I upgrade my IPhone 11to a Pixel with Alex Kontoulis. The service was great. He explained the difference between different phones and discussed prices. I recommend him very much. Great experience.

We are so excited about our new phones. A huge thank you to Alex Kontoulis and Frank Ardon for the excellent service. They went above beyond. We had to wait past closing for the phone transfer and they stayed late with us making the wait for the transfer enjoyable and everything worked out perfectly.

While the store was neat and tidy, I wasnt pleased with the arrogant and confusing sales clerk. We were trying to upgrade one phone through a promotion, but soon we were upsold on two phones. It was all very quickly presented in a fashion that was simply too pushy. If you guys could just work on having more of an air of restraint and professionalism, it would go a long way.

I walked into this Verizon curious about getting an upgrade after buying some stuff at the mall. I wasnt expecting anything, but I had one of the most excellent experiences working with Jose, the Verizon representative there. He explained my plan and helped me save on my monthly bill. I also walked out with a new phone and watch, thanks to his help. I love the team there. The manager John is knowledgeable and has excellent chemistry with his team. The Verizon at Solomon Pond Mall has a great environment, and I recommend going there and seeing Jose and John for all your Verizon needs.

The service at this store is excellent. Both Jose and Jeff could not have been more helpful in helping me solve my problem. The were extremely knowledgeable, polite and helpful. I would recommend this store and these employees.

My wife and I came into the Verizon store located in the Solomon Pond mall in hopes that we would be able to find a replacement phone for her since the current phone was on its way out.We only waited about 5-7 minutes and then were greeted by Yusuf B, who was very friendly right off the bat! He was knowledgeable, patient, and willing to work with us based on my wifes needs. The whole interaction was pleasant and efficient throughout, all because of Yusuf! Thanks again man!

Pete W stayed late to help me set up my phone and was very helpful and knowledgeable.

First time I ever posted a google review, but I was so impressed by my experience dealing with Jose Solares at the Verizon store at Solomon Pond Mall, that I needed to mention it. Jose showed a genuine interested in helping me resolve my issue and even better, there was no pressured sales pitch. Just good old fashioned customer service at its best. Keep up the good work!

We went in to upgrade one of our phones and Jose was who helped us with everything. He was very knowledgeable and helped us get exactly what we were looking for, for a new phone as well as a helping us with my account. He had a great personality and made the time spent there fly by. He and Yousef are great Verizon representatives. Thank you

I went to Verizon with a few issues, a few concerns and some questions. The Staff was very professional and we got great service. Ive been a Verizon customer since 1998 and still a very loyal customer.Thank You to Jonathan for helping us with our account. We highly recommend this Verizon store. We received great service.

I am so incredibly pleased with this Verizon retailer. I bought my phone a few months ago, and had such a great experience we went for my husbands phone. Not only was Yusef Baldarelli professional, but he looked for deals-i wound up walking out with a phone, two tablets and a phone holder! He welcomed every customer, and most impressive to me was that a child of 9 or 10 came in and he asked him if he needed help. You could see the kid was so happy that he was being treated like that. Also, an elderly couple came in, looking rather lost- he knew he wasnt going to make a sale, but excused himself from us and advised the gentleman of what he needed to do. I have worked in customer service since I was 16 and would hire him in a hot second. I will never, ever go anywhere but this Verizon store- I hope whoever manages/owns it knows what treasures he has for employees.

I want to say thanks to Cameron in the Solomon Pond Store. I have had problems with billing, some features on the phone. I have been in a number of times and while most representatives are good Cameron was great!! He patiently fixed what I didnt know how to do and took time to teach me some other tricks. He finished by saying call me if you have trouble or even a question on something I dont know how to do. He went through the whole bill that no one else could explain at customer service. He is a gem to this organization dont loose him because Millbury Verizon is not welcoming and dont even want to take the time to explain a new plan. So rock on Cameron and I cant thank you enough. jdwhizz

They are cool, go see them

Great experience. We wandered in to look at the latest iphones and plans to upgrade. Yusuf greeted us, answered questions, researched our concerns, made suggestions and proved himself to be professional, knowledgeable, friendly, helpful. We left really pleased with the whole experience. Moreover, the shop was tidy and all were friendly. Many thanks to Yusuf and all for the super pleasant. top-notch experience.

Yusuf and the entire staff is very friendly and helpful. I purchased a new iPhone 11pro max, a new iPhone 12 pro max and a new iPad. With all the deals, new plans and two trade-ins (an iPhone 8pro and an iPad 9.7) it was difficult to bundle everything in a way I can maximise the savings. Well, Yusuf figured it out and I was able save a lot of money.

Kate and Anoy helped us so much! They were amazing in helping us pick the best plan for adding our son. We were worried it was going to cost us an arm and a leg to add another line but Kate was super knowledgeable in all the plans and helped us pick the best deal. We actually ended up SAVING money on our monthly bill. These two were absolutely AMAZING. Thanks again.

Very happy with our experience here. Went in to replace my husbands dead phone; we both left with new phones and a better understanding of our now-reduced bill. Yusuf was very professional, knowledgeable & personable.

I worked with Ty daSilva at this location to get me up and running. Very professional and knows his stuff! He was asking all the right questions to determine the best plan for me. I will def recommend him to anyone going to this location :)

Alan, spent a long time helping us compare iPhone models and we even saved money on our plan. Very helpful and knowledgeable. Ask for Alan!

George was wonderful to work with. He took care of my family. George was courteous, professional and knowledgeable. We went in to buy 1 I phone and came home with 2 I phone 11

This is why you should go to the Verizons stores.The staff was knowledgeable and really helpful as all my questions were answered.Chris the Verizon representative who helped me was stellar. He went above and beyond the call to help me with all my questions and concerns related to the different plan Verizon offers, thanks to Chris I know I chose the best plan for me.My visit was to seek information to pre-order the new Google Pixel 2 with a single plan for myself. I now have my new phone (the one i wanted which nobody tried to up sell me or change my option) and I walk out happy and content knowing that I got a great service.Plus the signal is the best out here in the Marlborough area definitely worth visiting if you ever find yourself at the Solomon Pond Mall.

I went to this store to pay my bill. I paid my bill in cash. They told me it would take an hour or so to post. The next morning it still hadnt posted. I tried calling the store from when it opened, but I kept getting sent to a voicemail that wasnt set up. I had to leave work early to physically go to the store where they did apologize and said it would be a simple fix and I would receive a notification with in an hour or so when it was processed. I never received a notification. I called the store and was told the rep who was helping me had left AND they would look into it and call me back. Needless to say I never received a call back. I called the store this morning and asked to speak with a manager...the person who answered said he was in fact the manager. I explained t he situation, my frustration that now my bill is late and amount of time I have wasted. He said he was aware of my situation, that although he wasnt sure what was being done to rectify the problem he knew someone was working on it. Asked for my phone number, said he would check the status of the situation and would call me back. Still nothing from them. I have spent the last 20 min. working with a helpful rep from Verizon who is finally helping solve the problem. However, with that being said, I will never visit this store again!

I recently had a phone die. I went to my local Verizon store and got a new phone. The screen protector cracked within days.Today I went to the Verizon store the Solomon Pond Mall for a new screen protector. I worked with Matt and he was amazing!!! Josh also helped out. They lowered my bill and I got a free tablet!!!! Go to the Solomon Pond Mall Verizon store and see Matt or Josh.

Christian at the Verizon store at Solomon Pond Mall was excellent. He spent hours with my family getting out new phones set up. He was knowledgeable, patient, and attentive. He ensured that we all left happy with our new phones set up perfectly. If you have had issues at other Verizon stores, go see Christian!

Grade-A location. The staff there, exceptionally friendly and helpful, spent over half an hour working with me to fix an issue regarding incoming text messages, on a third-party phone that Verizon doesnt even sell. I greatly appreciate the work they put in for me, and will return there the next time Im looking to upgrade or need help!

The Verizon store at Solomon Pond Mall was a great experience. The sales tech, Andy, was patient and supportive as he worked to replace my phone and transfer everything over. I would highly recommend them.

Everything! The service, knowledge and skills. Honesty and care. Rico Suave was absolutely amazing as were his co-workers. Best Verizon experience ever. Thanks guys. Annie OToole

I was immediately asked by an employee how they could help 👍🏻 told the gentleman exactly what I needed and he made it happen. We ran into some issues with the back up and transfer of info, but the man helping me was great and continued to work on it until a solution was found. Overall, great experience.

My experience at Verizon with Cosmo was SPECTACULAR. He was caring, patient, informative, sensible, and pleasant to be around and talk with. I live 30 minutes away from this location and next time if I have any trouble I will definitely come back to this location and ask for Cosmo.

Well informed staff. Provided great information

Carlos was very helpful, knowledgeable and courteous. He carefully reviewed my plan and help me get a better plan than the one I had before.Also helped me choosing the right iPhone for me.He connects with the customer in a respectful and kind way, he was very patience with my children.

DECEPTIVE SALES PRACTICES!! Buyers Beware. READ ALL THE FINE PRINT (if they give it to you) Then walk away! Do not give them your business. They are apparently a 3rd party retailer and play by their own rules!!Used my upgrade. Had no idea, got a FREE tablet I did not ask for or want! I went in with a problem with my Galaxy 9+ that was one year old. No trouble shooting just some sales pitch that I would leave store with no out of pocket charges. 168.00 later have a phone I did not want...one hour later went back to get my old phone back. Only to be told that it was locked in a box and could not get it back!! And even if they could, I WOULD BE CHARGED AGAIN FOR MY OWN PHONE! I spent most of my Sunday in there. Completely disgusted. Today. Spent 3 and a half hours on phone with Verizon customer service. Simple fix was give me phone back. Nope. Lesson learned. Horrible customer service!!!

I Walked into the Verizon Store Today with a problem and was pleased to have been Helped by Matthew Loomer he came up with a solution and went above and beyond to help me out. Because of Matthew this store has gained a lifetime customer. Matt is an excellent sales rep and truly an asset to this store.

Kate was extremely kind with me and my husband as we switched our 2 phones. Very knowledgeable and helpful. I think we ended up with great phones that will really meet our needs. She took extra time with me and answered all my questions. Excellent experience.

We showed up 30 minutes before close and Kevin welcomed us into the store and stayed 30 minutes after closing to help us. Kevin was excellent!!! I will definitely go back because of him. Thank you Kevin!

Frank and jon were phenomenal great customer service we had a blast i wouldnt go anywhere else they even went out and helped with our blootooth in our vehicles.

I’mVery happy with the service I received. Bash provided the service. He was terrific. Best service I have ever had while purchasing a phone.

Ricardo and Tripp did a fantastic job answering all of my questions. I will definitely go back to this store and ask for them. Thank you!!!

This store is amazing. They set me up with a new tablet and transferred all my information. The staff was extremely helpful. Bashir did a fabulous job and I would recommend this store to anyone going to Verizon.

Frankie was my sales person and did an excellent job for me with my new phone.I will definitely return for future help and purchases.Anne

Ive had Verizon cellular for 23 years and in that time had periodic phone issues to bring in with questions and for service. Never before have I received the superior service I got from Earl. I went in with a problem with my data and walked out with the problem repaired and saving money on my monthly bill. Earl looked into my account and was able to reduce my bill while maintaining all the same services. I didnt even ask about that. I just wanted my phone fixed! Without a doubt I will send all my friends to this location and tell them to seek out Earl. Great customer service!!!!!

Cassius helped me tremendously get my military status uploaded for the discount. I really appreciate his patience and professionalism.

They wasted my time. They tried to up charge something that didn’t require an additional charge. I ended up calling corporate and they added my paid off phone without an issue. Corporate advised me to talk to a manager. When I called to talk to a manager they weren’t there. Then they were suddenly busy. I will never visit this store again.

This was an awesome experience. Mike was terrific. Helped me through every step. Would definitely recommend Mike. A++++. Thank you Mike

I work outside in a heavy rainstorm and my phone was in my zipped pocket. When I used it people would say it kept cracking I up. Cassius at Verizon Wireless in Solomon Pond Mall is a true wireless expert. He cleaned up the phone and it is working better than ever!!!!

Just finished my upgrades on our phones with Mike @ Verizon at Mall & give him 5 stars for his personality, customer service & overall attitude. You have a winner. He was most helpful.

I bought a new phone and adjusted my data plan in April at the Solomon Pond mall store. Bashir Baou assisted me with the whole thing. He was thoughtful, personable, professional and knowledgeable about sales and different data plans. It was the best experience that I had so far at a Verizon store.

Richard has been the most knowledgeable Verizon rep I have ever dealt with. I can not say enough about the man and what he means to this store!I will now send anyone that asks to go to this store for all there needs regarding a phone !Thank you so much Richard youve made me like Verizon again.Gerard J Kayer Jr

Spectacular experience!

I wanted to purchase a case and screen protector for my new cell phone. The sales clerk told me the store did not have any in stock, so I agreed to him ordering the accessories for me online. I later decided to return the screen protector at the store and, a young saleswoman with long blond highlighted hair(she refused to give me her name)told me she would not accept this return, because it was ordered online. I told her the sales clerk did not tell me the store would not accept a return. She then said I could return my accessory to any corporate Verizon store, including the Shrewsbury, MA. Verizon store. Well, I drove all the way to the Shrewsbury Corporate Verizon store to find out the Solomon Pond Verizon store is not related to Verizon, so Verizon Corporate Stores will not accept my return. The Corporate Verizon Store Manager advised me to go back to the Solomon Pond Verizon store to make my return, because they made the sale and were not related to Verizon. So, I drove all the way back to the Solomon Pond Verizon store and was only given grief by the sales people. I wasted so much time and, no one accepted my return. I will have to ship the accessory back to the stores supplier myself. The young saleswoman(with the highlighted hair) was very rude to me and didnt know what she was talking about. The Solomon Pond Verizon store should train/educate their staff before they work the floor. I will not return to this store. In the future, I will only shop at the real Verizon stores.

Christian was a very good sales man! He was very helpful with the questions and concerns that I had. I will definitely recommend him to anybody that needs a new phone!

I loves Chriss professionalism and customer service. Definitely deserves to be a manager. I would recommend anyone to come to Verizon!

WOW!! what a great store!! I recommend that everyone thats around this area take their business here and ask for Tommy!! 5 star customer service rep!!

Extremely helpful, set up everything for us, stayed after closing to make sure we were all set. Very knowledgeable and friendly, would not hesitate to recommend.

Just went into Verizon st this location after being with T-Mobile for years. Hallan was extremely helpful and amazingly knowledgeable. He helped my fiancé and I pick out the devices that suited us and our family. We will definitely be recommending him and this location to all of our friends and family.

💗 Kate is awesome!! She took so much time with me and my Mom on helping me find the perfect phone for myself. Thank you! 😃

These guys always take care of me. Great service and info. Ill be back for sure!

I was patiently waiting for help. So while I was waiting, I was looking at the next phone that I was going to purchase, which was only a few feet from the service desk. So white people walked into the store and were helped immediately. The salesperson even knew that I was waiting for help. Stay away if you are a person of color. Not even worth it. Guess that I will take myself to SPRINT

Things were great. They helped me out. Very informative and knowledgeable staff.

Excellent costumer service, stayed late to help me get the phone activated. Highly recommended. Go see Kate!

I went in Dec 31st. Three associates in the store. One was assisting a mother and daughter. A man and lady were in the back of the store busy tapping away on their devices. No acknowledgment, no just finishing this up, be right with you The were too busy doing whatever, that they couldnt assist me. I left and drove all the way to the Shrewsbury Store and received outstanding service there! Never again will I go back to this location! Hated it!

Had a great experience today. Mike Mingolla was a great salesman. Made upgrading to iPhone 8 easy.

Update. So for some awful reason it will not let me make a new review. But I drive by probably 5 Verizon retail stores to and from work. But I will 100 percent continue to go out of my way to drive to this store!!! Cause once again Cassius,Kate and Juan just go above and beyond to help out. Today will be the first time I have worked with Juan. Juan you have made today’s experience amazing. Not only did you help me pick out a phone for my wife but he also did everything he could to keep it a surprise for her. Cause I really wanted to surprise her with a new phone. I HONESTLY HATE THAT I CAN ONLY GIVE YOU GUYS 5 FREAKING STARS. This Verizon team is way more then 5 stars. Super cheesy but it’s true. I will continue to travel to this store just to be serviced and helped by this amazing team. Btw Verizon manger. Whom I never met. They need a fat bonus check all three of them.I really want to thank the sales team at this location. Kate, Cassius and Hallan. Kate and Cassius man they made an amazing team. They help my wife and I join the same account. It took longer then expected but NOT Their fault. It happen to be on my side where the issue happen to be. Kudos to Kate for staying longer then she absolutely had to since it was an early day for her. She stay until the store almost closed. Hallan also amazing salesman helping me get my wife an early birthday gift. I really can’t thank everyone at this location enough.

I was very satisfied with how Katrina Helped me out she answered all my questions and walked me through my new phone . She had a smile on the whole time . I highly recommend this store !!!

Very helpful taking me through the purchase of my new tablet. They have been great for years.

Excellent customer service. Intelligent. Kind. Patient. Travis Martin is the best.

Do not go to this store thinking it is corporately owned. The store is owned by Consumer Cellular and is a Verizon retailer. They will also add charges that Verizon wouldnt add to your phone sale.

It was great! Steven and Emily were extremely helpful and I was very happy leaving the store. :-)

Why can I not downvote ratings anymore, because that chema espinal SOB clearly doesnt understand anything about phone carriers. These people are great when you arent trying to use them to unlock stolen iPhones and are legit customer.

I went in to the store to replace my phone as the camera lens was damaged. I was served by Hallan, a very professional, friendly and knowledgeable young man. He patiently explained to me all my options and helped me select what I needed. I was appreciative of the fact that he talked about the pros and cons of the different phones; including the difference in cost. He also transferred all my info to the new phone and helped me set it up. As I will be travelling abroad with my family soon he additionally helped me set up the travel program they off. I also purchased a few accessories for my trip . Unfortunately the next morning I realized I had left behind the bag with the accessories in a rest room in the mall. After contacting the lost and found department at the mall, I realized my items were gone. I called the Verizon store back to talk to Hallan. Since he was working in the Worcester store my call was transferred there. He not only located all the things I needed to purchase again...which involved calling different locations, he drove them to the Marlboro store and met me there! No one does this! It is rare these days to find a person such as Hallan. He is a valuable employee and an asset to the company. I recommend him highly!

The store was very attentive to my needs and Rob was extremely helpful in getting my equipment set up.

Very helpful and patient young men to assist my mom and grams with upgrades on their phones! Thanks guys :-)

They were very helpful and very accommodating! Ask for Matt Loomer, he was a huge help and we he gave us the help we needed.

Chris was great and helpful. Very knowledgeable and would come see him again for my Verizon needs.

Santos did a excellent job helping me find the right phone for me, not to pushy, truly cares about the customers.

Excellent customer service.Josh Smith was very helpful and friendly

Bashir at the Solomon Pond Mall was courteous, knowledgeable, pleasant, and kind. I would rate him at 5 stars!

I had a great experience the person that help me was very helpful and sold me a great phone

Great service and friendly staff. Good product and accessory selection.

Excellent service. They helped me set up everything and I was very pleased.

Policies on my online verizon were different in store, which doesnt make much sense to me. Also, had to call the store like 10 times just to get a simple upgrade. Tried to get an upgrade, the store screws it all up and when I tried to cancel my store order they lost my upgrade multiple times. Overall terrible service.

Even though my warranty was out they were able,to find a solution for me thanks guys

Greg and Micah were fabulous. I walked in very frustrated with my iPhone and walked out with a new Google pixel. Im a happy girl!!!

My day went from horrible to best day, thank you for great customer service and fast service getting my phone working again

The people are great and very good at explaining how to use new phones

Had a great experience there. Hallan not only helped with making sure I wasnt paying more than I had to but the savings on my bill helped me get a new phone.

I tried to get my phone last night with Matt Loomer. They didnt have what I wanted at one store, so I came to Marlborough today got my phone and was very impressed with his work ethics and helpfulness.

Pee wee herman looking sob didnt wanna help me check my phone to see if it was unlocked told me had to switch to verizon in order to test phone to unlock it!!

They got on my phone, and gave the store a 5 star rating with my Google account.

Emily Bixby was very personable, knowledgeable, and professional with my upgrade to an IPhone 7 Plus. Great customer service.

Emily at Solomon Pond Mall was absolutely amazing to work with. Came in to the store for an exchange and thought it was going to be a bad experience but she turned it around and made it a positive experience.

Great service, quick and knowledgeable about all plans and questions I had bathe phones

Matt L was fantastic in helpIng me get my new iPhone X. Great service. I’ll never go elsewhere.

My experience going to the verizon Store is excellent Coady Cline is a polite and very knowledgeable person when it comes to purchasing asking questions about Cell phone service. I recommend for anyone who is planning to purchase a cell phone please go and see him.

Superb customer service. Learned a lot and would recommend this store.

Extremely disappointed filed a claim with BBB. My husband specifically wanted me to go there as he had a good purchase experience. I told Adam the manager this. My son wanted to upgrade for $55, his phone was cracked Adam sent us across to a kiosk where for $100 they fixed the crack. After all was said and done the $55 and verizons fees the upgrade was now close to $300 which we were okay with, my son saved his money. Adam gave me a box and prepaid UPS label to send phone to verizon. I was wondering why it had my return address. Well phone was returned saying it had a a crack somewhere else that we were not aware of. I went to speak with Adam several times, was promised a call back and NOTHING. Now verizon (our bill) is charging us for a new phone so paying $700. I have left several messages and was told the store is closing anyhow. I will keep pursuing this with verizon and BBB till something gets resolved. BEWARE

Great customer service. They were very friendly and I got a free tablet!

Super helpful staff. Very friendly, and great service!

The store and Kurt were top notch. Highly recommend this location!!

Great environment, Ricardo really helped me out with the change of getting a smartphone