Excellent customer experience! I was there for an airbag replacement and couldnt have asked for better service. The customer Lounge was extremely well appointed and very comfortable.

The best nicest people you will find are here. I bought a Ram truck here and these folks are super efficient and professional. I would definitely recommend Joe Bullard. Thanks Haley and Michael Sewell.

Mississippi Infiniti, is my perfrered business they make you feel appreciated to have your car service. Mobile infiniti tried to buys tires, couldnt give my money for service.

The salesman was impressive, super nice and very knowledgeable... the GM or who ever was “the man behind the window” was a complete joke and insulting with the offer he made on my trade in. Like I almost think maybe he wrote down the wrong figure... or either he was super ready to go home and needed us to walk. AND.WE.DID. Super disappointed there. 0/5

Paid almost $900 for recommended repairs when my engine light came on. I was told that I had an spark plug misfire at 70,000 miles on my 2016 Cadillac XTS. I was, also, told I needed new brake pads and rotors, even though I had my brakes and rotors serviced by them at 48,000 miles. My brakes hadnt been making any noises? Two days after the service my my brakes started speaking and engine light came on. I am not a satisfied customer at the moment!

Disappointing customer service.Bad trade value not willing to budge on any price.Dont waste time trying to haggle here a bunch of sticker price pushing time wasters.

Good folks up here. Go see Roosevelt and Rodney and get a nice ride.

Great service. My salesman Collin was on point. Very helpful answering any questions die may have. I would send any interested buyers to Joe Bullard Acura for their next purchace.

The salesman was very nice. The Infiniti QX 50 2022 is beautiful!

The cars that they have on the display floor.. Omg.. Go see them..

The Bullard Family is EXACTLY as pictured, *REAL and really caring! The professionalism and vehicle knowledge coupled with Community Outreach and the LOVE of People and their Service/Happiness is WHO WHAT WHY & WHERE they as a Family w/Community involvement are TODAY YESTERDAY and prayerfully hoping for our/theirs TOMORROW!No matter what you buy, BUY it from the Family thats as much about a CAR as the WRIGHTS were with ✈ Flying!⚜Pioneering Mobile for Decades⚜BULLARD AUTOMOTIVE 5⭐ 🚘 ✔.

My family is getting bigger and I knew we would need another vehicle to accommodate our new edition. From the first phone call to the last hand shake, the staff at Joe Bullard treated me like family. They went above and beyond to find me the vehicle that would fit my needs at a price I could afford. The vehicle was given to me with a fresh oil change and a full tank of gas. I will not shop anywhere else for an automobile in the future. Moose, Roosevelt and Kenny are the best in the business. My wife loves her new ride.

The salesman, Larry, was good. The used car sales manager, however, was arrogant, argumentative, and condescending. After driving 2 hours to their dealership, we test drove the vehicle we were interested in purchasing. There were issues discovered that were not apparent beforehand and not included on the car fax. For instance, there were marks on the front and back bumpers which apparently came from the vehicle coming into contact with another object. We attempted to negotiate based on those issues, but they were not willing to do so. We were, then, informed that both bumpers had been “sprayed”....as in PAINTED...in order to bring it up to par to be presented/sold as certified pre-owned. After further discussion, the used car sales manager ended the conversation by saying “have a nice day” and walking away. Very dismissive. Buyer beware. Do not fall into the CPO trap and be sure you check for paint inconsistencies since this is, apparently, the way they do business. They are also priced higher than most other dealerships for comparable vehicles AND the blue book. They claim to not consider the blue book when pricing their vehicles, but it seems as though they do, and are actually charging for the “included” warranty. They also offered a lower price, however, without the warranty.

If you are not careful, you could be leaving here with a new car. I did and love it.

We had an amazing experience and couldn’t have asked for a nicer salesman than Ben Payne! We had not purchased a car in almost 10yrs because our last experience was so exhausting and we dreaded setting foot inside a dealership again. He made it so easy. We love our SUV and are extremely happy with our purchase!

Joe Bullard Jaguar always makes you feel like a prince among men! I absolutely love my Jaguar. I love it for myself, but it is amazing the amount of attention this car gets. People stare Everywhere I Go. Joe Bullard Jaguar made this car possible for me. Their service center is always awesome. They definitely make you feel special... every car dealership should make you feel like this. There is just something about owning a Jaguar.... as a kid I grew up wanting one oh, it took most of my life to make that dream a reality. This is definitely a very special dealership. Thank you Joe Bullard!

Chan Nickerson is a gem. She helped me from beginning to end and made my car buying experience feel so easy. I highly recommend her for your car buying needs.

Omg. The customer service that youll receive is top of the line..

Alex was extremely professional, courteous,and attentive. He helped me get back on the road in a vehicle that I absolutely love. You rock Alex!

Excellent car buying experience. Lee Thomas is very knowledgeable in the car sales area.

Had my car towed to this dealership after I experienced a problem. Understanding that this occurred just before Christmas it took a little time to get the parts and they were closed for 3 days. However there was little communication to keep me posted on what the status of my car was or when I could expect it to be finished. It took a total of 2 weeks. I have tried repeatedly to give this dealership my business but usually leave feeling disappointed in the level of service I receive. Cadillac is supposed to be a premium car and I expect the level of service to be on par with that status. However this establishment consistently fails to provide service that is anywhere near what most luxury car dealerships provide. Their attitude is lackluster and they provide few appreciative amenities when youre spending a great deal of money. They really need to step up their game.

They are in busy to sell automobiles but cordial with customers

Absolutely great service. Chan Nickerson is the one to see. She was as good as it gets and very informative and helpful! Dont wait call her today!

Came here to see if I could buy a car, I knew exactly what I wanted. Mr. Moose Mustafa was amazing, he was very kind with me and my husband, always trying to make us feel comfortable. What I liked best is that he did not push us to buy the car, he let us think about it and decide. We finally were assisted by Mr. Thomas, who took care of the financial part. I got my car and I feel great. Thank you so much for everything.

Customer service was great. They called & said everything was ready then after driving an hour & a half to get there, after I was assured everything before I left home, they did not put me in a vehicle.

An amazingly pleasant experience with the most enjoyable and knowledgeable salesman Larry Stewart. Shop Joe Bullard - you wont be disappointed. But be sure to ask for Larry Stewart!

The staff was nice and extremely helpful in our purchase!

The greatest customer service even a month after purchase.

Four years ago I brought my new car to Bullard for service and I was treated with amazing customer service after having a disguisting customer service experience elsewhere. (I didnt buy my car from them either!) Each and every time I had my car serviced I had a wonderful experience. Christian was amazing and always kept me informed with a smile. I promised I would buy my next car from Bullard and had a wonderful experience with Levi, Michelle, Robbie and David! Levi was genuine and helpful and so very polite. I believe they have made a customer for life! As a local business owner, I strive for this kind of service. Joe Bullard Auto should be proud of these individuals!

Thank you Troy Andrews for making our purchase at Joe Bullard Cadillac an awesome experience. You were very helpful, knowledgeable about the Nissan Titan we test drove and courteous. We would highly recommend Joe Bullard Cadillac to everyone we know to come here for their next purchase. Thank you again.

I love love this dealership its like your family there i mean i love them all from sale to management to service department all around if youre looking for a great deal with fantastic people with great prices go to Joe Bullard Infiniti of mobile! Shout out too Mr.McVay Mr. Dean Mr. Clarence Mr Sean and all the rest of the management and Infiniti of mobile team God bless you all and thank you all!

Our Joe Bullard experience was great! John Mcbryde was friendly and extremely helpful throughout our buying process. The Joe Bullard team made the process of buying very smooth.

Miss Laney and Miss Laura were absolutely wonderful. They helped me and pointed me in the right direction. Thanks so much! I would by a car anyday here.

Our experience at Joe Bullard Automotive was wonderful! I had worked with this dealership many years ago & had such a great experience with them at that time as well! They care more about the people than the sale which makes buying a vehicle enjoyable & less stressful. Our salesman Ben & their finance team were all extremely helpful, knowledgeable, & very nice to deal with. Our family would definitely recommend Joe Bullard as a dealership you should check out when purchasing a new or used vehicle.

Personal relationship with customers, especially the Bullard family members, starting with Tye. What other dealership do you have customers being asked, are you being taking care of and also if they remember an individual theyll strike a non-business conversation. Personal touch, thats JOE BULLARD!

Nice Acura showroom and Laney was very friendly and a pleasure to check out from service center with. Service guy was annoying, making a sarcastic remark about the car breaking down from not getting a new engine air filter and dust/pollen filter?! Overall, I have a huge resentment towards this dealership. A close relative bought a newer car from them. They had started the paperwork on a certain one, to be bought and taken home later that afternoon. In just a mere couple hours, Joe Bullard sold it out from under them, forcing my relative to choose something else. My relative had to choose between only 1 or two other options, and could not come back at a later date bc their other car had already been sold due to them buying this new one.

I have had my Infiniti Q60 for a year now and just recently had to have my antenna replaced. I called a couple weeks beforehand to make my appointment and arrange for a courtesy car - I even called the parts department to ensure they had an extra antenna and the rep advised she tagged the part and had it in stock. I was advised that the work on the car itself would only take one full day.When I arrived to drop my car off, no one knew why I was there and also didn’t know if they had a courtesy car. Luckily, they found one; however, the following day, I get a call from Krissy re-confirming everything I called for previously. I understand that this may have been to just ensure they had everything accurate in their system; but maybe do that a couple days before the appointment, as opposed to the day you’re supposed to be working on my car.From there, the timeline of “one day” turned into a big “I don’t know” from Krissy. I divulged everything told to me prior and Krissy laughed it off and said that it will take longer than a day. I advised that my antenna is what’s needing to be addressed and she said they’ll have to order a part for it. I made her aware that I spoke to someone in parts and they had it tagged; however, she continued on that they probably misspoke and that they need to have their tech look at the car. For the entirety of the call, she was very combative.Long story short, my car was there for a week and they ended up replacing the antenna, with a part that they had in stock- exactly the reason I brought it in. I also had to initiate the correspondence for any updates on my car’s status. Additionally, there was dirt all over my car from the techs in my vehicle while working on it. I think the thing that frustrates me is that they claim to be a family brand, that takes care of their customer; however, that legacy is only as good as the management enforcing it. Krissy has a terrible attitude and clearly the techs need a class on how to service a luxury car - for instance, some shoe covers would be nice.

Very Clean, Very Friendly, Best in the world staff!!!

Excellent service and and on time.

We recently bought a Ford Escape from Infinity of mobile our sales specialist was Richard Borden the best experience we ever had in a dealership. Everything went like we wanted he just asked what we needed and he make it happen real quick. The staff treat us with professionalism and Richard experience help us feel confident in the new purchase. Thanks Richard for your hard work and experience we appreciate. We love our SUV

My oil change was done in less than two hours. They wash and detail the inside of my car with no extra charge. Checkout is convenient. They treat me like a queen!

Was in today with every intention of trading my car. Mike the salesman was great having a great experience until one of the owners Keith entered the picture. He pulled up the wrong package on my car then when I told him he was more interested in being right than making a deal. When I was trying to leave he followed me to the parking lot still trying to make his point. Keith my advice to you is stay in the back office it would be better for your business.

Its not the way it was in my head

My experience with my salesperson Shan was greatShe was always polite and welcoming each time. Shan made sure to meet all of needs and I left the store with the vehicle that I wanted. All the employees and management were very friendly and I had a good experience. Awesome job SHAN !! and management. Go see them at Joe Bullard Automotive

Excellent customer service! Emily in the Service department is great!!! Larry Stewart is a great salesman, very patient and knowledgeable of Acura vehicles. Would highly recommend!

Great tire ASSOCIATES

We purchased a beautiful like new CRV from Joe Bullard and drove 3 hours from Baton Rouge to Mobile to get the car! We had plenty of dealerships to choose from, but so glad we chose them. I know I spoke on the phone with them at least 10 times about the car I saw on the internet and they were happy to answer all of my questions. I was able to speak to the business manager over the phone, and even the general manager. We purchased during Covoid 19 and they were very careful in how they came in contact with us. We did not have to go into the dealership for paperwork and they had it all ready and waiting when we got there. We did all of our paperwork outside in a large and open garage. So thankful for our beautiful new car and Joe Bullard! Very honest and friendly dealership ! We will be back when we need another car. Thank you

Wouldnt think of taking my Cadillac anywhere else

Its a very different thing to do but it a great experience

Levi and everyone was so nice. My Mom loves her car.

Great service, very friendly, cooperative, and informative staff. Would definitely recommend to friends And family. Had a great experience with Joe Bullard automotive. It did not feel as though the dealer was trying to sell me just any car it felt like he was actually trying to get what was best for my interests and needs as a valued buyer.

Gr8 selection !!

Great experience buying from this dealership! They are fair and have a no pressure approach. Chan was wonderful to work with. The entire team was awesome from start to finish!

Well it started out kinda rough, we traded my wife’s vehicle in and the vehicle we got ended up having major issues, which I’m sure the dealership was unaware of, it stayed in the shop for almost the whole month we had it, we went in to discuss what could be done about it, Jason (GM) spoke with us and decide the best route was Joe Bullard would bye the vehicle back and pay it off, also gave us a $ 2,000 credit back from our down payment, we ended up purchasing another vehicle which was 6 years newer and a much nicer vehicle, special thanks to AJ (Sales) Mr Roosevelt (Finance) And Jason (GM) I will be doing business here again mainly due to the way they handled the matter and the way they treated us like royalty....Blessing Pastor Bryan...

Everyone at Joe Bullard Jaguar & Land Rover were super helpful, especially David Baker, Brad Lefferts, & Sherry Hall. They were all great to work with & most accommodating to our needs on the recent purchase of our vehicle. I would definitely recommend this group if you are looking to purchase a new or used vehicle & we will be back in the future!

Best car buying experience ever! My husband hates buying cars and even he was impressed!CHAN was an absolute pleasure to work with and DREW took great care of us with pricing and financing. I highly recommend Joe Bullard Infinity!!

I just purchased my 2009 Buick enclave from Joe Bullard and they have by far the BEST SERVICE I have ever experienced!! BRANDON the sales representative is a joy and will help you any way he can!!He went above and beyond to help me and my husband! And Andrew the manager is also a pleasure!! Loved being able to buy from people that are so down to earth and want to make sure you are HAPPY AND SATISFIED!!The finance department was also very professional and friendly and went out of his way to get me what I needed!! I will definitely be using them for all my automotive needs from here on out!!

Ok

Receptionist lady that scheduled oil change extremely rude and short over the phone

I had a great experience buying my first Range Rover from Devin and David. they were very helpful and explained everything to me. they actually went above and beyond with my car trade. they send drivers to my work place with pre-filled forms to sign and took my car and left. In addition, they saved me a lot of money. I highly recommend this dealership for anyone looking to buy a Range Rover.

Had one of the best car buying experiences with Joe Bullard Infiniti. They were easy to work with and made the whole process very smooth. Chan in the absolute BEST!! I drove from Montgomery, AL to Mobile, Al to do business with them. Great prices and fair trade values.

Have never purchased before and am 19 years old.. I was blessed enough to have Brandon Catchot as my salesmen! He made ME feel important! He broke everything down with me and made sure I understood! He wanted me to have quality.. and thats exactly what I got! He wasnt in it to make money.. he wanted me to become a lifetime customer and I will now be! Thanks again.

Great place! They did a awesome job on my vehicle. 5 stars all the way.

Some of the finest people in Mobile. Courteous, professional while making you feel so at home. Service area is super good. Technicians are thorough, fair in pricing and get the job done and done right. No place better than Joe Bullard.

I have dealt with Joe Bullard, the service department and sales for over ten years. I have never known of a dealership so dedicated to getting it right for the customer. I have bought two vehicles from them and found their sales person, David Baker, to be outstanding in knowledge and dedication. When high millage saw increased mechanical issues, the service department through its manager, Tito was always willing and available to provide assistance, even when working with other dealerships. It is an outstanding dealership, in my opinion.

I had a great experience buying from David at Joe Bullard Land Rover. He was very knowledgeable about the Land Rover brand. He was readily available, kind, and never pushy at all. I felt very comfortable buying my first Land Rover because of him. Thanks David!

Went with my wife to get her SUV serviced. These folks know how to take care of a vehicle and how to treat customers. So much better than the Chevrolet dealerships .

On time and always professional. Being split between 2 locations Point NC and Pensacola - Im confident in Joe Bullard always going above and beyond. There isnt that Dealership experience anywhere in between and will always recommend Joe Bullard for all you Dealership needs. A true southern gem!

As always, great dealership and experience each and every time I go in. You feel like your part of a big family and they are always eager to help in any way they can. Special shout out of thanks to Christen, Halley, and Ricky, oh, and Ty too for hiring such great folks. HA!

Loved working with the sales staff!Tundy, Chan, and David all first class folks that made the entire experience pleasant.Highly recommend the entire group.When it’s time for my next purchase, I’ll be calling the Bullard Range Rover group first!

I have purchased several new vehicles from dealerships across the Gulf Coast and have never had an experience like the one with Joe Bullards Team. My car buying experience started with Michaelle Lucas at the Land Rover dealership. After she and her manager, Brad, realized they could not meet my needs, Michaelle walked me over to the Cadillac dealership where I was introduced to Mustafa Moose Elastal. After he heard my needs, he and the Cadillac Team had me out the door in a new Cadillac SUV within 3 hours. All this, while I had my 3 year old son with me, who the team treated like royalty. We will forever use Joe Bullard dealerships with all future car purchases. This Team gets my highest recommendation.

There was absolutely no waiting time between my arrival and my car being serviced. The back-up camera was replaced (still under warranty) and works better than when it was new. The quality of the picture is as vivid as HDTV.

Levi Worley was awesome !!! Literally walked in and got our new Porche . Whole process only took 30 min . Highly recommended !!!

Bad experience. My wife and I purchased an SUV from Joe Bullard INFINITI of Mobile, Al. The salesman good in the beginning, telling us how the dealership was a close family oriented dealer. He also told us that the vehicle had no warranty, but if we saw something within reasonable time that they would fix it. So, we leave the lot and suddenly there is a rattling, the dashboard is cracked in two spots. We head straight back to the dealership. The salesman then says well that is normal for this type of vehicle and they can’t do anything, we literally just left the lot 5 minutes ago and the dash was not like that when we tested it 2 days ago.

Beautifully set up wonderful people especially Elizabeth in service and Richard in sales.

I purchased a 2004 GMC Yukon from them in 2009, drove till 2018 without any issues. Ended up needing a new water pump and they fixed it over the weekend and fit into their busy schedule. They were very pleasant to deal with and highly suggest purchasing a car from them and using them for your service. Very honest and seemed trustworthy. Hard to find in a dealer these days!

We took our vehicle in for its oil change and inspection. We always encounter friendly service and happy smiles! Love the great hospitality that we receive. Thank you so much Brandon Cutchot.

Joe Bullard is the place to go when looking for any type off vehicle, New or used. Quality is only equaled by the amazing customer service given by all the staff. Great quality cars for a great price.

Update: Manager reached out to me this afternoon! VERY polite and understanding! I had a bad experience with one person, but he doesnt represent the entire business. Was reassured and feel much better about the Joe Bullard name after speaking with him!

Steve is the absolute best! Words cant express how perfect he made my 1st car buying experience. The rest of the team was great as well!

Larry Stewart is an excellent salesman at Joe Bullard Acura. Five stars plus in every form of customer service.

I cannot say enough good things about Joe Bullard. When I go in, they treat me with amazing customer service. I had an issue with my transmission on my SRX, they took my car in the same day and gave me a brand new loaner car. I didnt know customer service like this existed.

Here, they treat you like you just bought a brand new Cadillac. As well, they are definitely quicker than other dealerships Ive dealt with they dont waste your time.

Watch out when dealing with these people. Bought a brand new Land Rover from them, and was promised free maintenance work by the salesman. Called to make an appointment and they even offer to picked the car up and bring to the service center, which they did. Then I get call from the service department telling me its going to cost over $400 to change the oil and replace the air filter and they have have no record of service commitment.

Very Friendly staff and excellent Customer service oriented.Their service technicians do a good job at what they do. They are like most other service techs, troubleshooting isnt their forte. The technicians read the trouble code ave then start throwing parts at the issue until the problem is resolved. This isnt an issue for most problems, but some issues could end up costing far more than out should with many parts being replaced without need.Overall, they have my business for most of my automotive needs.

Awesome service and great people!

Very well pleased with the customer service and vehicle car care we received on 4-18-16. The staff came through for us once again. Thanks Joe Bullard for providing professional quality care services.

Brandon Catchot is the absolute best. Came in just for a test drive On a QX80 ended up leaving with the exact car I wanted. He went above and beyond with no bull! Wasn’t pushy, was super polite, and I didn’t feel rushed! If your going to Joe Bullard INFINITI it’s a must to see Brandon!!

I feel like they were trying to rip me off. Car wouldnt start for days I got towed in and they tell me its the timing chain and it will be 2500 which I refuse to pay for that car. They did something to make it crank and I drove it home and have been driving it since. I have spoken to several shops and they all tell me if the timing chain is loose or whatever is wrong with it then it wouldnt not crank for days then all of a sudden start back cranking up every time. That couldnt have been why my car wasnt cranking. Also, I got a computer installed last year and they forgot to program the traction control and told me to bring it back on a sat so they could fix. I never had the Tim as I am a truck driver and while Im there I show card saying it would be fixed for free and they tell me it cant be programmed until the timing chain is fixed which Im told is a load of bull and they could have done it as one has nothing to do with the other. Highly upset will be speaking with management about this!!! I had no signs of a timing chain going out as they all told me I would have some kind of warning sign like rattling or at least a check engine light which I had none car drove perfect. Now when I drive it since I left your shop Ive noticed sometimes Im smelling like something is burning which car was not doing prior to.

Best dealership around. They have morals and values.

If your getting your car service they wash it for you. Great snacks. Be prepared to wait a couple of hours.

Took my key fob off my lanyard, didnt put it back. Service rep said I must have misplaced. My grandson found it with their ID tag down between the console and the seat. Follow up calls to service rep ignored. General voicemail never responded either when I had some questions regarding the service. Nice

I would give this dealer an even lower score if possible. I purchased a used vehicle from this dealer and in less than 3months the car cease to run. The dealer would not stand behind the product nor would they offer a fair trade. I ended up trading their broken vehicle to Mullinax Ford whom I might add, did everything within their power to make this a better situation for me. Do Not do business with this dealer.

I bought a 2017 Volvo suv. I have been looking for the right one for 6 months. My friend told me to look outside of Pensacola and I immediately found my ride! Ben Payne was my salesman. He was professional and kind. As a woman buying a car I will walk away if I feel uncomfortable about a sale and I have in the past. Brad Lefferts was also a super guy to work with as well as Ryan Smith the finance manager. Checkout all of Joe Bullards locations in Mobile, Alabama. This is truly my first experience with this dealership.

Love joe bullard they are working on are suv now

We have been purchasing cars and SUVs from Bullard Automotive for twenty years and Mike McVay has been our Salesmen for every one. We highly recommend using Mike and Bullard, the easiest car purchase you will ever experience.

Great folks at the Joe Bullard service and parts departments. Im sure the sales people are top notch too

Great service staff! They all always have to to explain even the smallest things!

Took my car in to service for a sunroof drain leak. Giving this place a 2 star because they did half a job and damage my interior in the process not once but twice. Don’t take your car here if you have a leak or water on your floorboards. The staff is friendly and Yes they fix the leak and dried the top of my carpet but tech failed to lift up the carpet and dry out the floorboards which cause it to continue to soak into the carpet. I had to bring my car to another place to have them remove and replace padding and blow dry underneath the floorboards so it wouldn’t continue to soak into my carpet.

Great service