Very helpful, immediate advice for possible tire going flat. So they checked air pressure & my car service system immediately went back to normal. They told me what to do if car system reads check tire on right or left side of car again. Didnt need an appointment just come on in & they would take care of it. Do you know what a relief that was to find out something so simple was easy to take care of? I live out of town & dont come to town or even every. So advice is good to know!

Had bald tires on the inside due to alignment issues, cords showing, and these guys got my tires on, and scheduled for an alignment appointment. Gary was an amazing help, patiently explaining things I didnt understand and making sure my tire warranty was honored so I could even *afford* tires. Really felt cared for here. :)

Within a month of me relocating to Moscow, I’ve had to replace 2 tires (one with a bulge and the others sidewall was cracking/ splitting.) Both times I was helped here, the service was excellent, fast, and precise. I want to say a huge thank you to the gentleman that helped me yesterday, your patience with my questions and explanation, showing me what was wrong and helping me understand was appreciated. You knew what you were talking about, and I left with no questions! I will go to Les Schwann until I relocate… thank you again!

Great as always, its almost a bummer for them because their service is so top notch and consistent that its not even a big deal anymore to give them the five star rating its just the norm for them! I guess thats the goal and what most are striving for in the world of for profit business. So keep on, keeping on Schwabys!!!!

It was a good experience getting 4 new tires for a good price. Good part is they did not lie to me or try and sell me things I did not need, thats a common problem with mechanic/tire replacement shops. I recommend this place.

On my way to dinner another car threw a rock about the size of a grapefruit at me and it punctured one of my tires. I was able to make it to the shop before it closed, to try and get my tire fixed. In retrospect to the whole situation I was rather stressed and I was being very short/unprofessional. However, JD stayed calm and was able to help me get my tire fixed before the store closed. I had a great experience at the Moscow Les Schwab and their customer service is amazing.

This Les Schwab is an amazing store. Overall amazing service and prices, I dont feel like theyre trying up sell. I went recently and had them see if they could patch a tire that was ready to be replaced. They did so and although they could have sold me on another one they simply said they recommend I get a new one soon. I ended up getting a new one just to be safe because I could tell it was time I just was trying to be cheap. Everytime is virtually problem free, that being said. I went one year a couple years ago to get my snow tires taken off and my regular ones back on. It all seemed great until one day while driving I heard a large Crack followed by my right side of the car falling about 4 inches and after it seemed like it was scraping everytime I tried to go. So I pulled over and checked the tire, it had fallen off the axle due to the wheel studs being worn and eventually snapping off. I dont know much but my shop teacher once told me if the lug nuts are tightened to a their wheel torque specs, this can happen. I didnt touch my car since they had replaced the tires. I cannot with certainty say that it was them so for that I give them a solid 4 stars. They are an amazing store with solid customer service and pretty quick turn around speeds.

Ive always had good service and been well taken care of here.

I called ahead to ask about pricing and the kinds of tires they have, when I had decided on what I wanted I drove in, but over the phone they didnt mention that they didnt even have those tires in stock!

Really glad to have Les Schwab. We depend on them for tires, brakes, and suspension work. Hassle free, great customer service, and they stand behind their work.

Every single time we’ve tried to work with them, they always try to rip us off. Not upholding their warranty on the tire I bought a little over a year ago. The fact that whenever they would call MY phone then ask to speak with my husband just shows how misogynistic they are. Being annoyed that they have to speak to “the wife”... it’s a joke. It is ALWAYS worth the extra drive to the Pullman one. You get treated with respect and kindness over there. Unlike the Moscow one...

Love yall

I have been here 4-5 times, to find the woman working behind the desk rude, and, unfortunately, unable to book appointments properly. The other tire staff are friendly and accomodating.

I went in a couple of days ago to get the snow tires mounted on my car. They were crazy busy of course with the snowstorm coming. I waited in line a few minutes for my turn and as I was waiting I saw great customer service everywhere. The employees were patient and working so well together to handle all the phone calls as well as the walk in traffic. Same situation when I went back in to pickup my car. Great job!

Personable, friendly and helpful staff. Over close to 50 years, lots of staff have stayed with them showing they are a good employer. All employees are good, helping in all ways that they can.

The service here is fantastic. They fixed my valve stem and reset my tpms for free. I’ve payed $15 a tire at other establishments for that. I’ve had so many bad experiences at other franchise stores it’s very refreshing to find one with quick and friendly service with people who know their stuff and don’t give you the run around or continuously try to upsell.

Very unhelpful staff and disconnected online reservations.

Fantastic experience got good tires shocks and they found it tie rods needed to be replaced did that and the alignment whoever did the alignment man Ill tell you it rides like a brand new car no pull whatsoever not even in a heavy wind really a fantastic repair they know Ill be back and I recommend Moscow Les Schwab to anybody in the area great people.

Great service as always.

Always great service and value

Had my car on a donut. Went in and asked for two new tires. Took my dog for a walk and when I came back they were already done installing them even thought they were busy. Got a pair of tires mount and balanced for less than 200 dollars. Will be coming back.

Customer service was terrible and rude,left my car with them over night to replace a tire,came back the next day to pick up vehicle and was handed a new tire not put onto the vehicle,will not be coming back

Not many good options for the type and size I needed. I Got chastised for asking how much to mount and balance tires I bought online. Even though I was going to buy the rims from Schwab... Taking my vehicles to Bruneel now ... they didnt give me any flak.

Been going to them for tire work for years. Theyve been honest, have gone out of their way to have good customer service, and have consistently been accurate in the estimates.

Went in to get new tires because my fiance had both rear tires pop on my SUV yesterday. The tires were surprisingly bald.This was surprising because I purchased the tires used from a Les Schwab store in Spokane less than a year ago. I looked up the price of the tires online, and I had paid 75% of what the tires cost new. I only got around 11000 miles out of a pair of tires that were rated for 40000 miles. So I paid for 75% and got around 25%.While at the Les Schwab in Moscow, the gentlemen I spoke with went out to my vehicle and chided me over the front alignment being off. When I told him I got the alignment there he acted as if I was lying and asked if I had a receipt. Back inside when I showed him notes on my receipt that said the alignment was being done in Moscow, he quickly changed his tune and reminded me that alignments only had a 30 day warranty.He also pulled up the cost of 4 new tires of the same brand (why would I want the same tires anyway if they went bald at half of the rated tire use?) And tried to act if I had got an amazing discount on the used tires. I brought up that even at that price, I paid about 50% of the new cost and still only got 1/4 of the usage. He became extremely rude and finally told me maybe next time dont by used tires.So I went in hoping to get an apology on being sold junk tires, to buy a new set of tires for my SUV, set up an appointment to get new tires for my fiances car, and get information on another two sets of winter tires for the upcoming winter. 4 sets of tires to zero because you wanted to be rude and couldnt apologize about screwing me over.Ill be purchasing my tires elsewhere from now on.

Very good prompt service.

Les Schwab went way beyond what was expected when we were traveling through Idaho with our RV and had a serious problem with our rear axle, hubs and wheels. It was a Friday afternoon when we limped into their shop. Shane and Clayton knew we were in a bind and needed to figure out how to get all our problems resolved. They made time to quickly diagnose the problem and it was determined that we would need a new axle. Closest place was Seattle with the right parts. They quickly put the order in and allowed us to park the RV behind their shop and ran an electric cord out the back to our rv for the weekend. They had us on the road on Monday morning. Both Shane and Clayton are the most customer oriented/helpful mechanics I have ever met. I highly recommend Les Schwab. Thanks for all your help. Tony

In the past month I’ve had nails in two different tires. Les Schwab Moscow was able to fix them both super fast and for free. Awesome service.

Hi everyone. I have been doing business with Les Schwab tire’s for 35 year’s!!!!! And they are absolutely phenomenal. When i pull in they are right there. For real. They are passionate in doing there job. And have kind, caring receptionist. As they are the same. Team work. Wow.they are also kind, caring, thoughtfulness,respectful,friendly as if they are you’re family or best friend. Also i think the men and women there are # 🥇👍 simply best in the business. Trust me. It’s a genuine and authentic experience. Me. My woman and family and friend’s. Get the best experience as i said and you will do business there and no where else. I promise. 🙋‍♂️✝️👼👌🙋‍♀️

I went there to replace all my tires to the Continential tires brand because I want to get ready for winter.The service took about an hour. One guy also solves the issue of noise coming from my front right part, which I do not request to them. I thought the sound comes from the wind speed because that only come up when I go more than 50mph.I feel bliss when I drive back to school. It is much much silent than the previous tires.

This Les Schwab store is amazing. They are fast and friendly. I had an important event to get to and they fit me in right away. Amazing customer service.

Efficient service with thoughtful (non-)touches!

Battery replaced, late in the day. Thank you!

Great work today. Thank you. Vary quality service and hands on customer dealings.

One of the best Les Schwab tire centers Ive been to yet. Got my tires put on at a different Les Schwab and had a shake over 65 mph. Took it here and my truck drives perfectly smooth. Also had my alignment and a leveling kit done here. Service is impeccable, and everything Ive had done there is done right the first time.

Excelente service. They didnt have the trailer tires that I needed. They had them from another store the next day and put on my trailer. Thanks fellas.

Got me in and out fast. Great customer service.

Friendly, honest service. You cant ask for much more than that. I went in thinking I needed a new battery. They tested it and told me it was fine and explained what was causing the problems I was having. Problem solved. Most amazingly, they didnt charge me a penny. Ill be a repeat customer here.

Came in with a flat tire and ask for an estimate for how much it will cost to fix the problem. They took the car in and fix the leak in my tire for free. When I need to replace my tires I’ll definitely go here to get it because I know that if I have a problem they will definitely fix it.

This is long overdue... a belated THANK YOU to the Moscow Les Schwab team.My wife was driving through northern Idaho when her vehicle started acting “unstable”, and wandering all over the road. She had recently had some major work done on the rear axle.She limped into Les Schwab’s. knowing that she was on a long trip, they worked her into the schedule and did an inspection. They quickly found the issue-missing bolt on the “pan hard bar.” The guys who could repair it worked through their lunch and got her safely back on the road in just over an hour!This is EXCEPTIONAL SERVICE, above and beyond. Thank you, thank you.

Honest service that stands behind their products and work. Good prices.

You couldnt ask for a more personable and prepared shop. They have earned my business time and time again.Above was my first review over a year ago. It was a 5 star.. today I called about a simple question and was made to feel like a fool. There are new people now, shows how much of a difference it makes.

Kevin took care of my alignment on my truck. Didnt even take an hour and he gave me some great advice. Also, mow my truck goes straight down the road. 😄 I feel happy because my tires will last longer.

Fast easy and convenient.

Friendly and knowledgeable staff make it easier when trying to decide the best plan of attacking a tire problem!

Good Les Schwab. Havent had a bad experience here. I find the staff generally polite and helpful. Seems larger than the one in Pullman. They gave me an old tire once for free when I just needed a holdover until I could buy 4 new ones the next spring.

Youre not going to find better service at a tire store than a Les Schwab. Its the only place I buy tires because these folks stand proudly behind their products. Theyre upfront and honest. They really do come running to serve you!

Generally speaking, Les Schwabs are a hit and miss based on ownership. This one is awesome. Never had a bad experience here always get what you pay for and they are eager to help.In July of 2017, I called them at 2 p.m. to see if they could replace ball joints and tires before a trip. Got me in same day and rolling out the door 2 hours later. Thanks for the help guys

The people that work at this lesson Schwab are very friendly and curtious and go above to help you THANK-YOU.

I have gone into this location many times and have had it hit or miss with customer service. After my recent visit I will never go back. I was asking the rep what kind of snow tires did they offer for my 09 Toyota camry le and he responds with round ones with no intention for a poor joke. This was the rudest customer service I have ever encountered. After looking at the prices they could offer I have no reason to ever come back especially considering places like Costco are far cheaper. I have had so many bad experiences with this entire chain I would avoid them all. The one in Boise tried to scam my friend and I and other people I have talked to had similar experiences. Just avoid this chain for the rude customer service and high prices.

My wife and I were treated promptly and fairly. We came in at 5:55 pm not realizing that they closed at 6:00 pm until after making our tire purchase. Despite our rudeness, the crew was kind and replaced our tires efficiently.

I needed all my tires replaced and usually have difficulty finding them at a moments notice. The Moscow location had them and were incredibly friendly. Im from out of town and needed to travel quite a ways today. They really helped me out. Good folks down there. I would absolutely recommend this location!

Great service and prices, honest and friendly!

Terrible customer service. Rude, curt, takes payment without concluding amounts. Definitely going somewhere else next time.

One of my tires was leaking air. I brought it to the Les Schwab in Moscow and they fixed the leaky air stick free of charge. It only took 10-15 minutes. Thank you so much!

Our tire literally broke off of our car on the freeway. The mechanic we had our car towed to said it was likely because the tire was improperly tightened.Additionally, the full sized spare that was sold to us has the wrong number of lugs.So, not only was our personal safety compromised, our vehicle damaged, and hundreds of dollars wasted on hotels, but our spare didnt even work. Yeah, not only 1 star, but I dont think I want anywhere near a Les Schwab again.Update: I just wanted to update this review. Les Schwab has officially sent us a letter stating that they will do nothing and will not repair or reimburse any damage done to our vehicle. Going to Les Schwab cost us over $3000 in damage. Not only that but we have to sit here and wonder when our rear tires are going to fall off until we can go to another tire center to have them replaced.The claims specialist who handled our request was Meaghan Lockling.They do not care, they will not help. We will never go to a Les Schwab again, neither will our family, my business, or anyone who we can talk to going to a safe and reputable place of business.Their negligence could have gotten us hurt or worse. Do not take your vehicles there, where it counts they will not help you.

They were so kind and so quick! I was in a real predicament and they were so understanding!

Hands down, the best service Ive even received anywhere and Ive lived all over the US and a couple countries.

I was driving home from my usual car service center after an expensive mileage check and tire swap. Its a 40 mile drive. A warning light had come on and the phone system at the service center was not working (again) and I couldnt ask them what to do. Never did get the phone connection. Fortunately, Les Schwab in Moscow welcomed me and checked my tires quickly! They were able to add the needed air and do the calibration that had not been completed. I left very happy ! Those Les Schwab commercials are really right. . .they get the job done!!

Always a easy experience dealing with the workers at this spot. Very helpful and will work with you in case of a setting a decent payment plan.

So disappointed with this location. I have lived in Seattle and Central Washington and always had Les Schwab as my go-to tire people for the past 30+ years. In October last year we blew a tire and had the car towed into this dealership. I bought 4 tires, but ask for something that would last a few years since I didnt know how long I would keep this car. They sold me some for about $700, but they did not carry a warranty. My bad because I figured, this is Les Schwab - they have to be OK tires. Although I had never heard of tire without any warranty, I bought these. In May of 2016 I had the car serviced at my dealer who suggested I better get tires very soon as those are almost completely shot. I was shocked and called Les Schwab where I was told in no uncertain terms that I bought tires that carried no warranty and they are sorry. I also found out that they didnt align the tires which probably added to the quick demise. Im having these tires replaced tomorrow (11 months old) at the dealership for the same money as I wasted here with a 55k warranty, alignment and balancing. Two stars because I think they warm and nice people. Three stars off because they suckered me and sold me junk. My bad for buying without a warranty, but I will never return to Les Schwab and Ive been telling all my local friends to be cautious. Incidentally, in the conversation I had with the person that identified them-self as the manager, I got some serious attitude and push-back. Not at all what I expected on what I feel was a legitimate gripe. As a side note, I have yet to find anyone else that is selling tires with no warranty.

Quick and great service

Pretty much can charge whatever they want. Other Les Schwab stores give you much better deals.

So disappointed with the customer service here. Called several times and went in twice over the course of a week and each encounter was worse than the next. Aside from the very unfriendly service, was given bad info and told tires could not be charged to family account AFTER tires were put on. I called and spoke with bookkeeper next day who wasnt very helpful so ITold her Id just have to figure it out on my own, at which point she just let out the biggest sigh in the world and hung up the phone. Tires they do well, but I think corporate needs to do a visit to conduct some customer service training. Usually only get service this bad at gas stations run by college students.

I had a nail in my tire and I was there less than 30 minutes and they were very nice

Came in with a nail in my tire on two separate occasions and they have always been super fast + friendly and have always repaired it for free. will be getting tires here in the future!

Its your average tire shop. Prices are not all ways the best. Dont get bad service but nothing to race about.

Always a great store. Always great service.

Always stellar service and they get ya in and out quickly!

Easy to work with. Good crew. I was able to go in, get an account set up in minutes and we were out the door and rolling. A little spendy, but handy.

I took a turn off for gas sign. Had I stayed on 95 it goes rite thru that town. I could not understand the highway signs at the 4 way. I went past yo36 the hill to this place and the guy told me go down the hill and the truck Dr would take me to 95. Trouble is there is no sign. I went the wrong way. Was lost for 5 miles. Had to bug a farmer in a field.

My daughter ran her car into a ditch and her car was towed to Les Schwab in Moscow where they were quick, much less money than expected and just all around great shop to have work done at!

Sandra was super helpful in getting my brakes changed. The whole process was less than an hour.

Got my tires changed from studded to regular in about 50 minutes this afternoon after work. Great service and great people!

This is the best customer service I’ve ever had! Saved our band on tour! We love Moscow

We came in expecting a huge bill to get our brakes done (another shop in town insisted they needed to be done right away) and les Schwab told us that while we would need it done soon, there was no rush and could easily go another few months at least. He then let us go back and took the brakes off our car in front of us to show us exactly what he saw. We wont be going anywhere else in moscow.

Very good

Though they can not fix my problem, everyone here has bent over back wards ti help and find salutations. I could not have asked for a better place.

This Les Schwab has some of the worst customer service Ive experienced. Everytime we go in there the lady who is usually at the front desk is angry and treats everyone terribly. She is not helpful and makes the customers feel like they are taking up her time. Not only is their customer service bad but their mechanical skills are bad. We had to go in 4-5 times because they couldnt figure out how to fix our tires that were still under warranty. I was very kind and respectful to them but the manager, Clayton, still laughed and sneered at me every time I responded to his accusations that it was my fault.

I agree with the review below. I wish it were possible to give negative stars. This place is a joke. They sell garbage and the service is terrible. I was treated like dirt by the manager of this place. Do yourself a favor and skip this place. Go anywhere else. Drive for hundreds of miles if needed to find somewhere else. Run from this place. You will get scammed and you will get treated like trash.

The were awesome!

They repaired the tire I bought 3 months ago from them for free but they put my donut spare in the back of my car instead of back where it goes. So I get to climb back under my car and put it back.

I went to Les Schwab to do some maintainence work so I was able to see behind the scenes. Everyone was professional, friendly, everyone hustled, no one stood around talking, everyone stayed focused on their work. I will definitely be taking me vehicles here.

In the end they made it right but getting there was infuriating. We bought a brand new set of tires and wheels in December. Les schwab didnt have the original size so they recommended a slightly larger size. After having them installed the TPS warning light kept coming on. My wife took the car into the Lewiston location and was told that the tires sensors might not talk to the car so the warning light might just stay on. Then she took it into the Moscow location where the woman at the front counter was rude and dismissive to her. One of the techs attempted to solve the problem but was unable to and she was told to drive it around and see if the sensors would begin to communicate...they did not. I finally took the car back in to the Moscow location and a tech was able to solve the problem in about 10 minutes. In that final visit the staff was very helpful I just wish they had treated my wife with the same respect and attention that they treated me.

I have always had a good experience regardless of the location. Las Schwab in Moscow Idaho has amazing techs and service personnel.

Excellent service. Had me in and out with my problem fixed in 30 minutes.

Day will do their best to make sure that when you leave you are happy whether it be putting on new tires taking off tires doing bearings brakes anything that they can do they will do it for you

Efficient and friendly..had my brake job done in less time than was quoted

Super friendly, great service. Wish we had one near us.

They replaced my tire, but for a price. I was desperate and paid dearly for it. However, quick and courteous service.

Excellent service and so quick!

Probably the best tire shop on the Palouse. We tried online and a couple of others (Points being the other big shop) for my apartment mates 2013 hyundai sonata GLS. They had by far the most options available and best customer service. We went to replace his front 2 tires because he busted the passenger side one. Because they had to order from lewiston, they gave us a loaner for the weekend and Monday. We saved $120 ($60 each) on two tyres including taxes and balancing. The place is great for customers with a welcoming environment (as much as a tire shop can be) with complementary coffee, popcorn and copies of the argonaut (good for vandals to catch up on their reading). The only two negatives I noted:1) Our tyres arrived and they did not call us.2) at the sales time, the salesperson mentioned including rotation and alignment in the price but only did balancing. However, it was still worth it for new tires.

Ok, I guess. A bit slower than other stores I have been too.

Kason was awesome. He didnt try to upsell me on random stuff that did not actually need replacing like my typical experience of the Les Schwab in Coeur dAlene. He explained it all and gave me a good quote on the upcoming things he recommended I need later. Great experience, I will definitely return. Thanks Kason!

Normally I would give this Les Schwab a five but the I made an appointment for my brakes and told them that I knew they needed replaced. When I get there for my appointment they come to me after half an hour and tell me that yes my brakes need replaced but they cant do it that day because they forgot to put a hold on my parts and put them on a different car.

Friendly, communicative, and efficient.

Super fast, super friendly service. No hidden fees or up selling.

Fixed my tire for free, fast. Great service

Theyre great! Very helpful.

One of the best visits Ive had at any Leschwab. The employees at this location are extremely friendly, and very fast and efficient while they work.