I had been dreading getting a new phone for weeks. The process has always been confusing and daunting to me. I am very happy to say that Taylor from the Verizon store in the Shops at Mission Viejo mall completely blew my preconceived notions out of the water. He made the whole experience a pleasant one by explaining my options to me in a clear way and not making me feel like a dope for asking a bunch of inane questions. His relaxed yet professional manner made the entire task almost painless. I wish trips to the dentist were as easy! I highly recommend this location for your cell phone needs.

Great experience with Verizon in The Shops of Mission Viejo. Kate quickly confirmed I was eligible for their promotion and scheduled an appointment. She was friendly and knowledgeable. Kate was easy to work with. Tough “I” did not remember my password; she made the transaction of switching over three lines easy and smooth. Kate has even followed with reminders for me to register my devices for their guaranties. In addition, she took time off from her break to assist me when I came in with follow-up questions. She is Awesome!

Taylor did a great job explaining the total costs to upgrade two phones, add protection and cancel two other lines. Beyond that he knew we were on a time crunch so the rest of the team - Kate and Olivia - jumped in to get us out of there in a timely fashion. No one likes upgrading phones but they made it easy (and memorable). Thanks for everything.

My husband and I went to the Verizon store in the Mission Viejo Shopping Mall and were welcomed by Caitlyn. She was extremely helpful and knowledgeable about getting us both a new phone. I cant recommend her more highly as she answered every question, and was so nice to the both of us.Thank you again, Caitlyn

Can’t say enough good things about this location and the people that work here. Olivia and Taylor went above and beyond in helping me to fix my phone mess. They were very kind and eager to help and I will not hesitate to come back!

Taylor was very helpful! He helped port me over from at&t in under 30 minutes and offered great promotions. I will be coming back this week to see him and get a new phone!

Kate was fast, knowledgeable and friendly! Great service by Kate and she made buying a new phone the easiest and fastest experience ever!

Herman was extremely helpful, knowledgeable and professional. As a first time customer in this store, I was very pleased with the outcome. I actually went in with a question that he immediately answered and resolved. I did not realize it was time for me to upgrade my Apple iPhone, and he guided me through my decision to upgrade to 12 Pro Max 128GB-Gold. I recommend him and this location.

Kate did an amazing job with helping me get my phone activated, as well as helping me with activating other devices on my account. She was amazing. 10/10!

I came into Verizon upset my phone wasn’t working and Kate was so amazing enough to help me out. She helped me get the new iphone and was so kind. She’s very dedicated to her job and she was so sweet. She is so good at helping people out and I recall appreciated her help.

I made a stop at Verizon today to compare their family plans against those of AT&T as I plan on switching to one of those two networks soon at the request of my daughters, who are sick of our value plan (go figure). Verizon definitely has the better store and tech set up – very modern and futuristic feeling. I did have to wait quite a while to actually speak with someone, but once I was being helped the associate was very friendly and knowledgeable.

I just came from the Verizon store and Kate is amazing! So professional and helpful! Super good vibes in here-Highly Recommend! 🙏✨🤩

The sales person Kate was extremely helpful!!! I would highly recommend going to this store at the MV mall and asking specifically for her. She goes above and beyond to help and make the experience a great one! Also, the wait is a lot less than going to one of the larger Verizon suit doors.

Went to this location to trade in my Apple Watch and was told I have a 3rd gen and can trade for a 6 series. For whatever reason, the CS person (blonde girl, I believe her name was Ashley?) told me I have to trade my original watch in online and couldn’t do it in store. She also told me I would get $150 applied to my account for it.After a week of trying to figure out how to do it, we find out the watch is a first gen, with a $0 trade in. She also told us the new watch would be $25 more, when our bill is now over $60 more. We basically were played and lied to to buy a new watch.Kate was helpful and helped us find out that we were screwed over by the other girl.

Got my girlfriend a new phone. Kate helped us and was super helpful. Highly recommend if you need to go to a Verizon store.

Kate was incredibly helpful when I was in a time of crisis needing to get a new phone. I was needing this ASAP due to not being able to make/receive phone calls or texts. She didnt have any directly at her store, but took a lot of her time to help contact other stores and find one that did so I could get set up that same day and continue operating my business efficiently. Thanks Kate!

Very good experience purchasing my new phone. Brandon is a very nice guy; very professional also. He should get a raise. Didnt have one problem. Everything went as smooth as a rock.

Brandon was super helpful and answered all my questions. When I first arrived Kate was there and made my experience awful. She told me she told me could not help in a variety of ways and ended up purchasing something on my phone that wasn’t necessary. Thank goodness Brandon had taken over and made my experience amazing!

Working with Kate at The Shops the Mission Viejo was easy and actually fun. She helped me upgrade my account and showed me how much fun a new phone could be! Her knowledge of the available equipment, plans, and use was excellent. Go see Kate, shes smart and fun to work with.

Hernan at Victra Mission Viejo gets an A+ from Prof. Emeritus James Gosline (30 yrs. @ USC). I live in Laguna Beach and we have a Victra store here; but for some reason, my personality & those of the Laguna Victra staff do not ‘mix.’ For that reason, I tried calling other stores that carry Verizon and reached Hernan at Mission Viejo. His attitude was so encouraging that I drove the extra miles to buy my iPhone 12 mini from him. And I am one extremely satisfied customer. PLEASE SEE THAT HERNAN GETS A RAISE. He has earned it!

I went here to upgrade my phone today and waited 45 minutes picked a phone and then I was told that all their phones are sold as bundle with case & charger for extra charge this was never mention during the whole process until the end what a RIP Off the worst customer service I have ever experienced shoppers be aware

Brandon was extremely helpful and knowledgeable when we came in for a phone upgrade. He explained everything clearly and answered all of our questions! Really smooth experience.

After waiting for over 20 minutes on Saturday with one person working who was trying to handle multiple customers, and no idea how long the wairt would be, I walked out. There was no way to queue, make appointments. I was there to buy two new Iphones. This is my second bad expertience with this store. Wont be back.

Agent was super sweet, made everything easy and smooth! She did an amazing job helping me upgrade!

Kate was very helpful through this entire process. Kate was very personable and patient with me. I would surely buy from Kate again

Very helpful & patient. Thank you Hernan.🙂

Went to this Verizon location today to change providers from AT&T. We worked with Ross and he was an absolute pleasure. There was some trouble with trying to switch from AT&T but he was so patient and professional. Thank you for such great service Ross!

Kate really knew about the products. And she was very nice too

Great Service and helpful with Our needsThanks Kate!

He was very helpful and informative ❤️

Went into this store and Mark was very helpful. Had done a service transfer via phone but had an issue with getting a new phone and Mark ordered the one I needed. Provided a quick lesson when the phone came in. great service and smooth transaction.

Kate was wonderful, quick and very witty. I would use this store and her in a heartbeat!

Drew is awesome ! Love him ! Such a caring sweet guy who really helped me with my purchases. I was debating on which phone I should get and he had so much patience with me it was unbelievable. I probably took over an hour and a half of his time and plus he even stayed later after the closing hours just to help me finish my purchase. He even had other customers come in at the last minute of closing and still wanted to help them out with whatever he could. By the way he was the only one working there at the time and had a rush of customers the last few minutes of closing and helped every single one out. He’s not only a great worker but a great guy. Thank you Drew for all the help ! You helped me finally choose which iPhone to get ! Thank you for being so patient with someone who was so indecisive :)

Kate was wonderful!! Explained everything clearly and asked about my day!!

Worst Verizon store! Poor customer service. Ashley was rude and unprofessional. Stay away.

Had a good experience at the Verizon store, however, the purchased phone was a gift for my son, and I verified, “he won’t get a text saying ‘thank you for your purchase’, correct” She said no. Well sure enough, my son got a text saying “thank you for your recent purchase...” with a link to this questionnaire. Surprise ruined. Not cool. You’d think they would’ve been more careful about that, especially since I went out of my way to say that it was a gift, and then confirm that the surprise wouldn’t be ruined.

The girl that failed to help me lied to her coworker and said she reset my phone when I went in with an issue... she never even physically touched my phone. She was no help at all. Just tried to make a sale.

Brandon was very helpful and explained the new screen protector and its warranty. He was polite and put it on immaculately. Thanks Brandon!

This place and all the people who work here are AMAZING!! I went to a regular Verizon store and they were horrible and I walked out and found this place and drove 45 minutes out of my way because of the amazing customer service I received at this store. Each person was friendly, knowledgeable and had a great attitude. Shout out to Irwin and Chris!!

I went to upgrade my phone and my experience couldn’t have been better. I enjoyed the service so much and I’m also on the younger side so it was very helpful having people knowing what they were doing and explaining the process for me. I couldn’t have asked for a better experience overall. It’s also nice having workers who can make their customers laugh and enjoy their time especially with a process as boring as upgrading a phone. Shout out to Tyler and the dude in the glasses lol. They really did a great job.

I needed to get in and out quickly and Gavin has us dialed in less than 45 minutes! Activated a new phone AND watch. Thank you!!

I was helped efficiently and very easily. It was a very pleasant experience

Mark has help us in san Clemente store. Very perfersonal. Has always have an answer for us. Excellent with customers. Always listen to customer needs. Will follow him .

Normally an experience at a phone store is long and dreary. With Brandon and the team down here, the experience was memorable instead of miserable. Very excited with my new phone thanks to this awesome team.

Mark was great to work with ...would be glad to have him as my salesman any time

A young man named Jacob was helpful and was able to answer all my questions. A+ store! I am a new lifetime Verizon customer. Keep up the good work 😃

Mark was a great associate who helped make my experience upgrading my phone very quick and efficient! I will be back.

Andrew was so helpful and patient with our special needs. Great experience!

I never write reviews but... my wife called me in tears after being mistreated by store manager Riley. He treated her with disrespect, anger, and was incredibly condescending. He also yelled at my 5 year old son for trying to play with the price scanner. From my previous visit, I also noticed Riley being incredibly condescending to his staff - who are all very nice. My advice to you, stay away from this store.

Great customer service today! Super sweet and helpful guy!

Great service, got me exactly what is was looking for and applied my government discount.

At 1st I thought this place was great, until I was lied to about 2 tablets. I returned them within my 14 days but it took them 4 months to pay me back, and Victar didnt even pay me back I had to go to Verizon, and they credit my bill. Spoke to the manager Ross 3 times in the last 2 weeks he told me all 3 times he would call me back but never did. worst customer service ever!

We purchased two new phones. We were told the transfer of data would take about 20 minutes per phone..Two hours later we left the store because they didnt have the data transfered nor could they tell us when this would be completed. The employees continued to wait on other customers and rudely would NOT answer any more questions . We went to another store that happily completed the transfer. These folks also knew of the terrible customer service at this store.

Ashley was phenomenal.

In the mall by macys mensa, not open before 10am as is erroneously posted.

The service was excellent. Friends and family always come her because the people here are always helpful. Andrew should be employee of the month!

Ross and Andrew are great! Helpful, friendly, knowledgeable -- I love my new phone!

I took advantage of a black Friday special and got a pixel. The salesman (Rafik?) told me that to get the deal I had to purchase an accessory package for $100 with a charger, case and screen protector. I didnt want all that so he let me get away with a case and activation fee of $20. I later found out through a call with Verizon that none of this was necessary to get the deal.Stay away from these dishonest people looking to profit from the unwary. They didnt even set up my phone properly and I spent an hour with Google support then Verizon fixing it.Rafik, Verizon has your name and a copy of the receipt - I lodged an official complaint and I hope there will be consequences. Honesty is always the best policy, I hope you learn from this.

Excellent service, very helpful, and polite, always good aptitude:)

Worst service ever. Long story, short, they did not disclose important information during the purchase and now 5 months later I run into the problem and since they only have a 30 day return policy, the manager told me HE DIDNT HAVE TO HELP ME and hung up the phone. Not only that when I was there all the young kids were were very unprofessional. Avoid this place at all costs!

We got our upgrades here and turned in our old phones. Well this location did NOT do what they were suppose to do Verizon charged us for our old phones. We have called twice for them to put in that we did in fact turn our phones in when we did the upgrade and here we are 2 months later still fighting with Verizon for our credit. Go somewhere else! Damn thiefs!

Very unprofessional customer service

Great service at this location from Mark and Kate!

Rani was accomodating and very helpful.

Mark was very knowledgeable and helpful. I needed a case but there were none available for my S9+, but Mark ordered one and it should be delivered in a few days.

Kate is outstanding!!!

Great experience and the service was amazing...

Mark was Mr. Patience!

Brandon was very helpful and knowledgeable.

Andrew was very helpful and great customer serviceThank you

Been with Verizon since day one, no reason to leave when everything is great

Great customer service...thank you!!!

Went in, no one acknowledged me, stood around for 10 minutes, left.

Quick and helpful

Service was amazing

Quick and efficient