I was looking to purchased a truck and couldn’t find anything near me in Indianapolis which suited me so I went online. It’s hard enough looking for a vehicle locally and even tougher online. But I was able to find this beauty at the Pinnacle Ford dealership (see photo) So after doing my research the choice was easy. When I arrived the vehicle was waiting like the chariot it is! Jared and his team are friendly and definitely knowledgeable! I did have one concern, there was only one key. But Jared was able to get me another one without me going back to Nicholasville, Ky! Thanks guys!

I had a great experience from start to finish. The sales staff (Hunter and Josh) were both very knowledgeable and friendly. They had the car I had contacted them about ready and waiting for the test drive. The sales negotiation was transparent and we easily agreed upon a price range, based upon a pending vehicle inspection. Once the inspection was completed, we negotiated a fair compromise for both parties and I left with the vehicle 30 minutes later. While financing was not part of this sale, I did meet with their finance person to complete the purchase documentation. She, too, was very friendly and knowledgeable and I wouldve been happy to work with them if it was necessary. Overall, I found it to be a friendly, low pressure environment with honest people who were willing to strike a deal that was beneficial for all parties involved. I will be back in a year or two when its time to look at a new vehicle. It really was a great buying experience.

Easiest car-buying experience of my life! From ownership to sales to finance to driving off of the lot, Jared, Ramsey and Robby listened to all wants, needs and concerns, and put me in the best truck for me and my family…but mostly for me! I definitely recommend Pinnacle to anyone I know!

Great dealership! Very friendly and professional. Josh did a great job, very helpful and always quick to return calls or texts. Thanks for a great experience!

Excellent from start to end. By far the fastest, smoothest experience Ive ever had buying a car, anywhere.....

It’s our first time to buy a new car at Pinnacle Ford and Reese helped us out tremendously even getting the color of the car that we wanted. He did such a nice job!

This is, by far, the most friendly and professional dealership I have EVER visited. I have not felt so welcome anywhere else in my life. I found a car that I absolutely loved here online and from the minute I placed the phone call until the minute I drove my new car off the lot, I was not once left dissatisfied or with any doubts. They had the car cleaned, prepared, and ready to go before I even arrived. The whole process was incredibly smooth and to my accommodation. I drove 6 hours and they made it more than worth my while. I would be lying if I said I wasn’t sad to leave this place.I want to specifically mention Tony, Brandon, and Kevin for their high professionalism and incredible generosity and accommodating attitudes. They made it very clear that customer service is their top priority, and they did not disappoint. From speaking on the phone initially with Tony, sitting down with Brandon upon my arrival, to finalizing everything with Kevin, I could not have asked for a smoother process or a more accommodating and professional group of gentlemen. I will absolutely be recommending Pinnacle Ford to everyone I possibly can and you can assure I’ll be back if/when I ever need another vehicle.Thank you all so very much!

My experience with the Pinnacle Ford staff was amazing. Ramsey, John, Daniel and Sertan were great to work with. I bought a car online and it wasn’t what I ended up wanting so they worked with me to find one that I was satisfied with. They were very helpful throughout the whole process and I could tell that they really cared about making their customers happy. I would recommend this dealership to my friends and family.

Thank you Ryan Wessling and Amanda Watts! You guys are the best! I bought my Jeep Rubicon here! I was kinda hesitant to do an online purchase but these two people made it easy for me. It was shipped from Kentucky to Arizona. Had some issues with registering the car here in Az, but Amanda Watts personally took care of it and supported us for 4 months after we purchased the car. You can never find a better customer service than that. Did I mention that she is the best??? 😄 thanks again!

We had a great experience with Pinnacle Ford. I highly recommend this dealership. Ask for Ryan Wessling! Mike was able to assist as well, thank you. This showed me great teamwork. My vehicle was ready for inspection and a test drive upon arrival. It was a pleasure getting to know you guys! Thanks again!

I’ve gotten two cars from Pinnacle Ford. I’ve loved both my cars inside and out with no issues. The customer service is really the reason why I continue to come back! Ash and Matt are awesome and have taken really good care of me each time I’ve came in to look and get a vehicle not just on the lot but off the lot as well! Thanks again! Looking forward to doing business with you all in the future

Robbie Sapp was very honest and helpful. He listened to what I wanted and was willing to not only offer suggestions but also allow me to look at whatever I wanted to look at. I went twice and was just as respectfully alone as I was with a man accompanying me. I didn’t feel rushed or pressured in any way but I could also tell that he cared. It was the perfect balance. I highly recommend him specifically. I’m very happy with the vehicle I chose.

I had my Lincoln MKC serviced here several months ago, including an oil change. The car broke down on the way home and they had me call Lincoln Roadside assistance to tow it back because they couldnt get to me for several hours. I waited about 2 hours for it to be towed. In the end, it had double the amount of oil in it as was supposed to be... either they overfill it or never drained the old oil out. This caused oil to get into the cylinders and foul the plugs. I got the car back 3 days layer, but other than a service advisor saying she was sorry, they did nothing for my time or possible future adverse effects on the engine, not even removing the oil change charge. I reviewed at that time and the dealership posted a response saying they were sorry and that the service manager would contact me asap to make this right. This,however, was apparently just designed to make them look better, as I have never heard a single word from them again. I recommend highly that you avoid this dealership for repairs, as they apparently cant even pull off an simple oil change.

Good deal for my trade prompt service from salesman, also great service from finance. And great service from parts. Over all very satisfied with this dealership. 👍😊👏

Really impressed with their great selection of Fords. Highly recommend their service department as well.I got a no nonsense deal on a great vehicle.

Robbie was great to work with! I didn’t feel pressured or rushed to make a decision on a vehicle. Thank you for your time and patience!

Can’t speak highly enough of this dealership! Kevin helped me buy my first car without any hassle, stress, or pushiness. He assisted in finding exactly what I wanted and needed, was patient and communicative, and made sure I was comfortable every step of the way. I was able to find my perfect car for the perfect price and was in and out in only a couple of hours. I couldn’t have asked for a better buying experience or a better salesman to work with. Definitely ask for Kevin when you stop in!

I purchased my vehicle from this dealership in 2017 and have brought it back for some maintenance/oil changes over the years. The buying process was okay, however, this last time I had a horrible experience. I had come in for routine service and an oil change. The car is a secondary vehicle so it only has approximately 15k miles on it so it wouldnt need a lot of work. I was speaking with the lady in service, and she mentioned what would need to be done. I had three things needing (or supposedly) to be done, 1 free oil change and two other services that were mentioned to be $29.99 each. I came back with $80 cash because I was definitely under the impression my bill was going to be right around that amount and was told it was $250 because an additional service was $160. She said I agreed to the service, which maybe in conversation the service was mentioned, but the price was absolutely not and there was obviously a huge misunderstanding. The manager said they typically take $10-$20 off, wow what a generous savings. I expressed that I would really be unable to pay that much, but still ended up leaving paying $220 or else I would have had to leave my vehicle there until I paid. For a car that really didnt NEED anything besides an oil change, it was quite an expensive day with a lot of misrepresentation and frankly just a way to take advantage of someone. Even with free oil changes, I would never go back -- I take my other vehicle to another location and with paid maintenance and paid oil changes, I have NEVER spent that much money, and especially blindsided and unknowingly. The last time I had my oil change, a part just happened to go missing, and I thought it was an accident, but realistically now that I continue to have bad service, I am sure that was yet another way to take advantage of me. I would be VERY careful going to their service center, and make sure you know exactly what you are paying for. Lastly, I called to speak with a manager and got tossed around on the phone and never spoke with anyone in a manager position since I had mentioned I was interested in a partial refund. Funny no one is available when it requires them owning their mistake and having to dig into their own pockets.

I attempted to sell a company vehicle to this dealership, however they seem to be incompetent as far as how business ownership works. You would think that this would be base knowledge for this line of work. This was, however, to my benefit since the next dealership I went to gave me almost 10k above Pinnacle’s offer. Don’t go here unless you want to get ripped off & deal with rude people who don’t know what they are talking about.

Fantastic purchasing experience from start to finish. I was not expecting to purchase the perfect truck Ive been searching for today, but after finding it here, seeing the price and dealing with Ryan Wessling, I simply couldnt turn down the deal. Absolutely recommend Pinnacle Ford and Ryan!

Hunter Hollingsworth made buying my first car super smooth and easy. 10/10 would recommend for anyone making a purchase.

This was the easiest car buying I’ve ever done the people were great they done everything to help each other out and shorten your time their . They explained everything the dealership gives you a lifetime power train warranty When ever I’m in the market again I’ll be going back their …

My buying experience was wonderful. Michael Laile was very friendly and helpful. He took the nervousness away that comes with buying a car. I will definitely recommend family members and friends for their next car buying experience!God bless everyone at Pinnacle Ford!

This is the second vehicle I’ve purchased from Pinnacle Ford. They are the best dealership I’ve ever dealt with. All of their people are top notch and work hard to provide the very best deal with the very best service.

I’m a first time purchaser looking for a Ford F 150. I saw a decently priced F150 on Pinnacles website drove an hour after I got off work to see this truck I was told over the phone it had not been sold. It had been on their site for a day. I test drove the truck it was perfect, everything that I was looking for. I sit down with the salesman and we were discussing the numbers and he shows me a “safety package” fee, I asked, what is this? and of course the reply was vague and did not sound beneficial at all. I asked if we could remove it or if it was optional the salesman said yes it’s optional. However, he wouldn’t remove it because he had apparently made an agreed upon price with that safety package included with someone else on the same truck that same day (even though I was told on the phone the truck had no web sold or signed for to anyone). I told the salesman if he took it off the “safety package” I would take the truck home that minute but he still refused. Then proceeded to try an push another, more expensive truck to me. This was truly a horrible experience for me since it was my chance at purchasing my first vehicle and that truck was my dream truck. AB was not helpful nor did he care about customer satisfaction. Only cared about lining his pockets with more money.

Amazing team at pinnacle Ford, from sales to the business office. Especially my salesman Ryan Wessling he helped make sure I got the vehicle I wanted with all the features I needed. From start to finish I can’t say how thankful I am for the stress free and easy purchase of my new vehicle. I highly recommend them and will definitely be back for repeat business in the future. And thank you Ryan for serving this great nation as well!

I could not be more pleased with my experience at Pinnacle Ford. Given that Im in the Cincinnati area, there are more convenient dealers; however, I will return to Pinnacle Ford when Im ready to buy again.

Purchasing a vehicle at Pinnacle Ford was the BEST decision I could have made. I was a stranger who just walked in off the street to test drive a car I literally thought I was going to buy somewhere else. A.B. was professional, helpful, friendly and not at all pushy. I ended up right back at Pinnacle to buy my fabulous 2021 Ford ST and I got a great deal with a great warranty! I highly recommend them!

We purchased F150. Brandon our salesman was very professional and very polite. He didn’t push us into anything and listen to us. He made sure that we were taken care of us. He went above and beyond. Finance guy was very professional and very polite. He also went above and beyond to help us. I would recommend these two to help anyone. Thanks for a speedy and pleasant experience.

Easily the best car buying experience weve ever had. No feeling of pressure while we were looking, no waiting around for hours to purchase, and thanks to their pricing strategy (they make absolutely sure their price cant be beat by any local competitors) there was no feeling of regret after buying.Michael Laile really went the extra mile to help us find the vehicle with the features we needed at a great price.

This place is a joke!!! Had appointment for oil change and to check out a issue we are having with it. Dropped it off Thursday around 4 pm and just picked it up!! They never did anything to it!!! I just picked it up Saturday morning not even my oil got changed!!! We called numerous times Friday to find out what was going on with it after about 20 phone calls we talked to a lady called autum that was absolutely clueless she couldnt even tell us if the oil had been changed!!! They left it unlocked Friday night when we went by to see if they had it indoors or outside it was left out side unlocked!!! No apologies nothing!!! She said she had some family emergency??? That had nothing to do with my truck and she wasnt the one working on it so she is completely clueless on everything!!!! I asked for the service manager name her response was he isnt here!! I ask again for his name she gave me his first name only!!! Who ever is running this place you really need people who are knowledgeable and who can provide a service for your customers who have appointments!!! If not I say this place wont be in business much longer.

Josh Walls was very helpful in purchasing a 2017 Ford Mustang! Him and his manager made sure to get us the best deal possible.

Seen there ad on line for a Ram2500. Made a few calls, went up and checked the truck out then bought it a few hours later. Extremely straight forward and easy to work with. I asked a question and got an answer, no dealer run around like usual. Love the truck and over all experience, salesman even got me a Mt dew, tank of diesel, and DEF fluid for the trip home. Not a Ford fan at all, but would definitely buy here again!

Poor. Made a service appointment on the phone with a real person. The appointment wasnt put on the books I was out of luck. Do not do business with this dealership.

Thank you Ryan Wessling for helping me find my new SUV! I absolutely love my new vehicle !! He is a great salesman and he made sure that we had a great buying experience with great customer service ! Reach out to him when you stop at this dealership !

Kevin my sales person was awesome, the process was quick .All in all really good experience..Filled my fuel up and washed my truck.Cant say enough good things about Kevin he is a great person and made it simple and quick.The guy in the back that sets your paper work up and gets it signed is an amazing guy also very helpful in explaining everything .( but he takes all your money too ...lol ) if down the road they take care of any issue i might have i hope they do as good as they have selling me the truck it will be a pleasure to let them help with my truck.Definitely recommend looking at these guys for your new or used car purchase. It was actually a lot of fun. Thanks kevin i really appreciate your help in getting my new truck.

We had a wonderful group of men helping us obtain our first Ford expedition..we normally are chevy people but we had such a wonderful experience with everyone that stayed late..especially Brandon he was so professional and took time to show us old people how to use everything that the vehicle can do

Today I made a trade for a 2013 Ford Mustang GT and had the best experience. Ryan and Ramsey really worked with me and exceeded my expectations. If you are looking for something definitely stop in and talk with them!

We have had 10 star service from the moment we walked into the store for the first time. Pinnacle has always gone above and beyond our expectations for caring about the customer. Thank you guys for all that you do!

I highly recommend dealing with Kevin at Pinnacle Ford. He’s went out of his way to stay in contact afterwards to keep me up on service dates etc. super nice guy to deal with. Low pressure sales.I’ll definitely go back for my next purchase.Thanks

I truly had a great experience with Pinnacle! This was my first solo car buying experience and they helped from beginning to end. I worked with Robby primarily and he was great!! Professional, funny, kind and patient. They found the best form of financing for me and made it happen! So bottom line, A+ service!

New Hudson Auto has a great warranty program and a motivated sales force. Maybe the finance people are dishonest, so read before you sign!

Our salesman AB was very knowledgeable, accurate on information and polite. He was very prompt in getting answers for our questions. I would highly recommend him

We have waited a couple of weeks since our purchase of our vehicle but now I can gladly say that it was a great experience thanks to Ryan Wessling, he is the to go guy if you are looking for a vehicle..he was very honest and courteous about everything and is also very cool guy !! He made us feel very comfortable and welcomed.. highly recommend 👍

Staff was friendly from salesperson, to sales manager to F&I staff. Pretty laidback atmosphere and never felt pressured to buy. I drove 75 miles to buy a certain vehicle I could not find closer to home at a very fair price.

Could not have been happier with the buying experience. Would recommend Pinnacle to anyone!

Had a great experience thanks to Ryan Wessling. I believe he went beyond what was expected to help me make a good decision and get the car I wanted. Great guy, seemed really sincere and honest and stayed way later than he was supposed to on New Years Eve to get me a good deal. Thank you, Ryan, I will def recommend you! Also Kelly in service has been very courteous on the phone, hoping he follows through when my tires come in!

As usual great service at Pinnacle.They take really good care of your vehicle while servicing and this time even sprayed it off. The only reason for 4 stars instead of 5 was that one of the employees could have been friendlier. The manager was super nice. He introduced himself and said if I needed anything to just ask. I really appreciate that kind of service.

Every one at this dealership treat you very professionally. They cater to your every need and make sure you are satisfied in all aspects. I wouldnt go anywhere else.

Sales person was great but once I moved to finance the guy added on several things that where supposed to be included with the car but where add ons that cost over 2000

Although I was unable to complete the purchase since the vehicle malfunctioned as it was being delivered, the overall experience was great. Robby was very professional, straightforward, honest and helpful. I felt like I was working with a big brother who wouldnt steer me in the wrong direction or allow me to proceed with a purchase Id regret. Good luck Robby! Im sure because of your personality and honesty, youll be in this business making lots of money for years to come. God Bless!

One of the Owners, Jared truly cares about his customers!! Revived my belief in customer service!!

Since my last post was deleted. I’ll post again fraternization is illegal. Please keep your wife’s, girlfriends, and daughters away!

This was the best car buying experience I have ever had. My sales associate, Michael Laile, was the most professional car salesman I have ever worked with. Michael sent me a pic of a beautiful 2105 Lexus IS 250 on Friday afternoon and I owned this sweet ride by Saturday at noon. Paperwork was already prepared upon my arrival and the signing of the documents was easier than any I had ever experienced . I would recommend anyone looking to make a change in a vehicle, contact Pinnacle Ford Lincoln and see for yourself how professional and friendly the sales and finance staff are. Thank you so much Michael for making this change for me a very pleasant one. You are the best!!

I came in to view a car that was listed super cheap. It had no issues, it was mechanically sound, and the reason it was so cheap was because it was a manual. So I purchased this used car that was previously owned by one of the technicians who works at the place, and it was not mentioned that the car had extensive electrical issues due to mice damage. There is no way this was overlooked due to said technician bragging about how much tools he had at his disposal to take care of said car. There is a permanent CEL that is due to the engine skipping timing. This can be due to engine failure or, said technician who lied about mice damage flashed the ECU for a performance tune and then reset the battery before selling the car. Said engine issues will potentially compromise the longevity of the car. But our technician friend bragged about how he babied it and then how he only was selling the car back to the dealership during one of their promo sales because it was too good to pass up.For the price Im not upset about the car, Im upset about being consistently lied to. I can just say that I want people to see my experience, and I wont be back.

Really great car shopping experience! They didn’t have the particular vehicle we were looking for, so they found the perfect one and brought it to the dealership for us to purchase. The employees were really kind and helpful throughout the whole process too. Definitely would recommend!

The easiest car buying transaction that I have ever experienced. Everything is transparent and all the questions were answered to my satisfaction. The showroom is inviting and clean. Employees are friendly and courteous. Highly recommend this dealership to everyone. Thank you so much for a pleasant experience.

Beware before making an appointment for your car repairs that they have tools to fix your car. I should of been told this before buying the car.

Had a great sales experience with Ryan. He was very courteous along the way, even when I changed course, and did everything possible to make sure it was the right vehicle for me. Once the decision was made he ensured everything went quickly and smoothly. I love my truck. Thanks!

Ryan Wessling is best salesman ever!!!! Straight shooter and straight to the point. And guaranteed good laugh while your there

Awesome!!! Dealership these guys went above and beyond to get me in the truck I wanted, even when it looked almost impossible. This team is great, drove almost 2 hours one way to trade with them and will definitely do it again, I highly recommend!!!

Great experience with Brandon. He found the car we wanted and had it ready quick.

Pinnacle was an easy, no nonsense dealer for us. We had a young man named A.B.Francis as a salesman’s. He Was very knowledgeable and got us in and out.

Ryan Scott wessling was an amazing help to my family we got in and got out with a brand new car I would suggest to anybody to come and see Ryan Scott wessling he works magic 👏🪄

Cant say enough good things about my recent truck purchase experience at Pinnacle Ford. At the end of the day all we truly want is the most for our money and to hopefully drive away somewhat satisfied. My expectations were more than exceeded and I drove away WITH A BIG OLE SMILE ON MY FACE in a beautiful new F-150 that was loaded with more options than a luxury sedan. I am not joking!! Hell its so nice I dont wont to get it dirty, just dont let my buddies hear me say that lol.. All jokes aside it was a very nice no hassle experience and I truly drove away very happy!!

Matt was very helpful and not pushy at all! Not your typical truck buying experience. I highly recommend Pinnacle Ford!

Wow! Where do I even begin?!I started searching for a vehicle in December, I drove hours away and gained many salesman’s cards along the way but I couldn’t find exactly what I was looking or felt like I was being rushed into something I wasn’t even interested in until I met Brandon with Pinnacle Ford! I knew the quality I was looking for and had a price range to stay within and I told him that the first day we met and he searched until he found it! He never pushed or hurried or made me feel like it was a rush deal! He was so patient with all my pickiness and worked so hard to find the right vehicle at the right price! Not only did he find the perfect vehicle, he went out of his way and brought the vehicle to us since we were not able to make it to the dealership! If you are looking for a place to shop that makes you feel right at home, doesn’t push you and works hard to find the deal you are wanting, Pinnacle Ford is your dealership and will ALWAYS be from here on out, ours! Thank you Brandon and Ramsey all the staff at Pinnacle Ford in Nicholasville!!

My experience at Pinnacle Ford in Nicholasville, Kentucky was very pleasant. My sales consultant was helpful But not pushy and my entire experience took about 3 hours! My only complaint is that I felt like my vehicle could have been detailed a little better. Regardless I got an excellent deal on a great vehicle and would definitely recommend Pinnacle Ford to others.

My experience is with the services department - Really nice guys and they take the time to make sure they take care of you. I switch from Paul Miller Ford to Pinnacle Ford do to customer service quality and quickness to get me in and out in the road. They dont like to waste their customers time like Paul Miller Ford does. Highly recommend Pinnacle Ford Lincoln

Vehicle was towed to Pinnacle Ford for service for transmission issues. They promptly called and kept us informed throughout the process. Very professional and considerate. They rebuilt the transmission, solved some other electronic control programming issues, repaired some unknown oil leaks, and completed all work under original factory warranty. They even cleaned up the vehicle before pickup. Fantastic experience!

My husband, Kelly, had been looking for a truck for some time but was unable to find one due in part to COVID-19, there just werent any F350s available. Ryan was knowledgeable and very friendly. He and the rest of the sales team provided a good buying experience. He introduced us to the Service Manager as well so that we would be comfortable in the event we needed to use them. Our overall experience with Pinnacle Ford has been great.

I will first say the SALES department is excellent! Absolutely 5 star! They’ve went above and beyond just selling us a car! We would buy a thousand more from our sales guys Ryan & Robbie!However, the service department I wouldn’t even give a 1. We bought a brand new 2020 vehicle and have had to take it in for service twice. I know things happen in manufacturing and I’m not upset about that, but there is a total lack of communication when it comes to getting the service you need. We called and called for updates as to when our parts for service would be in. My husband had to call and question it and demand that we get the service they promised. When my parts came in I received a text message, but called multiple times to schedule my appointment without answer. I even left voicemails with no returned call. I had to respond to to the text message and was finally able to get it scheduled. My husband and I went to drop it off at our scheduled time and no one there knew what we were doing there. They had no idea that we were supposed to be issued a service car (they had to keep mine overnight) they even told us my part was not in and we would have to bring it back. After a not so nice discussion they found our part and got us in a service car. The next day I heard nothing on my car. I had to text them to see when I was supposed to pick it up (again no one answered the phone) they finally got back with me and said it would be another day. That’s fine, but again communication would have been nice. When I went to pick my car up nothing was explained to me as to what they did to fix the issues with my vehicle. I was just handed a piece of paper and off I went. The paper didn’t even discuss the solution to each issue I was having. We are more than aggregated with our experience in service. We expressed this on the phone and they couldn’t even offer an apology. Overall bad experience, and we are looking to changing our service to another ford dealership.

Salesman was a good guy and so was the finance manager. But never got what I consider a real detail on the used truck I bought. To be honest I do not think the detail department even touched it. I know it was late in the day but thats the job.

This is our go to Ford dealership for sales and Service in Central KY. Robby Sapp and all of the sales staff took great care of me when it came time for me to renew my lease. They helped me find the perfect upgrade and when they didnt have it on the lot they went and got it from another dealership hundreds of miles away. Highly recommend!

It was nice the salesman was great he did everything correct he explained what everything was on the paper work

Everyone was great there at the car. Lot. Me and my wife checked out five carlots before finding this one . they where great people. Even though we paid cash for a 2019 Nissan rogue they never once tried to push us to choose something else. I would advise snyone looking to buy a car truck or suv make sure you go to pinnacle ford firrst thing .

Quick friendly service. Did upsell on the service, but upon review of the manufacturer recommended services, saw that it was indeed due. Service was done quickly, car was clean and radio presets werent changed! (One of my pet peeves!)

Ryan Wessling is a magician..Super fast,super easy awesome guy..Fantastic service.

Pinnacle Ford made my buying experience a breeze and wasnt pushy like other dealerships Ive dealt with. Salesman I worked with was understanding of what I needed and got me in a truck I initially wanted. Great financing options and cant beat the lifetime powertrain warranty. Would recommend them to anyone looking to get a new Ford!

Our salesman, Brandon Vannoy, made this vehicle purchasing experience extremely easy. He was very open and honest with us from the get go. This is the first brand new vehicle my wife and I have ever bought. So we were a little hesitant about the whole process. The pinnacle Ford lifetime power train warranty on our 2020 Expedition is the best in the business. I will definitely be looking at Pinnacle Ford and Brandon Vannoy for my next Superduty purchase in a couple years.

My sales representative, Kevin, was amazing. He managed to get me a great deal! The customer service I received was first rate. Best car purchase experience I have ever had. Thank you!

When looking for a new truck, I saw the great price deals online and drove down (over an hour away). I came home with a new truck with more options than the ones around my home at a lower price. Staff were great people, no hassles. One of the best experiences Ive had buying a vehicle. I really love my F250SD with the 6.7 Power Stroke

I had a great experience at Pinnacle Ford. I made an appointment with the service department and they took good care of my vehicle. Great customer serve, great price, and great quality. They contacted me when any unexpected news with my vehicle arose and they contacted to let me know when it was time to pick up. They worked diligently to ensure I was satisfied with my vehicle. 5 out of 5 stars

Just bought a F150 XLT from Kevin. He was great to work with, awesome guy! Always a good experience at Pinnacle Ford.

Our experience with Pinnacle Ford was better than expected. Alec was honest in his assessment of what services were needed and cost. Alec also helped me with an issue I had with the Edge since we bought it from previous dealership owner. We will definitely be going back. I even received a really good car wash. Sometimes it’s the small things that makes customers feel appreciated.

Would absolutely recommend Pinnacle AND Brandon to anyone who will listen! Brandon was very communicative through our transaction, all done via phone, and email. And then went ABOVE AND BEYOND to personally deliver the vehicle to my driveway on his own private time. If you are looking for a new car, look no more!

The service department repaired an active recall, and I reported dents/scratches to my vehicle to next day. The service manager stated they would review the tapes and respond within 1-2 days, but is now unresponsive. Its been nearly 6 weeks now and Ive made several attempts to follow-up to simply confirm the findings of the tapes. Oddly suspicious that they cannot address such a simple question... Moving forward, Ill work with a more reputable dealership.

Michael Laile was Outstanding, extremely patient and helpful! He helped us fine the vehicle we have been searching for. He answered all our questions and listened to our wants and needs. And the signing process was quick and easy. I highly recommend him 10/10. If your looking for a new vehicle or a used vehicle definitely ask for him.

I drove from NCarolina for (2) reasons the great price you gave me on the suv and MAINLY in part due to the OUTSTANDING SERVICE I received from my salesman:SERKAN URETE. If I could I would give him 10 stars, he was very professional at all times and answered every question I asked of him. I wish more car salesman were like him. Made the 425 mile trip worth it. Thanks again Serkan.... YOU ROCK!!Gregory in NC...

If you want to schedule in advance an oil change, but want it to take 5 hours to get done... this is the place. If you want to buy a new car and have the paint bubble up on anything aluminum within 2 years and not be covered by a warranty... this is the place. If you werent planning about making a fuss or complaining about any of the above, but they wont stop sending you texts and emails until you do.... well.... come on in brothers. The waters fine. (But not the paint. Google it. Ford aluminum body paint.. they have an issue you are going to be expected to roll the dice on. Looks like theres some class action business to be explored when I finish my reviewing)Good luck!Maybe now theyll stop bombarding me with review requests. Welcome to social media marketing 101 pinnacle ford. I hope youve enjoyed it as much as I have.

Ryan went above and beyond to help us get a truck. We couldnt have asked for anyone better, so kind and helpful. Im thankful we found him to help us. He was genuinely concerned about us and our concerns and answered every question we had. I would highly recommend him. I will without a doubt be back for my next vehicle purchase. #Ryansrealdeals

Been servicing our cars are Pinnacle for a couple years and this last visit was the best experience we have had. Danny treated us like a valued customer. Listened and then communicated back in a timely manner the issues that needed to be repaired. Car was ready and clean when he said it would be complete.

Michael Laile was our salesman and we couldn’t have been happier while working through buying my wife her new car. He was knowledgeable, honest, responsive and took care of everything from beginning to end. The dealership also did a nice job and I’d buy another car from them and definitely would from Michael. Thanks for all your hard work to help get my wife the car she really wanted.

I started of my quest to buy a new truck by contacting multiple dealers in the region by email with the exact specifications of the truck I wanted and was seeking the first round of pricing by email to narrow down the dealers that were willing to negotiate. I got responses from about 3 out of 8 that were more than the standard come in and lets talk. From these 3 dealers I was quickly able to determine that Glenn Ford was the most interested in earning my business and was willing to deal with me via email up until the point I felt it was time to come into the dealer. The other two dealers were so off on their initial pricing that it almost made me feel like they thought I was an idiot. Glenn began searching for a truck that was already built but was unable to find the perfect match for this OCD customer so we ended up special ordering a truck. Getting the deal finalized was pretty painless and was quicker than past purchases for me from other dealers. They allowed me to double check the order before it was placed and then they got it entered into the system in a timely manner. During the wait from order to delivery, my OCD kept me contacting the dealer to get updates on the truck and the staff was always accommodating to this high maintenance custom. On delivery day everything went very smoothly and they had the extra parts I had ordered installed and configured when I arrived at dealer. The final paper work went without a hitch and I left a satisfied customer with my new truck. I would highly recommend this dealer over others in the area based on my experience and would not hesitate to buy another vehicle from Glenn Ford. I got to work with many staff members during this process and was very pleased with everyone that I dealt with.Update: took the truck in for first free oil change, I had booked it online and it did not show up in system but Steve honored my reservation time anyway. I was very please with the service and attention to detail as to what I wanted and did not want done. I would give the Quick Lube a A+ for my first visit

Deal was made before I walked in the dealership and once I met Brandon he was able to make me a better deal. After that financing was able to lower the rate even further. Could not have been happier with the service I received from this sales department.

Your sales team was great. I feel that I got very good deal on my new LincolnThanks for all your help

We went there to look at an advertised truck. The sales associate was very nice and helpful. Michael went out of his way to find us the truck we wanted and we got an awesome deal. It was a relaxed and easy process with the end result of us getting a better truck than we anticipated that fit in our budget. Thanks very much for making it possible.

Always prompt. Always answer my questions. Always address my concerns. Very friendly. Very knowledgeable. The service Manger always speaks and makes sure you are happy with service.

Ryan was amazing! They did everything they could to work a deal out and they did! They worked as hard as they could to make sure I was highly satisfied with everything. I will definitely be recommending these people to everyone I know!

I was pleasantly surprised that I could get and appointment so quickly. I absolutely loved communicating with staff via texts for updates on my car repair. Im very appreciative of knowing what to expect as far as price and when to anticipate job completion. I also enjoyed the complimentary car wash.