Today I met the most amazing lady working at 9112 Centreville rd Autozone. Her name is Kiah and she is more than impressive!! She goes above and far beyond and knows her stuff! It’s such an honor to meet a woman who has car smarts…. If you need to go to Autozone, make sure you ask for this lady! She will most certainly brighten your day!!

Great selection of car cleaning products. Helpful staff with recommendations.

Called up looking for a 14mm sparkplug socket. The person on the phone informed us he had one. Sent my brother out out there only to discover that, not only do they not, but the man on the phone said he converted 9/16 socket and it was close enough to 14mm. Tons of slop, it will round edges of plugs.Staff is unhelpful if not borderline malicious with their lack of knowledge and incompetence.

Sometimes its the customers that give the employees a hard time. In return, the male cashier became flustered. Excellent customer service on his part!!!

Lines are long 30 minutes later Im out.need to do better thats for sure

Nice and friendly service all good employees and good prices 👍

Excellent customer service. Staff was exceptional and helped me find all the odd parts I needed for my 20 year old car. A little bit more expensive than advanced auto parts down the street, but you are paying for exceptional customer service.

The staff were very welcoming and helpful. They accurately troubleshot and determined the best battery for my car and installed it without complaining and while maintaining a helpful tone and mood. They were also instructional and informative, keeping me in the loop on why they were taking certain actions.

Slow picking up the phone sometimes hold time is more than 10 mnts. but the associates are knowledgeable and good customer service

Great store, hard parking lot to get in an out of sometimes. But usually have the parts Im looking for when no one else does.

Great service, thanks.

Very helpful staff good prices.

Excellent costumers service by the cashier who was attending me

Quick accurate friendly and knowledgeable! Thanks for having exactly what I needed!!

Very helpful associates

Selection of cleaning chemicals was kinda slim, but they had what I needed. The checkout process is much better than their competitor around the corner.

Needed a new battery. Called and came in to pick it up. David was super helpful and he even changed the battery for me. Very professional and customer service oriented manger. Great asset to Auto Zone team.

Clean and friendly service. Actually they are wonderful and brought the battery out and put it in the vehicle, and took the core out and took it in. I have never had anything but a great experience at this location.

The staff is very helpful And friendly might find 99.5% of what you need here. Great service and selection

I go out of my way coming from Centreville to get my parts here because they are so helpful. There are other car part stores closer, but each person I have talked too at this location is low key and knowledgeable, if they dont know then they find someone in the store who does. Also, you dont usually need to wait long because they have multiple people on the register. Its nice to go to a car parts store that you can get help and you dont have to wait!

Stopped by here 4x told me to keep coming back. Each time was a new excuse.I am only trying to get donations for my car show door prizes.And I think its a very sad shame that these people can not at least give me a $10 gift card.It does not say too much about this place that will not reach out and help anyone during this tough time I highly recommend not shopping here.CAR QUEST ON EUCLID donated a HugeCar washing Bucket over $100.They said : Anything to help our community.Think about that next time you shop here.

These people are amazing! Check engine light came on, my first thought is to go straight to Auto Zone. Not only do they read provide the code but they give you the printout as evidence. I use them as my BS gauge when dealing with the dealership. Quite a few times they were able to provide guidance that saved me hundreds of dollars, most recently the thermostat and housing. It was a 30 minute fix that cost me $20, the dealership was a day wait plus parts and labor. Very helpful and excellent customer service even in the freezing cold.

Need better employees

The order on line pickup is way awesome saved me precious time in a pinch.Got the job done before the sun set my back.Its the only way to work smarter not harder

Standing alone in line and not assisted or acknowledged by 4 associates before I was finally addressed. Would think theyd want to get people out as quickly as possible in this current climate. Time is money!Not happy. Poor culture

Check engine light check? Tester broken! Why is that sign on the door if they can not provide the service. Waste of time.

Bought a battery for my truck and they replaced it for me for free. Awesome service!

This store has Great customer service! Staffs help customers with whole real heart and automotve passion. They even loan you special tools for your project. I really love this Autozone store.

Going to AutoZone is always a great experience for me. The staff is incredibly courteous and professional. The other customers are always friendly abd fun to intedact with since we are all there to do badically the same thing: wrench on our cars. :-)

AutoZone has typically retained my loyalty as a customer because of the knowledge and friendliness of its employees. I just visited this store and the employees did not hold the above qualifications. When I entered the store, I was not greeted or acknowledged. After waiting for several minutes in line, a man asked if I was ready to check out. I told him that I was there to have a code checked on my truck. He seemed very bothered by that and told me I needed to wait. Once it was time to go to the truck, he was not friendly at all. He told me to turn on my truck, turn off my truck, and went back inside. I was behind him with my daughter when he went through the door and couldnt be bothered to even do the customary door hold or extra push of the door for the next person. He quickly printed out the sheet told me I had one code for a engine coil, not accurate there were 2 codes for 2 different problems. When I asked about the 2 codes he said that all he is supposed to do is print out the information and I could look up and research what I needed. He immediately walked away.Im extremely bothered by this interaction because I am a woman with a small child in tow at an Auto Parts store. I happen to be one of the few women that does know how to work on vehicles and I do my own work on my vehicles. Treating women with this type of disregard in an AutoZone is ridiculous; normally employees of AutoZone freely offer advice or a head start to the problem. I dont know if he just didnt know anything about vehicles or he really cared that little about a female customer. Ill be going back to speak to a manager, when I purchase my parts for my truck.

My experience at autozone has been nothing but terrible and has put me in a worse situation finically. None of the managers even the Regional manager Joe Stevens gave me vague excuses as he could careless about my situation or trying better it. I ordered a transmission part through autozone on July 1st, I paid $1785 upfront for the part and autozone confirmed my order would be here the 9th. From the 9th to the 13th I called autozone store everyday at least 2x. On the 13th I called Autozone and ask to contact the manufacturer. I called Alltrans and the clerk said they called Autozone Manassas several times to let them know they didn’t have the transmission in stock at the time. When I asked why Alltrans did not stop the order, they replied autozone is suppose to call and confirm with the manufacturer to make sure the part is in stock before ordering. The lack Of communication and negligence between the company, manufacturer and the customer is very unprofessional. On the same day the 13th, I went to the Autozone store to refund my money back which I paid $1785 debit, so I can order another transmission thats going take another 3-4 weeks because of the negligence and cost me more money commuting to work with my kids using Uber, and my car being charged in garage everyday. When I asked for my exchange they told me they I needed to come back in a few days and couldn’t give me a specific date and time.They also told me they needed to make the revenue of $1785 before I could get my money back. That is totally unacceptable and very unsatisfied as a customer.

Joel was extremely helpful to me tonight. He quickly troubleshooted and found the fuses that were out on my car when it was 20 degrees outside! He knows what hes doing! Hes very knowledgeable and courteous. And I didnt even mention when my battery unexpectedly died, he came back out and jumpstarted my car. Thank you Joel. Youre awesome!

This store has been going downhill for the past year or so. Its gotten to the point where its near impossible to even speak to an associate over the phone without repeated calls or waiting 10-15 minutes and in-store visits are no better. Staff changes have made this AutoZone location go from one of the best in the area to one of the worse.

Never been here

A good auto parts place. It looks a little hidden between buildings but inside its probably one of the cleanest auto parts shops in Manassas. Cheap tools, and if you cant find the parts you need theyll let you know where to get them.

AutoZone is another modern retailer that has value price over service. The gulf between auto parts stores which provide knowledgeable service people and the likes of AutoZone is as wide as ever. As long as you know what you need AutoZone wouldnt be a bad place to stop.

Was not helpful did not have part I needed

I always enjoy coming to this store when I need auto parts. Most Employees are very nice and have no problem going out of their way to answer my questions and help me with my vehicles issues. Thank you for everything.

Quiet and they respected the distance for ppl

Meant to tag the other store.

They are usually really helpful when I need something from them especially with windshield wipers but today I was looking for a specific part for my car and the guy looks it up and he said to me, we dont carry that part. Doesnt try to help in any other way just looks at me with a blank look on his face and that was it, onto the next person in line!

Google not letting me give 5 stars, but Wow, had an awesome experience here. I went in here last Friday to have my battery replaced. I was helped right away by William, who was extremely polite and very helpful. He replaced my battery and break light and I was on with day in about 20min. I really appreciate good customer service, I will be back.

Need change all personal

They are always helpful. If they dont have the part they have options and staff knowledge in the auto industry.

Great service easy, great location, thank you!

I have frequented this place numerous times to obtain parts for this old beater I bought and thankfully, they have been most helpful. That is once you get their attention. But overall, not a bad place for advice.

Very helpful. They were able to let me know what was wrong with my car. Thank you!!

Price was just right and they were so nice to install the battery on the spot!

Great selection, great prices. Great customer service.

They had more information on parts for an older car than their competitors. Unfortunately they didnt have the part in stock & ended up referring us to a competitors 24 hour store. Staff was very courteous, helpful & knowledgeable!

Worse management ever, this guy thinks he can do whatever he wants with customers. Management is to have skills. Problem solving, customer,relations,. Not just put a name tag and be a dick.... If I could I would give them a 0. But of course Google is to kind.. I would avoid this store if u dont want a bad experience

Ive always gotten great service when I go here. And thats why I always go back. Good inventory as well.

The staff is very courteous and helpful. They make it easier to repair your own vehicle and save a lot of money.

This review is not on the store but an employee Emma, back story I bought 2 items that I did not use and a bottle of DOT 3 brakefluid sealed. Walked in explained it to Tyrone that the 2 items I have a receipt for I didnt need, I bought the wrong bottle of brake fluid my car requires DOT 4 but I lost that receipt. He agreed and began the transaction Emma took over because Tyrone had to go home but he brought up the brake fluid DOT 4 before leaving she returned the 2 products that totaled up to $9 then she scanned the DOT 4 and returned me $3. I asked if since neither her or Tyrone scanned the DOT 3 was I going to get a gift card she said No I know what Im doing u would have paid more walked away. (Dot 3 bottle = 3.49 DOT 4 bottle = 4.99) she never returned my bottle of DOT 3 AND made me pay for the second bottle this isnt about money but we all work hard for our money for people you should trust to not return it, this is about store managers should be honest, I did not argue, because i was going to get even ANGRIER and begin to curse, that wouldnt solve any issues but its not right. Other employees were amazing Tyrone and Shane very helpful.

Staff sucks, manger is talking to employees like they are hanging out instead of working. There is old guy that doesn’t even know how to use a computer and asked for help 6 times while he was ringing me out. New manger and staff needed there ASAP. I would recommend going to the autozone on sudley road because they actually have a good, hard working, nice, and fast employees. Do yourself a favor and don’t go there. If there is a zero star rating I would of picked the don’t even deserve a 1 star.

You find what you are looking for here

Best service. They help you cause I dont know nothing about cars but they help out a lot :)

Great people, great service, always have the parts that I need.

I did not feel like I was welcomed there.

I was looking for a gallon of hydraulic fluid and the guy who was attending on the register said wats hydraulic fluid and then he went to ask to another employee about wat is hydraulic fluid and if they sell it...and the gir says yes we sell hydraulic fluid bu we dont have no more ....i wait on the line for 3 or 4 person i remember for 30 minutes to get the answer we have no more please autozone if you run aout of something please. draw in a paper ta you run out of somentin like the hydraulic fluid........

My battery needed testing. The associate tested and changed my battery in the cold!! Very good service!

Ive been going here for 8 years and its never changed they should hire people with more knowledge so the customers dont have to explain

Theyre becoming more organized with serving customers. More staff at the registers.

Good place. Never enough people working at one time. Wait time can be a bear

This AutoZone is the best. Great customer service here

Always trying the best for your car

Very friendly and professional night shift manager. She helped me with my battery which was covered under warranty.

Very friendly service and customer service but very busy

This rating is for the Commercial section operated by Milli. shes the best.

Replaced my battery quickly.

Waited in line for 10 minutes to buy one spray bottle of tire shine on a Saturday morning. Get some millennials to work, unacceptable.

They help me out rather quickly found what I needed

Fast service and they had my paint

Good attention for the costumers and the service its fast

There really idiot persons working on front disk they anything about the customer service and how to talk with the customer. I called them they pick up the phone and they told me to hold on for a minute but it takes 20 minutes again they told me me can I put you on hold and same thing they did for 3 or 4 times it take my 45 minutes and none of them answer me. Its really poor customer service and I dont know they have a manager or not.their manager will be same like the employees.

Had no idea what I was asking for, went to NAPA and made my purchase asking for the same thing.

Got a really GREAT deal on a part, made my day!

Good place for home staffs

Understaffed, but has their normal products. I dont need help/advice so cant offer a comment to that.

Dude sold me the wrong side caliper. Reassured me 3 times it was the correct side.

Herbert always helps. Great service

Staff couldnt find my order.. says the part wasnt in this store.. have to go to another store

I believe this is one of the bigger stores in comparison to their other stores. Found purple antifreeze frost that I could not find in other place.

Convenient. More of a self-service location. Not much tech help.

Standard store reliability and clean and organized

Helpful finding anything you need.

Helpful even when not making a sale. Very busy store though.

Good and clean location. Got good help.

Staff was very helpful.

Awesome. Simply tickles my cakes.

Freindly and helpful staff.

They was very friendly & helpful

8 person line, 1 employee in the entire store. Absurd.

They had the oil filter I needed cheaper than elsewhere.

I went to the store yesterday and one of the workers was very rude and he didn’t wanted to help me! I asked for help and he was all mad and point where was the item I was looking for and I wanted to ask something else and he told go ask another co worker.Managers need to be more strict with their workers.

Always very helpful.

Excellent they have everything

Wonderful had all I needed

They always have the parts that I need even for my wifes POS 97 Jeep Wrangler that is falling apart.

Amazing customer service!