We were quickly in and out. Went in to upgrade. We lookef at options, determined that our current plan is the best option, ordered an upgraded phone, and we were out the door.
I had a lovely time there everyone took good care of me and got what I needed keep up the good work guys I will be telling my friends and family to come buy there phone at the Verizon store because you all are awesome thank you so much love my phone.
Lacy, two thumbs up for all the help you gave my wife and myself on the mess we had on her phone. You went way above expectations to fix the problem and we thank you. Your attitude and professionalism is exceptional. Thanks again.Dale & Karon Hankins
Very friendly and fast to solve my problems.
Mr. L Venable did an awesome job. Thank you so much for a great experience.
Logan’s customer service was phenomenal. He went over and beyond trying to help me get the exact phone that I wanted and even told me about other specials I was able to get (and I actually got them).
Logan did an exceptional job. I highly recommend him and this Verizon store!
They sold a phone on a payment plan to my husband on my account without asking for any ID. He is not an authorized user. My name on the account does not reflect my married name. His old phone was unusable, so they could not verify that it was on the plan until after they put the old SIM card in the new phone. They could have called me to verify, but they didnt even do that. Huge security risk. Anyone could have come in with very little information and signed me up for a payment plan without my authorization.
The customer service was great, very helpful, didnt push me into anything. And the service so far has been fantastic.
Nice and helpful, a bit pricey
Logan Heater has been a great help even on his days off he helps me and answer my questions. He is a good work and a good guy. Give that guy a raise!!
Best service I have found with Verizon! Logan was great!
I had a very nice and polite and very knowledgeable rep, who knew about the product. Recently went to store, seeking new line addition and maybe getting a free phone. I got it with no problems, because of a promotional discount program that my representative was knowledgeable about it. I got the other phone not free, but so low, it didn’t hurt the pocketbook.
We had got excellent customer service from the man helping us. He was patient, helpful, personable and knowledgeable.... however we just got lucky. All the other employees we saw were rude and not very knowledgeable. One of them even butted into our transaction without cause and was incredibly disruptive, made us back track a bit - all for absolutely no reason. The man helping us though, was wonderful and I love the phone I got!!
I was having trouble with a pre-paid phone I use for work. Stopped in to get assistance. The salesman was patient and helped to resolve the problem. Thank you
The customer service representatives, Madison and Anthony helped me a great deal with the issue I was having. And I was greatly appreciative for their attentiveness to my problem and going out of their way to solve it. Thank you, Verizon in Martinsville!!🥰...And Thank You Verizon Wireless for being a GREAT service provider...I am VERY happy with you guys!😍
Paid bill but didnt work paid it over phone
Friendly service and up to date phones.
I shop at Kroger’s faithfully. I know some many of the employees by first name. Signed up to cluck due to being sick. My friend agreed to pick up my order for me. By far, this was the easiest way ever to shop. Signing up was beyond easy. Thank you Kroger’s for continuing to wow me with your services!
Heather at Verizon Wireless retail location in Martinsville, VA assisted me with finding a new phone. She was professional, knowledgeable, friendly, courteous, and didn’t put unnecessary pressure on me to make a purchase. She guided me through the entire process in an informative and honest way. Thanks for the excellent customer service Heather.I’m loving my new iPhone X.
Handled purchase of new phone quickly and without any hitches. However I was informed that I had a $30 credit from my previous Version account but when I received the statement, it charged a $30 upgrade fee. I now have to chase down the credit by trying to get in touch with Versions phone site.
Heather was very helpful with my phone upgrade. Explained everything in detail and made sure all of my questions were answered. Thank you Heather for great customer service!
Great knowledgeable staff. Has all the latest devices. Good to have hands on different phones and tablets before you buy. You have 14 days to bring a new device back if you dont like it for any reason.
I dont recall calling them 4 wks ago, but please dont get me started. Their csr care skills could use some improvement to begin with. And I wont name names but they know who they are.
Jonathan was helping me with an upgrade on my phone and my experience there was very pleasant. He knew his business. He explained to me how everything was going to work, took his time with me and even helped a few others along the way. Definitely a professional quality you don’t see at some other places so I will definitely be back for all future plans.
Alibaba did a great job. I went to get a new phone originally the galaxy s8+ but they didnt have it in stock. But she showed me the note8 & Im liking it but, she did let me know that if for any reason, I do have 14 days if I decide it aint for me. Ive been playing on it every since & I think Ill be keeping it
Dont come here if youre looking for a variety of accessories. This store is pretty bare-bones. They have a lot of knock-off brand accessories, but the higher quality stuff that most Verizon stores have is not here.
Jonathon was excellent! I am kinda slow when it comes to technology! But he helped me get an affordable phone and Bluetooth my personal things from my old one to the new one! Happy with his service and would use him again if the need arises!
Jonathan was extremely helpful. Best I have dealt with in 19 years. Thank you
Service was excellent and they answered all my questions!!! Customer service is the best at Verizon!!
So I was getting a phone for Christmas ( the iPhone 6 s plus) and the top part of the screen was messed up. I took it back that day and asked if they could order another one, they said yes and I was like ok this is good I can get a new phone even in the color I wanted in the first place. They said it was going to take like two weeks. So I waited two weeks, came back, and they said I was going to have to wait two more day.came back two more days they didnt have it . Then they told me to wait two more days. At this point it started to get annoying. So, we waited about a week, called them and we specifically said if they had an iPhone 6s Plus. The said yes so we came in the next day and we were going to exchange phones and they said oh you have an iPhone 6s Plus we only have 6s. So they called around for a phone and they said they would have it the next day. The person that was supposed to bring it couldnt bring it. So they finally got my phone and they need a manager to be there to switch the phone out .so what happens with them just simply swapping the phone in the first place. So now it has been one whole month waiting for it
The employees, at Verizon, were extremely helpful and knowledgeable! They, even offered future deals ( savings ) that I was unaware of, and will take advantage of at a later date!
The lady there was very helpful much more so then calling Verizon customer service that never helps
I am so pleased with my new phone from Verizon and Paiges patience with me during the process that I recomend my son and his family to Verizon.
Staff was uninformed about newest devices and were quite rude. Went to the other local reseller and got what we wanted. Dont recommend stopping by this place at all.
Thank you Jonathan Plummer for the great service and help at Verizon this morning. Good job.
Derrick helped me today and he was awesome! I truly appreciate his help! Thank yoy
There is still a such thing as integrity. This place this girl told me a bald faced lie about the rewards for purchasing this phone. I didnt find out the truth til I went to a different location. Some sales people are desperate for a sale. Please be advised.
Very helpful, knowledgeable, and fast. Would definitely recommend to speak with him when in the store.
Store stays busy which is a testament to what a great company Verizon is
Great place to buy phones and accessories with plan or monthly fee
Even under adverse conditions they were able to get me setup and out the door
Brad will was great he assisted me with everything g ineeded to start my serivce
The sales representative was polite, knowledgeable and efficient! I appreciated that!
Heather was very helpful and patient with me while deciding on a new phone.
I was very happy with the service I received and she was very helpful and explained everything well.
Ok
Great customer service! Very nice staff!
If you want to spend a lot of time.And phone will get mess up like my did.
All they want to do is sale phones. No help, & very rude.
Amazing customer service, amazing people, keep it up guys !
They are very friendly and will try to do whatever they can to help you with whatever you need to have a working phone.
Good bunch of people, good service, pretty well stocked
Store became so much better when it became locally owned!
Very helpful staff very friendly
I bought a used phone from them and it wasnt completely set up to use and I had to go back several times and this took many hours with several employees.
Great customer service
Heather that works there is the best ask for her
Went in with a badly cracked phone, with in minutes I was on my way with a new phone!!!!Great customer service!!!
Friendly environment,Service is always great.
Verizon sucks, they dont know what customer service is.
Madison Osborne is awesome
Expensive phones, overpriced service.
Didnt like that I didnt have much to choose from the prepaid
Nice
Very helpful, knowledgeable, professional, and very personable!
Dont know to much about Verizon Authorized Retailer
Prompt, thorough, professional.
Good atmosphere
Not as good as Verizon wireless company store
Too high.
They hooked me up
Great staff !!
Very slow
Very helpful
Amazing!!
Thanks!