reaching out to your client.Lesson 1: Make your product YOUR product. I spoke with a Juana (Internet Sales Manager) over the phone about the 2021 UX 250h. She was unsure about basic questions that were being asked. She needed to put me on hold to ask someone else. Question, does the UX 250h have turn signal lights on the side mirrors? She told me no. I went to dealership and pointed to what I thought was a turn signal light, and asked a salesman if it was a light. He told me yes. (He would know because his fiancé drives the car.)Lesson 2: Do not run people’s credit twice before having all of the ducks in a row. I was working with a new salesman about trading in my Acura ILX for the UX. It seemed everything was going well on Saturday evening. I checked my email that evening and saw credit bureaus had informed me that Tri County pulled my credit. I won’t go into the rest of the details, because you should be aware of situation. Yesterday 7/28/21 at 2:39pm, I was informed by my salesperson that my new car had arrived and was ready for pick up. However, at 4:58pm that same day, I was notified again by the credit bureaus, that Toyota pulled my credit. That’s now two hard pulls on my credit. Meanwhile, Tri County has loose ends that weren’t tied. Please make sure you are able to hold up all of what was promised before running people’s credit.Lesson 3: Take blame and prove your apology. Full blame was constantly placed on Acura, when in fact Tri County was part to blame as well. I was there on a Saturday evening and was informed on Wednesday late afternoon (after telling me that my new car was ready for pickup) that you all were having difficulty buying my current leased vehicle. If I were a manager, I would have offered a couple of free oil changes for the time wasted, miscommunication, and hard pulls to this person’s credit. That gesture would actually move the potential client to return once their current lease ends…..😉Lesson 4: Please do not have your salesman bring number deals on yellow sticky notes. Inform clients where their money is going and how you came up with the numbers given.Kind regards,

I came into Tri County lexus looking for a NX 300, Rafael helped me and was very knowledgeable of the vehicle and helping with my needs. Highly recommend.

Had a great experience today with Musa. He was definitely the guy to go to . He made it great for me today and now am driving home with my new IS Lexus sport ☺️☺️🌞

Great experience. Thank you to Ren & George for helping me acquiring my new vehicle. Smoothest experience I had getting a new car.

Lilian was great! She took care of me as soon as I got there and managed to give me an awesome deal on a used car. I am very pleased with my purchase and look forward to my new car adventures

I normally don’t write reviews but I feel Reniel Munoz deserves recognition. This was the first car that I bought on my own without any help from my parents and Reniel worked with me to get the exact car I wanted and I can’t thank him enough. Reniel made my car buying experience very pleasant and answered all my questions and concerns. Will be recommending him to all of my friends and family who are in the market for a new or used car from Lexus!

Great experience. My salesman Ahmed El-Ghareib was on point with everything throughout the sale process. Very honest and helpful. I will always get my cars from him. And I will recommend alot of people to go see him. I love my car.

My salesman Chris Cardona was the absolute best and i couldn’t be happier to have gotten my car from him. He guided me through everything and nothing was hidden. He was super kind and made me feel very comfortable discussing all of my options and interested with him as far as what i wanted in my vehicle and he made it happen. Thanks so much! Super happy.

Awesome experience. Lilian is the absolute best and made the experience of me purchasing my first vehicle. I recommend this dealership and team to anybody looking to find themselves a good deal on their cars !!