Rented a drywall dust vacuum. Person did not even know we had scheduled the rental (not a big deal, he quickly retrieved it). Only had one accessory on the actual vacuum. They gave us a hose that did not fit into the vacuum (told us it will hold once we turn on suction and to not tug). They were able to hunt down end parts that we needed. We drove the 45 minutes home only to find out the electrical cord had a fault in it so the machine would not stay on. Had to drive it all the way back and they gave use a refund after they made sure we were telling the truth (tested vacuum in store... would have been helpful had they done this before renting it out). Commented that we had had it for 3 hours.... picked it up, grabbed groceries, went home, unloaded, went to farm, plugged in the item, had to drive all the way back... Definitely do not recommend renting anything from here. Would have saved money just buying our own and not having to deal with the hassle.

I’m in a Home Depot pretty much every week, I know my way around but I’d still like to see more in-aisle service.I see the Home Depot folks huddled up together in pockets around the store - they appear to be avoiding helping anyone.When you do get someone I’m appreciative but the quality/depth of knowledge isn’t like it used to be often I know they’re actually incorrect in their advice.I get it - it’s tough to find skilled help.Keep trying and make them engage even if they’re struggling!

First Walmart, now home Depot. Where you get to be your own tech assistant, sales, and cashier. Just go ahead and assign me a tow motor and get me a seat at the return desk as well. When is it I get my first paycheck.......?

Employees were very helpful showing me where the products were that I was looking for purchasing.

I bough these cabinets to find it was broken once we took the cardboard was off. I asked management to loan me a truck to return it and replace it, would not do it. Then we get the new one and the worker transferred a bunch of orange onto the door and left a greasy hand mark that I am unable to get out. Asked for a discount and was denied. Will never be shopping there again.

Always good customer service and friendly people albert

Had great customer service within the paint department. Very clean place and the employees were very helpful.

We had a problem with our six month old upright Frigidaire freezer, still under warranty, that we purchased at Home Depot. After several attempts trying to get help with Frigidaire, and not get anywhere, my wife and I went to Home Depot where we purchased said freezer. I asked to speak with a manager. Josh, the assistant manager, who was on duty at the time, met with us for over an hour. He went above and beyond his call of duty to help us with our predicament. We cant say enough how much we appreciate the professional customer service we received from Josh. Thank you Josh!

Went to the store to purchase a range. Didnt have it in stock. Waited over 3 weeks for delivery that didnt show up. No phone call or anything. Called them and they said that they took my range back to the warehouse and it would be another 3 weeks to get it delivered. Done with Home Depot. Lowes from now on.

Ordered a appliance with Home Depot in Ontario, Ohio which went smooth without issue until the delivery process. Delivery drivers showed up to my house high off of weed to the point I could smell them downstairs while I was working upstairs. The delivery drivers of Home Depot stated they could not install it so we needed a plumber, no big deal.Next, we find out Home Depot sent a plumber to install a emergency shutoff in order to install the dishwasher. No big deal right? Home Depot doesnt cover this under their install fee and ironically found the most expensive plumber in the area. Guess what? The dishwasher they claimed they would installed was not installed again.Again, attempted to schedule a installation as we paid for this service we should receive it right? The person from Columbus refuses to return phone calls and calls at super odd times throughout the morning (6:41 AM to be exact). When you return the phone call no one answers. This goes on for 3-4 business days throughout attempting to get in touch with this girl who refuses to listen to anything you say.That brings us to today after we decided throughout this whole process it has been nothing but a pain with working with Home Depot we installed the dish washer ourselves last week. We receive a phone call that installers from Home Depot are on the way to the house to install our dishwasher. This is two weeks after we had declined them a installation and requested a refund that they claimed would be no big deal to do and they were going to make things right.If you want to purchase a great product online, great. But leave Home Depot and their great trustworthy drugged out of their mind installers out of the equation as other reviews have stated and the home depot management team at this location out of the equation. They will truly Make things NOT right.

Best Home depot in the state. The people are always helpful and knowledgeable(unlike lowes).

Customer service leaves alot to be desired but the shelves are usually stocked and organized.

Very nice people very quickly to help people!

Went here to pick up a few supplies with my grandson for remodeling project. They had everything he needed. I shop Home Depot myself but not at this particular location. Ive always had good luck finding everything I need no matter how big or how little my project is. I highly recommend shopping at Home Depot.

Great place for all your building needs

We bought a grill picked it up at the store. We didnt ask for it to pre-assembled and wasnt told it would be pre-assembled. We could barley fit in the car. I called the store because pieces are missing. Lady wasnt helpful at all.

For a big chain they do a good job. Well stocked, plenty of employees around if you need help.

Always enjoy shopping at home depot.

Tremendous Kristen at the service desk Cara they took care of me very very well very polite and I will be back there time and time again thank you girls for all your great service

Customer service wasnt quite as good as Lowes. They tend to be a little more expensive too.

Friendly help, good inventory, fast checkout.It is always nice to shop Mansfields Home Depot.The quality of the wood I got was very good being straight and limited knots.

Employees are always cheerful and excited to see the customers, Ive never had a bad experience at this location or any home depot store. Plus the ridgid power tool line I use is only available here if I want to lifetime service agreement to be valid

A great place to get out of the heat and look around without a mask on, then buy something and everybodys happy

Horrible Horrible experience. Will not shop at Home Depot again. No customer service skills at all. They screwed up twice and did nothing to rectify the situation

Our favorite. Best experience when asking questions.

This store normally has the items that Im looking for in stock.

Its pretty much like any hardware store. I do feel like I get certain items cheaper there.

Good store for a variety of items. Good selection of seasonal items to get most anything done around the house, farm, or anyplace something needs done. Employees are generally helpful without being overbearing. Can usually find things without assistance, or by using the app to figure out where things are. But sometimes, a human can be needed.

In there alot. Good customer service

Never ever buy anything there again bought a riding lawn mower they were going to deliver called next morning and said it would be 3 wks before delived got money back went to TSC bought at 1230 pm delivered at 3 pm you would think for 1800 they could do better than 3 wks

I really enjoy their new self.checkout. Its a lot like sams club with a hand scanner. Simple to use, easy for small orders. They have traeger items, which makes me a fan.

I like the locally owned hardware store.

Nice location. I usually dont have issues, but this particular Home Depot is terrible if you are handicapped. You are able to come in with close parking, but when you go to leave, there are signs that say returns only and check out at other end. After trying to wait to ask if they could help me, 3 people were already swarmed there, and a woman cut me off rudely...so I slowly made it down to the far end just find that I have to check myself out. The gal that was assisting that area was very nice. However, now my handicapped parking spot was way across the parking lot. This one stop took all reserve that I had for the entire day. Home Depot please work on a better handicapped friendly check out experience.

I was just in the store and a young man named Zach helped me find everything I needed and I was in and out Great customer service!

Great selection of tools.

Always ready to assist me in getting my order ready . Always there to help me load my items and answer ALL my questions .

In and out associates very knowledgeable in all fields I threw their way

Really like the selection of products and prices! Visited today to get water softener salt. Very good price for what we use. Service is always friendly and curtious!!

Always extremely helpful at this store. The staff is always quick to help you find what you need and explain to you how you can complete your home diy need. They are not in the business of trying to sell you things you do not need either. For them it is more about you getting the job done then getting a sale. As a consumer this is always helpful and keeps me coming back to this location.

Customer service did an excellent job of helping me with my purchase. Highly recommend.

Pretty good store they have a little bit of everything. I purchased my washer and dryer from here they were the cheapest place so they definitely deserve 5 stars in my book.

I like home depot but like all big box stores its hard to find someone to help you. I wanted a power tool and only needed the cabinet unlocked. Im retired and have a little extra time, but I have less time left than a younger person. I hope you see the humor in that.

We enjoy shopping at this location. Have what we need and nice atmosphere.

I have had better luck with the Ontario Home Depot than with the Ontario Lowes. I will go to Home Depot or Menards before Lowes now.

I gave 4 stars instead of 5 due to a certain associate we dealt with. She was rude and condescending. I bought over $3000 worth of materials there because they had the best prices out of the three stores in mansfield. All the other associates were friendly and helpful.

One of the days that register operator is going to ask if she can have my babies. And I will say yes.

Waited over 25 minutes for someone to load mulch into my car! Not acceptable.

Usually always have what I need, and a very helpful pro desk.

We found light bulbs right away. Ended up with a Gorilla ladder that was at a great price.

Favorite home building supply store easy to find stuff. Great people at the pro desk.

Very helpful employees.Very cheerful cashier Leticia.

This was the worst experience I ever had at Home Depot ..they use these guns to check to see if they have in stock which the gun says no they didnt.. and didnt know when they would have the parts in ..!!we located the pieces that we needed had to pull them off shelves.. to get what we needed to redo a bathroom .. talk to the assistant manager she didnt have a clue either of anything.. after a while she finally offered a 10% discount... and we were supposed to be happy with that. If we wouldnt have found the parts that we needed. they would have lost the sale.. this is a fine way to run a business..

Friendly/ helpful staff. Good selection.

Great customer service

Found a great deal on a microwave

Good experience shopping here. Helpful staff

There rental department doesnt even rate, compared to the others In the area!!!

Great customer service.❤

Very friendly and very helpful

The items were in stock and priced the way their web-sight shown.Hardly saw any employees to ask if I did need assistance and the only registers open were self-serve.I had a question about one item but figured it out myself.Im glad to still have a place to get the type of products they carry, but I wish they had more people available to ask questions of. Instead of having to waste time searching for help and finally just diy!

If Lowes doesnt have it, they sure do. Best keep the app handy though, if you want to find what youre looking for. Their pictorial spread in 2004 was amazing!

I see so many people not wearing masks in the store and also some workers. Probably will not shop here again since they are not interested in keeping their customers safe.

Great variety had what plumbing I needed good prices friendly staff clean store

I interacted with at least six different sales associates at one point or another. Every one of them were pleasant and very helpful. Melanie was especially helpful with choosing a new storm door. Ill be calling her this afternoon with my custom order. Thanks HD!

Love this place. Always spend more than I intended.

Everyone was wearing their masks properly. Employees were very helpful & friendly.

Ordered a dish washer to have it installed by the company both of the drivers pulled up drugged out of their mind.

Update: i spoke with the manager Nick after the incident occurred and he was determined to help! He used his day off and his personal resources to get the top box and bottom box from two different locations (which is not close to Ontario). Thank you Nick!Original post: My husband and I bought a tool chest combo from the store (they only had 1 set in stock), and we told them we will pick it up the next day as we didn’t have our trailer with us then. Home Depot agreed and they put the tool chest on “will-call” after we PAID. Came back the next day, nobody could find the tool chest, then they told us they sold our tool chest to another person. They then said there is the top chest in another store over 75 miles away but then refused to transfer it to our local store so we can at least have one of the boxes and we were going to just buy the bottom box elsewhere.

Went for some custom paint...excellent customer service...so happy I chose them.

Good place to start a store

Clean, organized store. Employees mostly helpful

They had what I needed. Found it on line. After arriving a employee helped me locate the item quickly. She was very friendly. Made my Visit enjoyable. Will go back again.

They had what I needed but checking out was a while new ball game

Always a pleasant visit! 👍

Nothing upsets me more than waiting thirty minutes for an associate to help you!! I went up to the customer service desk to get some help. Her response was,Im sorry were understaffed. But yet your calling off and laying off your season help with a help wanted sign in the womans restroom??? What kind of management runs this store??

People was a little rude you ask a question and they look down on u bcs im a woman wasnt okay with that but still a good store

When going to the Ontario store make sure you bring your own gloves. On may 2 at 5:50 pm when I was there they were not cleaning the carts or the self checkout hand scanners. A manager was right there at the exit helping at the registers, it was almost closing time. Please protect yourself shopping there because your well being is not their priority.

Great And helpful employees

Wow. Not sure where to start. Went in with the idea of buying an entire kitchen suite of appliances and left with nothing. The woman seemed too busy to help. Talked with a man from the cabinetry dept and he came over to show me what they had. He printed out everything so I would have prices and order time to compare with the other places. When she saw how much I was interested in purchasing she came over to help but then said you might as well wait for the black Friday prices to come out and then walked away again. Went to Menards and came home with a dishwasher and will be going back there to order the rest...I gave 3 stars only because the man went out of his way to help.

Well stocked store with lots of buying options that many other HDs do not have. Friendly and helpful staff

Unfortunately I must say Lowes is way better with assisting customers. I had a hard time locating an item and I did not see 1 associate while I walked around looking. I had to go to the customer service counter to find someone.

I really like this Home Depot. The employees are aware of the customers. They ask if they can help with finding the item and make suggestions when they are aware of a better product that fits the need. It is well organized, well lighted, and the shelves are kept clean and orderly. Everyone from the door entrance, the backend of the store and cashiers are gracious, friendly people.

Didnt have product couldnt get anyone to help!

This place has awesome service. Couldnt ask for a better crew.

Not good quality.

Person by front door gave directions to where I could find my things. 2nd person directed me back 2 aisles.

People are great. Bought paint. Did not have brake pads for my lawn mower. I love seeing my friends at work.

Very helpful staff. Super clean and good prices

Need to clearance out the dying plants, put the shade hydrangeas in the shade where they belong .water the plants, saw way too many that were bone dry and dying from lack of water .

I spent thousands of dollars there just a tip if youre buying a bunch of stuff go to the pro desk and ask them to put it in the bedroom and a lot of times youll get a lot better price

Good loyalty program

Love this store. Everything under the sun! Nice and cleanHelpful, friendly employees

Kristin and her team at the front desk always make my Home Depot shopping enjoyable!

Sorry Home Depot. We will spend all out money at Menards, as we feel the safest here with all they are doing during the pandemic. Sure wish you were doing the same.

Nice store too pricy

Victoria and Nikki at the Ontario Ohio store went above and beyond to help me get my countertops ordered by! I had been to Lowes 6 times with no customer service from them !! Home Depot has my business and those 2 Ladies are wonderful !! Please give them some recognition !!

Small selection of shower and sink Fawcett knobs. Good luck finding ones that fit and that are durable.

A great place to get the tools you need for the right job.

Went to buy buy a refrigerator, 6 employees standing around doing nothing and none of them offered to help me, when I asked for help three times they all ingnored me so I left and took my money elsewhere. This was at the Ontario location

Very helpful staff