Mixed reviews with this one. They need better packages for the prices. For example, I got a great price on roadside assistance, but it only covered for the 1st 3 miles if towing was needed. For more mileage, the rate went through the roof.Also, the quality of the customer service is choppy. Some times youll get excellent customer service. Other times, youll get trash - like Terri, who just kept hanging up in my face after I requested a refund on my subscription. I filed a formal complaint and no one has reached out to me. So, I guess they have no intentions on addressing the rude, discriminatory behavior that their reps sometimes exude.Also, couldnt get anyone on the line when I had a serious emergency. Join at your own discretion.
So far its been good. Ive been on 2 trips didnt need anything. At home had flat and tow truck was here in about 5 minutes.
I am a 19 year member. Tonight I had a flat. Called for assistance. They told us they would have someone here by 6. It is now 9. We called the towing company directly. They told us they rejected the call. We called AAA again. Said they were sending someone else. They never arrived and now no one answers. I will be paying for my own wrecker in the morning.
DO NOTTTTTT WASTE YOUR MONEY OR TIME ON THIS THEYRE HORRIBLE NO ONE EVER SHOWS UP TO GIVE YOU ROAD SIDE ASSISTANCE THEY SWITCH SO MANY TIMES TO COME OR IF THEY SHOWS UP IT BE HOURS LATER AFTER THE ARRIVAL TIME !!!!
I when here to get an international driving permit. The lady that help me was very knowledgeable and got me in and out in about 15 minutes. Thanks AAA will visit again for all of my needs that they supply.
I am very disappointed in the quality of service offered by AAA. I was hit by a driver who did not have a license, could not speak English and did not own the car he was driving. The only thing he could say is I had green light. Which he did not. If he did he made a left turn from the center lane into a one lane road and side swiped me. Because he lied about where he came from, we were blamed for the accident and our rates went up $1,000 a year. They never investigated the case. And, it took 2 months to get my car fixed. Now trying to change insurance agencies, they will not answer my calls.
It was a Great experience.. Way different from the AAAS in California.. Cause I wasnt able to do any DMV business while I was there.. But, the things that I could take care of was done quickly and with Awesome service.. Thank You
These people left me and my husband on side of the road for over 6 hours. WHAT THE HECK AM I PAYING FOR!! Thank God we wasn’t robbed. Worst company EVER.
They lure with a low first year rate and then the next year hit you for a 167.00. They sell your name to insurance companies and you receive spam life insurance junk mail in unmarked envelopes so you will open it.
I have been waiting on a tow truck since 4am it is now 9am, what am I paying for, I received a text message saying a towing company was on the way, no show, then I called back they said the order was canceled, still waiting for a tow truck at 907am I’m stuck 🥲
Called a location in another city and was transferred here. The responsiveness was very good however the rates were SKY HIGH, so I went with another insurance carrier and rates were a lot cheaper. The agent NEVER suggested how I can get my rates cheaper, just saying how it is very expensive to carry home insurance... Educating your prospective client is good business. AAA left me with a bad taste in my mouth. I will never forget it.
Great service. Professional and friendly. I highly recommend AAA.
Would not load. Kept getting a Hang on message....
Easy peasy to pop in and get a notary public to sign and stamp for me. Free for members, which I love my AAA membership, totally worth it in my opinion
Jay is my agent and has always been efficient, timely, and Accurate!!! She is sweet and kind too. She helped me with my car, RV, and my husbands policy. My husband was even impressed with her and the other female agent that is to Jays right hand side. It is hard to find reliable people in this world but these two ladies are!! Thank you so much for helping us save money on our insurance.
My agent and all the staff were very helpful with my business there.
I am truly amazed at this wonderful company. We have carried AAA in the past and never really needed it, but as of late I had two incidents back to back and AAA was johnny on the spot and even went the extra mile for us in every way to make sure we were taken care of. To me, this is a true blue all american company, courteous, professional and genuine in every way. Keep up the good work guys, you are more than a 5***** star company and I highly recommend all motorists to carry AAA.SincerelyBilly
When Van and John Jay were there it was awesome since then they have had an awful turnover of in smart people if the guy from Africa is there... RUN!!! Needless to say we no longer have AAA because of this office.
Great service
I recommend AAA too anyone who has a vehicle.
I have had my home and autos insured by AAA for over 10 years, I dropped both after a disagreement over coverage. While I have some concerns about AAA Home and Auto insurance, the AAA Roadside service is great.
I love it here ask for Kathy ❤
The staff was exceptionally helpful and provided the information we needed.
Excellent service
Terri is amazing and cant wait for our next trip 😊😊😊
Nice people good service.
Polite and extremely helpful
It was a quick visit with pleasant staff
Everybody very pleasant got in and out
Very helpful and polite staff
Great agent and very helpful.
A very helpful visit
Lairs all I can say
Awesome.
Nice people
They keep changing agents on me