I love my car, however I’ve owned it for only a week and there’s already a transmission problem. I was told everything was fixed before it was sold to me. Please be careful with who you trust. When I informed him of the problem, he did not care for it.

My family and I bought our newest car from Ross and Ryan on 3/27/19, and we couldn’t be more happier! My family and I even arrived after business hours, and they both stayed without hesitation, were beyond professional, and the level of kindness was through the roof. We got an amazing deal, awesome warranty, and where do I start about the car, she is a beauty. The whole experience was quite easy, and the smiles they gave us were just a bonus. We will definitely be back when we are in need for another car. Thanks again guys! You’re amazing!

I would not advise anyone to buy a car from crown automotive in Louisville Ky. Harry is not an honest person to buy from!!! We have had problems with the car and service since we drove off the lot.

WOW!! The easiest and most painless buying experience I’ve ever had. I’ve been in the market for a used Ram 1500, years 2014-2016 I saw Crowns listing on cargurus of a 2016 Black Ram 1500. I called and spoke with Tracey to ensure the truck was still available. I told him what time I’d like to come out and take a test drive. By the time I got to the lot, he had the truck pulled up ready to go. Needless to say the truck was everything I was expecting. When we got back to the lot, I explained to him that I’d like to finance the truck. Within minutes They had secured a loan for me with an exceptional interest rate. Within the hour I was on my way in my new Truck!Tracey was very friendly and honest. Not once did I feel like I was under pressure. I would definitely recommend them to anyone looking for a quality used car.Thanks again!!

I am very pleased with the salespeople from Crown automotive. Sometimes you have reservations from buying vehicles from a small outfit that isnt well know. I was treated with respect and wasnt bullied or pressured by the sales staff or finance dept. An issue come up with the loan that was done over a weekend sale when lenders arent normally open. I went up there and they worked hard to fix the problem. The monthly payment went down 40 dollars. Im not saying that could happen every time but i was fortunate enough to get a better deal. Going the extra mile to please your customer is what makes this company stand out. I would recommend this company to anyone needing a great quality vehicle at a reasonable price. Thanks again.Troy Adams

Great experience with this dealership. I was apprehensive at first because I always buy from large big name dealerships but I drove 2 hours from Indianapolis and gave it a shot. I have an 800+ credit score so I can honestly buy from anywhere but I chose Crown because the deal I got was unbeatable. Their newer cars are quality, priced right and generally have lower miles. I had a pre-purchase inspection done elsewhere and everything checked out A-1. I would definitely consider buying from this friendly group again.

Hands down theres no better people than Ryan and Wendy at Crown Automotive when it comes to auto shopping. Their top class service while providing the best pricing found delivered confidence and comfort purchasing my vehicle from Crown Automotive. Thanks guys!!

A truly awesome experience. No pressure or gimmicky sales tactics. Cameron was awesome to work with and followed up completely with any questions that I had. Very nice selection of inventory also. I will certainly contact Cameron for any future purchases that I might make before looking anywhere else.

Sales people that know how to be sales people. Best value. Easiest decision I have made with the best service I have received. A concierge experience from beginning to end. They even recovered quickly and gracefully from an insurance snafu on my part.

Had a wonderful experience purchasing my vehicle from here. They were friendly, extremely knowledgeable and the prices on their inventory were very reasonable.They bought my old vehicle from me and gave me a great deal on it. Would recommend anyone shopping for a vehicle to drop in and see what they have to offer!

Great atmosphere and even better salespeople! I purchased a 2014 Jeep Cherokee and couldnt be happier. They worked with my credit, got me a low interest rate, and a great deal. My Jeep has low mileage and I have a manageable monthly payment. This is my first time owning a newer car and Im so glad I went through Crown Automotive to buy it!

My wife and I had been searching for a car for several months without any luck. We are from East Tennessee and spent many afternoons at dealerships trying to find a reasonable priced car. We did a nationwide search for what we wanted and this was the first listing that we came across. It had all the features we wanted and it was the lowest priced car we had seen. The team at Crown Automotive is super friendly and easy to work with. They gave us a great value for our trade in. When we need a car in the future, we will definitely keep these guys in mind, even though we had to drive 4.5 hours! It was well worth the trip. I highly recommend this dealership.

I recently was looking to sell my truck and find something that would be better for my long work commute from Louisville to Fort Knox everyday. Skylar at Crown Automotive Group took care of me and got me a better deal than I had hoped on my truck. I traded my truck in and left with a super clean 2013 BMW. Ive had my BMW for almost a month now and I absolutely love it. The guys at Crown Automotive have been nothing but helpful with any questions I have had and checked in to see if everything was going great with my car.

In all my years Ive never had a car dealership to be honest from beginning to the very end of my deal until I went to Crown Automotive Group. They have the best customer service and my salesperson was Cameron. (Very very nice looking young lady)She walked me through the entire thing. Very trustworthy. They even let me take the car for an inspection at Taffle motors! They still gave me an extended warranty for cheap to ease my mind. If anyone has questions feel free to message me.

Bought my Ford Flex, top dollar on my trade. Everyone is friendly and professional. No pressure and many vehicles to pick from. If they dont have what your looking for they will find it.My Flex is clean with maintenance history and very clean. I would recommend any one to visit and see Mike Cahil.

Just purchased a 2015 Dodge Ram, Skylar and the rest of the staff were awesome to work with. Smoothest auto purchase Ive ever made. Good selection of various vehicles, and fairly priced.

Great Customer Service and a very friendly staff. Tracey assisted me and he was very professional and dedicated into getting me the car that I wanted .

I totaled my car back in January and with such a poor credit score I had just about accepted my fate. I reached out to a friend and he gave me Crown Autos number and I decided to go see them just to see if I had any options left. Upon walking on to the lot I was greeted by the sales staff and immediately felt welcomed. With the help of Ryan and Skylar I left the car lot that day with a vehicle better than I could have ever dreamed of. I would highly recommend this business to anyone that is looking for a vehicle in the area. I am forever grateful to be apart of the Crown Auto family today. God bless you gentlemen!

Me and my significant other decided to purchase a vehicle from this location on July 27 2018. It was a Honda Odyssey 2003 we bought the car in total of $4,700 with about 160K miles on it. Little do we know that a week later the car started smoking from the engine, we took it to Firestone to get a diagnostic on the car. It turns out the radiator had a huge leak. It wouldnt hold the coolant. we had to pay $630 dollars to get it fixed it was so bad that the car would rev up in park which was being caused by the radiator. We gave them a call and asked to speak to the supervisor and also left an urgent message to give us a call back. We never received that call back from the manager. We called back again and actually caught the manager because he picked up, we told him what had happened then he began to act like he didnt know us or who we were. So to be straight forward he started acting stupid as if he didnt remember us . He then proceeded to put us on hold then came back and questioned us again about who we were. We also had made it clear in the beginning of the call which car we had purchased from this location. He than had the balls to say in the contract it says cars are sold as is...as is. He also began to insult us by basically saying we got ripped off and could have gotten the radiator cheaper then what we did. To add more insult to injury he said the most he could do is pay for our next 2 oil changes. Like that was suppose to solve the problem of them not taking or keeping up with their vehicles. Its all bad business they were not willing to at least refund or take credit for the poor up keep on the vehicle. Do you think someone wants to pay out of pocket more after buying a car. the part where he said as is, is what killed me because if you were selling that car with a leaking radiator and advertised that then it would have been a different story. You didnt though and mentioned nothing was wrong with the car. Not taking responsibility for selling a car that had an issue at least if you mentioned that the car had the problem and knocked the price down that would have been an honest deal. Instead they dont check the cars or do maintenance on them is called neglecting your merchandise and property. So IN ALL CONCLUSION I DO NOT RECOMMEND YOU BUY FROM THIS LOCATION BECAUSE A WEEK FROM NOW YOUR ENGINE COULD FALL OUT AND THEY ARE GOING TO TURN AROUND AND TELL YOU CAR IS SOLD AS IS.

Me and my significant other decided to purchase a vehicle from this location on July 27 2018. It was a Honda Odyssey 2003 we bought the car in total of $4,700 with about 160K miles on it. Little do we know that a week later the car started smoking from the engine, we took it to Firestone to get a diagnostic on the car. It turns out the radiator had a huge leak. It wouldnt hold the coolant. we had to pay $630 dollars to get it fixed it was so bad that the car would rev up in park which was being caused by the radiator. We gave them a call and asked to speak to the supervisor and also left an urgent message to give us a call back. We never received that call back from the manager. We called back again and actually caught the manager because he picked up, we told him what had happened then he began to act like he didnt know us or who we were. So to be straight forward he started acting stupid as if he didnt remember us . He then proceeded to put us on hold then came back and questioned us again about who we were. We also had made it clear in the beginning of the call which car we had purchased from this location. He than had the balls to say in the contract it says cars are sold as is...as is. He also began to insult us by basically saying we got ripped off and could have gotten the radiator cheaper then what we did. To add more insult to injury he said the most he could do is pay for our next 2 oil changes. Like that was suppose to solve the problem of them not taking or keeping up with their vehicles. Its all bad business they were not willing to at least refund or take credit for the poor up keep on the vehicle. Do you think someone wants to pay out of pocket more after buying a car. the part where he said as is, is what killed me because if you were selling that car with a leaking radiator and advertised that then it would have been a different story. You didnt though and mentioned nothing was wrong with the car. Not taking responsibility for selling a car that had an issue at least if you mentioned that the car had the problem and knocked the price down that would have been an honest deal. Instead they dont check the cars or do maintenance on them is called neglecting your merchandise and property. So IN ALL CONCLUSION I DO NOT RECOMMEND YOU BUY FROM THIS LOCATION BECAUSE A WEEK FROM NOW YOUR ENGINE COULD FALL OUT AND THEY ARE GOING TO TURN AROUND AND TELL YOU CAR IS SOLD AS IS.

Its very strange that there are no negative comments. My experience has been totally opposite. My car broke down 2 days later, the manager told me point blank you bought it and I dont fix cars he knew when the car was sold that he had reset the problem lights before I bought the car. Now its summer and paid another 1700 to fix the air conditioning. Oh and I bought the extra warranty that pays for nothing. This group is a fly by night group of scammers and I suspect they will be gone soon. I wouldnt recommend anyone purchase a vehicle from this suspicious bunch.

Great experience! There are a lot of nice cars to choose from on this lot. Employees were a pleasure to work with.

I bought a 2014 explorer sport from here. 3 weeks later it broke down, cost me 1700.00 on top of the 21000.00 I pay for it. I will never go there again. Let this sink in, I had to pay a shop to fix it, before I made my first car payment. RUN !!!!!!!

Experience was not good. Staff friendly, but felt it was an act as most sales car men are that way, its there job. They tried to steer me towards cars that I did not come to talk about, and I felt they stereotyped me the minute I got out the car as if the car I was interested in I could not afford.

Sold my family a car that has broke down three times and it hasnt even been a month not good business

The stuff was very understanding and helpful I bought my car from it and I have some issues with it and they were amazing dealing with it ... don’t hesitate to ask for William he is so kind .. keep up the good work !!

I bought my 2014 Benz from crown Auto Group, I drove from St. Louis to Louisville, they picked me up from the airport and treat me like family, I would like to appreciate all The staff and especially Ryan he and his team were outstanding, I will bring all my family to buy cars from you guys, thank you so much!

I was in the market for a newer truck and after noticing several on the lot decided to stop in. The sales and office staff are top notch and surprisingly easy and honest to deal with. In the end I was givin a more than fair trade on my current truck and purchased a truck for myself and a new SUV for my wife. I left with a great warranty and low interest rates on both. The staff was able to discuss and dissolve any and all concerns I had. Overall a great experience and after the months I spent dealing with other lots in the area surprisingly it was a breath of fresh air to deal with a group of guys that do not bs their way into your wallet. Overall I would recommend for anyone to at least stop in and see what they have to offer. Its worth the 20 minutes.

Everyone here is really nice and they work with you really well. Really nice cars at an affordable price

I purchased a 2014 ford Taurus from crown back in November, before I made my second payment the check engine light came on had test ran to see what the problem was it was a misfire in cyl. 3. I replaced the coils, spark plug and injectors, none of that fixed the problem. I called Ryan at crown told him what was going on, the first words out of his mouth was did you get extended warranty, which was never offered. Long story short they had their mechanic look at it nothing he could do I took the car to a ford dealership and was told the motor was was blown. Crown has refused to do anything, I tried to reach the owner several times leaving messages never received a call. I have put less than 900 miles on this car since I got it. Do not buy from these thieves, they will not stand behind what they sell.

Great experience with the entire staff. Very helpful, friendly and no pressure.

Great place to work and buy acar

Great place to buy a car, great prices, great salesmen, I will be back to buy another vehicle from Nicholas A.

The salesman was very helpful and was able to answer all the questions I had for him.

Good service, bought a 2014 BMW 528i and it still drives well, clean when i got it, runs drives well.

Originally gave 5 stars but there were little things after thinking about it that take away from it truly being a 5 star experience. Only received one key, no manual in glovebox, was told to YouTube how to connect Bluetooth; was told that the car would be washed, detailed, and full of gas but it was about a quarter tank and not noticably any cleaner inside or out... Thinking back they are just a stereotypical used car dealership. I would not recommend anyone go there and my review needed to reflect that.

Very helpful staff was willing to go the extra mile to get you your dream car. Bill and Ryan are the men to hook you up

If you are looking for a good vehicle at a great price call Crown Automotive they always have vehicle that fits our needs

Awful experience. For some reason the salesman thought he was better than everyone else. Lol, just completely shocked at the situation. Long story short the guy claims Im bullshitting and a waste of time. HA! I will post picture on Facebook of me with my 2nd 2014 Cadillac SRX that I paid cash for from a real dealership. GROW UP

Extremely unprofessional group of guys. Don’t go to Crown.

Customer service is awesome and the salespeople are wonderful!

Worst experience ever, still trying to resolve the financial issues with them

Great experience! Great people!

The seller for all that is served is to evade customers, it is very bad place if you want to buy a car, you have to show your salary, credit money you are going to give and then you can see if you like the car

Great experience