This location does a good job keeping their expensive items that are not on sale very organized and easy to go through. The cheaper/ clearance items tend to be left in constant disarray. I think this is done intentionally to discourage people from shopping the clearance items and moving to the more e expensive products because it’s easier to search through. The staff here can be hit or miss too

Okay I can see how some people would get upset here.  It can get really busy and let’s be honest the type of clientele that shops here usually aren’t’ used to waiting.  A lot of people used to getting what they want when they want it, AKA spoiled, and when they don’t get that, they b*tch and complain.  I saw one woman losing her mind because she had to wait 5 minutes for an associate to help her. Stupid.

Bought the Benchwright expandable dining table 14 months ago. On the table top leaf, it now appears that a knot in the wood is lifting on the outer edge of the knot. The edge of the knot now has a sharpe edge to it and it will surely break through the finish. For nearly $2,000 I expect the table to last for years. Spoke to their customer service- they will do nothing, tried to blame the weather- but So Cal is not a humid place. I asked them for help in fixing the problem. They said No. I offered to purchase a new leaf (where the flaw is), and they said no. Very disappointed. This piece of wood should never have been used for a table top. It is flawed and it is not right to leave a customer with a defective product. Will not be buying furniture there again . Buyer beware.

I waited for 15 minutes just standing by the register before someone noticed my existence.  It wasn’t very busy, hence the empty register, but still… no employees in sight.  Not sure how a business like this stays open.

The associate I talked to up front behind the counter was insulting. She made a comment like I was dreaming? As if I can’t afford anything? Not sure... Wearing gym clothes to this location not a good idea? Anyways the designer Dale in the back of the store was pleasant. I could be wrong and she just doesn’t have good sales training on what to say to customers.....

RUDE ASSOCIATE. BAD SERVICE. I placed an order for a chandelier with Sherry this morning, order #302962333670. I called in at 6:35pm to change to the larger size. A woman with a shaky voice answered the phone, said I would still had to pay for the shipping for both old and new orders although they were shipped to the store. I didn’t think that was a fair policy (I’m surprised they haven’t gotten a lawsuit on this). The woman had no courtesy to help or find the options for me as a customer. She sounded completely rude and mad and HUNG UP THE PHONE ON ME, HER CUSTOMER. I called back, she answered the phone immediately. I asked “Did you hang up the phone on me, your customer?” She was silent. I asked to speak with the store manager, she said that’s fine and put me on hold FOREVER. I wonder if her associates could over hear the conversation. What a RUDE person she was. How could Pottery Barn hire that kind of unprofessional behaviors. Bad customer service can shut down the business.

I love shopping here . Lot of high end bedding, furniture and many other things for your finest home.

I’m not sure how to write a review that would describe my experience with Pottery Barn without sounding like a disgruntled ex-pottery barn employee or that I’m trying to create drama. My Original order was for an 11 piece Huntington sectional that took place May 21. It’s now July 19th. Half the original order showed up wrong. It took several weeks and the new “replacement / correct” pieces arrived and they are exactly the same wrong pieces. I now have 16 pieces on my patio and frustrated delivery guys who were never told that they were to deliver new pieces and pick up incorrect ones. At that point, I want them to take back all of the pieces and just do a full return but they don’t have room on their truck. They took back all but 6 which still didn’t match. It’s now been another 10 days and “Pottery Barn furniture team” says that in their system I still have 11 pieces.Two months, $8k+, 20+ calls to customer service, 10x “Sir our delivery team will get this done”, 2x “Sir the furniture must be clean and returnable for a full refund”......blah, blah, blah.Furniture still on my back patio. Bad business!

This restaurant has great service and delicious meals. The best place around here. The drinks and food served quickly and the rates were economical. I recommend this place.

The in-store employee my husband and I worked with on our recent visit has caused us several headaches. We went in to purchase a full set of nursery furniture ($$$) and when checking out, we asked about a military discount. She told us that they dont offer a military discount, which isnt true--all PB stores offer a military discount in-store(but I didnt know that until a week or so after). We also explained that wed want a split delivery to get our crib and changing table first because the custom items we ordered were going to be available too close to our babys due date. I called the store back a week later to ask about my military discount and spoke with the same woman who originally helped us. She said that they dont offer military discount on items that are already on special but she could offer it on our crib mattress(still not sure why she gave us incorrect information originally). I had to point out that our custom ordered furniture also wasnt on special. She then agreed she could offer it on that too--but Id have to come in to get my money back after everything was delivered. Overall - absolutely no willingness to help us save money or make this inconvenience that she caused easier on us. Then second, I contact online customer service(which is fantastic) to ask about the delivery of our first shipment and learn that a split delivery was never requested. If youre looking to make an in-store purchase, go elsewhere or just work with the online team who is far more helpful. Its unfortunate that I still have to go back in store to get my money back.

I ordered wall mounts for family pictures. They arrived and I hatred the color so i mailed them back a day later. Over a month later I have revived nothing of a confirmation or a refund. SO I called and was told your refund has been processed from the return deportment. My items were received back per our conversation. After 45 days there has still been no refund. Amount was $343. Very disappointed in the service and the care during these times. I cant use these funds for other essential items.

Service socks the women working here make you feel like they are doing you a favor never shopping here again

Love this place !

Even though the store is small but I enjoyed the quality of pieces displayed in the showroom. Awesome free in home design service

Called for a clearance item found in another PB store and Melissa was so kind to dig through a sale bin to find what I needed! So helpful! Im so excited to get my drawer pulls!

Great location, awesome selection oe trendy home design items and fantastic sales team. Specially the manager, the young man was just fantastic. He greeted every single person into the store, eventhough he was very busy but he took the time to find the exact gift we wanted, package it perfectly and order online what was missing. We were very impressed, thank you

Horrible customer service! They said they didnt do exchanges with items that were from online purchases. Not true. Items were standard. Not monogrammed. Wanted to exchange for an even swap just different color. Thankfully their online customer service is fabulous. The store employees could learn a thing or two from them.

Worst experience ever at Mission Viejo Pottery Barn. The sales associate messed up all of my orders and the manager Kelly wouldnt return my calls. Its been nothing but a giant headache! Furniture is nice, but not nicer enough to be put through all this! Unprofessional and incompetent. Was placed on hold at least 3-4x for 1-2 hours before reaching a person who could help sort through my orders. I will never shop at this store again. If I could give it less than one star I would.

This place always has the most interesting things for your home.

I would never buy another piece of furniture at PB. The slipcovers are poorly made and do not dry clean well. And the in-store customer service is lacking. I wrote a letter to corporate to get my issue resolved.

Always the best.

Full place to get ideas. and kitchen gadgets.

Very nice.