Terrible customer service! We had them put in a gate system a couple of years ago. At first they were fine and responsive after we paid them the big money. Then they stopped answering our calls. This last time it took 3 weeks of calling and calling Cell Gate who had referred them to get a response. When they came out they told us we needed new gate hinges for $2000 and left. The gates had previously opened but not closed all the way. When they left they wouldnt even open. Called another gate person and found out they had sabotaged the gates. They had unplugged them and what had been wrong was simply a faulty wire on the plug. Once we greased the gates and fixed the wire we were up and running with the help of an actual professional. Access Gate System is all about the money they can get from you. Not about helping you once they have your money.

Worst company ever the gates don’t work at all on dec 20 I had an incident on my way out the gate suddenly shut down ended up trap between the gates which slash one of my front tires and bend my car they try to say that the gates work perfect and they won’t be responsible for no damage even tho I have pictures of the incident and a video that show the gates don’t work very unprofessional.

They are great... until the sale is completed. From there, you will get the run around. Use someone else!!

Chris from access gate system came out and fixed my dual door swing electrical gate. He even programmed four key fobs. They (access gate system)have always serviced our gate. I’m kind of stunned at all the bad reviews because I’ve received nothing but excellent service. These gates do require service due to the wear and tear, weather lightning etc. that can cause damage to them. They are a good automatic gate company that have reasonable prices and are honest.

I have used Gary with Multi-Family Communities for a number of years and I absolutely love him and the team. He is fantastic, always responsive, and one of the best in the business. He is reasonable and this is a family owned business. I couldnt be happier with his services.

Access built and installed our gates a few years ago. For a while, they were fairly responsive and repaired the gate when needed. Over the last year or so, the gate has stopped working several times. I call and call and they say theyll come, but they never do. I call back, they say there sorry, someone will be right out, but no one ever shows. I finally went to someone else, who has been very responsive, but they had a difficult time at first because they werent familiar with the set up and didnt know how and where the underground sensors had been run. I would never use Access Gates again.

I contacted them a year ago when we started construction on our home. The owner Gary said it was too soon for him to come out but he told us to run two Cat 6 wires from the gate area to the house and call him once we were ready to design/install the gate. I have called 7-8 times over the last 4-5 weeks and spoke to the receptionist each time who claims she will have Gary call back. He has never once called back. Even after I told her that I was a customer going back a year and ready to go forward with install...Nothing. So theres no way Id call this outfit because youll never see them if you have a problem if you are lucky enough to have them even call you back.