I wish I got the name of the woman working! My boyfriend had to get a new phone and we were in and out within 10 minutes. She was very nice and showed some of the newer models of the phones and knew the specs off the top of her head. By far the best experience Ive had at metro

Called for help got zero help completely wasted those minutes of my life

Customer service was great and even though there was a bit of a line they got to us pretty quickly

I came into this store and just wanted to pay my phone bill. I tried to pay with my card and they kept telling me that my card was declined. I knew that there was no way that my card got declined so they told me to try twice, so I did and my card got declined. I ran out to my car and paid the bill cash. When I got home, I checked my account balance and it showed they charged me the $83.00 on my card and made me pay cash. I paid $166.00 -_- I called the store and the guy told me that my bank is wrong, I was never charged and I can not get my money back. They straight up robbed me. I will NEVER go back to this store.

Extremely rude customer service. I felt like I was an intrusion. Cold, icy stares. I wanted to get new service with 3 phones & I was told by the manager that Id have to pay $10 each line to switch contacts over & $10 each to add email accounts. A lot of shady stuff at this store. Other stores told me they never heard of charging for that

Wow, just got back from Metro PCS. The Girl behind the counter was rude. She was counting monies and I said I would wait, she said no go ahead. I explain to her that I can not xfer my GMail and FB, because I cant remember the password. I know they know how to help me with this problem. But she couldnt be bothered. Where did ya all get that Mrs. Congeniality??

Not even greeting costumers in this store. Rude lady at the counter, Ludy. The employees are very unpleasant and act like the costumers dont matter. The manager came over and not even aknowledge our presence.I wont ever be back to this place ever, and do not recommend this store.

Friendly staff and I always have a pleasant experience with the store

Ditzy young employee no help.

Walked in with the intention of spending several hundred dollars. 3 people behind counter, I wasnt acknowledged, I said hello and two staff members looked at me blankly and in silence. I asked if they had a working model of any phone, all I got was a mumbled no. Very odd experience, left and went elsewhere.

Bad service

Not available in my area.

Good

Convenient

This time they answered me quickly ...

Good service.

Great