Overall great experience with excellent service. Though a little longer than usual wait times due to uncontrollable system failures, Stephanie and the team were able to fully process our order for our new phones. It gets busy at night so be there early.Most definitely recommend!

My girl friend did not want me to go anywhere else to get a phone upgrade. She always have had good experience with this store, particularly from their staff, CHRIS C & she was RIGHT! The guy was terrific, goes extra mile in helping me pick a new phone. May all Verizon stores get amazing staff like him! Thank you CHRIS C.

Customer service was good just wish they wouldnt charge for activation fee or setting up fee which I set up the phone myself.

Talk about customer service at its best! Chris and Emmanuel are very knowledgeable and extremely accommodating. I was at my wits end with the activation of my new phone. Before coming in today, I had spoken with 6 Verizon representatives over the phone without any success. Chris saved the day because I was about to give up. Chris and Emmanuel, you ROCK!

My experience at the Victra Verizon store n Moreno Valley was extremely positive. Chris was very helpful, knowledgeable, patient, positive and polite.My iPad was back ordered. When Chris called to say that it had come in, we made sure to go to the store when Chris would be there since our experience with him had been so good.

Great customer services. Highly recommended to family and friends. Thanks

Make sure to ask for Chris! Chris goes above and beyond! He made sure that I had everything set up before I left the place. I highly recommend this location and no matter how long it takes while you’re there. You will leave satisfied and with a great phone plan :D

Awesome customer relations/service.An associate by the name Chris made my day and even followed up on me checking if my gadgets were good

My experience was awesome. Both agents were very helpful and knowledgable. Dennis got me a great deal

Let me preface by stating that I understand that in this time of the Covid Pandemic, it is extremely difficult for all business to function at a normal level. I have tried calling Verizon customer service several times to help me address my concerns over the phone but have never been called back. I was lucky enough to make it to this store after work while it was still open. My concern, though I thought it would be quick, ended up taking SO LONG to resolve. Despite that, Angelica who worked at Verizon, was incredibly professional, kind, patient. I know that it was a difficult situation to deal with at the end of the day, and yet, she was extremely helpful, knowledgeable and had a great attitude, which helped me as a customer. I cannot say enough amazing things about her and my experience at this store. I have been with this company for many years, and most people are kind, but nobody has gone above and beyond like she has and I am forever grateful for her. She made a huge impact on me as a customer and as human being. Definitely paying forward that kindness and patience!

Chris was very helpful. He was very patient and explained all the information clearly. He was very attentive. He also made sure we were happy and satisfied with our purchase.

Ask for Chris! Chris took time to get me the best deals and made sure my plan was the best deal for me! He was very polite & made my experience very easy!

I had trouble activating a new iPhone 12 Pro Max. After calling Verizon several times and going into another authorized retailer with no resolution, I stopped by Victra Moreno Valley as a last ditch effort. I made a joke to Christopher Carbajal about him probably not being able to help unless he had a magic touch. Miraculously, he had my phone activated within minutes. I asked him what he did (that no one else seemed to know how to do) and he replied, I guess I have the magic touch. Chris was knowledgable, helpful, polite and cordial. It was a pleasure working with him and Victra is lucky to have him.

Very helpful, answered all my questions and got me on my way in no time chris you are the man thank you!

I just want to say we went to the Verizon store off Moreno Beach Drive in Moreno Valley and the sales rep Christopher Carbajal deserves a 100 % plus rating. My husbands phone got wet and he lost tons of his files and pictures and my phone had problems retrieving data when I got my new phone. He fixed both our phones and was so polite and very smart and sold us a glass protector for our phones and 2 extra memory devices for both our phones. Im planning on calling the corporate office because I think he needs a great raise and promotion. My husband and I even went and got him an In & Out giftcard for all his hard work he did. Im a gap customer and will go to Chris from now on as hes honest and I even appreciated his greeting when we went into the store. He said Welcone to Verizon. Ive been to the other store by Cayon Spings Parkway and never got the service Chris gave me. Thank you Chris. Mary Spann

I was greeted by Chris who was with a customer and he assured me he would be with me as soon as he was done. His professionalism and knowledge of products should be emulated by not only all Verizon employees, but by employees in any occupation. 100% Satisfied!!!

Chris was extremely friendly and knowledgeable, making the process of getting a new phone easy. I would definitely recommend shopping at this store!

Cristopher helped with everything I need it customer service is excellent and they go above and beyond to make sure you get the right plans and deals

Tony was great ! He made everything about my experience perfect . Tony is the man no cap

It was so easy to setup my new service and Dennis even helped me save more with my plan, thank you.

Chris was amazing. Great customer service. The company needs to give him raise or a promotion.

Kyle was a great help, good service and fast too!

Awesome service and attention to detail. Thank

Great experience in upgrading son cell phone. Courtesy and professional sales staff Chris.

Great Customer service. Christopher C was very helpful patient and solve my issue connecting my new line. Local business close to home. Thank You

Christopher made my day! After 2 hours with technical support trying to active my replacement phone and no luck, he was able to get my phone going in 15 mins. Thank you Chris!!!

Chris was very helpful in setting us up with our new plan and phones.

Horrible experience. Signed it to be put on a wait list. 2.5hrs later Im still waiting only to have them take in a different customer who has been waiting a lot less time than I have. Apparently she had an appointment. When I called to make an appointment I was told they dont do appointments. Another little while later after he finished helping out that prior customer, he came out to tell me that hes going on lunch and that they will help me out soon. Im still waiting. Worst experience Ive ever had. Goodluck to those that need to come in store.

No wait time. Christopher help solve my problem in five minutes. Friendly, helping person.

This was the first-ever review I wrote for Verizon. My prior experience dealing with them either by phone or in their stores have always been unpleasant --- could not remember a moment in the past when I ended up satisfied with their customer service; got nothing good to say but mostly disappointments which Id then rather shrug off than having to waste my time & effort to put on a review. I take exception however on my recent visit @ their store in Moreno Beach as this was the only moment I could say that Verizon has some great people after all. It was unfortunate that decision had to be made that day to replace my old phone, a Samsung S7 which had been my reliable partner in winning my bread for the past 4 yrs. I accidentally dropped it and before I know it, a big portion of the phone screen (not broken nor cracked) had turned purplish-black. I had consulted a repair tech and rather than wait for many days for the needed parts to come so the screen can be fixed, I opted to just buy a new phone praying that there must be a way to transfer treasured info into the new phone. Alas! Got no Cloud/Google back-up... the screens too black that it was almost impossible to even turn it on nor access the phones contents. But came to rescue was this very cheerful and polite young man named CHRIS CARVAJAL. While his colleagues stood there with the doubting Tomas looks on their faces (kindah like telling me, No way!....It-cant-be-done!), this young man just patiently worked on it; tried and tried; never gave up until he made it happen. After which, he had given this old school some worthy advice on how to better take care of my new phone and preserve info for easy recovery should same mishap happen again. Bless this young mans heart...May Verizon try its best to increase its tribe with people like him!

Tried to solve my problem to the best of his ability..

Sebastian was fantastic. I give him a 6/5 for his service and attention. Very patient despite 7 people walking in while he was helping us. Management should have two staff members during Christmas time, not just Sebastian.

This store takes foreverDO NOT COME HERE!been here two days one after another and the same slow guy is hereJust go to another one

Chris was awesome he worked fast answered all our questions definitely recommend this place

Anthony has been so great working closely with me. I left with a good feeling after changing data plan, etc. Great guy... Thank you Anthony!

Angelica,Was very professional, and helpful customer service was above and beyond I would highly recommend for anyone looking for phone service to look into this location.

Super satisfied with the service I received from Oscar today he was extremely helpful and knowledgeable about all the products. Today I purchased a XR along with an iPad and plenty of accessories. I got everything for an amazing deal. I was looking at other carriers but I’m glad that I’m with Verizon. I truly do feel as though I have gotten the best deal possible. Totally recommend this carrier and this store has superb customer service.

They have nothing in stocks, staff is rude!

We were helped by Rocio she gave us Great customer service great personality answered all of our questions made sure we had the phone planI’d give her 10 stars if I could

Adam helped me and my whole family get ported over to Verizon. Would absolutely recommend this location as the experience was easygoing and painless to do.

Angelica is so kind and patient. I had a great experience here.

No ridiculous line or waiting outside in the heat

Janahi Soto is the best ever, helped me so much. Never ever have I ever had a person so willing to help me. Who ever hired her good job. My son loves his new iphone

Took his time answered all my questions and help with my new phone set up

The employees here are the best of the best. If you are in a hurry, depending on business volume at the time, you may want to drive by. They treat each customer as though they are the only one in the store, and will not rush you out of the store to help someone else. I will always wait on Dina, Daniel, and Jesus to take care of my needs.

Daniel and Jesus were amazing! Helped us switch to Verizon from At&t and made the process so smooth and simple! Definitely reccomend them to anyone looking to get set up with Verizon service!

Gave great customer service and went the extra mile to get the correct information we needed. Will be returning there soon to do another upgrade.

Rip off. A restocking fee???

She was very helpful and professional.

My experience was a top notch customer service experience from beginning to end. Greeted by everyone on entry, no rushing, great explanations, no hassles, no pressure. Just facts. Nicholas was Perfect.

The staff at this store was so helpful with all of our questions and concerns when getting our new Google pixel! Highly recommend Jesus and the manager Daniel to anyone looking to get new phones

Justin Willis is one of the best employees for Verizon that has ever helped me. He saved me.over 75 dollars a month and got me a free Internet device. I highly recommend coming to this store in the future. If anyone comes in go see Justin!!Thanks Again!!!!

Every time I come to this store I am greeted with a smile and feel like family. Daniel and jesus are great! They help me out every time I have a question!

They just wanted to sell me a product that wasnt needed. Very unhappy

Justin W. Has the total package. He is great asset to your company. I just came into the store with a question about switching companys and he helped me transition all 6 lines from my family back to Verizon. Please treat him well and he will do great things for you.TheLewis

The Manager Nicolas is unprofessional, says he will do things and never does. There was supposed to be a $60 credit added to my account months ago. after going into the store, calling and leaving multiple messages by the time I was able to get a hold of him he couldnt remember why he had said he would do that (but the team member I had spoke with earlier that same day remembered me to the T). He said he would take care of it and still never did, even had the audacity to get snappy with me when I remained calm but slightly irritated. I work customer service and know how hard it can be, I would never be that customer whos disrespectful. This was all due to when I came in initially to add a line and to replace my IPhone 6 that just magically stopped working for me... the charges and what had to be paid upfront was discussed as one amount then new phones in hand ended up being significantly more and the team member who rang us up added multiple accessories we never got or asked for, just a bit shady...

Great service from Daniel. Knowledgeable and helped us save money on our account

Well if you need good help and honest people to sell you a phone do not go to this place. They are not helpful, and lied to me on the phone. They have an old policy about bringing in the original receipt, so if you misplace your receipt they will screw you with hidden fees. They say its company policy but I call Verizon and they said its bullshit they can print another receipt anytime. They gave me a jet pack for trial but when I returned they wanted to charge me all kinds of bogus fees for returning the device that I didnt want. They are just shady! Not to mention that they are clueless about iphones over there. Go somewhere else. These guys dont know the meaning of customer satisfaction.

Customer service was great and store was very clean, rep was very knowledgeable about merchandise

I have never been so satifisfied with a cell phone provider like this. They are very military friendly and wouldnt doubt that they would be great no matter what background or profession you have. They are so awesome.

Went in last Sunday right when they opened. Customer service was awesome. Got my phone traded in and walked out with a new one in no time at all. I will definitely be going here for my future verizon purchases.

If I could give no stars I would give noneSo I waited 30 mins to pay my bill the guy in the store is trying so hard to sell to a man who isn’t interested in hearing why he’s saying the girl is slow and then when another customer comes she hears me say I just want to pay my bill she try’s to help and tells me she can’t take a 100Dollar bill and I need to go get changeThe level of anger I felt for having my time waisted I said don’t you have a counterfeit pen she said I guess the bills are passing that twoThe level of stupidityNever going back !!!!

Picked up my husbands phone, Friendly fast service.

The Best Verizon service store there is in Moreno valley j.p and Daniel were very helpful setting me up with a new phone and help lower my bill

Angelica was very helpful, with the current shortage of Note 10, she went above and beyond to get us set up to order new phones. Highly recommended

Taking the time to say thanks to Dina for taking care of me the other night, great customer service, great positive attitude and overall a 10/10 experience. Glad I walked out of att and went with Verizon.

Thank you Jesus for the awesome service, very helpful and informative. Keep up the awesome work!

Employees were absolutely amazing as was the manager the only issue I had was waiting a bit longer for my product but that wasn’t even in their control so overall the place is solid and will update definitely recommend

Daniel and Jesus are very pleasant! they are very helpful people and would highly recommend them!

Make sure u completely understand yr purchase n plan. So much info.

Screw this store, & its employees!! They took advantage of my 85 year old grandfather!! They changed my phone plan, upgraded him to a smart phone, and signed a new contract, all under my 3rd line when he is not even authorized to do any of this on my Verizon account. TOTAL BS!! NEVER DEAL WITH THIS PLACE!!

Amazing experience. This new staff is doing a great job turning this store around. 10/10

This store is the worst in customer service and management. Employee that sold me the phone and lied to me fired manager helping me out was also fired. Having to explain this to so many people to still be stuck with a phone I did not order while my new one came in is ridiculous. This is not a Verizon retail store it is simply a bunch of crooks who will rob you blind and take no responsibility for their actions. Seek help elsewhere for your cell phone needs. Verizon is also accountable for not controlling what people say or promise when their name is being used, but good luck trying to get anyone on the phone that can actually assist you or cares. I will try my luck with the district manager Curtis but wouldn’t be the least bit surprised if I was ignored or told there is nothing they can do

I just left this Verizon store and I met the manager and Nick who were very helpful I enjoy talking with them and the service that they provide it was excellent very professional very nice store The manager Able was very knowledgeable all of the staff was knowledgeable and friendly with fast service in and out thank you guys

Andrew is the man! Makes you feel comfortable and has great customer service!

Best store i have ever been to. this new staff that works there now all know whats going on everything is detailed explained...love it

Issues! They over charge you! They give you a good deal, then weeks later the bill is over one thousand dollars high. Happen to me and the 2 persons i went With.

Very friendly and helpful

The service was awesome thanks Justin Willis he was awesome and answered every question I needed!!! Take care of this gentleman he is great and an awesome assest.

Very friendly and helpful. Will definitely go there for all my needs.

DO NOT PATRONIZE THIS STORE unless you enjoy getting ripped off. This Verizon store is nothing more than a FRAUD. The black guy flat out lied and told me my S7 would not work properly because the S8 had come out. A FLAT OUT LIE. They GAVE me a tablet with the purchase of a stupid Google Pixel and of course they added a $10/mo charge AND insurance to my phone bill. NOT FREE - AGAIN A FLAT OUT LIE. They also sold me DISH cable services and swore the programs I watch would be included in my package. A FLAT OUT LIE. I had to upgrade and spend more money to get the programs I normally watch. Nicolas is a LIAR AND HE APPARENTLY TRAINS HIS STAFF TO LIE JUST TO MAKE A SALE. Take it from someone who is now looking at an $800 bill as a result of this store and their lies.

Wifi is encrypted and blocks a lot of things that may be important

DO NOT go to this store! I recently switched from US Cellular to Verizon through this store. I didnt realize that they are a 3rd party, basically selling crappy phones with Verizon services. The phone i purchased for my Dad does not work. I called Verizon and the service rep contacted to store to see what my options were for replacing or returning the phone. The man who answered was extremely rude and refused to help us at all. He actually hung up on us! So at the moment, Im left with a useless phone. Lesson learned: Deal only with true verizon dealers, not a 3rd party.The service rep at Verizon has been very helpful. My only complaint about Verizon is that they allow people like this to sell their services.Again, make sure youre dealing with a corporate store.P.S. Wish I seen the other reviews before entering this store.

Seems as if there was a change in staff because everyone there was quiet generous, I enjoyed the service they provided & I would definitely go back, they gave me a great deal.!!!!!!

Great customer service

Absolutely terrible service. Got randomly ignored several times, then given an attitude when I spoke up. Will never go back to that store again. Thanks angelica, Ill take my service else where!

Worst customer service Ive had in a while. The employee acted like I was bothering him when I just had questions about my plan. And the number listed doesnt even work so I couldnt call to ask, I had to go down in person. Never again!

I am to say I am a very happy customer and Justin is an amazing rep I appreciate everything he has done

Went for a phone once, couldnt help me at all sent me to a different verizonwent to get a phone again, and they told me theyd have it the next day now theyre telling me i have to wait two more dayswhy promise me something you cant give me

Every staff member was accommodating, knowledgeable, polite, and professional!

Everything was amazing. Greatly satisfied with Jesus and liana.

This store its everything but premium...NEVER GO THERE!!!!!!!!!!!!!!!!! they are just a bunch of liers.. i call asking for the iphone 5 if they told me that they have it and they make me go once i got there they said that they cant sell me one because they were saving it for new customers since i had service aready i have to wait so that makes me think they dont care for keeping the custumers they said that i need to open a complete new acount and new number. are they out of their mind?? so screw this store and the dumbasses that work there. i hope they get fired.... and if the owner was one of them i hope they go out of bussines.

They always overcharge and the costumer service with the girl who speaks spanish is horrible. She is rude and helpless.

Dont go to this place. wouldnt let my return a phone case within the 14 day policy. going to contact Verizon.

If they could get no stars thats what they would get.. they lied to me about a plan, saying I was getting a buy 1 get 1 free. 6months later still no deal.. Dont go there trust me. Horrible retail store

They are sketchy, add prices that dont exsist, and make the whole experience horrible.

Came in to just see what deals I can get and ended up getting 6 phones!!Justin Willis hooked us up .. he helped us sooon much .. couldnt asked for a better person to help us ... if I need help I know who to come to!! Thanks

Awesome, good customer service, clean and good atmosphere

He was very helpful

Very happy with the great customer service!