Went in for a recall and was told it was going to take 2 hours. Dropped it off at 8 A.M. to have them just “Inspect” my car around 4 P.M. and let me know the techs went home. They got it done the next day pretty quickly.It is the first time they have been terrible about this. Just let me know sooner so I can make proper arrangements.***Update***Service manager called and explained the situation. It is nice to experience a personal touch.

My experience at Zimbrick Nissan East was stellar! Above and beyond what I expected, to be honest. They were flexible when I needed to reschedule my appointment due to my sick kid and got me rescheduled in a timely fashion. Adam was very friendly and helpful when I arrived and assisted me with a small, unrelated issue with my vehicle with a smile. My oil change was super quick and they washed my car as well. It even looked like they did a once over on the interior as some of my garbage was not there when I got back in my vehicle! I’ll definitely be back! Thank you!

Been to Zimbrick Nissan several times over the last decade. Was in today for a pre purchase inspection for my GT-R. Top notch service from Adam G and Justin. Where other dealers said no, Zimbrick was accommodating with my schedule to get me in asap before purchasing.

Dave Finco was fantastic. He was able to get my vehicle in right away when other places were 2 weeks out. Everyone that I worked with was professional and super pleasant. Had a great experience and will be back again for any future vehicle work.

I went to pick up a replacement gas cap and found great tires at a reasonable price. I was given a loaner Nissan Kicks which was great fun to drive. The new tires are awesome and a terrific value with the alignment saving me $125 in comparison to the Costco equivalent. The staff are attentive and kind. Well done Nissan Zimbrick.

Dave (service manager) and Kim was very friendly and professional. I came into have recall repair done. They went above and beyond to ensure I got to work on time by dropping me off then sent someone to pick me up and drop off at their location. Its the small things which matters the most. A job well done.

I had a recall and they got my vehicle inspected super quick! Everyone there was really nice and accommodating. I will absolutely recommend Nissan owners to go here if they need their vehicle worked on.

Fantastic service!!!! Came in on a donut with a hole in the tire… even though the shop was busy, they worked my vehicle in their schedule, fixed the tire, informed me of a recent recall, took care of the recall needs and even WASHED the car ( it badly needed it too!!!)Connie Howen was super courteous and very helpful!!!Even though I don’t live in Madison, I would drive down here to have my vehicle serviced!Stellar!!!Thank you Zimbrick Team!!!

Service was great and Kim & Justin did a fantastic job! Kim greeted and welcomed me when I pulled into the dealership and knew exactly why I was there and what services I had requested. Justin the service technician was a pro and knows his stuff and even took the time to share his findings and repairs made.

I greatly appreciated Zimbrick allowing me to get my vehicle repaired immediately. They had refreshments and treated me with their professional service. Thank you.

The Service Dapt. was awesome from arrival to departure. Much better service experience than I have had with their local competition. Very friendly staff and clean comfortable waiting area.the

First time here, and didnt spend any money, as I only needed a recall issue fixed. They were very friendly, did an inspection, washed my car for FREE, and offered to drive my car up to me at the door. Outstanding people! Ill be choosing this location for any servicing my car might need.

Everything from the ease of scheduling an online appointment, dropping off my car, communication between the service department and being able to see the job scope online and getting a FREE car loaner for having to keep my car overnight and my car being repaired…I was given 10 out of 10 service. Kim Gonzalez was wonderful. Thank you so much!

I could give them 5 stars but they charge $100 for transmission fluid change, it is just like a regular oil change service, does not require a lot of skills to do it, just because my car still under warranty, I don’t want Nissan find excuses to no cover any repairs in case of failure. Customer service 5 stars.

Staff was ready for me when I arrived. Service was quick and complete. Overall a very smooth appointment process!

Timely service and good communication of services being rendered.

Great service, staff and prices! Always a joy to go in there! The lobby is perfect for remote work if you want to stay and wait for your service to be done!

I scheduled an oil change with a specific mechanic, DJ. I always request him for any work on my car. He always does a good job and he doesnt try to sell me something that I dont need. I did mention his name when I was checking in, but later I realized that someone else did my oil change. When I make an appointment with him, I expect that he will do the work on my car. If this happens again, I will take my business elsewhere.

My Service Advisor, Adam, absolutely crushed it out of the park for taking care of my family and I after a near-disaster on the highway with my tire falling off while coming back from vacation. We had to stay in Madison a couple of days, but the staff here set us up with a loaner car while we waited for parts and labor, while Adam gave us timely updates to the status of our vehicle. I wish we had THIS service department in our town.

It was very pleasant and easy. They checked out a noise in my car and didnt charge me a thing when they couldnt figure it out. Im happy no one was pushy or intimidating through the whole process. Thank you

Service person was wonderful. I recently had tires put on and the colored dots were left on. I asked if they could be removed. My service person asked if the service guy next to her if he could assist. He wasnt thrilled he went out in the bay area and came back in and said I would have to buy some remover and do it myself. Not impressed at all with his customer service skills. She then asked another young man from the bay area and he took care of it without hesitation when he took it to get washed. Kudos to him. I know they do a car wash as a courtesy ans I appreciate it but, it looks terrible now.. It was left to air dry and is full of spots. I will need to pay for a carwash to make up for their carwash. Also, when I left I noticed my maintenance warning had not been reset. Looks like I need to go back. All if my maintenance has been done by Zimbrick, not so sure moving forward….. I do like the new text service you receive and can tell what stage of service your vehicle is in as well as be able to approve other things they find during inspection.

I usually go to Rosen Nissan on the west side but decided to go to Zimbrick since I live on East side. I’m very impressed & will definitely be going back! I had a grinding noise when I make a sharp right turn & they figured it out right away. They finished my oil change, cabin filter replacement in such a timely matter! I worked with Kim & Bob. Very friendly & professional!

I will be a loyal customer to Zimbeck Nissan, Im thinking about purchasing my next vehicle with them

I took my car to Costco and I was told that the two front tires had nails and could not be repaired. They said I could not buy just one or two but I had to buy all four tires. Over $700. I decided to ask at Zimbrick and they fixed my two tires for less than $70. Major difference! Thank you guys.

The service was performed in a timely fashion.However, as I was waiting for the service department to get me some additional information, I decided to walk over to the sales floor to inquire about purchasing a new 370Z convertible. When I entered the sales area, a salesman acknowledged me with a nod and continued on doing what he was doing. He was clearly busy taking care of something. So, I stopped in front of two employees that were having a conversation and waited to be served. After about 30 seconds of standing there, waiting for a pause in their conversation, I started to get irritated. Neither of them looked at me or acknowledged I was there. So, at that point I said, loudly “Who wants to talk to me?” At this point both of them looked up at me, but one continued to talk to the other. The look I got was “What do you want?” Not, “sorry, can I be of assistance”? Neither employee greeted me or asked to help. So, at that point I asked the question, “What is the availability of 370Z’s these days” to which I got the answer “None”. At that point, I started to walk away and said “We’ll, I guess there’s no reason to continue this conversation”. At that point someone from another office appeared and said “we’re hoping for 400 next year”. I continued walking.I was ready to spend $50K on a new 370Z. Guess what boys, I won’t be buying it from you.

I was passing through Madison on a long RV trip and need an oil change on my Titan XD. Despite my request being only the day before, the service team was accommodating and fit me in. They made swift work of my oil change, which was very fairly priced. They also did a full safety check, washed my truck, and even carefully inspected the hitch at my request. Would definitely use this dealer again when I’m the area.

As always Zimbrick Nissan service is outstanding. I appreciate the inspection which allows me time to financially prepare for any services that will be needed in the near future such as tires. Also theyre very professional and efficient.

Kept me informed of all aspects of a service and even gave me a courtesy vehicle for the day instead of waiting.

Adam is always great and takes care of us and our vehicle, addressing everything in a timely and professional way.

My grandson lost his keys! They got the car in quickly, even called to apologize for the wait when a sudden rain storm developed, as the sun roof and window were open, while waiting for a bay to open. The price was significantly under the competitor, less than half! Adam and Dan were wonderful!

Put new mirror on fast plus washed truck little pricey but good service

We were very happy with the interaction with everyone we came in contact with at Zimbrick. I was annoyed that we had a problem on a brand new car and everyone from Connie on down said the right thing and followed through on all promises. A nice gentleman even moved our luggage from the loaner to our car.

I didn’t know what was wrong with my Pathfinder—it was stuck in park after starting, and I had to use the manual shift override to get it in gear. The Zimbrick Nissan service department quickly and accurately diagnosed the problem and told me the repair was still under warranty. I asked for and only paid for them to replace a previously broken cosmetic piece they had in stock for around the tail hitch as well as new batteries for my fobs. Very professional and thorough service. I am so glad I drove in for the work. I feel much better taking this vehicle on our planned cross-country trip next month.

The service members were very friendly and respectful. They fixed the minor issue quickly, and explained in detail what had happened. Very helpful and efficient.

Zimbrick Nissan is the best auto shop I have used! Oil change price is very reasonable. Always addresses my concerns. It also provides free rental car if you have to go to work or do something else and come back to get your car. Free car wash is also provided.

Zimbrick Nissan has an absolutely incredible service department. I will probably buy Nissan cars for as long as they make them, just so I can keep bringing my vehicle here for service. Theyre that good.

Very kind and professional, took longer than expected but very good at keeping me updated amd checking in with me, only thing is that 2 days after my car shuts down driving down the road and it has no oil in it. they did a check of my fluids and stated that my levels were good. i had an oil change a week before and my oil was good and i checked it every day prior to going into nissan and it was good. but somehow 2 days after its out of oil.

In and out very quickly, including a car wash! Professional and knowledgeable staff there to greet me and get me in immediately.

Zimbrick’s Service Dept. Is all about service. My ac compressor died after 10 years snd 125000 miles. I got an appointment quickly and when they had to keep car overnight for a part, I got a loaner. That helped me tremendously as I from out of state and came to Wis to care for my mother. I so appreciate how they helped me out.

The Nissan team has always been very accommodating and speeding when getting me in on emergency bases!

We had an amazing experience with Connie at Zimbrick Nissan. She was smart, kind, patient and very personable. Everyone there was great to work with . Definitely be my go to dealership going forward :)

Great customer service. Super friendly and helpful.

I did not have an appointment but needed the oil change for a long trip this weekend. They checked their schedule and found that they had an opening. Friendly, professional staff assisted me. They even helped me find an out of the way corner so that I could eat my lunch a safe distance from others.

Great service! I will go back Zimbrick Nissan in the future.

Came here for a Recall and the staff who attended me are so nice, they checked me in and I waited there for a while. They’re so gentle with my truck! Best Nissan in Wisconsin!

Always excellent service, staff is friendly, polite and professional

Friendly service, prompt, even finished the recall related work in time for me to pick the car up the same day.

I know my Nissan is in good hands whenever I go there!

Very good service was easy to get appointments for services.

The staff was so friendly and went above and beyond to make sure I had everything I needed. I love bringing my SUV here. Comfortable space to work while waiting and great value on the services they perform.

Went in for an oil change on a car that was recently purchased from Zimbrick Nissan as used (59,000 miles). Upon inspection I was told there were other issues including new battery, 4 new tires, alignment and balance. I have to say that I am terribly disappointed as a car sold by them should have been inspected better so I was not sold a vehicle with so many issues. Needless to say I’m not pleased having to drop another $1500 on a car recently purchased with their supposed multi point inspection. In fact, before I purchased the vehicle I told them about a wheel/tire balance issue which they assured me was rectified. Now I need the fix that should have been mentioned before I finalized the purchase and I was assured was fixed. Not happy...

Excellent service performed in a timely fashion at the quoted price!

I took the vehicle in because the rear control arm broke on the driver side. The service rep Connie was super to deal with and so helpful in getting the car in and out. I asked about a trade in and lined me up with a salesman. Super Customer Service.

They listen and got me is ASAP. They keep me informed. I would use them again in the future

The service was courteous and very quick. A mistake was made in calculating my payment, but they caught it quickly and corrected it. Very satisfactory service!

Able to get me in quickly for a transmission service, didnt try to push unnecessary service items. Price was great for a dealership service center and the waiting room was perfect for working during the service

My exhaust was replaced by the Shop Foreman, Justin. His work ethics are outstanding! Justin has forgot more about repairing Nissans and Datsuns that other Technicians will ever know. Simply the best! Thanks Zimbrick Nissan.

The service i received was on a tire. They were able to repair it. However the loaner car that the provided was extremely filthy & disgusting! After informing the lady how dirty the car was, her reply was thats the only car we have. But never bothered to offer cleaning it! Wow....considering whats going on w/ covid ud think this company would value ones safety!! APPARENTLY NOT!!!!

I had a wonderful experience at Zimbrick Nissan to get my 60,000 mile service. The staff was friendly and knowledgeable and let me know what was happening along the way. I will definitely stick with them for all my car service needs.

Got a flat tire last night. They were able to get me in today for a repair. Friendly people. Nice waiting room. Thanks.

This was my first time st this dealership. I was impressed by their professional, pleasant atmosphere and that they were all wearing masks. The man who worked with me was nice. It was easy to schedule an appointment online. I didnt need the appointment reminders I received but I appreciated them.

I worked with Kim she was very nice and professional. Made me feel comfortable. Took the time to let me explain the issue I was having with my sunroof and the leaks. She didnt come off that she didnt have time to listen. There was another Lady there that I didnt catch her name she was also very nice. She didnt sound like she was being disturbed when Kim was struggling with filling out my information. There was another gentleman who brings the cars in and out of the service area that I think people forget about. I didnt interact with him but just listening to him to speak with other associates sounded very professional. Dealing with the I believe was the service manager he was very detailed in explaining what was going on with my sunroof. One thing I have to follow up in is that I believe the carpet was cut off under my dash and need to find out if that is going to cause issues down the road that I wish they would have explained. Thats the reason for 3 stars Id give a 3.5 stars.

It was a Zimbrick leased Honda I had serviced @ Zimbrick Nissan for routine maintenance. They were prompt, courteous, professional & gave me a ride to work & back for pick up. Very appreciative!

Great service done at reasonable prices.

Everyone was great,took slightly less time than told which is always good.

All the folks at this place were absolutely amazing and car was washed and dried and looked beautiful. Wasn’t asked if I needed/ wanted it vacuumed out like my son in laws experience but they were busy and it wasn’t something I asked ahead of time... very professional and courteous. Will continue going here. Stay away from Rosen Nissan in Madison, wi!Keep up the good work zimbrick Nissan and u will have my business for a very long time.

Setting up appointments are easy and fast. They even send you a text that includes what they have gone over.Customer service they are on there game very welcoming.

Connie and Jerry have crafted customer service! They clearly enjoy their customers and make sure we are driving safe vehicles. This was my 1st experience and I’ll definitely be coming back!

Connie was amazing! She goes above and beyond in explaining and giving me all the options I needed and the service here is professional and quick. Its quick but they are thoughrough with their Multi Point inspection.

Quick and easy oil change! Great customer service!

I Came in for an oil change and tire rotation and to check a problem with my radio. I waited for these services.The oil change was completed, a new update was downloaded on my radio and I actually had a bit more tread on my front tires so they were not rotated.

Routine service; oil change, tire rotation, air & cabin filter and battery was 6 yrs old needed replacement.Adam was service advisor was very helpful in explaining any special needs!Thank you,

The service was great - very happy with zimbrick Nissan east

Super quick & very nice staff — really nice that he took the time to explain everything they looked at to me when I got my car serviced!

Loved the text updates!

Great detailing!!! Had a little snafu with the appointment but worth the wait...Kyle and Ashley Dodge are the absolute best!!! I use them for everything and I couldn’t have been placed in better hands!!! My dad and I have continually tracked down Kyle and Ashley throughout their transitions/promotions within the organization, glad to see good people sticking with good companies and getting rewarded for their service and loyalty!!!🥰❤️😊

Adam was great, was thorough in explaining additional items that needed to be done.

Excellent service department, work was completed before the date anticipated. Friendly staff.

Jerry was great! Had an issue with my audio/Bluetooth and he, along with his coworkers fixed the issue and got my car back to within half a day. Gave me loaner to get to from work while they worked on mine. Super friendly and they all definitely went above and beyond to assure me they would fix it one way or another.

Trustworthy, competent mechanics and staff. Did good work on my brakes and did it quickly.

Zimbrick was exceptional. Connie was my Service Writer and she was very good at communicating what was needed and why. She worked with me to get it scheduled and handled a delicate matter with another vendor without issue. Zimbrick gave me a nice loaner. I would highly recommend Zimbrick.

I had a routine oil change & arrived alot earlier than my scheduled time. They took me immediately without it any hesitation. Their facility is always neat & clean. Abiding all Covid regulations. Everyone is always so friendly the minute I walk in. Scott & Chris A always make a point to stop & chit chat about family or whatever might be going on these days. Ive been going there a few years & I feel as though Im a good judge of how a business should treat their customers.

The team at Nissan Zimbrick did an amazing job. Service was done quick and got me back on the road.

Amazing experience with this Nissan Service Center! Everyone was warm, welcoming & very helpful. After negative experiences with a different Nissan Service Center, this was a breath of fresh air! Everyone, especially Connie, was top notch in with their customer service! 10/10 would recommend.

Very easy to work with. Great communication, they went above and beyond what I expected. Was nice to be able to have a loaner car so I did not miss any time from my job. Friendly staff.

Fixed my flat tire quickly & safely today, as all service technicians were masked up and professional. thank you!

On time, efficient and friendly service.

I enjoy going there for service. Staff is excellent and technicians competent. Love the car wash.

They did an oil change and tire rotation. We’re very quick. The staff was very friendly and the entire work area was spotless. They even vacuumed the car and gave It a complimentary wash. I will return!

Friendly, attentive, efficient & thorough. I was very happy with the service and especially with the commitment of the staff.

I called and got in right away. Everyone was so professional and friendly. I had a lot of questions and they took the time to go over every issue. I have always loved the service at Zimbrick!

Recall repair on air bag inflator. Repair very quick and efficient.Covid protocols followed very well. Service techs and managers wearing masks. Sanitizer stations throughout the service area and waiting room.Well done, Zimbrick!

They were very friendly, knowledgeable, and got the service done in no time!

Went on time, responded on time and returned me the serviced car on time....!!!They value customers time!!!This was my first visit!! So I am pretty happy with the service!Update: My second visit also was also good one!!

Was out in 30mins with a car wash, very professional and courteous service crew.... No push over or anything. 👍

Zimbrick Nissan put new wheels on my Nissan Sentra and replaced an actuator so the air conditioning blew through the vents correctly. They are always professional and courteous! It is always a pleasure to come here to have my cars serviced.

I made an appointment in advance for an oil change and tire rotation. The service was quick. Adam was very professional. He told me that they didn’t need to rotate the tires because the front tires already had the better tread. Overall a very good experience.

Also checked for an additional ping and were able to correct it in a timely fashion. Did a good job. I was pleased with the service.

Had warranty work done. Had to replace transmission. Told us could be a week, gave us a loaner car in mean time had it done in 2 days.

Excellent customer service. Determined unknown problem with power steering while I was in for a routine oil change. Provided estimate of charges, ordered parts and fixed problem within 36 hours. Provided loaner vehicle for me while mine was in shop for repair. Overall very satisfied with level of customer service and repairs provided.