Ive been with Verizon for about 20 years and Ive always great experiences with every store and even the call center. I wish I could say the same for this particular store (Verizon Authorized Retailer - Victra Morgan Hill). This is absolutely the worst store and experience Ive ever had. I was in the process of upgrading my iPhone 7 to a 12 iPhone or 13 iPhone and every time I visited the store there was never anyone in the store and the door was always locked. Since the lights were on, I figured waiting outside would be the best option to catch someones attention. This happened all 4 times I visited the store. When I finally received helped there was always one rep who would always help 2-3 customers at a time. And they were always very short with their answers and help, almost like they just wanted you out of the store. All reps would tell me something different about my trade-in of my iPhone 7, including their regional manager. Im extremely disappointed with Verizon because how can they allow this type of customer service? This store specially is destroying their brand/reputation. I will be sharing my horrible experiences on every media platform because this store should not be allowed to be open.

The only Verizon store we will go to now. Alexandra is great. She is attentive and knowledgeable. When she didn’t know something she was excellent at chasing down answers for us. Her colleagues were also very helpful and acknowledged all customers who walked through their doors to try and manage wait times. My husband and I highly recommend this store if you’re a Verizon customer in Morgan Hill. We switched over from another Verizon authorized retailer in MH because these guys have service excellence.

Super impressed with this store and its team! The staff were very knowledgeable, they answered all of my questions, and they provided excellent customer service.

Carlos was so helpful. He helped me figure out what was wrong with my phone and offered to set me up with Eddie to review our old plan. Eddie helped my husband get a new phone, trade in for his old phone and got us on a better cheaper plan that is now unlimited! Great experience with fabulous communication and exceptional customer service! A+ Verizon. This is why we have been customers for 25+ years. Well done. Thanks for the smooth transaction.

Eddie and Carlos are Very knowledgeable and very helpful. Switched my phone over and got me a good deal. Great experience will definitely revisit the store

Came in last night (10 mims before closing) to get a new phone. Although Carlos didnt have it in stock he transferred one in for me. I called in today to see if it was in and took care of the particulars over the phone. Came Ill the store it was out in 10 mins. Fast and accurate. Ill be back.

Michael & Carlos helped me and they were both excellent. I would recommend Victra Morgan Hill to everyone and be sure to ask for Michael & Carlos!!

Eddie is star, super helpful! Carlos was amazing when it came to any questions we had.

I always get great service at this Verizon store! Carlos is always very helpful and is knowledgeable about the products. This is my go to store.

She was very polite went through all the prompts at no fault of her own I was very disappointed that I could not get the phone I wanted which was a G7 power, was what my boyfriend recommended and he has a prepaid plans but for some reason he got one! and I didnt ! the good phones are for financing through ia contract. so Im not happy .

The employee took the time to look through every cell phone case in the suite Judy to find me one that fit my phone. He went above and beyond to help me out, and it was greatly appreciated

She was very helpful and went out of her way to help other customers....

Carlos help me very well. Answer every question I had. He has a great attitude and he explain to me how to use a Samsung because I always had iPhone. I will keep coming back to this Verizon because I love the customer service.

Super helpful Eddie hooked us up with new phones and Carlos was very knowledgeable.

Carlos was professional & well versed on the various products and what would work best for me. He took the time to transfer our data & even setup the phone in its new case. A pleasure doing business here.

He was great. Very nice guy and helped out with the issues with my phone.

Carlos was under the gun. One guy on a Saturday during COVID. Did his darndess to keep line taken care of. Great attitude and customer service.

Carlos was very helpful in setting up my new phone. Got in and out in a pretty quick time!

Friendly, honest speedy service. Carlos knows his stuff for sure.

Micheal was very patient and did what I needed done. You rock Micheal!

I went into the Verizon and asked a lot of questions in regards to different plans. I wanted to know the differences between unlimited data plans vs the Jet pack. Carlos was amazing- very patient- took his time explaining everything to me and knew when I was confused. He would then explain it in another way until I understood. He was genuine and extremely knowledgeable. It was truly a pleasant experience!

Bad serviceStore needs a new manager. Very unprofessional and unhelpful staff.

Carlos was pleasant, courteous and professionally helped me with all my needs quickly.

Yes, they are an authorized Verizon Retail store, but they are only authorized - they are NOT a Verizon corporate store, and yes that makes a big difference. Its also a small store jammed in a strip mall with limited inventory and accessories. Some might like that it is local here in Morgan Hill, but so is our local Target that is authorized. For me Ill take the drive to the Verizon Corporate store in Gilroy which is only 15 minutes away.

I was very impressed with this store. It was very clean and organized. All the employees are so welcoming and friendly. I liked that they were very knowledgeable about apps, phone and saving you money. If your in the area please stop in and see Cody or Carlos these two gentlemen are sharp and fun. :)

Carlos Salazar is extremely awesome at customer service and he really knows how to make customer feel welcome. I would recommend him anytime. That young man is going to great places in near future. The best representative in the world that Ive experienced so far.

Victor and all the other guys were really good in there helping me. The watch is beautiful but its too big heavy for my wrist so I had to return it. love your products so far except for the weight of the watch. I have a very tiny wrist..

Eddie was very patient and understanding. Specially when I dont hear very well. Took me time to understand but he was patient enough to go over the details. He is a keeper!!

Great service! Carlos was very helpful and concise with choosing the right plan and explaining the whole process. Will definitely be back!

Well informed staff. Very informative. Set everything up on my new phone. Very genuinely friendly. This is for the Verizon in Gilroy.

Staff was extremely helpful and friendly

Friendly, helpful and professional sums up my experience with Carlos at this Verizon location in Morgan Hill. Thank you for such great service!!

Uriel went above and beyond a Verizon employee, he literally spent 5 hours with us total and had the best attitude . Ask for him when you go in!thanks Uriel

While I was there, both guys worked quickly and missed essential details, quoting people costs, and then, as they were rung up, being charged more. One guy came in and was quoted a cost for a cell phone case, and when being charged, it came up as more. Shouldn’t they know those costs??? Not only was I quoted for a price for my trade in for phone when I started the whole deal, at $100, then $50 because my phone was cracked, and then $35 when they actually ran the paperwork, but then they couldn’t get their printer to work, and they kept complaining about their WiFi not working 🤨 I had to go and do the mail in myself, and still haven’t received a refund. Additionally, I am now being charged extra each month for my storage, which I didn’t agree to (this was what was sold to me-as the phone “came with” the storage). Sloppy, fast, and mismanaged.

Carlos was a great help and found some really useful updates for my account. Highly recommend the store.

Muriel might be the best experience Ive had so far at any Verizon store, best customer service Ive received this far!

New manager, David (DJ), has everything under control. He has set goals and expectations with his team and most importantly leads by example. I had the most amazing service and Ive been in retail for almost 30 years and if I could lure DJ away I would.

Had an awesome experience at this location recently. Professional, personable, and quick are the three adjectives I would use to describe Anthony!

I went to buy a new phone, there was a wait time of 45 min, so the employee told me to just go home! I requested multiple times if i could be put on a wait-list and she refused. The workers are rude and inconsiderate. Im giving you my money and there is no reasonable effort to accompany my needs. Verizon is so lucky that it is slightly difficult to switch providers, if it was any easier this would be a reason to switch immediately.

This store is a joke. I walked into get a simple issue addressed and the boy at the front was too busy with helping one other man to even look up and acknowledge that i was there or even bother to ask me how can i help you?! Or even ill be with you shortly. I waited for over 30 min and i still was not helped. Not professional at all!!! Sad.

Quick and very helpful

Was not given proper explanation of charges. Was told a screen protector, case and cord were half price if purchased together... Half price?? =$55 screen protector($10 on Amazon) $45 case($10 on Amazon) and $35 charging cord(2 for $9 on Amazon) Manager came in with friends while my 10 year old son and I were there and were swearing and acting inappropriate. Had to mention my son was there twice to get them to watch there language. The next day the manager left early because it was slow leaving only a fairly new employee there by himself to try to resolve the multiple over charges I was not going to pay.. Im unsure how this store gets any return business?

Wonderful experience getting my husband upgrade. Already scheduled my upgrade after Christmas.

Carlos was VERY helpful and answered every question I had.

It is always a pleasant experience everytime I go in the the staff is knowledgable, friendly and very helpful

EXCELLENT CUSTOMER SERVICE!!I was treated with kindness and respect by Cody, Kateri, and Carlos the manager.Cody opened a business account, helped me select the best smartphone for my needs and along with Kateri, patiently answered my many questions about how to use a smartphone(and many apps) over several visits. This store will be recommended to my friends and family! I am very grateful...

Worth it to drive a few extra miles and avoid the rude and dismissive employees here!Went in because my phone wasnt working correctly, waited over 20 minutes for the single employee to finish with a couple ahead of me. Once he moved on to me he took my phone and answered a phone call, completely ignored me while messing with my phone giving me hand signals but never speaking to me because he was talking phone plans with the person on the phone, never asking them to hold or treating me like I even existed. I finally took my phone and 11 month old and walked out, all while he remained on the phone. At least acknowledge Im a human while Im paying monthly for spotty service and a (still) broken phone.

I am 79 years old, so dont know much about phones. The Verizon store in Morgan Hill was so helpful.

I went to the Vineyard location in May. Staff were dismissive and rude. There were two customers in the store, but all four staff members were visibly annoyed that they had to stop their conversation to help customers. All I needed was a replacement power cord for my NEW phone because the one that came with it stopped working. The one helping me rudely told me to, Give me your cord. Then he checked it and said, Oh, I guess youre right. It really doesnt work. Verifying is fine, but his comment was condescending. I explained that I just bought the phone on November 12th after my previous one was stolen, and that it has a warranty. A different employee snapped, Thats not new, its almost six months old! I told them the Gilroy location replaced my cord on my previous phone that I had for two years! Then she snapped again, Well, we dont do that here, you can go back to the Gilroy location. I needed a cord immediately, so I would buy it. After all that, I was told they didnt have any. Based on the few times Ive gone to this location, I wont go back. End of rant.

Carlos was very personable and easy toworkwith

Great customer service 👍

My experience with Eduardo was great

Limited products on hand. High prices

Exelente services

Very happy with my new service with VerizonSuper good, excellent attention, it is a very lucky day to have everything you wanted