The staff are really knowledgeable and offer you the best service you could ask for. They give the quotes for the best quality parts at the lowest price possible. Will always bring my car to this shop for maintenance and repairs.

TERRIBLE Auto ShopI would rate this a negative star if I have to, and I had the WORST experience ever in an auto shop.So my tires blown on the roadside and this is the closest shop to me, and I took it there. The guy told me that it is a very easy fix, and I can just pick it up in the afternoon. Afterwards, I came back, and they told me I need more fixes, and the part for that is 130 dollars, while when I checked with the dealer, it was only 30 dollars. Just for parts, they are ripping me off for more than 100 bucks, and that does not include the labor. Also they created more damage to my tires to a point where they are COMPLETELY unusable. TERRIBLE PLACE, AVOID AT ALL COSTS, THE DEALERSHIP IS NOT FAR!!! Never wrote this much of a review before but this shop does not deserve any good ratings.

First time writing a review for a Auto Care. These guys ( Jimmy and Joseph) at Firestone, Newark are understaffed and have no respect for someones time.I gave in my car for service on Saturday 06/26/21, with a commitment to get my car back next day, on Sunday. Out of blue they decide to close their shop on Sunday without any notice. On Monday told me that my car was ready and I took a uber from San Jose to pick it up. On arrival, they informed that one part is broken and they will need a day more. Didnt make an effort to call me and update that so that I didnt take an extra ride.It took the 4 more days and finally I got my car back on Friday, had to take a rental in the meanwhile and had no clear communication from Firestone on timeline.Brishing things aside, on Saturday 07/03, I booked an appointment to get a spark plug replaced for Monday. Called in before driving down again om Monday with a commitment that I will get the car back in two hour. After an hour at shop waiting, they had not touched my car yet. When inquired again with Jimmy, he casually comes in states that it will take 4 more hours without even starting the work on the car.Eventually I decided to leave with my car without any work after experiencing this poor professionalism. Will not be back in this shop again and dont recommend their service. Very poor in communication and delivering on the timeliness they promise.

Very good service. My go-to person is still there to service my cars.

I have been a customer here 10 years and i appreciate the customer serviceand technician Mr. T that works there. He has always taken care of my truck very well.

Nice costumer service l like

Shout out to Jimmy, Joseph and Tranh !! These people are a true example for a great customer care. You know you are in the good hand when they are telling you a truth about your vehicle. I got a good discount. It helps with my budget!I love the fact they went above and beyond to repair your vehicle on time!!THANK YOU FIRESTONES!!

They made an appointment at 7:00am for oil change. I came at 7:10 and the shop was still close. Another customers were waiting for them to open. Just wasting time here

My family and I have been going here for years. Taking over the family car, I have to make sure I schedule my maintenance out in accordance with my budget because Im in college and odd timeels due to my graveyard shifts. The team has been nothing but helpful, understanding, and upbeat during an otherwise depressing time in the world. Victoria, Jimmy, Joseph, and the OG mechanic I didnt talk to, thank you for keeping me on the road and working as a team to make sure the process was smooth.

My bro works here

I always have a great experience, ask for Mr.T for your needs- hes by far the best alignment tech Ive encountered and hes very knowledgeable. He does overall automotive work.

Customer service is great

PLEASE READ. I wish I am able to rate this location with 0 stars. I took my car in last week at 9:25am for my 2 front tires that needed replacement. The mechanic promised that the car would be done by 1:30pm but the car didnt end up being done until 6pm. This was not the worst part. My 2 front wheels have been squeaking ever since I took it in to Firestone. I took my car to get a a second opinion, who is a certified BMW mechanic. This mechanic confirmed to me that Firestone completely ruined my wheels and tires. There is a spacer that it supposed to go in between the tires and rotor & Firestone forgot to put them back on after replacing the tires. Firestone charged me $900 to replace the tires (because tires are that expensive for a BMW?) and am going to be more in the hole after this situation that was exacerbated by Firestone. Please do not take your car to Firestone, you will regret it. I am never going back.

Fast service

Got ripped off. Felt unsatisfied with the experience and would not recommend to others. The clerk lies and sells used products.

These guys did a great job helping me out with my warrantied Firestone tires. Its the 3rd Firestone Ive had to deal with since having 3 blowouts on this new car of mine, and they did make it all easy. They were so nice I brought them candy on my trip back to pick up my car.

They honored my alignment appointment, in and out within reasonable time. Small waiting area.

If youre not used to dealing with shrewd people, you will be taken advantage of by having your time wasted to the maximum here. They are short-sighted, giving misleading information to not turn your business away, sacrifice professionalism at every turn to save their cents and seconds at the cost of your dollar$ and day, and ironically your repeat business.

Fraud or Incompetency?What I experienced at this station is either an utter ingenuity to deceive, or gross incompetency. I went in for a flat tire and after incredible 3.5 hour long wait, the staff there recommended that I should change the tire and the reason they said so is because they found some gooey stuff inside the tire and they don’t know how to handle it. So basically they don’t know how to fix a self sealing tire, instead they recommended me that I should buy a new tire and replace the old one for $200. It took 3hrs to come up with this diagnosis while I was promised a one hour wait time. The atmosphere in the store is very disorganized and they don’t win in this either. I recommend everyone to not visit this service center unless you don’t have any other option.

I have come here multiple times, before posting a review. So here we go...For starters the location is great, its one of the few locations that has enough parking for the work that they do, its right next to a mall so you can drop your car off and go shopping while they work.However, the time it takes these lazy pieces of trash to do even the most simplest of work will leave you asking... Why?Advice to you: If you decide Firestone is for you and choose this location, do yourself a favor and dont. Even with an appointment, it took 4 hours to get new tires installed. Coming from a family with mechanic background, I have witness a full change of all four tires in 45 minutes.Now heaven forbid, you know mechanics or rely on your vehicle, and decide to question them on the service. They will lie to your face and promise you immortality to keep your buisness. And then as soon as you feel like your in good hands, you gaze into the garage and see all of the employees doodling on their cellphones and not working on your car.There is no excuse for the lack of hard honest work going on here. Its a shame negative stars is not an option.

Technician are very helpful. Good and safe location. Plenty of parking space. I will recommend this repair shop to all my friends.

Johnny was very helpful and experience was good. Willing to work with me and help me find alternatives with parts.

When i have the worst day, Victoria is my sunshine of the day! make my car work, and me feel better. Thanks!

Khaleel is good and Jimmy is good Manager

Great service.... and pretty fast

The technicians and staff were very accommodating and helpful in replacing a tire for me for the 2nd time. They told me to come in at my convenience...then had it completed in a timely manner. AND THEY DID IT ON ONE IF THE HOTTEST DAYS WEVE EVER HAD HERE...thank you all very much

Great friendly service, quick and knowledgeable

YEA !!!! I finally found a good and fare place to service my cars.Thanks mark,ryan and Troung for the great work on are cars.

I had a talk over phone and got a quote..It was a quick quote and prompt service. I recommend this place.

Waste of time, tires and wheels were too wide despite writing down on the website what it was for. They assumed because I brought wheels and new tires I wanted it done next day (had 4pm appt). Two guys in the garage bay couldnt get it done.Went to another place with 1 guy working in the garage bay, no scheduled appt and he got it done!!The tire shop by the 76 gas station was a waste if time.

They take too long for any service because it seems they only one technician. As a result, they tend to hurry things up and do basic mistakes. For my cars oil change, he forgot to close the valve properly and hence I saw a big puddle of oil leaking onto my garage floor the next day.Also as part of complete inspection, they (he ?) did a very poor job.. I was advised to replace only the front tires (because the wear and tear on it was very clear to naked eye.. one doesnt have to be an expert to notice that). But I found out my back tires also didnt even pass the basic penny test for tread wear. Its very poor service if technician misses such basic stuff..

Bait and switch. I went for a oil change and a flat tyre. The guys call later to say he needs to change the Tyres. I asked him how much and he says he needs to change all 4 other wise will have transmission problems. So I asked him how much and he says 1200 for all 4 run flat tyres. Next day when I go to pickup the car I was given a 2k bill. When asked he said the guy who talked to me wrote down I said yes for 2k.Worthless local business. Go elsewhere.

Nice Management. Good place for car service

Great Auto repair company came in at 1100 for my appointment was done by 1130

Great work by firestone team for my car battery and quickest service ever I saw

Good staff a lot of parking

Absolute joke. I dropped my van off because it was shaking while I drove. They told me three parts needed to be replace and they would guarantee it solved the problem. And 800 dollars later and literally the exact same issue is happening. Not to mention they told me that they would have it done end of day, it wasn’t done till the next day at 3.... Don’t go if you can avoid

Same tires i suppose to get from this store for about 600 dollars i got them for 380 at a local store on Whipple, Hayward CA. And i got this deal, life time tire rotation and wheel balance. But every-time i went there they come up with an excuse of not doing it. First on old tires, they said the tires are worn off and when i got new tires from this other shop and then they said the deal was only for the old tires. I have lifetime alignment on my Lexus. They did alignment good for first time and after that they mess it up (i guess purposely) and the tires started damaging from inside and before i know it was to late and this guys said i suppose to keep checking and keep the air right in tires. --- Totally Sucks --- I advice to look for some other shop.

I go there for all of automotive work. I drive for Uber so I need maintenance on my vehicle regularly. They never try and sell me services I dont need.

Overall a decent shop, but make sure you check the invoice and question their findings. They sometimes will try and sell you services that you dont need.

I changed the oil here 3 times here 40861 Fremont Blvd, Fremont, then there just to change the oil 2 hours and not friendly, next time I changed here 5795 Mowry Ave, Newark, there too not friendly and the office is very dirty and dust, my son watched TV and Someone came and turned off the TV! If in the office like this, so I do not know how they changed the oil !!!

The people are there are friendly hardworking

Friendly people good tires and satisfied with tires.

I bought my tires here and I have them serviced for free every 5000 miles. Good service everytime.

5 Hrs to rotate tires and front end alignment one more star if they would have told me at the beginning instead of being there for 2 hrs waiting these services were performed at no cost 3 stars instead of 2

Great service and great prices

Appointments are joke here. I get an appointment and show up on time to be told I have to wait 4 hours for an oil change. What is the point of an appointment then?

I went there yesterday and though I saw two people at the front desk no one bothered to say that we will be right with you shortly or anything like that but even then Im OK but after long wait they came back to address my query but it was not resolved.

Long wait and inadequate quote.. never coming back

I went here to fix a flat tire. They said the tire had to be replaced. But they replaced a tire which isnt of right size and charged 200$. I had to change it again in a different place. Bad experience and Not recommended.

Liars. I went there at 10 am with appointment for an oil change. I called at 5:40 and was told the car would be ready at 6:30. I arrived at 6:30 and was told the hadn’t started working on the car.

Overall, decent service.

This Chines guy literally doesnt know anything . They charged me $120 only for one tire which is insane . Bad experience

Good service

Solid service. Friendly staff. Shout out to Ryan W. Thanks!

Great service!!!!

Good service

Good service

Update the photos.You have to take time availability to be able to be attended

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