I have been a DirectBuy member for many years. I have always been happy with the service I have received. I recently ordered hardwood flooring from a DirectBuy supplier, but needed help with some flooring accessories that I could not see on the suppliers website. Thankfully, Barb, the flooring specialist in the Canadian Concierge Office was able to expedite the process for us. Yolande, provided exceptional customer service as well. My concerns are always dealt with politely and professionally. Thanks DirectBuy!

I had the pleasure working with Amanda to help me through a total renovation of my master bathroom. Her expertise was so helpful! I started with giving her the vision of what I wanted my bathroom to look like. Sent her pictures for inspiration and then had weekly meetings.Each week we focused on one element. The tub, then the vanity, faucets, light fixtures, etc.She worked very hard to find the right option to meet my taste.It was a great experience and I have already contacted her to start my next project!

Amy Li was very pleasant and friendly to deal with. She was able to quickly assess my issue and resolved it within a couple of minutes. Very pleased.

I recently ordered window blinds for three houses through Tanya Willson at DirectBuy. All the measurements were processed into the order as efficiently as possible and I am looking forward to the arrival of this cost effective window solution. Cheers. Greg Walker

We have had the pleasure of dealing with Tanya for the past 2 weeks to order some window blinds. She was professional, knowledgeable, and showed patience in getting all the details right. The only negative is no reflection on Tanya but working with the Direct Buy process of contacting Tanya is extremely frustrating. Every time we had to contact her we had to call Direct Buy, provide our membership number, email address, phone number and be hassled about other services they could provide before they would attempt to connect to her extension which was busy most of the time. Hello Direct Buy, get the girl some help!

Tanya W. was amazing to deal with, helped me with my order from start to finish, and answered all my questions. She was friendly, knowledgeable, professional, and helpful; all attributes which were appreciated today. Having such a wonderful concierge enhanced my shopping experience!

Carla O has been very helpful. I have used the on line ordering process many times and never had a problem with it till I tried this time. I entered a ship to address and when I finalized the order the confirmation came back showing my Meridian address in stead. I was told the ship to address cant be changed and I had to cancel the order and start over. I have asked Carla O to process the order so I can be sure of the proper ship to address.

The service was very bad. First of all it took a very long time to get a response. In the qoutation the agent made a mistake and gave me wrong model, which I had to correct. Finally after getting the quotation I noticed she did not provide me with correct price. She charged me %20 more.Also the system of direct buy has a bug, which I mentioned it to them about 1 month ago. It send the quote as filename_pdf instead of filename.pdf . So can not open the file.Agent has asked me to review the service and mention her name, I think instead of giving the full name I put the initial.Agent initial is M GI think direct buy used to be a good club, but unfortunately the level of service goes down day by day. Especially with all the cuts they are doing recently and closing all the showrooms.

My experience dealing with Tanya Wilson from the concierge service was outstanding. She was efficient, timely and very clear in her emails.Thank you Tanya.

Thank you Barbara Campbell for your help. She was very pleasant and helpful.

What a star employee you have in Barbara Campbell, concierge agent in Toronto. We had an urgent request to cancel a home improvement product that was 5 months on order with no arrival date in site to exchange it for a product in stock. The process with Direct Buy to get the paperwork done within a short time frame to meet our installers date was frustrating at first. Then Barbara took charge of our file and accomplished it all within hours. She kept us up to date every step of the way. We are so grateful to her for her top notch professionalism. You dont get that kind of customer service very often these days and Barbara excels at it.

I had placed an order for cabinet pulls and realized a few days later I had missed two for the cabinets over my fridge. I called Direct Buy customer service and Barb Campbell was very helpful. Very soon after my call I had another order for the two additional handles. Thank you for your help Barb.

Im very tired 11 year member of the CONSTANT hassle. I send a detailed request with an attachment (literally painted a picture) and still the concierge service cant comprehend what Im asking for. I truly hate complaining but honestly, this system stinks! We are forced to go through your design/concierge services but they cant even read a detailed email, that should have eliminated a hassle. You can see from the questions I was asked she didnt read the entire email. I have read this entire exchange to several people and everyone gets what Im requesting but the concierge service. This is our 2nd. big renovation using this service but Im honestly questioning the benefit of it. What a crock!!! Concierge is great when it works but this clearly isnt working.

Barbara was amazing as are all your service agents. I requested a flooring sample before purchasing a large order and within minutes my request was processed and the sample will be sent to my home! Thanks for continuing to employee agents who understand our needs and Direct Buy’s vendors!

High quality products at great prices. Shopping is easy. Unfortunately its not possible to see the products prior to purchase, and returns are not possible, but if you know what you want, this is usually the least expensive way to get it.

I prefer the old way of being able to visit the showroom whereby I could connect with the reps. My showroom was closed down. The nearest Showroom is further away from my home here in Wilmington, Delaware.

Amanda has been a pleasure to work with. We are doing almost a whole house remodel and Direct Buys selection can be overwelming! She is very knowledgeable on Direct Buys manufacturers, product lines and had great suggestions for me to check out!

They went beyond in service to achieve a discounted rate for me that was to expire.

They got back to me quickly and although I couldnt the product I wanted I was offered an an alternative. Unfortunately that item will not fit in my space. I do appreciate the suggestion

Barbara Campbell, my concierge rep had pleasant manner and speedy response and helped find the answers I was looking for

Very satisfied with the representative. She was very polite and informative

Barbara Campbell provided excellent service researching my order and providing the detailed quote.

Thank you direct buy for your continued great service!

I just purchased a membership and the sales associate recommended that for my first order I order through the concierge. I had a fantastic experience, Barbara Campbell answered all my questions and she was very professional and patient. I feel like I received great service and got my purchases at great prices. So far I am very happy with my Direct Buy membership and purchases.

We are currently sourcing materials for a large renovation. DirectBuy has amazing prices that could not be matched anywhere else. Barbara Campbell, from their concierge department, has been extremely helpful in pricing items and arranging for their delivery. She is efficient, knowledgeable and has made this process so much easier for us! Thank you!

Initially, I didnt get a response and then I received responses from two sales representatives. But it was all worked out and the order has been placed.

Marcia gardner was a tremendous help in making this a memorable experience. Thankyou .a macfarlane

Shout out to Barb Campbell 😊 (Canadian agent 🇨🇦🇨🇦🇨🇦)Thank you for your kindness. You made our shopping experience wonderful. Thank you for helping us change our pick up location. Because of Covid-19, we cannot leave our Province. Thank you again. Hugs

Tanya Wilson was so helpful finding a coordinating window sheer that matched the now discontinued set throughout my home. She was knowledgable and answered questions right away. Thanks Tanya.

Thanks Tanya W. for your always friendly service.

I have clearly (in writing) specified my pick up location and the order was not written correctly.Also, while I enjoy the occasional good discount, Directbuy seems to upcharge significantly for just writing an order. It leads me to question the true value of the membership. Just being honest.

My contact for my order was BARBARA CAMPBELL... She was very fast and efficient getting the order done... always super polite and gave me all the info I needed and answered all my questions.. I have placed a lot of orders through Direct Buy over the last year ... 100% satisfied with the service and product... we did renovations and appliances..

I ordered a high quality kitchen that was 20% leas expensive than Home Depot. Laura Hunt was a pleasure to deal with when designing the kitchen. She was very accommodating, was very attentive and had a great attitude.

This was a very informative quote - Michelle even included a picture of the sectional layout to ensure that I ordered correctly. I will place the order as soon as I see the two colors together and can make a decision.

Barbara Campbell Very quick to answer and very professional.

Speedy answer from Barbara Campbell.

We are preparing for a major renovation of our home. I have requested assistance to obtain samples. The concierge group is very helpful and specifically for this project I have been assisted by Barbara CampbellConcierge Shopping Agent. I appreciate the responsive and professional service that Barbara has provided. Everything is complicated during a Covid Lockdown. Building material companies are busy and short staffed so the follow-up that Barbara has provided is helpful and appreciated.

I would like to thank Barbara Campbell for taking action promptly upon my request after a few telephone conversations.

Tanya Willson has been helping me with my DirectBuy purchases for many years. She is the reason I stay. Thank you Tanya for going above and beyond.

Barbara Campbell was a pleasure to deal with. She handled the changes to my quote and processed my payment to get the order sent of to the manufacturer. She also assisted me with my questions concerning ordering blinds for our home and sent a request for a consult to Hunter Douglas. An absolutely pleasant experience. Thank you Barbara Campbell.Dora Rawlick from Edmonton.

Excellent service, very friendly thank for your help Barbara Campbell

Marcia Gardner has been amazing - shes fast and has found everything Ive asked for. Thanks!

We are in the process of refreshing our home and had a number of email communications with the DB team . We received prompt responses from the Concierge Agent (Jan M.) which were very helpful in our decision making. An especially big thank you to Concierge Agent Amy L. who finalized our order over the phone. You were a delight to deal with; you were patient with our many questions and left us feeling good about this purchase.

Alway great to deal with the staff and Barbara was excellent and efficient

Contacted DirectBuy for flooring and countertop vendors. Barbara Campbell was the Concierge Shopping Agent and was delightful to work with. She responded quickly to my request and is available to me when I need her in the future. Cant say enough good things about all of the offerings at DirectBuy.

Concierge support and specifically Divya Behramji was extremely helpful. Good products at a good value.

My Direct Buy concierge was professional, pleasant, responsive and gave me exactly the information I needed to make my decision. What a treat to have small town service in an online environment. Well done Direct Buy.

Amy Li was excellent and answered my questions.

The business lists many vendors but does not have access to all the vendors products. I have been waiting three months for delivery of ordered item. The business adds that the vendor may not approve a refund for cancelation; no problem, I will then go directly through my credit card company.

I was grateful for the assistance with a mistake that I had made. It was completely hassle-free and courteous which is all you can ask for as a customer. Thank you

I had questions on several items and Peggy, Concierge was wonderful

Just wanted to say that Tanya Wilson of DirectBuy Ottawa has been awesome in helping us source, price and purchase a wide range of items needed for our current renovation project.She is very quick, responsive to all requests and a general pleasure to deal with!Kind regards,Paul Steers

I ordered stuff in May of this year and half the stuff didn’t even show up! I don’t understand the problem. I had to cancel all the rest of my orders cause a lot got lost or misplaced. I cannot understand what is happening! If this is what I have to look forward to then why have a membership!

Divya Behramji was the agent who assisted us. She was very kind and knowledgeable, and sent us the information we needed to make an informed decision.

My question was answered quickly and completely. Thank you!

It was a pleasure to speak with Tanya Willson to arrange delivery of our large long awaited appliances shipment. Her service was confident, friendly and knowledgable and with topnotch results! Thank you, Tanya.

I have worked with to gals directly in Direct Buy: Denise - our wonderful cabinet designer, and Amanda - who does everything else wonderfully! Could not recommend this company and these ladies more. Thanks so much Denise & Amanda for making our remodel beautiful!

I have worked with Concierge shopper Nichole S. on several purchases. She is always prompt to respond to questions and provide quotes. Her attitude and attention to detail related to following up on open questions is second to none.

I have been a member since 2002 and must say with the savings guarantee I have gotten very high quality items at the lowest prices of anywhere.

We really enjoy directbuy with the savingshowever we have had extreme issues with appliance delays from KitchenAid and other issues with getting the stuff we ordered since the pandemic.We realize that there are shipping delays but these items were ordered over a year ago. And still haven’t received some of our Merchandise. Since our house has been built now we’ve had to buy other things in replacement of. Very frustrating.we ordered these appliances etc for our new build in Edmonton Alberta and we couldn’t speak more highly of Michelle A she is Extremely helpful and knowledgeable, very quick to respond and to get to the bottom of things and help find solutions for us.But since then that location has been shut down.This made it extremely difficult to deal with different people all the time rather than the people that we ordered from who know us and the products that we ordered

Divya Behramji was very helpful & efficient - give her a raise!

Horrible experience. Vendor is charging retail prices and received zero support from directbuy

Having been a member for over 15 years I was extremely disappointed with their customer service recently. Placed an order in Feb and was told to expect delivery in late April or May. A partial shipment did arrive in April, but for each month for the past 5 months I called to check the status of the rest of the order and am told to expect it in a month, over and over again. Finally, I had enough last week when the sofas to be delivered in April were now pushed to Oct, I canceled that order went to a local furniture store and paid about the same price for the same sofa to be delivered in a week. Unfortunately, my entertainment center which matches the partial shipment I received in April I am told now will not arrive until Jan 2022. Throughout this time they have held and continue to hold the full payment for all of these items. I suggested at a minimum they credit me for the year that my membership has been essentially useless. No response to that. Just really disappointed with how they treat a loyal long time customer.

I cannot believe how incredibly fast and professional Tanya with the Ottawa office is within 12 hours she had all my appliances priced and ordered. Her dedication, quick response time during these tough COVID 19 times where she has 100s of emails and still able to be so quick, efficient and just plain amazing to work with. Thank you Tanya your the best!

Barbara Campbell Was amazing to deal with and worked very hard to obtain our order in a timely fashion. She was very friendly, attentive and courteous. It was a pleasure speaking with her and it is because of customer care personnel like her that I remain a member.

I was looking for a vendor that is not associated with DirectBuy, however, I appreciated the timeliness of the response and courtesies in the communications.

Always happy to deal with Tanya - offering excellent customer service every time. Gold standard.

Amy was professional and extremely helpful with my order.

We absolutely LOVED Amanda Roccaforte!! We did not have a great experience to start off with in helping to get someone to assist with interior design of a brand new home but she totally came in and saved the day!! We didnt always see eye to eye but she was ALWAYS in the ballpark of our vision and offered plenty of amazing recommendations to choose from!! We even found a favorite vendor through the process and we have had soooo many compliments on the pieces that Amanda helped us to pick out! Our home is uniquely designed with a rustic ship-like industrial feel for coastal living!

I have been a Ottawa direct buy member for over 20 years and have saved a bundle in renovations and decorating. Recently I have purchased new living room furniture and window coverings for our home and cottage and have relied heavily on the expertise of Tanya Willson. Tanya has been so helpful, patient and is always so professional. The decision making process has been so much easier with Tanyas assistance and I am so appreciative of her help.Thank you Tanya.

Outstanding service by Amanda R. in Direct Buys Project Coordination Team. Ive worked with Direct Buy on various home improvement and new home construction issues for more than a decade. Always great value and great service -- Amanda R. has gone above and beyond! Five stars all around.

Barbara Campbell was pleasant to deal with, clearly explained what my options were, very responsive to my request and timely in providing status feedback.

We have just moved into the new house and deciding what to do for blinds for 23 windows is such a difficult task. After shopping around, we decided to go with Shade-O-Matic via DirectBuy. Special thanks to Tanya Willson (DirectBuy of Greater Ottawa). She provided us excellent service, professional interaction through the sale and consultation process, and last but not least, the pricing is genuinely fantastic comparing to other competitors. I highly recommend DirectBuy if you decide to make a significant investment in Blinds.

Excellent value. Extensive choice. Great customer service. Direct Buy has saved me tens of thousands of dollars with my home renovations. I needed assistance with a prior order today and Marcia Gardner of Direct Buy was able to fully address my questions over the phone and provide me with the information I needed. Thank you Marcia.

Amy was a great. Took time to look into getting details for my questions. Great customer service rep. Thanks Amy.

Great service, Barbara Campbell went above and beyond to accommodate us with finding items for our home renovation project. We had numerous quotes and the prices were quite a bit better than retail even after delivery and any fees. The concierge service was also a great way to get help during the pandemic when many retailers were closed or had limited capacity / inventory.

If you have an infinite amount of patience and no timeline, deadlines or expectations for the completion of your project, then Direct Buy is for you! After you place your order, don’t even try to get shipping updates or tracking info...

Very professional, courteous, and efficient. All too rare these days.

Process was incredibly easy and Barbara Campbell provided amazing assistance in working through the order and providing updated pricing.

We ordered window coverings and our sales rep (Tanya Willson) was very helpful and responded quickly to our questions and in providing a quote. We saved quite a bit going through DB.

I honestly miss DBs showrooms, website and locations from years ago.However dealing with the customer service people and their helpful advise I am still able to gets quotes and products at a great price, time, and accuracy.Thanks to Barbara Campbell for the spa quote and to Tanya Wilson for the help with our blinds!!! The staff in Calgary have also been very helpful!Thanks DB

Kind, courteous, great prices. Amy Li was a great help.

I received exceptional service from concierge shopping agent Barbara Campbell. When the sectional I was inquiring about was not available, she was able to provide me with a couple of alternates. I ultimately purchased one of them and again she was very thorough in processing my order very quickly.

Tanya Willson was a pleasure to deal with! She heard my concerns, addressed them and was professional. Thanks for the help Tanya.

Barbara Campbell was very helpful .good service

Offer a great alternative to what I was looking for

After being very disappointed with the online/email service, Colleen in the Edmonton location was great in helping deal with my issue. She went out of her way to resolve it as best as she could. Thank you!!

I have been a member of Direct Buy for many years. In the past three months, their customer service has gone down the tubes. I dont get a response to emails. If I do get an answer, it says Ill have a response in 24 to 48 hours and I dont hear anything back. Today I sat on hold for 30 minutes and finally left a voicemail. No response.

I thoroughly enjoy shopping at DirectBuy. I recently purchased shutters and had so much help from Tanya. It is a complicated process and she was both professional and funny, and encouraging. Not to make mention Of incredible patience I highly recommend direct buy

Michelle Appleby was very patient as I tried to make a furniture decision. all questions were answered

I need a faster accurate response in order to feel better about my membership

Marcia Gardner was very helpful today.

We had bought some product, several years ago and they were able to follow up about. They did a thorough search. In the end we were unable to find the same thing, but it is appreciated that they took the effort to search.

Extremely helpful in helping me cancel some orders that were backordered from the supplier for several months.

Barbara Campbell was great in helping me and very professional.

Ive belonged to DirectBuy for 20 years. Ive purchased a lot at times a just few items at others. This past experience has been one of my worse ones yet. Im not being kept informed, Im not getting answers and my pricing has been inconsistent with very little help from the office. Well see how long it takes now to get what I ordered.

I have had good experience with the Direct Buy concierge on multiple occasions. The information was promptly provided, especially for the pricing of the model I was looking for and even got suggestions for closest alternatives. In one instance Barbara Campbell was very helpful in addressing a mistake made by the IT department towards crediting into my account.

Marcia Gardner was very helpful and addressed all of my questions.

I asked on November 24 for help with an order that was entered with the wrong shipping address less than 24 hours before. I was told they contacted the vendor and were waiting for a response. After asking DB to follow up twice, finally on Dec 3 I called the vendor myself and found out it shipped the day before. If I had been told to contact the vendor sooner or if Direct Buy would have picked up the phone to call them, my shipment could have gone to the right place with no hassle. Poor service, very disappointed.

Great experience here. I worked with Tanya Willson previously - she was fantastic! Very responsive, knowledgeable and professional. Excellent quality, price and customer service. Thank you Tanya!