Excellent knowledge - they were able to track down and order the parts I needed to repair a 20+ year old Kohler tub faucet. I had already checked three other plumbing supply places, and these were the only ones that were able to find and order them. I didnt have any experience with the showroom side, so this is just a review of the parts department.

Supply house is great but the guy answering the phone is very impatient with you when asking a question. The only reason I come here is because Tyler and Pam are so nice. The phone service here is severely lacking as long as people like that answer the phone.

I have Kohler fixtures that were installed when home was built. Falk plumbing went above and beyond and found the parts that I needed to make repairs.

Good supply house. Gotta watch them on orders though, they arent plumbers.

Carl was a big help! I went in to look for a pop up drain for our vessel sink because the one I ordered online did not fit. They had one that would fit but Carl asked a few questions to make sure he understood why I needed a different one. Come to find out, our granite company didn’t drill the hole properly. If I would have bought the new pop up drain, it would have worked, but it also would have caused other problems with sitting water. Because of Carl’s knowledge and seeking to understand why I was asking for a different drain, we now have the granite company coming out to drill the proper hole and I won’t have to deal with sitting water :). I will be buying from Falk Plumbing going forward. A big thanks to Carl.

I went in to see if they could help me find a part to connect my shower head to the pipe in the wall, before I could get 5 words out, the guy at the counter just said “don’t have it.” And turned around. ZERO customer service or interest in helping. Go anywhere else.

I appreciate Keith and the other guys at Falk who were very helpful in finding the right parts I needed to repair my plumbing problem. They took their time in considering different options and found the perfect piece for what I needed. Thanks!

Counter people were great but they did not have the parts I needed

Beautiful bath fixtures