Could not have been better. Got a quote after giving accurate information ... made an appointment to sell the car ... and after a short period of time, and no problems, walked out with a check for the exact amount of the offer. Better than a local dealers offer; better than a different online dealership.I guarantee I will do business with Carmax again in the future.

Everything about my experience was top-notch! I did not even know that CarMax would buy your car. I did the on-line offer on my car, went in-person where they checked out my car, and the offer was honored. The sale process was smooth and easy, and our salesperson was very knowledgeable and friendly. The next day, I realized I had left a CD in the player. I reached out to them through email and was contacted by Rich and told they had people looking for it. Before long, they found it! The car was already in Columbia, but Larry, the GM, arranged to have the CD sent back to Myrtle Beach, and Rich reached out when they had it. He put it in the mail to me! The customer service provided by this team was much more than I would ever have expected! They went to all this trouble simply to get a CD back to a customer! I would absolutely recommend this CarMax.

Found my car, transfer went exactly as they stated!Car was even so much better in person. The transaction was smooth With no surprises. No haggle price made the deal as smooth as could be. I could not be happier!

Great customer service. good price to sell my BMW. very clean showroom, car yards and bathroom. . My service person was Brandyn.( I think, I just remembered that his name had an unusual spelling ) He was very attentive and knowledgeable. I was not in the market for a new car so when he handed me the check, he thanked me and told me to come back again to buy or sell or both.

Our car buying experience at CarMax Myrtle Beach was extremely lengthy and frustrating. . Our sales associate was not prepared when we arrived even though we had booked an appointment several days prior. He had trouble completing each step of the transaction and it was apparent that he was nervous and unsure of how to expedite a transaction. Car buying doesn’t need to take three hours when you have completed the preliminary paperwork, had the car shipped to the location, had bank checks sent in advance and provided all requested documents in the first five minutes. I bought three cars within a two week period. This was by far the worst experience and if we had not paid $549 to transfer the vehicle, we would’ve walked out. I would not buy a car using this method again. I’m concerned about receiving the registration in a timely manner. The manager tried to assist our salesman and had difficulty with submitting registration info to the state system. We we suggested to just put a Carmax tag and let us leave he said he could do that but we would have to forfeit the 30 day money back guarantee! Crazy logic! Look elsewhere for your car and save your sanity!

This was my first time buying a car and I had an awesome experience. I dealt with Brandon and he made the experience go smoothly. He answers all my questioned helped me pick the right car for me..I highly recommend him and shopping with them..

Transferred a yellow 18 Camaro from Memphis to SC and the experience was painless. Going to my Myrtle beach store the process took longer than expected but maya was great with everything. IG _s.l.m_smith25

Very nice, reliable and affordable vehicles. No sales pitch and no pressure to buy a vehicle. Clean and comfortable atmosphere . 24 hr test drive.

Thanks to the excellent after sales service provided by Chris Sparks and the entire management team. I visited the store during my vacation and Chris helped me to find the car that I could not resist to buy. Most importantly, they continued helping me with the challenges/Issues when I tried to register the car back to my state. They guided me through the process and supported the additional inquiries by the DMV in my state promptly. I appreciate their services very much and would recommend this dealership to anyone.

My experience was horrible.I tried to call and speak to the salesman That sold me my car and it was impossible to do so. The receptionist was not helpful at assisting me. Go somewhere else.

Purchased a 2019 Chevrolet Equinox. Process for me was very smooth, however I will say it was a quick process because I had my own financing. I worked with the Myrtle beach location & the customer service was awesome. I was able to test drive for 24hrs & when I called to say I wanted the vehicle by the time I was back at CarMax to finalize the deal all the paperwork was already printed out & ready for me to sign. They already went on dmv website & had my tags from prior vehicle transferred over. Overall less than an hour process to be in & out. I would highly recommend.

CARMAX was great to work with !! Gave us a great offer this was my second car we sold to CARMAX !!

Selling my car to CarMax was a very easy process. The offer was great on the car and I had a check in a couple of hours. The salesman was very nice and helpful. I would highly recommend them if you need to sell a car.

If you’re in the market for a car, buying at Carmax is 99% of the time going to make for the least stressful dealership experience. I mainly just worked with Sam & Terry. They were both amazing and when I left, it really felt like saying goodbye to friends! Thanks guys.

I found using CarMax for the first time to be a very satisfying experience from beginning to end. I wanted a hard to find vehicle, so used their feature to notify me if the vehicle was located reasonably close. They were able to find one, and had it brought to me to test drive for a very nominal fee. I purchased the vehicle, but ended up getting financing at a lower percentage elsewhere. You are given 3 days to find a lower rate, and can switch over no problems or questions asked. Everyone was very professional and very nice to deal with! I would definitely use them again.

I worked with Brandyn Baldrich. He was SUPER to work with! He made me feel comfortable and he was very knowledgeable. Carmax was easy also and everyone were friendly. I was uneasy about what I had to do,but you all made it much easier on me. A big special THANK YOU to Brandyn

My experience was seamless and stress free! I’ve never had a major decision go so smoothly. I filled out the application online to sell my car. They made an offer and honored it upon my arrival. Brandon greeted us with such hospitality, and Rick orchestrated the process with excellence. Highly recommend and will certainly used them again!

Brandon was the biggest help ever. I had issues with my out of state title (which was on my end) but he was patient. He kept in contact with me. He helped me get my new car! He really was the greatest ever. I appreciate all of the help he gave me. Thank you so much, Brandon.Carmax in Myrtle Beach on 501. Go there. They help.

My wife and I have retired and had too many cars. A friend told us about CarMax, I went on line, got a offer, went to the dealership and they paid me the amount offered. It was an easy and painless experience. I would recommend CarMax to anyone wanting to sell a vehicle. Service was excellent!

Decent lot of vehicles in an inflated market. Very respectful staff, Brendan is the associate we are working with. Honest and sincere, my father and I appreciated the hospitality. Definitely worth visiting if you prefer ahaggle free auto shopping.

Highly recommend an appointment as CarMax is a very busy place! The online estimated offer for my vehicle seemed fair. Once you have an appointment for in-person appraisal and selling, the process is smooth. The website explains what you need to have with you and how it works. If you dont care to hassle with selling a vehicle yourself, this works!

Very smooth transaction. They verified my online appraisal, and I coordinated the final appointment with the delivery of my new car.

Easy to work with..great trade value. Overall a great experience! Would recommend if looking to sell car and don’t want to hassle with a car dealership or private sale.

We could not be happier with our experience at Carmax today. Greg did an amazing job and was one of the nicest folks we have ever met. We were happy with the offer made to sell our car to them and had a check in hand when we left. We will definitely return in the future! Thank you Greg and the carmax team!

I had a very positive experience with Carmax. I did not make an appointment and would have returned another day but they were able to fit me in. I had a very good experience working with with both reps. First to do the appraisal and second when I decided to sell. I have recommended my husband also look to sell his car with Carmax and we are looking to purchase cars as well.

This is the fourth car I’ve purchased from Carmax. I will not use anyone else. Great service and great people!

This was my first time buying from Carmax this was the best experience I’ve ever had buying a car they physically showed me who approved me for financing and I had a choice to pick which one I want the sales person was great explain everything to me believe it or not I was in and out right at 45 minutes to an hour I will definitely use them again

Fast Friendly and no hassle. Was in and out within an hour and a half. Very quick process. Very friendly associate, can tell he too pride in his job. That only tells me how great of a Company he works for and it definitely shows. Would highly recommend 👌

My experience with Car Max started out great. Then things went downhill quickly. I completed a 24 hour test drive and liked the car. Decided I wanted to purchase the car and heres where things got weird. They only wanted cash for the down payment. Jumped through all of their hoops to get this done. Then little things like my 90 day trial period of XM radio started going in and out. Message was to contact dealer. I did and told oh well. Zero concern for a part of their deal not being met. Their follow thru has been nonexistent.

I had the best experience buying my first car here. The staff was incredibly friendly, I had two staff members assist me. Unfortunately, I do not remember their names, one was taller and had glasses and used to work in Hospitality. The other was an older gentleman from Jersey, I believe. Both of them were so patient with me and helping me fill out all of my paperwork. I am very satisfied with my purchase and will recommend them for anyone in my family trying to buy a car

UPDATE:Had another experience at CarMax Myrtle Beach this week, 100% better experience. David was fantastic; knowledgeable, efficient, friendly, and fast! Raising my review from two stars to four, but if I hadn’t had the bad experience below…would have been five starts! CarMax: invest in people like David, they are the ones who create brand loyalty!PREVIOUS REVIEW:Overall was an average experience. The automated messages about the car we paid to have shipped in didn’t coincide with the call center information, and it was impossible to get through to the actual store:The automated message said the car was ready and to call the number to schedule a time to see it. We called the number at 7:00 pm and the call center said the car wouldn’t be ready for 48-72 hours after it arrives because it has to go through a title process and inspection. The store called first thing the next morning and said the car is ready and asked when we wanted to see it. Cal center should stay out of it and just let us talk to the store.We arrived at store opening and we were assigned to Jarek. Jarek is a nice person but extremely slow. He asked for the same information multiple times, asked for my license three times, and then refused to include part of my monthly income when running the credit application, skewing my debt to income ratio and likely causing me to pay a higher interest rate.After everything was done, we had been there for four hours. We have purchased several cars through CarMax and have always been in and out within 2 hours, including the test drive. We asked if he was new, they said he had been there for almost a year.He was nice, just terribly inefficient with our time. The manager wasn’t much help either, failing to understand how my monthly vehicle allowance and my weekly pay were separate. I would think as a manager in the car business he would understand basic financial reimbursements from employers.Overall, the worst experience we have had with CarMax. We hope next time it will be back to higher standards.

I sold my vehicle to CARMAX FOR $2,000.00 above Edmunds Appraisal Value and $3,000.00 above the Dealership on a Trade In for a New Vehicle. In the past 15 years I have sold three used vehicles to CARMAX and receive a price much higher then the Online Vehicle Appraiser and Dealership. Carmax is the place to go if you have a vehicle to sale. I love their no hazzle policy.

Brian was great to work with. He was very professional and knowledgeable and made our process seamless and quick.

They have a good selection of cars and trucks, however there interest rates are higher than I expected. So just make sure its the ri

I literally just got the car home so I cant comment on that but I can comment on the buying and shopping experience. First, finding a car was easy I dont know the exact range that they will ship cars for free from other stores but it seems pretty far, around a few hundred miles. This is important because it significantly adds to the inventory of each store. We found the car we wanted, got pre-approved and I was at the dealership signing paperwork and driving off the lot in about an hour. Customer service broke expectations in the most exceptional way. I immediately had a text and call within minutes of reserving the car. I got an appointment with a rep very fast. Connor at the myrtle beach store was AWESOME. He walked us through the process, was low pressure, helpful, honest, and beyond easy to work with. Management should definitely view him as an asset. Loved the experience and will be back. Give them your first look when shopping around its well worth it!!

Its been kind of a nightmare. The day I was going to go in to look at the car and sign papers I got a text telling me that the car was throwing a key code error. There was plenty of time to get it fixed before I got there. Its been 2 weeks and still havent gotten a call to get it fixed. Left 3 voice mails finally called service myself only to get hung up on. Plus I guess when I signed papers the sales girl had me sign on the wrong spot. Still havent gotten in to sign that.

Myrtle Beach CarMax is wonderful! Our Sales guy was great, not pushy, nicely showed me every car, SUV or truck I wanted to look at! We sold and bought a car within 3 hours! The gave me way over Kelley Blue Book value for the car I sold. Would recommend them 100 times

WORST CUSTOMER SERVICE EVER ; Please read the 1 star comments because they are telling the truth ! I went through everything they said down to the waiting for no reason, being lied to and given the run around and they also gave us a dirty car to test drive .. A car they was supposed to have had cleaned a week prior. I also paid a 100 transfer fee for no reason I still waited a extra WEEK . I hope this location is closed down to be honest because they obviously don’t care about their jobs enough to give custom honesty ... PAYING CUSTOMERS. I WILL NEVER EVEN DRIVE BY THIS CAR MAX AGAIN ...THEY ARE LIARS AND DO THINGS OUT OF SPITE

They helped me buy a car the first day I was there. I am truly grateful

This was my first time financing a car. Im twenty-five and always saved to buy my car. Due to unexpected issues, I had to finance this time around. Sergio and Brian made me feel less anxious and more confident about my purchase. The price for my car was more than reasonable and the car was like brand new despite being used. I was impressed by how thorough they were. Definitely recommend this location to anyone looking for a new car and want it to be a seamless experience.

The process of buying the car was pleasant. The person who helped us was wonderful and very informative. My only complaint was two days after we bought the car my daughter had an oil leak all over our driveway and had to go back for something very simple. I feel like that should’ve been seen in there inspection that they say they do before they sell you the car. Also about a week later her windshield wiper literally flew off while she was driving so we had to replace the windshield wiper on the car wasn’t even a week old. I am also still waiting to hear back from an installation service that I paid for to add an accessory to the car. It’s been 2 weeks and haven’t heard anything yet. But that may not have anything to do with Carmax since they contract out so that probably isn’t their fault. All in all it was a pleasant experience though and when I am ready to buy a new car I will most likely go back.

Great in all regards! My agent was super (Greg) experience was easy - we will use Carmax in the future

They made me an offer on my vehicle and Ive been back twice and now Ive made another appointment to sell my vehicle. If they dont want it say so I dont have to sell.

This was an easy experience, we put in all of the vehicle information on line. Arrived at our appointment time, was greeted and served by Brandyn, who was very nice. He took pictures of the vehicle, to confirm what we put on line, sent them in and in more minutes they returned with the same offer that was online. Then cut the check.

Easy to deal with the. No haggling. Considerable delay in getting vehicle to my location. Need to rework your invoicing schedule for payments. By the time I get my invoice I only have 6 or 7 days before its late. Major complaint was vehicle condition on delivery. Mechanical problems -- dead battery (2 calls to AAA), bumper problems and physical damage were addressed. Truck was absolutely FILTHY, No detail prep done at all. I had time to clean it since it wouldnt start until you replaced battery. All in all, C+,Could have been a lot better.

I had an excellent experience having a car shipped to the local CarMax, and going through a test drive after it arrived. I worked with Brandon and Greg and they provided a pleasant experience going through the details of the vehicle and providing the assurance that the car was exactly as it had described it online. The friendly and pleasant experience will make me a likely future customer. I have already referred someone else.

Very smooth process finding my car that I wanted with the certain features that were a must. The transfer was quick and I love my new SUV. The buying of my current vehicle was fast and gave a good price. I recommend highly Carmax!

A no-nonsense, intuitive car buying experience thats perfect for those who havent purchased through a dealership before.

I thought this was a great place to do business. Jared Murphy was very professional and laid back. He took care of our needs in a courteous and timely manner.

There is only one word to describe my experience with CarMax. Phenomenal!!! From the beginning to the end!!!! If your looking for great used car or truck, do not hesitate to give this company a try. I used the Myrtle Beach branch. Great experience from the first call and choosing my car to the delivery from NC, then test drive all the way to the final sale. Phenomenal company!! Thanks to all, I’m enjoying my BMW to the fullest!!!! BTW Ask for Marisa she is the special person that made this a Phenomenal experience for me. Thanks Marisa!!!

CarMax made my experience one of a kind. The process was so easy, and Terry who helped me once I brought my car to CarMax. The process was quick and I had my check in my hand in less than a half hour from my appointment..I highly recommend them. I will definitely tell all my family and Friends how awsome CarMax was!

I received a very fair estimate online and when I brought the car in, I was paid the exact amount of the estimate. It was a very stress free transaction. I would highly recommend Car Max to anyone interested in selling their car.

Everything went smoothly. Our representative, Dennis at Myrtle Beach took care of everything!

Horrible customer service.Very frustrated... bought a car at CarMax online, pick up was in Myrtle Beach, thought it would be fun to pick up.Filled out all paperwork online, submitted everything for a easy customer pick up, drove 16 hrs, showed up at 11 am appointment, had to wait 3.5 hours to have a salesperson meet with us (said that they overbooked), then it took another 4 hours to redo everything, and salesperson had no idea how to complete paperwork.Plus car was a mess...do not do business with @Carmax they absolutely suck.Not the way car buying shoud be. #frustrated

First class service from start to finish. Everything was business-like but friendly at the same time. I will do it again in the future.

My wife and I had a wonderful experience with Carmax. My trade in of my vehicle was flawless. The people we dealt with including Mya and Larry Williams were outstanding. Absolutely recommend going to Myrtle Beach Carmax for a great experience!

All staff that I had contact were very professional and easy to get along with. I had reviewed several other car buying sites. I commend all the staff at the Myrtle Beach, SC for their attention to detail

Over priced isnt even the start. I was in, looked around and they dont have anything under 20k.

Great service friendly staff always nice to work with

It was quick and easy. We were able to transfer a car from a CarMax near by. We test drove it with no pressure to buy it because of the transfer. Very professional and very easy. They gave us a great offer on purchasing our old vehicle. We accepted that offer and are new owners of a 2019 RAM.

My husband and I are very happy with Carmax! As soon as we walked in the door, we were treated so nicely. The employees were cleaning the chairs and desks before we sat down, offered refreshments, and the process to sell our car took maybe 45 minutes! We got an awesome price for our car (way higher than any dealership was willing to give) and Carmax took care of everything for us. They made the process so easy, fast, and easy-going. No stress at all. I highly recommend!

Not all CarMax locations are equal. Our first experience with CarMax in Charleston, SC was exceptional. Our recent second transaction with CarMax in Myrtle Beach, SC was somewhat lacking. The CarMax system works great, but the point of contact can make or break even the best of businesses. We had a difficult time in coordinating and communicating with our sales associate, and the management support was not obvious or readily available. The key point is that if you are not comfortable with your designated sales associate, you should request to be transferred to another individual who can make the experience enjoyable.

The buying process is quick and easy! I would recommend Carmax any day!

The salesperson, Nikita, was awesome! She went through available vehicles in the computer with me, and showed several ones on the lot to me.The cars all had black interiors, which I did not want! When I told her that, she brought another car from the back of the lot. It had a black/light grey interior...and I bought it!

If your smart stay away from them they are all nice when u buy car there and sell u extra warranty that is a joke I bought a Honda civic and now sounds like a corvette and they do not care the mechanic that told me nothing wrong with it well I want whatever kinda poprocks he is one just stay away from them trust me and I never do reviews but what my husband and I went through with homaphobic slurs totally Unacceptable and uncalled for Ive never been treated the the way I was treated with carmax

The staff at this CarMax location are so helpful, friendly, and understanding. Theyve implemented COVID-19 protocols and the staff clearly makes an effort to keep those up. Its important to meet the needs of the customer and in my experience, they did just that. I worked with Dennis, who not only made sure I was happy with my purchase but took extra steps to ensure the process was simple and effortless for me. Even through some minor technical difficulties, the other staff members were there and ready to help. When I came back in a few days later, other staff members who I hadnt even worked with recognized me and welcomed me back. The car I purchased had to be shipped from another location, and it ended up arriving several days earlier. I feel I was given much better financing options than I would have at any other dealership. Even the offer I received on my trade-in was higher than I had expected it to be. I would 100% without a doubt recommend going to CarMax if youre in need of a new vehicle.

I would not recommend Carmax, any store to anyone.4 times a vehicle has been set up in progress to be delivered, after 2 weeks of 3 times, one... they sold the car out from under them and it was a confirmed sale.They have gotten nothing but a run around here at Myrtle Beach, they were approved 3 times, told the down payment and now are being told the type, very similar is more down payment, etc, older model car.Buy here, pay here would not take 5 hours and still sitting here.Theres your review for Myrtle Beach Carmax.Good luck if you use them, I hope your experience is more highly trained in their job.

Way better than dealing with at a Dealership! Everybody is helpful. Not pushy. Very black and white. One price, take it or leave it. Gave me more for my trade in here too.

I love the Carmax experience and business model so much I got a job with them. They are a great company, high in integrity, exceptional in service. My coworkers are the best and our management team works hard to help us grow personally and professionally. Shop here and you wont want to go anywhere else. You may even up wanting to join the team!

Great experience! Everyone is friendly, helpful, and was just an awesome experience. Thank you!

Showed up today, was interesting in looking at car I found for my mother online. Showed up during there reg hours. Doors where locked. People inside just looked at me and keep doing what they where doing. I was not the only one another gentlemen was there also and even said they must not want our biz.

I really enjoyed the experience from start to finish. perusing the website was easy. scheduling to see the car was also no problem. i worked with brendan and britteny. they were awesome! both were funny and we had great conversation. there was no pressure. they had a plethora of knowledge. the car was ready for me and looked great. i had such a fun and relaxing experience. would totally buy another car from brendan and britteny again. thank you again for all your help.

Low pressure sales. Good selection

Nice concept. This was my first experience with CarMax. I, specifically, was searching for a nice BMW 128i convertible within a couple hundred miles of my home in Myrtle Beach. After driving to dealerships up to four hours away and being disappointed, I clicked on this car in Fayetteville NC. I was surprised that they would, for no charge, send it to the Myrtle Beach store and reserve it there for me to test. Armed with the V.I.N., I was able to search its history before it arrived and after a good test drive, bought the car. Its exactly what I wanted and in my favorite color!You might pay a little more at CarMax but its worth it. You get a vehicle with a clean Car Fax, thouroghly inspected and detailed and the price advertised is the price you pay. The store is comfortable and Covid aware. Our salesman, Dennis, and everyone there was working hard, efficient and personable. Two thumbs enthusiasticly up!!!

Buying and selling a car was simple and easy

I couldnt ask for a better sakes person, Mya was amazing!! So much so, that I myself and my boyfriend each bought a vehicle from her. Mine was purchased 7/3/21 and his 7/5/21.

The staff was knowledgeable and friendly. We had an appointment and the wait time was short. The process of selling our car was very quick. We had our offer in less than an hour! We went back the next day and accepted their offer, which was very fair! That part took about half an hour. If I had another car to sell, I would not hesitate to return to Carmax and would recommend them to anyone who was trying to sell a vehicle!

Mya was very professional and helpful.

So I had searched for a specific year, make and model of car with a low mileage in the colors I liked, for months. I found one! Car Max had the option of me having the car transported to a lot near me -$199.00 cost.No worries. The vehicle was tracked and I was contacted to set up an appointment for the test drive/purchase of this vehicle at the local lot.Loved the car - price was competative - decided to trade in my car and was given more than originally listed online for my tradein. WOWI still have manufacturer warranty and 30 day to return to Car Max if I dont find this is the vehicle for me. I was not sure about the process but trying to step into the new age. THANK YOU SO MUCH CarMax - I like the people, and I love the car.

Recently bought my car here after relocating. Helpful, courteous and knowledgeable staff. They made this purchase the easiest experience Ive ever had to buy a car.

Very easy to deal with and very transparent

Rick made the whole process enjoyable. Sold my car to him for what the online offer was. Everything worked out great, Thanks Rick and CarMax!!!

They sold me a car they don’t own. Now I’m waiting for them to get in touch with the previous owner to fix the paperwork. Car is sitting on the street with dead 30 day tags. COMPLETE BREACH OF PRIVACY as they sent me poa, title, bill of sale from the PREVIOUS owner and expected me to take it to title office to transfer ownership from previous owner!!! Horrible store manager who was happy to talk to me until I told him his lack of privacy/security was concerning.Go somewhere else!!! Run!!! Go to your local car lot as there will be more honesty and morals with your purchase there than here.

It was a most enjoyable experience. I chose the car i wanted, with the features I wanted and it was that easy. Salesman was fun. My favorite part was seeing my car with a huge bow on the front. It was awesome!

Everyone was friendly, helpful and efficient!

I was very disappointed that my car was not cleaned and looking showroom ready when we went to pick up. Then the worst part was We waiting and after about an hour waiiting for it to be washed and cleaned then to be told “take it to a car wash and then we will reimburse you 🤨. The inside of it was ok but. It was not cleaned and new smelling. It is great after taking it to tje car wash where they did it inside and outside! We did get reimbursement but what a disappointment for such an experience that was supposed to be exciting.

Very Clean Store and Friendly Staff. Great Selection of Vehicles

Rich at the Myrtle Beach store was absolutely amazing. I was having title issues when trying to sell my car and he helped me so much I can’t even begin to tell you how much. Needless to say I’ll refer everyone to him.

Great experience.. I have been in the business before, I was blown away at how they have made it easy to buy a car. I will continue to use them for all my purchases for cars.

I got a quote to sell my car onliine that was $4000 higher than the dealer would give me. Made an appointment, spent 45 quality minutes with Dennis who was a total professional and returned on Monday to sign the papers and pick up my check. How much easier can it be?

Extremely rude. The manager Would literally stop talking to us and start carrying on a conversation with his employees and then come back and say something to us and then continue conversating with another employee that approached him. We were then told that there was nothing on their car lot to be sold Followed up with well there might be a few but not very many. I have never experience such unprofessionalism or rudeness.

The staff was excellent, very knowledgeable and helpful. The car I had ordered wasnt what I had thought, and they helped me find a better car. The process was fast and easy! A special thumbs up to Dennis, who closed the deal very smoothly, even though I brought some bumps into play

Not a wide variety of cars absolutely no selection for 4th generation Camaros92-2002 or 92 to 2002 firebirds

It was very easy and the people were great

After, my car was totaled after a car accident in May. I was looking for a suv. I looked at several different services through Vroom, Carvana and also Carmax. Carnax was the only dealership that had a Nissan Maurano with the color and package type I preferred. The staff was excellent 👌. My Nissan was actually shipped from Wilmington. They made sure to keep me informed in everything aspect of the car transfer. They even kept the dealership open 20 mins later on a Saturday while we finalized all the paperwork. I highly recommend Carmax!!!

Great place to compare used vehicles. Prices are very competitive and they will bring in vehicles from half the USA to test drive with a fee for the farther out you go.

My experience at CarMax was frustrating because every time I went there was a long wait to see a salesperson. Finally figured out how to get through to someone on the phone. Ordered a car I found on the app to be sent from another location, and got an appointment to drive it, after I had to call again and check in the status of it. That was the only one I drove, and bought it. I was ready to get my car buying experience over with. Their no haggle prices are good, and the best part is no hidden fees. In my search I found that other dealerships charge $628 closing costs, and have other added charges - Carmax does not do that.

Great customer service from start to finish. Fair price for my car and they made it really simple.

My experience with CarMax was seamless and pleasant. The staff at the Myrtle Beach location were courteous and knowledgeable. Britteny H was fantastic and the ultimate professional. Having a female perspective on the process was a definite bonus for me! Her knowledge and impeccable customer service sealed the deal. Thank you Britteny!

Absolutely terrible experience. First time I spoke with them they put a car on hold for me only to tell me the next day the car was sold. Offered to pay up to $200 in shipping for a different car to make up for their mistake. Find a car I like, ran the credit, got approved, put in for a transfer. Was told the vehicle will be here in 5-7 days. Everytime I call it says the vehicle is ready to ship and was expected to arrive May 18th. I called today (19th) for them to tell me they made a mistake and the car is now on hold for someone else. DO NOT GO HERE!!!!!! My credit was now ran for a car I wont even be getting because they dropped the ball TWICE within a week and a half.